I do not recommend North Park Post Acute…read more My mother was transferred here from Kaiser after partial hip replacement surgery. The level of care given to my mother by the staff at North Park Post Acute was sub-standard. The staff did not provide the necessary and required support care. Her medical needs were not monitored - although on her chart from her physician and daily requested by family members. She was not given baths/showers, she did not get assistance to dress in the mornings, she did not get assistance to get to the toilet (often took 45 mins+ to get a response from the call buzzer before a nurse/CNA came to her room). The overall care was significantly less than adequate. I discussed my concerns with the staff, but was told it was someone else's responsibility (day staff blamed night staff and night staff blamed the day staff). I even spoke with the nursing supervisor, while she was polite and professional, there were no changes to the level of care my mother received. After a few days, we transferred my mother to a rehab facility in Modesto - the care there is significantly better. I should note, the lobby and check-in desk were acceptable - the patient rooms are not maintained and are in serious need of cleaning (trash on the floor, dirty bathroom: blood from another patients in the bathroom - for multiple hours, that led to blood in the bathroom overnight), and the walls in the patient rooms were in need of repair (very bad patch jobs in large areas of the sheetrock/drywall). Bottomline: Do not send anyone you love or care about here!

North Park Post-Acute Care gave me extreme quality of care, very kind, extremely compassionate, and…read moretook care of me as if I were family. The nurses, CNA's, PT's, and OT's all deserve 10+ stars. The team listened to me, and answered each one of my questions. They worked with me daily so that I would be able to go home, and be safe in my own house. I would recommend North Park to everyone. The care and compassion they showed to each and every patient was amazing. I have a few people I would like to give a shout out to. Nurses Kyle, Biddy, Alejandra, Joshua, Zaid, Jocelyn, and all the nurses that helped me during this challenging time. The CNA's Joshua, Gladis, Deana, Louisa, Jasvir, Kiwimder, Kamuii, Debora, Phony, Bell, and all of their co-workers that helped me. The PT/OT department was outstanding. They worked with me compassionately while challenging me during every visit. I'd like to give a shout out to Anne Marie. I hope that's how she spells her name. She was my OT that worked with me every visit, helping me to build up my strength and my upper body, and my balance for when I returned home. She was a kind, compassionate professional, who again treated me just like I was family. There is PT that worked with me most of my days, and her nickname was G. I hope I'm right about that. She had me challenge my range of motion, which helped me continue to improve with my treatment. Again, she was kind, compassionate and treated me like family. I would give this whole facility 500% if I could. There was all so a specialty nurse named Porsche who helped to care for my incision. She is well trained for dealing with wound care. She worked with me multiple times to make sure that my incision was healing properly, and being taken care of professionally. She explained everything to me that she was doing, and she made me feel at ease and comfortable with her work. I want her, thank her for her care, wisdom, compassion. Please know that if you or your family member goes to this facility be cared for and treated with compassion.

Our family cannot offer enough praise for Prime Care Hospice. From the first contact with the…read moreintake person to the person who came to pronounce time of death the care and compassion was amazing. The caregivers were absolutely our angels at our time of greatest need. The care they provided with such expertise and efficiency left us in awe.Any call I made was responded to immediately. I thought I could do everything for my husband on my own and I liked doing it but when Hospice came in it was a relief that surprised me. Their caring honesty about what was happening and what to expect day by day was a comfort and, for me, much needed and appreciated. Hospice workers are a special kind of person.

Excellent staff, excellent care, excellent responsiveness and super-supportive! I could not have…read moretaken care of my family member without Prime Care Hospice.

My husband was placed there for rehabilitation after back surgery. This facility was a combination…read moreof permanent residents and rehabilitation. There were residents with dementia. One lady yelled all day long. My husbands roommate was up all night with the lights on. So my husband was not able to sleep. The food was terrible. But the staff were very nice and helpful and it was clean. So if you need rehabilitation don't go here.

Stratford is responsible for my brothers death. My brother survived a 6 month stay at Stanford…read morehospital where he underwent several surgeries ,endured a heart attack, Coma, lots of complications I was told each week by a different Dr that I should get him to Hospice to which I would explain that I heard that same suggestion each week and each week the new Dr would call me and say what a miracle that he recovered from from the prior week. The answer was NO. My brother had compilations from his feeding tube. It was placed because he forgot how to chew and swallow. It happens a lot after a coma. The bad thing was when his stomach would fill with fluids and he would have to get it pumped out by surgery. I was told about every 3 months.. So when my brother was released to Stratford, He was excited to be out of the hospital but scared also. Soon enough I was not so sure. My stomach and intestines resulting from kidney Failure. He was the last sibling I had as there were 4 kids total with me being last and my brother the oldest at 64. It started with the dude new staff members. Never answering requests for certain foods, not giving him proper care by not cutting his 1 inch long nails, or bringing him what he requested to eat or showers etc. then the Dr . He would only see a Dr online video chat. The staff that would give him random pills from this Dr he spoke with. When my brother would get his pills he would say " What is this?" They would answer back very shortly and yell " Your Medicine!" With No regard to tell him what it was for. My Brother asked me repeatedly to get him help with his Social Security and each time I would go up to the counter and request help for him. Not once would they. Also the director would always want to do a lengthy questionnaire for my brother regarding end of life and I would always tell her to let him fill it out and help him. It wasn't my business as he was getting better by the day. He started to go grocery shopping and I would take him. He hated their food and started buying his own. His stomach was really hurting him one day and I asked if they had asked or said anything about getting it drained. It was getting quite large in the belly area. He had no clue what I was talking about. I went to the front desk and let them know what was happening. It was poison for my brother. They called 911 that night and my brother went into emergency surgery . He stayed in hospital for 4 days before returning to Stratford.. I was very surprised they were not aware of it again. My brother couldn't quite walk on his own and asked for therapy one day along with me he was told it's not covered by insurance. He was bedridden. His clothes were always missing also. I Was busy around Xmas an ZNew Years day. Do We and had only taken him shopping for groceries and was felling pretty bad. I was heading out of town when he called me and said his stomach was hurting once again. It was filling up fast. He said he would let staff know. The next day I was headed to Reno for New Year's Eve. I called my brother and asked how things were going, he said his stomach was terrible. I asked if I should take him to hospital as an ambulance was not covered per the manager there at Stratford. My brother said "No, the staff said they would get him to hospital. I asked that he call me the next day for update. He agreed. 5 days later on Dec 31st my phone rang and it was Bebe the Director at Stratford, she said my brother was not responsive. I asked where he was as I was suprised she was calling me. She replied he was at Stratford. I said WHAT? He should have been in hospital as of 5 days earlier. She called me back and said she had no record of that request. I then told her I was coming to Stratford and to not touch any of his stuff. I got a call from Hospital telling me there was nothing they could do. It would require surgery I was told a few hours later on New Years Day that he passed. I kept getting calls from BeBe the director asking if he passed. It was very rude. I did let her know I was coming to retrieve his items. I wanted to see how much food he had eaten. I asked Bebe to please leave his area alone. I wanted to know how he left it a week solid. She assured me she would wait until I got there. Once I arrived, nothing was left. Everything was tossed. . I spoke to someone who said he was in pain and slept in his bed the entire time. No one checked on him. This person also was threatened by staff not to speak to me or he would e punished by his meds being held. Stratford killed my brother. They never did anything to help him. They ignored his request even for help with his social security benefits. He wanted to get outta there and would use those to help him. I will never forgive Raymond the front desk clerk or Be Be the director and the gal in charge of helping him with paperwork. I am upset she never raised a finger to help him.

This review is way long overdue - apologies folks!…read more I first went to scope out this senior living facility last year around May with a friend who needed support navigating an emotional chapter in her life. Right off the bat I noticed the space was very cosy, inviting, warm, and most importantly for me: CLEAN! I took a good handful of photos so please browse through... The staff seemed genuinely friendly and caring, which is so crucial in this space, but from what I hear from others more of a rare trait to find (which is heartbreaking). There were a handful of folks relaxing in the TV room, and they seemed to look quite content, but I know the upper management strives to get more of a variety of activities in the facility that involve the local community, which is always a massive plus. If you're looking for a space that will help take care of your elders as if they were your own, do yourself a huge favor and check this community out!

I am so grateful, the caregivers and nurses here absolutely rock! They are so caring and…read morecompassionate. I am thankful that for the last year I have had peace of mind, knowing she is receiving the dignity and getting the care she deserves. My Mother had been in another assisted living facility in Livermore for over a year. The previous facility looked more like a resort, but trust me, it was not a good place for someone who cannot be their own advocate or has mobility issues, and the care was borderline criminal. There were many times I had absolute proof that my Mother was being neglected and abused (baby sitter monitor). There were many times she went without a shower for weeks or sat in dirty depends all day. Sure the staff was all smiles when I was there, and yelling at her when I wasn't. LVSLC may not be the most glamorous or fancy facility, but it is always very, very clean and I genuinely trust them without hesitation. The staff are truly my Mom's advocate and continuously communicate her status and take the time to talk with you each visit. They take care of everything, laundry, bathing, grooming, medications, taking them through the garden, singing to them, or just taking the time to talk with them like a friend, and they closely monitor her health throughout the day.

This man has to be the Kindest, most caring, EXTREMELY PROFESSIONAL, EXTREMELY SMART and I wish he…read morewere my best friend. He's just so easy to talk to and you can tell him ANYTHING. As far as I'm concerned he's THE BEST ORTHOPEDIC DOCTOR TRACY HAS TO OFFER. His office visits are always satisfactory, quick and very informative. I bumped into him outside of his office at the hospital and he actually stopped to say hello! NO doctor does that! But he did! He says "J. D.! Is that you? Haven't seen you in awhile bud, you look good!" Man it was great to see him though. He's still one of my doctors but I like him the most. Honestly, he has to be the most handsome doctor I've ever had! He looks like a GQ model or an ex Abercrombie and Fitch model when he was younger. He's got a great sense of humor and doesn't take himself too serious like the other doctors do. This man is simply the best that Tracy has to offer. He knows his craft. Be nice to him and he'll be nice to you. You will NOT find a better doctor than him. Highly recommend!

I have been Dr Walthour's patient for some time now. He has been treating arthritis in my knees…read more I find him a breath of fresh air in our medical system. His support staff also earns a big 5 stars for care quality and communication. Thanks guys for being so great. ! Melissa

I have to say that my mom was in another facility that not caring for her watching her or anything…read morewhen I brought her over to serenity they welcomed her with open arms, even though it was gonna be a little challenging with her medicines. They absolutely did everything they could to make her feel at home and always made my family. Feel welcome to come visit. I highly recommend this house which becomes their home and has many loving, caring caregivers . I wish I found this place because my mom would have loved longer... I highly recommend it

We have been at Serinity since the beginning of April! My father needed total care and…read moresupervisoon, he is non ambulatory. Latifa, Fawzia and Yasmine are all wonderful! I needed someone to spoil my dad like I spoil him! They love and care for him as if he was their own father! The facility is always spotless and they are all great cooks! This is a home environment that is so welcoming and comforting! There is only 6 residents and they take amazing care of each and everyone of them! Adham was amazing on the admin and admitting side of things. He coordinated with our insurance and saved us so many headaches! If I could give more than 5 stars, I definitely would!

Fast and efficient service, but quoted $159, then hit with additional $300 bill afterwards.read more

I went to the ER as I thought I had tye flu. The wait wasn't bad. It was packed in there. My…read morenurses were Rockstars! From the phlebotomist, the 2 extremely kind nurses who had to bring the machine to put in an iv to every single nurse, radiology and transport person! And my physician she was good! Busy so i only saw her 2 times. But All are kind and helpful! I know this place gets a bad reputation but my experience has been a positive experience several times!!

Wish I could give more than 5 stars. This place is awesome. My husband originally went to another…read morefacility after a stroke and was deteriorating there. Luckily, I was able to get him transferred to Creekview, where he thrived. The physical, occupational, and speech therapists were outstanding. They all really made the effort to make sure that he would get better and be able to come home. (Shout-outs to Govin and Maya.) The facility is gorgeous and welcoming and the rooms very pleasant; not institional at all. The staff is very caring. They paid attention to my husband's dietary needs, yet the food was pretty good for a nursing facility.

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.