Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

My Dad just returned home from St. Ann's rehabilitation. What a wonderful facility. The staff were…read morefriendly and kind. The facility is updated and clean. My Dad's is now in better shape than before he became ill. Thank you St Ann's for your dedication and care of your residents. It's hard to find such care especially post covid.

Do not let the catholic front fool you! Bad place due to…read moremore "bad apples" than good! Multiple Nursing staff members are Rude and Disrespectful... and also...not only neglected my family member when oxygen was dangerously low...Twice,.. But Scolded my family member for having the runs or crying.. as well...caught them in the act ....more than once! Tried taking concerns to upper management..Administration ..& VP...they primarily side with their Dishonest Rude staff... PRIOR to reviewing the camera footage of what REALLY took place during any incident!! The Management allow the poor staff those .bad apples...to remain on the floor! Do all you can to keep your loved one away from this facility!!

You can book online a head of time which I was told cuts down on the wait time versus a walk in…read more when I arrived the waiting room was well lit, have TV's, power spots for your phone, tea & coffee. The only thing I was taken back was how disorganized the desk staff was. Even with my set arrival time it took the front desk 30 minutes to get me checked in. Once I was seen my the medical staff in the back, I was blown away. I've been to other RGH affiliated urgent care centers and they did not seem that clean, the Dr's or PA's weren't that knowledgeable. The Dr, that came to see me, took his time to fully understand what was going on with me and prescribed me a treatment that would have been very similar to one of the specialists I see. His bed side manor was helpful, funny and he put me at ease. Over all I was fully impressed with the treatment. If I was to break down the stars would be 3 for the front desk staff, and 5 for the medical staff once you get taken back. If I'm ever on that side of town and need urgent care, I would not hesitate to go back there. I may even drive out of my way to go there if my Primary care is booked.

My first visit here and it was a good Experience. Doctors…read morewere knowledgeable and pleasant. The wait was not long! They even gave me a coupon for the script I needed to help with the cost. If needed I would go there again!

Dr Heffer got my back on its to recovery within six sessions. 2 years after the initial visits I…read morerarely have to go back because it was it was taken care the first time. He's been very good about getting me the same day I call and when your in pain that can be really important. I recommend Dr Heffer

Dr. Hack is an excellent Doctor who cares about the health and welfare of his patients. He knew…read moreimmediately what my issues were and ordered an X-ray to confirm. He wanted to be sure what he was dealing with before doing anything that could cause more harm than good. I went from not being able to walk to being able to work out and continue life.

We were discharged from his practice today after not getting an x-ray which he ordered. He became…read moreirate, raising his voice with both volume and hostility, saying, "I've been doing this for too long [to deal with sort of conflict]". He would not negotiate to a mutually equitable win-win solution but unilaterally shut us out. I am an MD practitioner of thirty years who has dealt with a large portion of musculoskeletal pathology in the chronically disabled, depressed and impoverished. Based upon my experience, there certainly was an "indication" to order the x-ray. Yet, given my closeness to the patient, my wife, on our fixed senior income and no insurance, the practical benefit of the x-ray would be minimal if anything, other than to document what we already knew about her condition. He went on to be angry for our being late twice and rescheduling once all due to our poor ability to deal effectively with the snowy weather. He also accused me of not returning his calls which actually was not true at all. Certainly it is his right to choose only those who will comply, within certain limits, with his program. For those of us who prefer to question authority, who make mistakes in terms of judging our own limits with scheduling and who are short on finances (in our case for spending a lifetime working with the poor and bereft of our population) he is not the health case provider of choice.