For the last many years, I have been a very regular and loyal patron of this Weddington Store. I am…read morethere almost daily and have spent thousands and thousands of dollars in this one store. I know lots of employees there and have befriended many of the other loyal patrons. Shopping at Goodwill has been one of my retirement hobbies and I have had hours of fun there. I even started a Facebook group entitled, "Goodwill Fun Finds", that has 9,000 members and is growing rapidly. Something happened to me today in the Weddington Store that needs to be exposed. As I often do, I brought my new 3 month old seven pound puppy with me. He was in my arms the entire time I was in the store and was asleep. He has never made one whimper and is loved by store employees and customers. He is well mannered and never meets a stranger. Unfortunately, there is another customer who frequents the store who brings his unruly and misbehaved dog. When his dog sees other dogs, he barks and becomes very disruptive. The previous store manager there, he would politely ask this customer to leave the store, which was entirely appropriate. Customers do not like to be surrounded by barking or upset dogs when they are shopping. Today, when that unruly dog saw my dog, he became unruly as usual. The assistant manager, Carol, approached the man with the misbehaved dog and told him that he needed to leave the store immediately. I was in another part of the store, minding my own business with my sleeping puppy in my arms. Carol came after me with a forked tongue and told me that I also needed to get out of the store. She told me that when one dog barks, all the dogs have to leave. I told her that she sees me every day and knows that my dog never makes a sound. I asked her if it was fair to throw the whole bunch of apples away if there is only one rotten one. She told me that if I didn't leave immediately, she would call the police. I told her that it wasn't my intention to leave and if she made me, she would never see me again in this store. She abruptly rushed to her office to call the police. Her tone, attitude and manner of talking with me was entirely inappropriate and unprofessional and I am quite certain, it is not the what GW would want to represent them in any of their stores. She approached me like I was a piece of trash. This entire conversation was witnessed by an employee, Lisa, who has also known me for years. It was also witnessed by several customers, all of whom were in disbelief that I had been treated in this manner. So, because I didn't want a confrontation by police, I left the store after I told a few of my favorite employees there what had happened and why they would never see me again in this store. I am in my sixties and have never been talked to as I was addressed today. I have seen Carol speak inappropriately to customers for years. She has never been welcoming to me and has never been kind. She is brash, loud, unprofessional, and radiates negative energy. I have heard many customers complain about her. When I posted a google review for this store today, I noticed there were multiple complaints about her. Why do they allow this to continue? I had a very successful high level management career for over thirty years. I have had a lot of experience and professional training in managing people and have a good sense of what is effective and appropriate and what is not. What is going on in that GW Weddington store is far from acceptable. The Ballantyne East Store is cleaner, more organized, and has friendlier and happier employees. The store manager is consistently kind, as is the assistant manager and the team leads. I would recommend this store over the Weddington store for many reasons. As long as Carol works at Weddington, I will never return. They do not deserve my business, or yours.

Very efficient operation and organization…read more They will do all the heavy lifting and move your donations inside to be categorized and processed. Some of the staff are very personable, others, not so much.