Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

Thieves. I bought a ticket for $97 and needed to change my dates. Refused to give my money back…read more Customer service was extremely rude and there was a long wait to talk to someone. When I emailed them they just ignored me. Will never use Greyhound! They don't care about new customers. Now I'm wasting my time and getting my money thru the bank. I don't support criminals.

This is a surprisingly compact station considering it's importance, with waiting area high-density…read moreseating ringed by vending machines. Small restaurant and convenience store within gas station at the corner will feed travelers well. Cabs usually outside, and food truck appears around lunch time to feed cab drivers and adjoining car rental businesses. Huge bus and private car parking lot along NW 28th Street in rear, offering long bench seats along walls for travelers. Gracious pleasant Hispanic lady on ticket counter has been there for years, as has the manager. Half a block from two bus lines on LeJeune Road, which borders the airport. Planes taking off overhead all day. Airport Metrobus/Metrorail station six blocks away. Panhandling drifters telling stories fairly common, yet patrol cars even more common so generally safe.

I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

We were forced to ride on a bus filled with the overwhelming odor of urine and feces, creating an…read moreunhealthy and unacceptable environment for children, troop leaders, and parents. We chartered this company to transport two Girl Scout troops on a 7-8 hour trip, and unfortunately our experience was extremely disappointing. From the moment we boarded, there was an unpleasant odor on the bus. By our first stop, the smell had become overwhelming. The bus was filled with the odor of urine and feces, even though no one from our group had used the onboard restroom. The smell became so bad that passengers could not comfortably sit in the back of the bus. In an effort to make the trip bearable, we purchased bleach and air freshener ourselves. Troop leaders repeatedly sprayed disinfectant and air freshener before the children boarded. We also asked the driver to have the restroom emptied and cleaned, and parents even provided locations where the restroom could be serviced. The issue persisted throughout much of the trip. What was most disappointing was the response from the owner when we raised our concerns. We were told that the company was "a bus service, not a cleaning service." Cleanliness and sanitation should be a basic expectation when transporting passengers--especially children. Based on our experience, I would strongly recommend inspecting any bus thoroughly before departure. No group should have to endure hours of travel in those conditions. This version keeps the focus on documented facts, which tends to carry more weight with potential customers and is less likely to be challenged by the company.

We have been doing business with this company for several years. This family-owned and operated…read moreschool transportation business is organized, efficient, and an absolute joy to work with! It is easy to communicate with them (They are bilingual) and calls are returned promptly. Rates are reasonable and the buses are clean and safe. I only wish that they would expand operations to encompass a larger service area! We will miss Victor and Elvia when the last kid hits high school!

DO NOT USE THIS COMPANY. Just got a call that they are breaking the contract for my daughters…read morewedding unless I pay $6000 more for the buses. Two months out from the wedding day. They decided that FIFA took priority. They admitted that they were at fault but could do nothing to help. AGAIN - DO NOT USE THEM!!!!!!!!

Avoid this company. I was clearly told that the quoted price included all charges, yet on the day…read moreof service they added a 20% enforced gratuity and administrative fees without prior disclosure or approval. Even worse, days after the service, they charged an additional 20% with no explanation or authorization. This is completely unacceptable and highly unprofessional. Transparent pricing is basic--adding charges after the fact is not only misleading but raises serious concerns about their billing practices. I am currently disputing these charges and would strongly recommend others get everything in writing and double-check their final invoice, and look for oher options.

Best part of my bachelorette weekend was renting this party bus! Our driver, Robert, was amazing…read more He was sweet, funny, and professional. We had the best time driving around, dancing, and spinning around on the poles in the bus. I wish I lived in FL and could rent this bus every weekend!! Can't recommend them enough

I recently rented out this party bus for my significant others surprise birthday party and it was…read moreamazing. First off, Deborah the owner was very kind over the phone and made everything very clear. The process to rent the bus was super easy to do. Our driver Jeff was right on time to pick us up and was very attentive to any request for specific stops. Everyone on the bus had such a great time. This was an experience I would love to repeat. We rented the bus for 3 hours and it was perfect. On the bus it was about 16 of us and we fit just fine. The bus was also equipped with ice, cups and water. Thank you for the service!

Its a family company, I went on their buses about 15 years ago, now my little cousins go and the…read moreday I have kids they will be the first people I call . They also did the transportation for my sisters summer camps for the YMCA . They have AC, seat belts and GPS on their buses . Very reliable company !

From the owner: We are a family owned company and have been in business since 1985. Our vast experience providing…read moretransportation services throughout Miami-Dade, Broward and Monroe Counties is well known and has always exceeded the standard, therefore, we will always strive to offer the best and safest service to all of our customers.

The husband and i booked an airport transfer after our first cruise. We took the Port Everglades to…read moreFort Lauderdale Airport route. The staff was less than friendly and even a little pushy. We were the last round of customers to be disembarked on our own so we went off the ship and entered the coach which was filthy and the panels above each seat (where they have the reading light and the option for additional AC) were coming right out of the ceiling. The floors had trash on them and the seats were all filthy The ride to the airport wasn't too bad... The driver unloaded our bags then we were allowed out of the bus. He stood right by the door counting his tips and putting his hand out gesturing for more. I'm sorry but if you don't keep the bus clean, are rude, and have us wait for over an hour before departure from the port when there is another empty coach available to take passengers to the very same airport the only tip you're getting from me is how to handle customer service better. The transfers cost $30/pp which was $10 cheaper than the limo service we took down to the port in the first place. I'm happy to have saved $20, BUT would have gladly spent the extra for a more pleasant and prompt ride.

I have not used the Cabana Coaches bus service. However, we were driving behind one of their buses…read moreon i95 in Miami and our car was sprayed with motor oil from the engine in the back of the bus. Unfortunately, we were trapped behind the bus and unable to pass. It will be expensive to clean the car and the paint may be ruined. This leads me to believe their fleet is not well maintained, at least not this bus.

we had large groups, going to a sporting event and need a transportation, but Go was able to…read moreprovide us with a coach that was perfect for our knees. The ride was smooth. The driver even helped us with never getting in the traffic. It was a great option for our group and we would definitely use them again

we use Gogo charter for our company and you conference an entire experience with single as the bus…read morearrived on time was comfortable, and the driver was very professional. We definitely be using them again for future events.