We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

Horrible experience. Audio didn't work. AC didn't work. Crowded bus. Stopped at 2 stops out of 9…read moreand gave up. One bus driver was being trained as we moved. Customer service wouldn't give a refund. Don't waster your money. Uber or Lyft would be better than this company, and cheaper!

Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

I enjoyed Key West. I recommend that you take a bus from Miami to Key West because we can enjoy…read moreEverglade and the overseas highway. Everglade was huge. It took one hour to get out of Everglade. We could not see any Alligators or animals. It was still okay. The tour guide told me about one of UNESCO: 's World Heritage sites. Overseas:s highway was amazing. The highway should be one of the seven wonders in the United States. It was raining. But it was still okay. We had around 5 hours in Key West. You may use a trolley. But U used a bike. There are a couple of rental bike shops on the island. I could visit Truman's Little White House, Hemingway's residence, Fort Zachary Taylor, and Southernmost Point. The trip to Miami was comfortable, I could sleep. I could use a bathroom inside the bus. Overall, this was a reasonable trip. I loved Key West!

Bus was extremely uncomfortable, many seats broken so we had the people in front of us virtually…read moresitting in our laps! The aircon was not working and there was no WiFi as advertised. Drop off at hotel was not at the hotel but almost 2 blocks away and instruction was to go left when we actually had to go right. Being strangers we could easily have got lost. Finally, it was asserted that we had only booked one way, but voucher I had clearly stated we had booked the return trip. However as I was threatened with cancellation I paid the additional $20.

Do not buy from here! The owner is a reckless driver who is constantly taking stop signs, driving…read morepeople off the road and driving aggressively. The tours are a not worth it. All they want is your money and the owner is a narcissistic short rude guy who steals your money.

TLDR tips: The tour will be longer than you expect…read moreThey will upsell you on everything (do not buy VIP, book online) Expect to pay in cash before the tour Expect to be harassed for tips BE PUNCTUAL or be left behind This is NOT an ACCESSIBLE tour option Your tour depends completely upon your tour guide - no consistency We booked online last night for just the Miami city tour this morning - it was supposed to be $29 and to pay by card. I'm so glad we booked online because it seems like if you book in person they upsell you like crazy. I saw people with "VIP" stickers - VIP means nothing. At best dishonest and at worst, predatory. Once you book they tell you that you'll need to pay in person a half hour before your trip, which for us was 8:30. Once we paid, we were on the bus and moving AT 9 am, so make sure you are punctual. When we arrived to pay 8:30 am, the people at the counter were annoyed that we were there (we must have interrupted their social hour) and told us at their systems were down so we HAD to pay by cash. Ok, sure. It ended up being $65 instead of $58. Keep in mind that every driver and tour guide you have with this company will be aggressively nudging you for tips. The bus seats are very dirty and the stairs are narrow as heck. I saw this tour was advertised as completely accessible. This is not true. If you are a wheelchair user, do not book this tour. The ride wasn't very educational (you can learn more by Wikipedia), but it would have cost us more in car rental or Ubers to explore the city ourselves, so it gains one star for that. The tour guide was also pausing his "tour" to yell at every single person who looked to be a tourist that we were on a tour and they should join us. We were told this tour would be 2.5 hours with an hour lunch break. We were at the office at 8:30 to check in like they requested, and didn't get back to our starting point until 1:30 pm. The only way we could've gotten back earlier would've been to ditch the bus and get an uber or Lyft. At about 11 am, the driver and tour guide dropped us at a glorified bus station (fake turf, 2 toilets, 2 food trucks, a bar, and cornhole) for over an hour, after promising we'd be gone in a half hour and vaguely threatening us to be on time. We did not leave that bus station until 12:30. I called the main office twice to check where our bus was and if they were even still coming to pick us up. An hour and a half wait is insane especially when you expect a half hour. We also did not purchase a boat tour (thank god) so we had to wait on the bus as they tried to get more customers and stopped at every bus stop between the Marina and their office on Lincoln. We didn't get off the bus from 12:30-1:30, and were vaguely laughed at when we asked the ETA. IDK, we had some good points of this tour, but we were not expecting for a FIVE HOUR expedition where they tried to upsell us at every turn, and then treated us like nothing when we didn't pay more or didn't have extra cash to tip since we didn't know we had to pay in cash for the tickets. We lucked out by booking the 9 am otherwise our entire day would've been wasted by being held hostage by this tour company. We were lucky to have the rest of the day after we were finally dropped off at 1:30.

So amazing - great itinerary, level of detail and time at each stop. Much better than figuring out…read moreon our own or a big bus

We absolutely loved our tour! The 90 min. flew by! We picked the Million Dollar homes tour and we…read morelearned so many fun interesting things about the expensive homes in Miami! We had a comfortable convered seat during the tour. Our bilingual tour guide was amazing and I would highly recommend this company!