TLDR tips: The tour will be longer than you expect…read moreThey will upsell you on everything (do not buy VIP, book online) Expect to pay in cash before the tour Expect to be harassed for tips BE PUNCTUAL or be left behind This is NOT an ACCESSIBLE tour option Your tour depends completely upon your tour guide - no consistency We booked online last night for just the Miami city tour this morning - it was supposed to be $29 and to pay by card. I'm so glad we booked online because it seems like if you book in person they upsell you like crazy. I saw people with "VIP" stickers - VIP means nothing. At best dishonest and at worst, predatory. Once you book they tell you that you'll need to pay in person a half hour before your trip, which for us was 8:30. Once we paid, we were on the bus and moving AT 9 am, so make sure you are punctual. When we arrived to pay 8:30 am, the people at the counter were annoyed that we were there (we must have interrupted their social hour) and told us at their systems were down so we HAD to pay by cash. Ok, sure. It ended up being $65 instead of $58. Keep in mind that every driver and tour guide you have with this company will be aggressively nudging you for tips. The bus seats are very dirty and the stairs are narrow as heck. I saw this tour was advertised as completely accessible. This is not true. If you are a wheelchair user, do not book this tour. The ride wasn't very educational (you can learn more by Wikipedia), but it would have cost us more in car rental or Ubers to explore the city ourselves, so it gains one star for that. The tour guide was also pausing his "tour" to yell at every single person who looked to be a tourist that we were on a tour and they should join us. We were told this tour would be 2.5 hours with an hour lunch break. We were at the office at 8:30 to check in like they requested, and didn't get back to our starting point until 1:30 pm. The only way we could've gotten back earlier would've been to ditch the bus and get an uber or Lyft. At about 11 am, the driver and tour guide dropped us at a glorified bus station (fake turf, 2 toilets, 2 food trucks, a bar, and cornhole) for over an hour, after promising we'd be gone in a half hour and vaguely threatening us to be on time. We did not leave that bus station until 12:30. I called the main office twice to check where our bus was and if they were even still coming to pick us up. An hour and a half wait is insane especially when you expect a half hour. We also did not purchase a boat tour (thank god) so we had to wait on the bus as they tried to get more customers and stopped at every bus stop between the Marina and their office on Lincoln. We didn't get off the bus from 12:30-1:30, and were vaguely laughed at when we asked the ETA. IDK, we had some good points of this tour, but we were not expecting for a FIVE HOUR expedition where they tried to upsell us at every turn, and then treated us like nothing when we didn't pay more or didn't have extra cash to tip since we didn't know we had to pay in cash for the tickets. We lucked out by booking the 9 am otherwise our entire day would've been wasted by being held hostage by this tour company. We were lucky to have the rest of the day after we were finally dropped off at 1:30.

The driver has lived here 3 months and speaks no English. Shared it took him 7 years to get through…read morethe border. Dude who has scant knowledge of the area talked way too much. Then used an English translation app for all of us to listen to him. OMG. The English translation missed about 20% of what was said. When he wasn't pontificating about local celebrities he was talking on his phone. Additionally, he talked with his hands! One hand held his phone to his ear while the other gestured in the air. Neither hand held onto the steering wheel. Make it stop. His driving was scary in that he made unsafe lane changes and honked at vehicles that didn't go fast enough, were where he wanted to be, or, ???? To add insult to injury, despite having paid for this trip in advance, they wanted even more $. I was charged a $2 administrative fee when I checked in. I am so shocked to the degree the driver connived for tips. He stated he was paid quite poorly as a driver. All those thick gold chains on his wrists. I DO NOT RECOMMEND

Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

This is by far the best way to tour Miami! We did another…read moretour, but wasn't pleased so we booked this one for another day. We thoroughly enjoyed this one, especially with Will, the narrator of the tour. He gave grear info, made some really good stops and took us to a bakery where we enjoyed some really good Cuban coffee and got some treats that were actually priced reasonably. He also took us to take some pictures of the skyline, which was beautiful. Will was exceptionally funny, friendly and knowledgeable the entire ride. He really made the tour worth it. The bus is air conditioned, which was huge for us because we had already been on that other scorching bus the day before with no guided tour. My husband loves the information with the tour because he loves to learn about the history. I would recommend this tour to everyone!!!

Driver and assistant were very nice polite and friendly. They didn't just talk about the places and…read moreareas but gave us tips to make a more pleasant trip experience They were no kidding when they said will take us to enjoy the best mojitos The Mojitos were Super Duper.

We saw a deal on Groupon, we were going to purchase however the lady at the bus station told us…read morethat we couldn't buy them to use them. We would have to purchase the Groupon at least a day before. We purchased the tickets directly from the bus station, found out later that we could have bought purchased Groupon instead . Also, towards the end of our hop on hop off bus trip; we were at one of the stops at least 30 minutes prior to the last bus's arriving time which was supposed to be at 17:21 as shown on the website. We have waited past 17:30, no sign of the bus. We tried calling the company within their closing time, couldn't talked to anyone at all. Left a message, which does no good. We had to take a different bus back to Bayside Market.

Short Wait Time 5/5 Ticket Price 5/5…read moreFriendly Staff 5/5 Atmosphere 5/5 Service 5/5 Honestly I love this tour!!! Whenever I come to Miami I always do this tour. It changes up slightly which keeps me entertained. It's a fun time, great atmosphere and just something that puts me in a great mood!

Got to the furthest point of the water portion and the transmission dies. No proper anchor on board…read moreto keep us from drifting into a dock. Hit the wall, finally the captain got the tour guide to tie us to the shore, and instead of tying us to a dock, attached to a plant. Sat out there stranded for 90 minutes. The captain and tourguide kept saying 10 to 15 minutes. Finally got towed back to shore where they attempted to get us out of the water 3 times! They said the would stop so we could use the restroom and the rude "captain" hastily says 5 mins only! Called for a refund today since we missed other reservations already paid for, and were told we have you 35% off because you finished the tour. WTF? Were we supposedly to swim? The tour is supposed to include going down ocean Ave and didn't because of the world cup, and no mention or acknowledgement of that prior to booking either. They know their equipment is in disrepair, have no proper means for safety protocol, and genuinely do not care about anything but taking your money! Old worn down equipment and no safely considerations @

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

Took the From Miami: Everglades Airboat, Wildlife Show, and Roundtrip Bus tour…read more This is one of the more affordable options for this activity, with 2 departure points & 2 departure times depending on day, but isn't very well organized. The airboat tour was decent but we were told to listen out for announcements for the animal show & bus departure, which neither of us heard. At least one other group didn't hear the animal show announcement too. There was supposed to be a complimentary professional airboat photo, but ours got lost. No estimated time of departure was given & we didn't see some people on the bus on the way back. The driver didn't seem to do a headcount before leaving. Granted, he did warn us that we would be left behind if we weren't there when the bus left, but a headcount & a short wait for stragglers are pretty standard tour practices. The lights on the bus didn't work & the bus seemed a bit old too.

My brother was in town visiting so I took to Yelp and Groupon and found this duck tour. At first we…read moredecided to visit the barber shop that the tour people were selling tickets out of; we found this by using the address provided on the their website. We went with the cheaper deal on Groupon. The duck boat was parked in front of a park. We got there early so there was no line. The boat was really clean and new looking. There was the captain and the narrator, both were dressed like pirates since the theme of this boat was a pirate ship. They were both friendly and informative; the narrator did a great job with hosting and telling jokes; keeping us awake. They drove us around town and pointed out different buildings and landmarks. The coolest part was when we drove from land into water! It made a big splash but we didn't get wet. We cruised by mansions and other boats. They did a great job with the tour and I'd definitely recommend it. Bring tip money.

This ride was awesome. A vehicle that goes both in land and on water. The guide and captain were…read moreamazing. They knew the landmarks and who owned which home and some of the history of the area. We arrived at the last minute and they waited for us to go to the bathroom. We even saw a dolphin following the boat for a few minutes. Really cool to see. I would have gave it 5 stars but at times the guide was hard to hear as we were sitting near the back and the microphone kept going in and out.

the bus was very old but most importantly very dirty (especially the bathroom). the guide was very…read moregood talking when selling tours but very quite about why we were stuck in the traffic for about an hour.

Bus was extremely uncomfortable, many seats broken so we had the people in front of us virtually…read moresitting in our laps! The aircon was not working and there was no WiFi as advertised. Drop off at hotel was not at the hotel but almost 2 blocks away and instruction was to go left when we actually had to go right. Being strangers we could easily have got lost. Finally, it was asserted that we had only booked one way, but voucher I had clearly stated we had booked the return trip. However as I was threatened with cancellation I paid the additional $20.

Somewhat disappointed. We booked the bus & boat tour combo. Bus did not go to Coconut Grove or…read moreCoral Gables as described. When we got to the Bayside Marketplace we were basically abandoned since we did not want to eat at bus drivers recommendation. When we asked where to meet our boat tour he just waved us off & said "over there" while pointing at the large harbor & marina with many boats. Once we found the boat they said we were not on that boat & sent us back around the harbor to another operator who also refused us. Several of us passengers had similar experience until we demanded to be let on. Very disorganized & no care for the customers.

Worst tour ever, over booked every time slot, horrible commentary about the city, they dropped us…read morein Little Havana and then were 45 minutes late to pick us up and we missed multiple sections of our tour. Then on departure the driver had the gall to insult people exiting expecting a tip. Please avoid this tour and find another option. Jason L