Had a fantastic experience. My nurse made me feel comfortable and she was so attentive and kind…read more The doctor was very nice and really listened to everything I had to say. He recommended some specialist for what I needed to have done and I would definitely recommend this facility.

If you use this facility for tests such as a CT scan or other x-ray, expect to pay hospital rates…read more I used it thinking it is a medical office versus hospital but was billed for the hospital copay. When I questioned the bill, I was told that the Bon Secours Health Center at Harbour View is a hospital. I will choose other options in the future.

I have been with this doctor's office for a couple of years now. I have had a great experience…read moreduring every visit. My doctor, Dr. Sarah Chen is very informative on important information regarding my health. There is always someone there to answer the phones and also return my calls. I have no complaints and would not mind recommending others to this place.

This office has really gone downhill since Dr. Winter's retired and TPMG took over. The office…read morestaff is horrible, particularly the office manager, Melanie Cayor. It is impossible to get a doctor to return a call. The staff is incompetent....they mess appointments up, don't answer the portal in a timely fashion. Sadly, Dr. Balderston has slipped, too. He has not followed up on important issues. Very frustrating and disappointing. I have been at that location for 44 years and am walking away. :( i would notbrecoomd that practice now.

On 7/1/2026, my father's scheduled appointment at Sentara BelleHarbour Family Medicine was…read morecancelled via voicemail 15 minutes before the appointment time. At that point, we were already at the facility. Issues: Late Cancellation : The cancellation was communicated by phone message rather than advance notification, providing no time to adjust plans. Inconsistent Cancellation Policy : Patients are charged a penalty fee for same day appointment cancellations. The clinic cancelled with no compensation, alternative offered. Our re schedule is 2 months from date was cancelled. Unprofessional Response : We received NO APPOLOGY from the nurse/MA, either in the voicemail or in person. The interaction lacked accountability. Significant Scheduling Impact : As a result of this cancellation, my father's next available appointment was rescheduled two months later, requiring ADDITIONAL time off work. Management should review same-day cancellations to ensure patient respect and courtesy.

Dr. Karen Krajewski, Ms. Leslie, and Ms. Paola are a dynamic team and the best medical team I have…read morefound in Hampton Roads. After more than 20 years of TRICARE and the Hampton VA Hospital/Dental Clinic...WHEW!!! This is the best medical staff I have found after retiring from the Air Force. This team doesn't rush patients, proactive and responsive. My visits are always pleasant. My Mom heard of this office from a retired Registered Nurse. That's a recommendation I will always respect!

Dr. Werwath gives an astute and intelligent diagnosis My family has been going to him for years…read moreand always received great care!

I have been going to The Doctors in for years! Dr Werwath and his team are amazing! Be it for…read moreurgent care or ongoing care, I am always pleased. Your voice is heard and the doctors listen to what you say. Love them!

We have found this facility to be A1 for care, efficiency, customer service, and cleanliness…read more I highly recommend this family care center when in need of care for minor ailments. We are from out of town and have gone there on two separate occasions and could not be more pleased. Highly recommend!

I was appalled with how rude the lady at the front desk was today. I thought maybe it was just me…read morebut then someone else walked in and they treated them like it was so inconvenient to collect their name and insurance. My family owns a business over there and we normally send a lot of people their way but I will think twice about that from now on. If you hate dealing with people so much maybe don't work front desk.

Went to the Quarter Deck to pick up information. I asked for the phone number of the Ombudsman. The…read moreservice member, who was in uniform, told me to scan the QR code at the end of the desk. Not having my cell phone, I was unable to accomplish the task. Looking at her closely, I noted the tiny silver star that was placed on her head. I didn't know that service members in uniform and on duty now earned silver foil stars to occupy chairs, collect a paycheck and not be able to assist people.

I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.