We needed help relocating from out of state into Tennessee and read the good reviews that Home…read moreMarketing Group had. We had the pleasure of working with Robyn Dempsey and she exceeded all of our expectations starting from the process of pinpointing the area that wound up being perfect for us all the way to FaceTiming us on multiple open houses so that we were informed on all the home specifics. I cannot say enough good things, Robyn is a rock star and goes out of her way to make the process painless.

We worked with Robyn Dempsey and I can't say enough good things about her, she was fantastic! We…read morelive several hours away from the Knoxville area and had multiple distressed properties we were selling. That was never a problem when we worked with Robyn. She was always quick to respond, kept us up to date, presented only the best offers to us, and went above and beyond just selling the properties. Not only is she a great realtor, but she's an awesome person. I highly recommend anyone looking to sell any property in the Knoxville area to reach out to Robyn, you won't be disappointed.

We've had such a great move in experience we can't wait to stay here for the rest of my degree…read moreprogram! If you are looking to rent a place or have a place you need managed for renting you have to check out Keyrenter!! At this time it can be a pain trying to find a place to live that fits your budget and your needs. You also have to juggle the evil leasing companies and sketchy subleases so when we found this property in the neighborhood with our friends and a stones throw from UT campus we had to check it out. The house tour was super simple with an online scheduler and a wireless lockbox that opens to your code after sending in a pic of your license. Super cool to see tech starting to show up like this, making things easier. We had the pleasure of seeing the house with Dan present so we could ask questions and learn about the benefits that come with Keyrenter. We loved the house so we applied as soon as we could. The staff with Keyrenter were super communicative and made sure they got everything they needed from us for the application which was a painless process. After moving in things got even better. Dan was extremely nice and flexible with the move in times (which was great as we had a family trip scheduled right before move in). There was a kind letter and some house warming gifts from Dan and the owner that made us all feel more at home, even our cat Sushi got some treats. While moving in Dan made sure we had everything we needed and was great with communication. The old dishwasher wasn't working great and he immediately scheduled a repair visit and afterwards decided to replace the whole dishwasher with a brand new one! That was greatly appreciated. And the whole time Dan was communicating the status of everything. Also, with the Keyrenter benefits package you get some pretty sweet discounts and your filter replacements come automatically (when most properties never even do it, gross)!

I found their employees rude. That's when you could actually reach someone on the phone which was…read morenearly impossible.

We were first time homebuyers and started looking at houses on reality websites. We met Emily to…read moreshow us a house that we found. She was very professional and could answer most of the questions I had immediately and got back to me very quickly on the ones she didn't know off the top of her head. After viewing the first house she left us with a packet of similar homes. Because we felt comfortable with her, we decided to use her for more home viewings. She was always able to do viewing late at night to fit around my schedule and to show us the same house multiple times. She guided us through the steps of buying a house and was very quick on replies from my emails and texts. We ended up closing on a home with the help of Emily. She had gave recommendations for loan agencies and home inspectors, those were excellent as well.

Completely unresponsive!! My wife came to meet her and she never called us or replied to emails!…read more She did indicate she was busy with big buyers, so you will likely get her attention if you are plus 750k with cash. Went with another realtor and had much better response!

I had a great experience working with Blake. He was conscientious and worked hard to find a house…read morethat met my needs. I was shopping long distance, as I hadn't relocated to Knoxville yet, and he did Facetime tours, met my parents to show them houses for me, and answered my endless questions. He's followed up with me several times after I closed on the home, just to make sure I'm still happy with everything. He went above and beyond for me, and when it comes time to buy/sell again, I'll be calling him!

Blake Rickels has exceeded my expectations twice. First as my listing agent six years ago. He sold…read moremy home for full asking price in THREE days in my subdivision that had not sold any homes in the recent past. AND I was out of state and he handled everything for me. Seamlessly. Now I've moved back to Knoxville and needed to purchase a home quickly in this difficult market. He found the perfect place and negotiated for me to buy it (with many competing offers) in FIVE days. He also got a closing in FOURTEEN days. Again, miraculous in this market. He has even provided references for excellent contractors to remodel the home in a reasonable timeframe. The most amazing thing about Blake is that he cares. He truly cares. It doesn't matter to him if you are a buyer or seller or if you are a $200,00 buyer or a million dollar buyer. You are treated exactly the same. I'm so grateful for him. I believe he has realtor superpowers and the heart of a giant. You cannot go wrong with Blake Rickels.

I have been working with Erik to find my first home since October; through a twist of fate, I was…read morepaired with him by Trulia--I'm so glad we met! I had been casually working with a realtor friend who was hard to schedule showings with and generally didn't treat me as a serious buyer, and Erik's enthusiasm was a breath of fresh air. The first way Erik impressed me was by asking me to decide who I'd rather work with, because in the industry, it is unethical to poach clients from another realtor. Erik's genuine commitment to ethical business practices helped build an immediate level of trust between us. Erik has a wealth of experience not only with realty, but also with banking, construction, and renovation. Whichever way you decide to go--buying an existing house, building a house, getting into new construction, or acquiring investment properties--Erik knows a lot about it. I loved that I could ask him about the approximate cost of certain changes to homes as we walked through, and he will sit down with you and compare mortgage rates and closing costs. He is a great listener and came with me to see lots of houses to figure out what exactly I wanted. He is awesome about promptly making appointments and communicating--the Knoxville market turns over so quickly that having a realtor who can do same-day showings is necessary. Erik has always been available to talk during evenings and weekends--he is such a hard worker and willing to put in the time to take care of you. On top of all that, Erik is so chill and never pressures you to pick a certain house or make an offer. He has always given me all the options and told me to make the decision that felt right to me. As an attorney, I really appreciate that approach, which is the same as I took with clients when I was out in practice. I also had an offer accepted on a house and the inspection revealed some things I just wasn't prepared to handle, and Erik was very sweet about getting me out of that contract. I am mindful that realtors are working on commission, but Erik has never made me feel like I'm wasting his time, even though my first house is going to be relatively modest. He has been encouraging and positive during a potentially stressful process, especially during COVID. I am (finally) under contract with a new construction, and I feel really good about the decision thanks to Erik and his expertise. P.S. Honorable mention goes to Nikki, who filled in and did some showings with me when Erik was out sick one weekend--she was so nice and helpful!

Watch out for the fine print when signing a sales agreement! We've made plenty of offers on homes…read morein the last 5 years, and when doing so you sign a sales agreement to use the realtor for the duration of your home search. Usually the time frame is 30-60 days.. however Erik Jackson's was for 9 months! We had some personality conflicts and were not impressed with his efforts of finding us a home . Especially when he claims to be the BEST realtor in Knoxville ! We asked to release us from this contract that we signed, but he refused! He said "he didn't feel comfortable doing that!" In the year and a half we've been in Knoxville house hunting I have never once seen a sign that even said SMART REALTY. Beware, and watch for time frames and dates when signing a contract!

Such an awesome real estate agent to deal with. A true professional. Erin gives great advices and…read moreshe knows the market very well. I would highly recommend.

Eric showed us a beautiful apartment and went out of his way to find a time that worked for us at…read morethe last minute. He was friendly and helpful, and was very knowledgable about the neighborhood. He gave us great advice about the prices we should expect for the amenities we were looking for, and he was quick to respond to our inquiries. He even followed up with us to give us helpful advice about moving forward on another apartment we had seen (with another realtor), and made himself available for any questions we had about the process. The next time I am looking for a place, I would absolutely work with Eric again. He was knowledgeable, helpful, friendly and showed a genuine willingness to go above and beyond to make sure we knew what we needed to so we could make the best decision.

Eric worked very hard to provide us with a number of apartment options which were responsive to our…read moreneeds. We were moving to New York with very little notice on a very short timeline, and he took the time to listen to our needs, visit and photograph the places he suggested, and explain the process to us. We felt significantly more confident that we would find good housing in New York working with Eric. Highly recommended!

UNETHICAL BROKERAGE -- BUYER BEWARE!…read more We canceled our contract on a property TREF had listed because we found that the neighbor had built a 12x24 outbuilding on 1/5 of the property we were buying. We informed the listing agent of this through multiple texts stating the issue with the outbuilding being on the property as well as when we withdrew our contract citing boundary concerns. Then 2 days after we withdrew the contract, the agent relisted the property --WITHOUT disclosing boundary issues which means that some other unassuming buyer will likely wind up in the same situation we did. This boundary issue should've been remedied PRIOR to listing the property. If nothing else, it should've been presented as material fact, since simply by looking at the GIS imagery, it's clearly apparent that the neighbor's shed is on The Property and that the property lines did not align with the correct property lines on the survey. We lost $500 in the deal after paying for a septic and property inspection. Not only is not presenting this information in the listing non-disclosure, but it is misrepresentation and concealment---with the intention to hide or cover up this material fact. The Real Estate Firm showed no issue at all with this concealment when we brought it to their attention--nor did they offer any apology.

I want to share how amazing Teresa has been with me through a really tough situation. She has been…read morevery patient with my family and talked me through every step of the process that we had to go through. She assured me that she would work hard on making sure our needs were met and she definitely did just that. Teresa made us feel that we had a advocate in a area we were not familiar with. I appreciate every bit of the hard work she has put into helping my family know we will be o.k. Many phone calls she never got frustrated with me once. The Real EstateFirm has been great from the beginning. Any issues we have had they have acted promptly and made sure our needs were met for the safety and comfort of my family. Thank you!