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    SEPHORA

    4.0 (45 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    Al I.

    Dear Sephora Management, I am writing to formally express my deep concern regarding an upsetting experience I had today while shopping on behalf of a customer through Instacart. I was harassed and disrespected by a manager named Robin in a manner that I believe was not only unprofessional but also completely unacceptable. As someone who frequently shops in Sephora stores, both for myself and as a representative of customers through Instacart, I have always appreciated the helpfulness and professionalism of your staff. However, today's experience left me feeling targeted, disrespected, and extremely uncomfortable. Two times I approached associates to politely ask for help locating items. Despite the fact that they were not assisting other customers at the time, Robin intervened and prevented them from helping me...It felt as though she was deliberately watching me and actively working to block my access to assistance. The final incident involved a front-area manager who was kind enough to help me find a few items still within her department. Robin immediately approached her as well, seemingly reprimanding her for offering support. I want to emphasize that at the time, the store was closing in 10 minutes, and I still had over 10 items to locate. I was working diligently and efficiently, and my order totaled over $450. I never ask for help unless absolutely necessary, and given how frequently product packaging changes and new items are introduced, occasional guidance is sometimes required. Sephora, as a retail environment, is not always easy to navigate quickly, especially under time pressure. Robin's comment implying that it was simply "my job to find the items" was not only dismissive, but entirely uncalled for. As a professional completing a purchase for a customer, I believe I represent not only myself but also the customer's trust in the Sephora brand. I was shocked to be treated with such hostility and disregard. This encounter has affected me deeply. I do not believe anyone--whether a customer or a third-party shopper deserves to be treated with such disrespect. I strongly urge Sephora to address this behavior. Managers should set the standard for professionalism, not act in ways that alienate and belittle people doing their best to support your brand. Thank you for taking the time to hear this feedback. I hope this matter is taken seriously and that no one else will have to go through what I experienced today. Because if Sephora wants Instacart shoppers to keep coming and driving sales, treating us with respect is essential. We help move your products and bring in revenue and making our jobs harder only hurts your business in the long run.

    Got my makeup done by Janine and she did such a fantastic job! I'm going to a wedding later on and have little makeup experience. When explaining what I want she was very patient and understood the vision! While doing the makeup not only was she informative about the products but also gave helpful information as to her process. She was extremely communicative and amenable every step.

    Make upppp
    Elisa G.

    LeAnna helped me pick more products for curly hair. Diamond also assisted. Both salesgirls are so helpful!! I had to exchange the make up that I got yesterday for a darker color and they were both awesome!!

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    I was greeted immediately by a friendly associate named Analidia (sorry about the spelling).

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    Skin Laundry - La Jolla UTC

    Skin Laundry - La Jolla UTC

    4.4(117 reviews)
    1.3 miUniversity City
    Free consultations
    Available by appointment

    I cannot say enough great things about Skin Laundry La Jolla! The laser treatments have completely…read moretransformed my skin and significantly improved my acne scars in ways I never thought possible. My skin is smoother, clearer, and I finally feel confident without makeup. What really makes this location special is the team. The staff is always welcoming, knowledgeable, and genuinely cares about their clients. The manager is incredibly honorable and truly stays true to her word, which is rare and so appreciated. Every appointment feels professional, comfortable, and personalized. If you're struggling with acne scars or want healthier, glowing skin, I highly recommend Skin Laundry La Jolla.

    Awww, I LOVE this location of Skin Laundry! I came in as a first time client with the $50 first…read morelaser. The girls at La Jolla are the most real, friendliest ladies! Mia and Desiree up front greet you with a big smile and kind demeanor. Desiree did my intake making sure I shared any of my concerns/wants, and explaining the options I had. Lacey did my signature laser facial. She is absolutely passionate about aesthetics! Her story is amazing as to how she got here, and her belief in the power of lasers over needles. She's living proof! I aspire to have my skin look like hers. I look forward to coming here and seeing these ladies/getting my laser facials and peels monthly. Thanks La Jolla Skin Laundry!! Xo

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    SEPHORA - cosmetics - Updated June 2026

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