1. SEPHORA

    1. SEPHORA

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    Medford, OR

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    SEPHORA

    2.3 (6 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Ulta Beauty

    Ulta Beauty

    3.0
    (60 reviews)
    0.3 mi
    $$$

    The employee kept staring at me like I was going to steal something, just because I was browsing…read morethe store before picking up my online order. The girl who assisted me didn't even say hello or anything -- she just scanned the barcode and handed me my order. So rude to customers. Then, as I was leaving the store, the alarm went off -- the one that beeps when someone supposedly steals something. I kept walking because I knew I hadn't done anything wrong. She just said, "You're good." Honestly, shame on you for treating people like that. We know employees can trigger that alarm on purpose to make it seem like someone's stealing. Do better, Ulta. Stop making customers feel uncomfortable and disrespected.

    The good stuff: there's everything there you could ask for in beauty products…read more The bad stuff: the employees are unable to read the room. There are probably more older customers (50 and above) than younger ones in their twenties. But somehow the 'consultants' don't want to understand the different needs and desires of those of us in our twilight years. As a woman older than 70, who really loves skin and hair products, I want to be directed towards stuff that suits my skin. A young woman insisted on showing me moisturizers from a cosmetic line I used 40 years ago, even though I clearly told her I wasn't interested in revisiting it. In fact, she was the one miffed when I rejected the products she chose for me. Read the room, Ulta. We are here and we spend. Maybe Macy's is better able to help us find what we want.

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    MAC COSMETICS

    MAC COSMETICS

    4.2
    (5 reviews)
    0.1 mi

    I have been a MAC customer since 1994. I worked at Nordstrom for 20 years and we had the exclusive…read moreMAC contract and it got me hooked. Now we have MAC counters all over the United States and we were lucky enough to get MAC in Medford as a Leased department within Macys. The MAC employees here are just that- MAC employees. They are not Macys at all - just to be clear, because I know sometimes people get frustrated that they can't have other items from the store rang there. They lease space from Macys- just like the Sunglass Hut and Finish Line shoes also lease space from Macys. That be said - the crew here is awesome. Their training is absolutely top notch. They have so much knowledge about trends and makeup fashion, they are often ahead of the curve and it allows me as a customer to get the coolest things before it launches everywhere else. I came to check out the very limited Selena collection today. It was gorgeous- and now this evening I guess most of it is sold out. MAC always hits the mark on the pulse of cosmetics. While I was shopping I saw they have a cute Trolls collection- going along with the movie coming out. I also checked out the newest Viva Glam from Ariana Grande- super pretty. I love the line- the eyeshadows are some of my all time favorites and I swear by their undereye color corrector for my purple circles. I've turned so many people on to how to color correct genetic dark circles with their easy to learn concepts- maybe I should be buying stock - lol! I will continue to shop at this location because of how much service I get from this crew. I've never gotten bad service no matter who was working and I appreciate that. I've shopped at MAC counters all up and down the west coast and this small little location here is just as, if not more talented than any of the big cities I've shopped. I can't wait for the holiday collection to launch and they also told me today that there's a brand new Mariah Carey collection coming this Christmas too- can't wait! A cosmetic junkie can never have enough lipsticks and eyeshadow!

    Wish I could give less stars. This is the worst MAC I have ever been to. Walked in and not one of…read morethe 4 or 5 people greated me (every store I have ever been to before every single person has, now I didn't expect everyone to) a couple of the employees clearly saw me but said nothing. Two were busy which was totally fine. The other seems to be just standing around. After a couple minutes I was finally acknowledge. The employee was very nice and I did a transaction and left. I went to the near by UD counter and bought a product the exact same at mac but cheaper so I went to go return it. Waited in line for about five minutes and when I got up there the girl just walked away with out a word!!! Eventually I got to the counter, employee again was very nice until I mentioned my return. The attitude changed REAL QUICK. Was cold and got kinda rude. Won't go back.

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    SEPHORA - cosmetics - Updated July 2026

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