So 100% I do not consider myself to be a make up girly. I wear makeup maybe a couple times a week. But I had run out of my Fenty foundation and wanted to come by here to see about a replacement. As a dark skinned, chocolate woman, my skin color can fluctuate a little bit throughout the year based on sun exposure, so I wasn't exactly sure of what shade I should get. One of the clerks said that someone could help me with color matching. Enter Grace, literally the best beauty consultant I have worked with an over a decade. I literally have never had anyone care or question what I was doing and I've been to multiple Sephora's throughout Southern California. Apparently, the Fenty comes on my skin a bit orange and she recommended a totally different brand that I've never heard of. It was literally my skin color without a weird tone. I had no idea that makeup could look so good and so natural. I have pretty clear skin, but shade matching is always been a challenge and she nailed it. Best experience at a beauty store ever! I don't live anywhere near Santa Monica, but I come around this area maybe once a month and when I need make up again, I will definitely swing by this store, but if Grace isn't working, I will probably leave. read more

Recently: February 12, 2026 | Santa Monica | Whenever I'm shopping on Third Street Promenade, I usually stop by Sephora! It's definitely one of my favorite stores! Customer Service | I have personally always experienced friendly and welcoming customer service from the moment I step into the store! Excellent customer service with a smile! While walking through, I'm usually asked if I'm looking for something in particular; someone is always willing to give a helping hand! Even on the way out, I have experienced the friendliest goodbye, even asking if I found everything I was looking for! Bri definitely stands out at this location & has helped me many times! Thanks again! Inside | Neat, tidy & organized! I love their travel size section! It's also fun sampling different fragrances! Often times, I will sample a fragrance, go shopping and if I still enjoy it, and it mixes well with my body chemistry, I usually buy it! Location | On Third Street Promenade; it's nearby numerous restaurants, other shops, and entertainment, along the Promenade! October 12, 2025 | Another example of great customer service! I walked in, confident about a very fancy fragrance that I had been eyeing for quite some time & had sampled plenty! I asked if it was in stock & Kelly said she would help me as soon as she took an item to another customer! She came right back, found the fragrance, shocked that I didn't want to try it on first! Hahaha! She was also able to help me at the register! When she placed the exquisite fragrance in the bag, I asked if there was tissue paper! She asked if it was a gift! I said, yes...for me! Hahaha! She happily added black tissue paper to my bag & I was grateful! Busy Bee | At times, this location can get super busy, especially when there's a sale, during the holidays and on the weekends! Overall | Excellent customer service, clean, and tidy store and so many fun items to sample, score! I love this location! read more

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Been so hesitant to walk into this place but I'm taking some professional photos and want to look my best. Grace was so helpful and patient with me when giving her recommendations. And yes the creams do work, some take some time to see the difference so be patient. read more

I find makeup stores challenging but the employees at the 3rd St Promenade Sephora were really welcoming. Because of this, I was able to find a new moisturizer that really works for me. I'm looking forward to finding other Sephora's with this stores vibe back home. Thanks! read more

My Beauty Service experience at Sephora was not what I expected. Sephora needs more people who can all skin tones when it comes to makeup. I was given a foundation that was too light, and when I comment on it she mentioned that the bronzer would help. She ended up correcting it but it wasn't giving. I asked for a natural look and I look like I'm going to prom in the early 2000s. I left feeling disappointed and not satisfied with the final look. read more

The customer service sucks here. The store wasn't packed or that busy and there were many sales associates milling around. It took about 20 minutes for one to ask me if I was finding everything ok. Aside from that, they just walked around a lot or talked to each other. I bother to come here because it's so convenient. But damn, it makes me think I should go somewhere else. read more

Krystal has my vote to be Sephora's national Ambasador! She is joyful, friendly and a whiz with wax!!! "Thank you for the Perfect eyebrow shaping Krystal" read more

SEPHORA - Krystal - Cosmetics & Beauty Supply Near Me - Santa Monica, California

Never really had an problems with this Sephora, although I do find my self regretting buying products in person because they can be sitting there for a long time and when I open the product at home I look up the batch number and it's really old or the expiration on the product is expiring within the next 6 months or the product has started to separate so I stick to getting products online to avoid this. But I noticed this with products at this Sephora especially if the brand is higher end like Dior. I did have a great experience getting a perfect color match for the Haus labs foundation which was awesome! Would definitely check this Sephora out if you're in town, employees are generally very helpful. read more

Bad bad and horrible customer service,every time I came this store at Santa Monica ,staff members were rude to me and gave bad attitude and also they were standing around in entrance when I asked for help they get mad because am interrupting in their conversation but is their job for help to another customers , i tried to reach out to Tyler (Store manager but he doesn't answer my call which is unprofessional ,I rather going to another store because am not deserving bad customer service from them !! read more

I came in with my Mom & wife and Sandra was amazing! She knew the products in depth and was extremely attentive. Thank you!

Could not complete my purchase. Was trying to use my Sephora credit card to take advantage of the sale but forgot it at home. Was not expecting to run into a Sephora. I've made purchases before using my ID and last 4 of SSN. Their system was not finding my Information. After several attempts and having to call a manger over, I was feeling embarrassed and awkward. Horrible experience. read more

The shelves are crusty and old. The testers are old and expired. Fucking gross Xxjsjsjsbdhsjwjsdbsjsjxhdjwjdhd read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Santa Monica, California

Very average experience. Parking is typical for the area: street parking is common. When I walked in, no one immediately greeted me or asked if I needed help. I asked if this location was giving out samples and they said no, sadly. I'm sure it's because of COVID but another Sephora store I went to, did give samples. So... ‍ (For those of you don't know, Sephora allows patrons to have 3 samples of items in the store! You can't do products that aren't easily packable, like lipsticks, eyeliner, gels, etc. It's perfect for foundations, sunscreens, and moisturizers. It's a small plastic jar of the item. This allows me to try it at home and test it for a couple of days before I commit to buying a full sized item!) read more

The worst management because of the WORST managers, with the worst costumer service . We are not gonna come back to this branch at all. So sorry to hire this kind of unprofessional people They do a mistake here Instead of do apologising play a game with the us especially the manager whose name is Kathy. Because of their very bad customer service and unprofessional service they lose around $500 business . read more

Analey was my cashier and helped me when we discovered my account was deactivated...I was so embarrassed but she was so nice and professional and even helped me find an item I missed!! Thanks girl have an amazing year!!!! read more

The service was fast and friendly. A rep from the product line was in store and showed me a better collection for the same price! Very pleasant experience read more

I had a terrible experience shopping here. I could tell you all the details but it doesn't matter because it all ended with me telling the manager I was no longer going to be a customer and her exact words to me were "okay". So that is how much they care. I am sure no one from the store or the corporation itself will respond to this review. We all have other choices for cosmetics in Santa Monica, I will be choosing to take my business elsewhere. read more

Sum of the things i want were not in stock like the milk contour stick . But Matthew came & thought of me and said " hey ! Try this out ! " it was a Nars Laguna! I thought , let me think about it . I couldn't stop thinkin of how much easy it would be for be to use & places the order & came back to do a pick up . I tried it ! & luv it . read more

I was looking to get my makeup done for a special day, and went to Sephora to do a trial ($99) as didn't know what I wanted exactly. I booked with Krystal and was extremely happy with her personable and high quality service. We talked about what I could do differently and the second time on the day of, it was even better! I didn't even know I could have my makeup done at the store but it was great and I could book an appointment early in the morning before the actual store opens, so was happy to not be limited to store hours. Will definitely be back and ask for Krystal again! read more

Friendly, knowledgeable staff & a reasonably well stocked store. I didn't find what I came looking for but was kindly offered to order it at no cost. I'm intrigued by the dry hair bar Fridays and Saturdays... $20 for a styling session sounds like a steal! I'm planning to go back and check it out. read more

SEPHORA - Unfortunately out of stock :( - Cosmetics & Beauty Supply Near Me - Santa Monica, California

This is the Sephora I've been coming to for almost 7 years! Always a great experience and helpful staff. Melissa helped me the other day and was so warm and welcoming. As someone who has a hard time choosing makeup, she knew exactly how to guide me and picked out some new brands I'd had never tried otherwise. Thank you so much for your help! read more

WORST CUSTOMER SERVICE EXPERIENCE EVER!! the Manager at this location Sage Knight was so incredibly rude to me. I tried to return a brand new item and did not have a receipt (used a gift card) and she was so unhelpful, basically accused me of not even purchasing the item there, and was extremely hostile towards me. I usually have good experiences at Sephora and am an avid shopper there but will NEVER shop at the location again. she treated me like a liar and acted like a rude high school girl. read more

I walked into sephora specifically to pick up the Anastasia dip brow. I immediately reached out to one of the staff members to guide me to the right direction. She ended up walking me all the way to the Anastasia aisle. I asked her which shade I should go for and she said the dark brown and asked if I wanted someone to come and help me try it on. I said yes so she reached out to one of the other associates who was very nice and made small talk with my little one. I think he was starting to open up to her. Haha. She was honest and told me that she may not be the best one for the job so she called over this gorgeous studio associate Christine. She is the BEST. She placed the product on my brow and taught me how to use it. I then asked her about a waterproof eye liner. She recommended one that was gel, waterproof mechanical liner. I tried it on and really loved it. She was patient and understanding and answered all my questions. She asked me if ever wore red lipstick but I told her I didn't feel comfortable with red since it was super bright. She brought over the sephora lip stain and applied it on. Almost everyone in the store noticed it and complemented me on it so of course I bought it. Haha She taught me a few makeup techniques about applying makeup which she didn't have to buy she was awesome. Her birthday was a few days ago so Happy Birthday to her and Thanks for helping me today :) read more

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Walked in today with a list of things grab for my trip. I usually shop Marina Del Rey Store .... Got 350.00 in 10 minutes and went to the register ... long line ...1 register open ... 5 employees taking to that person on the register. ... I waited patently hoping they would open another line.... Nope. Just having fun. Bad Bad service. I walked .... Told the girl on the way out. Bad service. read more

This Sephora ALWAYS has exceptional customer service!!! From the moment we walked through the door until we walked out, we had an amazing time!!!! We came by on Monday around 5:00 pm. We walked right in after the friendly associate told us the rules in a very elegant way (Sephora Long Beach should take notes, lol). My friend is not into beauty but she wants me to teach her things, so we went around and I was giving her my personal feedback (I used to be a professional make up artist). After a few minutes, I realized one of the customers was following us around and picking some of the things I was talking about (TOTALLY made my day!!!!). There was a gentleman with a wonderful happy attitude and inviting smile that help us (other staff members did asked us if we needed help but at the moment we didn't). I got very few things, we were not planning to come here, so I replenish what I run out from only. Got a couple of cute rewards that you can only get in the store (VERY SMART of Sephora to do that!!!). Not my first time at this Sephora, every time I come to this location I leave so happy!!!! read more

This is the only place where I will actually envy a guys make up. I mean really. Today a very pretty boy was helping me and his lip stick looked so on point I had to pull him aside and make him tell me his secret. I mean, ain't no way in hell a mans make up should look better than mine, but it did. And even after he spilled his secrets to me I doubt I can reproduce the look he created because I lack skill. Yes, these folks working here have skills. Sephora does not just hire talentless Average Joes. The store is packed with foundation, perfume, make up brushes, mascaras in every pretty color container you can imagine, bronzers, shampoos, conditioners...you get where I am going with this. They have EVERYTHING!!!! You can come in looking like a wilder beast and walk out a beauty queen and no one will ever know you were a wilder beast once upon a time. Your secret is safe with Sephora. I know I know natural beauty rocks, blah blah blah. Spare me! Every woman puts something or other on her face; be it a bit of moisturizer or a pound of foundation to cover acne scars, or a bit of Chapstick to curb them dry lips. You want it? Sephora got it! I for one am a fan, and Sephora is and has always been my one stop shop. After all who doesn't like to come into a store that smells so fresh from all the perfume testers constantly being tested, look at pretty boys in spectacular make up and have them share their mad skill make up tips, and leave a couple of bills poorer, but it's so worth it because no longer will you look like a wilder beast. read more

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Great location and always very busy, even when I arrived right before closing. The employees do not hover, which is what I like about this place. When we needed help, there was an employee ready to help. Gio, one of the employees, was very patient and professional when I came in to inquire about concealers. She color matched my skin tone and gave me advice. There was one negative incident at the end of my visit. The cashier wouldn't bag my tiny product until I asked. I was like, "Where's the..??" then she was like "Oh, did you want a bag?" No. I'm looking for my pet unicorn. Of course I want a bag! the bag is part of the Sephora experience!! read more

This location is racist. My friend and I were just checking out products. I looked up and noticed the security guard looking right at us, literally right next to us. I asked her, what are you looking at? I'm from the Bay Area, CA so stereotyping and racism doesn't fly. She said I work here. No duh! And you're staring at one of the only people of color in the store. I continued to stare at her. We walked a way and then this lady asked if she can help us immediately after, no! We just want to shop in peace. I find it really interesting that people who can't afford to shop in the store but work there act like this. Let alone the security guard was a Latina woman with an accent. I was ready to go in but my friend pulled us away. Never going back. read more

Never going to be a customer of this company ever again due to the way they treat you like a dollar sign. I used to spend hundreds or thousands here but they don't really have products that are necessities but rather just trendy and chemically filled products which ruins my natural skin and beauty. Sephora will never get my business ever again and they never gave me a chance to be a loyal customer or fan. I'll be sure to share my opinion with friends, family, and the public about the issues of Sephora. read more

The employees are amazing each & everyone of them! So professional, kind and helpful! The energy feel great & the store is beautiful! Manger Tyler amazing! Employee Crystal amazing! Thank you for a great experience at Sephora in Santa Monica read more

I ordered a pick up order and the mascara was clearly used as well as the concealer. Ridiculous and absolutely disgusting. I'm pretty sure they put returned items in my bag. I'm absolutely disgusted and will not be coming to this location again. I will be returning these products to a different Sephora and getting an exchange. Thanks for wasting my time. DO NOT shop here. read more

I just want to say David & Rosario and the crew are a true family. I love coming into the store shopping also playing in the make up and doing my DoorDash. I just want you guys to know that I truly like coming to the store. I don't want to shop nowhere else. This team of people always has a smile on their face always asking you if you need any help. Always letting you know what discounts or what will be discontinued. I appreciate each and everyone of them even on my bad days. I just wanna say thank you guys for helping us, and showing us everything about the beauty products that we can indulge in read more

No one helped me . One person was doing paperwork and the other with the cleaning stuff. I waited there for someone to help me and just left

By far the worst Sephora I've ever been to. The management is RUDE and disrespectful, as are the employees. They act as if they are doing you a huge favor just by doing their job. I will never return to this store again. I have had great experiences at Sephora Beverly Hills, Century City, Beverly Center, and Pasadena. But have the same bad experience at Santa Monica, each try I've given them. read more

The 5 stars is for the employee named Maritza. My SO and I have been stopping by Sephora on a weekly basis for a specific fragrance and it hasn't been in the store for quite some time. Since we go to the Santa Monica Place routinely, we didn't feel the need to really order the fragrance and just decided to stop by every time we go on our walk at the promenade and just purchase it when we see it in the store. Maritza introduced herself and asked if we needed any help. She was very friendly and informative regarding the fragrance that I was looking for. She wasn't pushy to sell me products. She went above and beyond! I definitely recommend Maritz! read more

I bought a lot of premium products after wandering around the store with the employees chatting with each other and no one assisting. Long checkout lines with only one checker while they talked to each other. Someone finally came up and suggested products that were completely wrong for my needs and complexion, even after I explained what I wanted she didn't seem to know the inventory. Also, they nudge you toward the most expensive version of whatever you're looking for. Don't forget the added charge for a bag after you've spent $150+. Good selection of high end cosmetics, but really poor customer service. read more

busy store, had to wait a few min for someone to help me but only because all staff were busy helping people. teruko helped me find the perfect products for my skin and took the time to show me how to apply them! she was so sweet! im happy i came into the store instead of buying online! will definitely be back for my make up needs! read more

********HORRIBLE STAFF********* Star claimed to be the "store manager" and when I asked her again if she was really the store manager then she told me no but that she was the only manager available to help me. She was extremely RUUUUDE! She hung up on me when I was asking her to help me out as one of their customers for over a decade to do a return for me. It was my birthday in late February and I was given some gifts from my girlfriends not sure which one gave them to me, I finally get a chance to catch up on some errands, I sent my poor husband to the store in hopes to divide and conquer all of our errands - this women was so nasty in dealing with him and me over the phone - she refused to help us. Then they wonder why people are losing their jobs and are turning to online purchases because the customer service has become non existent. So sad what the retail experience has come to. Go to another store where the associates will treat you like they actually value the customer. I also figure because this is a touristy location that they can care less about customer service. read more

I'm not a huge girly girl and there are times when I come into Sephora and want to play and other times I'm looking around completely overwhelmed. Today, Shima helped me with my most dreaded item-- mascara. She taught me how to curl my lashes. Made some recommendations on products. Then did both my eyes so I actually looked like I have eye lashes. I was in a rush to go to GNO and she then helped ring me up. Super friendly. Super knowledgeable. Ask for her if you need assistance. read more

Although parking is a hassle to get to this location, and the store tends to be a bit crowded, I've always had great customer service here! I just had a makeover by Vicky, and it was an amazing experience. Friendly, knowledgeable, great recommendations, and giving several tips as far as applications and ways to get the most out of my products. Loved the experience, will be back for this service in the future Side note-- I'm not sure why there are 2 Sephora locations on yelp that pop up for the exact same Sephora address? But I left my review on the other one just in case read more