From the very beginning, Rebekah made the experience exceptional. I wasn't sure which treatments to…read morebook and just wanted help putting together the perfect relaxing birthday. She responded to my initial email almost immediately and was incredibly attentive throughout the entire planning process. She made thoughtful recommendations, answered all of my questions, reassured me that we'd be able to secure the date and time we wanted, and made the entire experience completely stress-free. When we arrived, we were escorted by the hotel staff to the spa, and from that moment on I knew we were in great hands. Rebekah greeted us with such warmth and kindness. She was genuinely friendly, thoughtful, and attentive to our needs, making us feel welcome from start to finish. She even surprised us with complimentary cocktails, which was such a lovely and unexpected birthday treat. Before my visit, I had read reviews mentioning that the spa's layout was awkward because you walk through the gym in your robe to get between the locker room and relaxation area. Honestly, I didn't find it to be an issue at all. The gym was clean, uncrowded, and the short walk didn't detract from the experience in the slightest. The massage itself was absolutely fantastic. I feel terrible that I can't remember my massage therapist's name because they truly did an incredible job. I left feeling completely relaxed, refreshed, and pampered. What really made this visit stand out was the outstanding customer service. Rebekah went above and beyond to make my birthday feel special, and her genuine care made all the difference. It's rare to come across someone who is so dedicated to creating a memorable experience for guests. Thank you, Rebekah, and the entire One Spa team, for giving my best friend and me such a wonderful birthday experience. We both left feeling relaxed, rejuvenated, and already looking forward to our next visit!

"Cozy and homey" are what real estate agents would describe this place. The relaxation lounge was…read moretiny and cramped, seating for about 6. The hallways to treatment rooms resemble a small ship. You have to walk thru the fitness center to get to the steam sauna and locker rooms. Sauna was the size of a standup shower. The massage and facials were amazing. Their techniques are excellent. However, i had an issue with their booking: booked a 30min facial but they did a 60min service--which they then charged me for. I have no problem with paying for a service but was not happy there was no service recovery for something I did not request, and put me behind schedule for the rest of the day. A weird way to upsell and Not exactly the relaxation i was seeking having to confront them about this.

I usually go for a deep tissue massage, which often leaves me a little sore the next day. For my…read morebirthday, though, I decided to try Sisley's Restorative Massage. I was matched with Step Ramsey, and let me tell you - this was one of the best massages I've had in a long time. I get massages every week or every other week, so I've experienced a wide range of techniques. Step's technique was incredibly gentle yet deep, almost like getting all the benefits of a deep tissue massage without the next-day soreness. He was attentive, skilled, and knew exactly how to work out the tension without overdoing it.

Definitely NOT a Ritz-Carlton experience. Allow me to explain…read more 1. Made an appointment over a week in advance for a massage, and I don't know how many times they asked me to confirm, once I had already confirmed. Annoying and unnecessary; if I confirm, it's confirmed, stop calling and texting. 2. Was told to arrive 30 minutes early (which is the norm at any spa) so I called back right after making a 10 am appt (since they open at 10) to ask about arriving half an hour early. She confirmed that they open their doors at 9:30 am, so that was fine. 3. Arrived at 9:32 am, asked the concierge if she could direct me to the spa. She told me to do down the hallway to the elevators and take it down to the ballroom level. I did. I exited the elevator and looked for signs to the spa: there were none. I walked to the left and saw a door to the outside, leading to the pool, so I went the other direction, and started walking down the other hall, but saw nothing. Still no spa signs. I went back to the elevator and waited to see if anyone would come by, and finally a lady came out of a door (possibly an employee?) so I asked her if she knew where the spa was. She pointed to the first place I went and said "towards the outside." I said, "Oh, I already went there, thank you." She left and I proceeded toward the outside. NOTHING. I finally went OUTSIDE and lo and behold, there was an entrance to the gym and spa near the pool. Who knew? This was actually OUTSIDE, not toward the outside, ugh. 4. After wandering around for all this time, it was now 9:37 am, the lights were out and no one was at the desk and the glass doors to the spa were closed. I stood there waiting, and waiting, and waiting. I finally decided to call the front desk of the Ritz and ask if anyone was coming to the spa, when the lady who told me to go "towards the outside" arrived from inside the spa and opened the doors. Why she didn't tell me that no one was there, or she would be with me soon when she knew I was going to the spa, is beyond me. I told her that I was told the spa opened at 9:30 and she said that it does, but the opener didn't come in (no apology for the wait or confusion.) 5. She had me sit in a little room to fill out the ipad questions, and I was shocked to see a pile of boxes like it was a storage room (see pic.) Honestly, this did not feel like a 5 star experience, it was a disaster. 6. Same woman took me to the tiny locker room and quickly showed me how to use the locker and where the toilets and showers were and was gone. Luckily, I showered at home before arriving or I would not have had time to shower due to not being able to get into the spa on time. I was really surprised at the size of the facilities. I've never seen one so small in a (supposed) 5 star hotel. 7. Thankfully, my massage was good and Sarah was very pleasant. 8. I used the shower (the water was coming out of the wall more than the showerhead, which I had to report to the front desk when I checked out.) Looked for a sauna, but only saw a steam room (what 5 star spa doesn't have a dry sauna?) 9. The pool area was beautiful, but there were plastic cups, a menu and another item (which probably blew onto the ground) when I first arrived, but I figured staff would come by and pick them up. While I saw staff walking back and forth a lot, when I went to leave over an hour later, everything was still on the ground. I picked it all up. (Note: while we were on the lounge chairs, no one ever asked me, or a lady next to me, if we needed anything or to check on us.) 10. When I was ready to leave, I looked for a swimsuit spinner and plastic bags, but couldn't find any. Had to walk out of the locker room carrying a wet swimsuit! They said they didn't have a spinner, but gave me a plastic bag. It's like their first day running a spa, I did not have a relaxing experience, tbh. 11. NOTE: when I was in the locker room, two other ladies were discussing the sauna, so I said, "Oh you found it?" so one lady took me to the steam room and said, "Here it is." I explained that I was looking for a dry sauna, but took the opportunity to ask them if they found the spa easily (it was their first time, too.) They both exclaimed, "No!" and said how they wandered around for a long time trying to find it! When I checked out, I asked at the front desk about signs and the lady said, "Oh it's the digital display when you come out of the elevator, you just have to wait for it to show." Seriously? Someone is going to come out of an elevator and watch a series of advertisements, waiting for directions to the spa? (see pic) NO ONE IS GOING TO KNOW TO DO THIS, how difficult is it to get one SIGN?! 12. Overall, I would NOT recommend this spa. The people need to be better trained, the facilities are bare bones (only two showers and I believe one hair dryer, no sauna, no suit spinner, bags, etc.) The best thing about my experience is that I went to UOVO afterwards for lunch and it was insanely good.

It was incredible. I fell asleep and felt so deeply relaxed during the head spa. The staff was very…read morekind and professional, and the whole place is absolutely beautiful and aesthetic. My hair is stunning!! Highly recommended -- I will definitely be back.

Booked a 90-minute treatment via ClassPass, but on arrival there was confusion and the staff was…read morerude and dismissive, repeatedly trying to blame me for their error. Poor communication and customer service -- would not recommend

It's calming from the moment you step inside. One of the employees was actively saging the place as…read morewe checked in. This is not an elaborate spa with changing rooms and a quiet lounge in the back, at least not that we saw. It's more like the chain massage spots - where customers wait in the lobby - but nicer. Rachel was a great massage therapist, applying just the right pressure for a therapeutic massage. The only issue was the face cradle. The pillow and cover kept slipping so at times thay my face was repeatedly pressing into the hard metal (or plastic?) bracket and we kept having to adjust. That dampened the experience a little bit. The staff was kind and welcoming.

Truly wonderful…read more I've had the massage, red light sauna, and multiple antioxidant facials. The experience varies depending on your person, but is always good. Note that the 30 minute antioxidant facial doesn't include extractions. Makes sense with the time restrictions but just fyi.

Such an amazing first visit. My wife and I have been waiting for this in town for some time and…read moreour visits did not disappoint. Nat was great and the front desk reception was incredibly warm and friendly- We'll be coming back soon!!

I've been getting facials at Radiance Wellness Spa for 10+ years. Recently, I've started getting…read morethe organic facial + LED lights + microcurrent from Kristina for the eye area with amazing results. The microcurrent has resulted in noticeable firmness and minimized fine lines around my eyes. My skin looks hydrated and firmer after the treatment. I've done in twice now and this will be my go to facial with Kristina. Highly recommend the services! Janice

Radiance Wellness Spa is located on Fourth Street and Wilshire boulevard in Santa Monica. This spa…read moreis owned by the Ralys family. The Ralys have endured both personal and business setbacks but like the phoenix have emerged stronger. First, their home caught on fire (this happened before the Pacific Palisades fires). Second, their spa was vandalized during the riots. Third, came Covid and now the Pacific Palisades fires. As the result of all these challenges, the spa was downsized and is now located behind two large doors next to their previous location. You dial 100, are let in and then go through a second set of doors on the left side of a small courtyard. I have gotten facials by different estheticians, including Dianna and recently by her daughter Kristina. The facials have always been relaxing and rejuvenating. The Radiance Wellness Spa only uses an organic line of skin care products created by Dianna which you can also buy. I love the papaya pumpkin mask. I recommend you support this family owned business.

I've been seeing Irina for over 10 years, and she is one of the few skincare professionals I trust…read morecompletely with my face. She has done both my facials and my microblading, and I've always been extremely happy with the results. Her studio offers state-of-the-art treatments, including hydrofacials, LED therapy, and oxygen facials, and she always knows which approach will work best for my skin. What sets her apart is how customized and thoughtful every appointment feels. I've been to Burke Williams and Bliss-type spas, and those facials often feel very formulaic and focused on selling products, while Irina's treatments feel personal and results-driven. My skin always looks healthier, brighter, and refreshed after seeing her, and I would highly recommend her.

This is hands down the best aesthetician in Southern California. Since coming here, my friends and…read morefamily constantly compliment my skin.I use the Spa's line of products and they are true game changers. The products are all natural, effective, and keep me looking young. I credit coming here as the reason why I have not needed botox, fillers, or laser at the age of 51. Irina's products beat anything sold on the market

I've been coming to Mist for a year and it has alwyas been a great experience through and throughread more

Always a good experience here. Most comfortable massage tables! Be sure to tell them what type of…read moremassage you want. The beds can be heated too so ask for that if you'd like.