I'm not a huge girly girl and there are times when I come into Sephora and want to play and other times I'm looking around completely overwhelmed. Today, Shima helped me with my most dreaded item-- mascara. She taught me how to curl my lashes. Made some recommendations on products. Then did both my eyes so I actually looked like I have eye lashes. I was in a rush to go to GNO and she then helped ring me up. Super friendly. Super knowledgeable. Ask for her if you need assistance. read more

********HORRIBLE STAFF********* Star claimed to be the "store manager" and when I asked her again if she was really the store manager then she told me no but that she was the only manager available to help me. She was extremely RUUUUDE! She hung up on me when I was asking her to help me out as one of their customers for over a decade to do a return for me. It was my birthday in late February and I was given some gifts from my girlfriends not sure which one gave them to me, I finally get a chance to catch up on some errands, I sent my poor husband to the store in hopes to divide and conquer all of our errands - this women was so nasty in dealing with him and me over the phone - she refused to help us. Then they wonder why people are losing their jobs and are turning to online purchases because the customer service has become non existent. So sad what the retail experience has come to. Go to another store where the associates will treat you like they actually value the customer. I also figure because this is a touristy location that they can care less about customer service. read more

Although parking is a hassle to get to this location, and the store tends to be a bit crowded, I've always had great customer service here! I just had a makeover by Vicky, and it was an amazing experience. Friendly, knowledgeable, great recommendations, and giving several tips as far as applications and ways to get the most out of my products. Loved the experience, will be back for this service in the future Side note-- I'm not sure why there are 2 Sephora locations on yelp that pop up for the exact same Sephora address? But I left my review on the other one just in case read more

Came in this morning for an Anastasia pomade for my eyebrows and came out with a new foundation, primer, setting powder and a new foundation brush. I had an artist by the name of Vicky Alonso help me with pairing my skin with their new technology and she was filled with compliments. Although I am very insecure with my skin she let me know how beautiful it was and lashes and structure all was great without makeup, so buying items for a little enhancement couldn't hurt! Soo grabbed MILK products the foundation, primer and setting powder. This was 10a this morning and it is now 4p and it still looks as if I just applied it. She understood my skin type, my being of a darker tone and catered to what I asked. She also taught me how to apply and use, as well as tried different products to compare. I had an amazing experience and will try to almost always go to her when I come to Sephora read more

Unfriendly employees... Not employee (meaning a few) giving us dirty looks while we were in the store. Some of the employees were nicer. (The younger ones). The store is a little dirty. Some of their samples were missing... or the bottles were empty. It's okay. Average Sephora store. I like how they have a big hair care section. read more

I shop at Sephora once in a blue moon. I'm not much of a makeup person. However I do take a peep inside every once in a while. I always use to feel like their employees were desperate for sells and would pick and choose who they wanted to help. That all changed when I met LaLa. She is an AMAZING makeup artist. She was sweet, she knew her stuff and she was not pushy. She made recommendations and now I'll ONLY shop when she's around. She completely changed my Sephora experience Sephora can be overwhelming for some individuals. There is -makeup *face *cheek *eye *lip *brushes & applicators * accessories -skin care products *moisturizers *cleansers *treatments *masks *eye care * lip treatments *sun care - fragrance *men *women - bath & body - nail - hair - tools & brushes - men section They have a wide selection of brands and prices do vary. Like I said for people like me it's a bit overwhelming however staff members such as LaLa made it so easy for me. read more

Since it's in the Third Street Promenade, it's no surprise that there's a lot of people throughout the store. It's definitely hard to find someone to assist you. I came here because I had a 15% off coupon about to expire. My Clinque makeup remover wasn't stocked on the shelf. After waiting around with no one readily available, I had to grab it from the drawer. The cashier was the friendliest person in the store, which is why I didn't give this location 2 stars. He moved quickly and addressed me by name after seeing my VIB info, which is always a nice. He also reminded me how many points I had left. I wouldn't recommend this location if you need tips on what to get and where to find it. read more

I enjoyed visiting this Sephora yesterday. Great selection of products, large location, friendly employees. I was greeted and helped by more than one employee which was nice and helped me choose items to purchase. The one reason why I only give this location 3/5 stars is because of the location! It's on the far north side of 3rd Street Promenade, and I basically think of it this way: The farther north you go on the strip, the worse and worse the selection of stores gets. It's on the end where there aren't too many similar/good stores around it (in my opinion), and I always park at the parking structure on Broadway and 3rd/4th which is basically at the complete opposite end of this Sephora. If it were located more towards the center, or the South end of 3rd Street Promenade, I would definitely give it a higher rating! Since Sephora was the only store I was targeting at the mall, I felt like the walk from one end to the other was a bit much for me. read more

SEPHORA - Too Faced sweetheart blush - Cosmetics & Beauty Supply Near Me - Santa Monica, California

This must be the busiest Sephora I've ever been to, although the one at The Grove gives this place a run for its money. Although there seems to be a ton of people working there it's not easy to flag one down when you actually need some help. I was seriously disappointed that they didn't have the sunblock that I usually buy. I ran out and wanted to replace it. It seems the larger stores always run out and I end up finding it in the smaller Sephoras dotted around the suburbs. read more

Every time I pass through a cosmetic session in a department store I think of Sephora. Why do people even bother with snobby behind de counter sales ladies that usually treat you like they are doing you a favor, when you have a whole gigantic store to peruse, and touch and try everything and take samples of anything you want from the loveliest sales staff? It puzzles me. read more

One of the very best Sephoras I have been in. The employees know the difference between asking people if they need help and annoying them. I'm so glad I can browse through the product without people asking me if I need help every couple feet. This store is huge and easy to find things in. They carry ALMOST all of the brands that are online and they will happily order it for you if they don't have what you want. Anyhow, check this place out, you won't. E disappointed. read more

This Sephora seriously needs to re- train just about all there staff. It was made to feel like you were committing a crime for looking at something! And omg don't accidentally smell something they will pounce on you. Your instinct is to want to smell the products. Especially this one worker she sounded like a nagging mother don't this / oh no not that , thing is she wasn't hounding anyone else around. Let's not forget the front desk when you pay, wow no energy , no hello, dull, they all seemed like half asleep begging to go home. I miss the staff before Covid it was way better customer service and happy employees willing and eager to help. Now seems like they hired just about anyone. I Didn't buy how I usually do, due to just not feeling welcome in the store. read more

Love this Sephora!! Popped in to pick up Smashbox eye lid primer and accidentally bought the Smashbox under eye primer. What a great mistake. Love it! There are so many products to chose from and try. I love that I can bring my dogs in to the store as well. They aren't as crazy about Sephora as I am, but they love the attention their long flowing hair gets...LOL. p.s. Totally in love with my Urban Decay eye shadow I bought on my last visit. Highly recommend it. read more

SEPHORA - My new favorite find! Smashbox Under Eye Primer!! - Cosmetics & Beauty Supply Near Me - Santa Monica, California

My friends have bumped into one another at this store. They have dragged me along with them in here. Now I have become a fan too. I find their service exceptionally friendly, with no pressure. When I have asked for perfume samples, they have gladly made up samples. They are helpful and thus I have bought an assortment of cosmetics here. Blush, powder foundation, lipsticks, lipstick crayons, perfume, Clarisonic brush, nail polish. Their nail bar is outrageous (on your left, when you enter). Saw this young girl talking to her father about the colors she liked. He rolled his eyes when I mentioned "girl's dream come true!" Of course, it helps that they are conveniently located next to the Apple Store! read more

Even at the end of the day with the early signs of the hustle & bustle of Christmas, this team had such great attitudes. I'm always impressed with how nice people are here, & it's definitely worth writing about. They're helpful & mostly knowledgeable about the products they carry - which are a lot! Great tips & opinions on what make up & products I chose & how to effectively use them. Helpful with frugality & not shoving a bunch of unnecessary products to purchase onto me. I appreciate honesty, it's part of what makes a business a good business. Great job, Sephora SaMo! read more

Sephora has a wonderful selection of makeup, perfumes and beauty products. I like that they carry high end brands in addition to their own reasonably priced brand. I also like the variety of skin care items. We ran in to look at the Hello Kitty, Harujuku and Tokidoki items. I liked the variety and selection. In general I would never use department store testers, and Sephora is no different. The testers here looked disgusting and really made the displays look unappealing. Other than that, I thought everything was adorable. read more

I came in here to exchange my foundation, that I bought online, for the correct color. I'm usually a self-served customer, but when it comes to make-up, I may need a little assistance. Most Sephoras I've gone to are pretty good with their customer service. They usually greet, offer some assistance or let you know that if you do need any help, feel free to ask them. With all of my experiences at this specific location, a few employees have made eye contact with me, but no one has yet to offer me their help. Whether it looks like a customer will buy something or not, isn't it your job to help a sista (or brother) out? A little "Hi, welcome to Sephora" doesn't hurt if you're busy. Those who has never gone through this experience - GOOD FOR YOU! Any who, with a few tries & the help of my boyfriend, I was able to find the correct Guerlain foundation to match my skin. Woohoo for me! I gave 3 stars instead of one because they DO offer a wider variety of makeup brands at this location than the ones closest to where I live. And the gentleman with the silver hair at the register was nice and did my exchange with ease. read more

I'm a New Yorker. The Sephoras I'm used to are the near at 86th, 14th and 34th. Meaning-- a whole load of tourist women, girls, teens and tweens putting a crap load of stuff on their faces from the samples and employees more worried about what's probably stolen then helping the costumers. Being on the westside finally, I needed a pitstop for my essentials cause I forgot to pack them. After coming into this shop, which had a mild amount of women in it, I loved that it had a good amount of other brand names other than Sephora, much akin to its much larger NYC chains. What made me even more happy were the employees that care about selling the products. Upon check out, I was kindly given samples and additional information. The lady (Mary) at the counter even gave me my birthday present for the year because it was december and my bday had passed! I actually really love this location and I'll probably stop by here if I'm in the area. Also most lipsticks and liners are intact. Tissues nearby. Woot! read more

SEPHORA - Bday gift (lipstick, mascara) lip balm, lipstick (courtesan), jumbo eyeliner (marine, brown glitter), eyeliner (matte charcoal) - Cosmetics & Beauty Supply Near Me - Santa Monica, California

I am writing a review for Tanya's service. First time ever (and I am a regular) that someone finally gives me what I need and nails it. Every time I go, somebody experiments on my skin trying to get the right foundation, right primer, and moisturizer, and they just can't figure it out. Tanya this time got me the right shade in a heart beat and suggested 2 amazing primers that nobody had suggested before. She knows her stuff and knew my skin type. She was very friendly, confident, and professional. I have very sensitive skin, very fair and naturally blushed but I have a yellow undertone (not pink). She suggested a yellow tinted primer from Bare Minerals and it neutralized my pink instantly. I was amazed. Everyone else had suggested a green tint primer but it didn't work. read more

Admittedly, I walked into this Sephora boutique along the Third Street Promenade with zero intention to buy; rather, to peruse the selections on offer. Unsurprisingly, I made a small purchase, thanks to the arrival of the new Jo Malone "shop" I was introduced to by a gentleman named, Julian. I have to say he was proactive with his fragrance presentation; guiding me along the new and must-have fragrance options. I wasn't surprised by his natural and effortless ways of leading me toward a purchase ~ but then, I realized he is the one employee who had been with Sephora for like over a decade when it was two blocks south of its' current location. He knows it all; spot on with customer care and experience. My last purchase at Sephora was before its' latest remodeling closure, but Julian's customer service consistency this afternoon has reignited my loyalty to this location. I'm glad to have returned to Sephora as a customer and I will return again and again with greater frequency and repeat business. It was his time and efforts today that will easily justify future purchases at any price-point. Because of him, I purchased a travel candle as a "tester" for my home and I'm enjoying it so! Jo Malone @ Sephora ~ the most convenient luxury only steps away from my workplace and great for last-minute gifts, too! read more

I consider this to be a smaller Sephora, but it's the most convenient location for me. They usually do have what I'm looking for, but it can be crowded. Sometimes I am not sure how they do the climate control here, because it's always pretty warm in here. My biggest complaint about this Sephora is the ventilation. Unless I go on a slow weekday, the fumes in here are out of control. It's like a giant mixing pot of all the men's and women's fragrances ever made. I usually leave with at least a slight headache and major dehydration. read more

I couldn't be more shocked. First, I couldn't understand a word of the growly male voice that answered the phone. Probably a robot. With the prices they charge, couldn't they have the phone answering call recorded by a professional or at least some staffer who could speak clearly?! Called back, pressed the right button, and got a human female. Tried to ask her if store carried the item I wanted -- gray eyebrow pencil (can't find in drugstores). Phone call disconnected or person hung up. My only prior experience with Sephora was in New York; my family took me there. Very nice visit. Should I contact my family and have them mail me the eyebrow pencil from 3000 miles away? Maybe too minor an item for this high-end joint to bother with. Will I shop there for bigger stuff? Sure - When Hell freezes over! read more

I came with the intention of spending a huge amount of money. However,the retail associate person who greeted me when I walked inside the store! Shouted "Hey you can't touch" when I was only staring close enough Since I didn't have my glasses with me. Gave me attitude after I tried to explain myself rolled her eyes! And walked away. I have worked for many retail stores, it is a MUST to always greet, and give great customer service! never am I coming back here to this location! The grove location has better customer service thank you!!!!! read more

This is my local Sephora and it deserves 5 stars. Sure, I never come here unless I know what I want - but that isn't Sephora's fault. Also, it is usually so busy here it's overwhelming. BUT in saying that, the staff are friendly and helpful. The location is clean. They have a great selection of products. read more

Frank at this location was so helpful ! Beyond helpful and very knowledge! I've been wearing the wrong concealer for years (Nars) and nobody once at a Sephora location in Beverly Hills, Newport, Santa Barbara, Cebtral LA, Times Square, union square- has ever clocked me for it! I always complained how it looked more dark under my eyes- but franky was my fairy god mother! He was like- "its too light, making you look grey chalky" he snatched me so right. Now my under eyes are freakin perfect - i now use Lancôme - I get fillers so I'm super picky and particular with how I look- thank you ! Thank you franky!!! I also love the jet lag and honey products you recommended! read more

Popped in here to pick out a shade for a new brow liner and the person who helped me was very friendly and helpful! I gave her an idea of what I was looking for and she directed me to her personal preference item and gave constructive feedback on what I was currently wearing on my brows. She also swatched the shade she picked on her arm and applied it on my brows so I could see how it looked before purchasing. It was a pleasant experience and I'd be happy to come back if I need help picking the right shade or other makeup advice from the experts. The only negative was that I had to wait several minutes after asking for help despite the numerous amount of people working there at the time, but they may not always be this busy. read more

I came in today and the ladies were lovely to me and my friend, very attentive. But of course there's always that one bad apple that has to ruin it. It's our first time in Sephora since the pandemic hit, we were told the new rules and regulations. My friend forgot you can't touch the testers. She grabbed one to read the label more closely and a male employee (had bleached blonde hair older man) snatched it from her and scolded her saying there's no testing (she didn't test anything she just forgot she couldn't touch it) and took it away. She was left there stunned and anxious ready to leave. Thankfully we had a lovely woman come and offer to spray the tester for her. We ended buying the cologne thanks to the woman's wonderful costumer service. I wish I had gotten her name but honestly all the ladies were awesome. Just the older man with the bleach blonde hair that was incredibly rude. read more

Thank you so much ray for your help! Super informative with my lipstick issue! Thanks for taking the time to throw some knowledge out there! You're super sweet read more

Love this store, hate when they decide to employ RUDE ladies to run the cash register. Luckily MOST of the people who work here are helpful and NICE however, having a run in with a female who hates her job at Sephora makes me want to do nothing more then squeeze a tube of ANYTHING in her face :) The selection of products is great, they usually have everything I need & when they don't you can expect a shipment within a week. Sometimes they even have a "Sale" section with lots of good shtuff at awesome prices! Betcha didn't know that did ya? As one big poppa used to say... "If ya don't know, know ya know". read more

YOOOO the male workers here are so aggressive! Let me shop in peace dude. i came in around 8:20pm and got asked multiple times if i need help. i kindly said no thank you, dude i couldn't even breathe and process what i want because of the eyes on me. honestly, even when i walked the two males with a condescending "have a good day" you guys ran me out. i couldn't even walk around without being harassed. read more

Super happy being a first time shopper. I am a 32-year-old rugby player,never been at this type of store but needed product, so a bit nervous to ask... super sweet staff put me up on game!! and helped me get the basics too my boogie primer.. Yassss queen. Could not be more content with all my purchases ... spent around 300 bucks but all well worth it that's gonna last for a very long time thank you guys for everything I even got cologne samples, five starts , two thumbs up to my first experience at Sephora. Can't wait to try all my product. Shot out to sweet guy in cosmetics for color matching me and helping me pick my first Laura mercier Concealer read more

Hair by India, makeup by Latoya. Dream team! I'm ready to conquer the world! Or at least LA! read more

SEPHORA - LaToya on makeup (shesedo) and India on hair (DryBar). Dream team. - Cosmetics & Beauty Supply Near Me - Santa Monica, California

I agree. Customer service here sucks ass. Go to the CC mall one for better service. I hate that they discontinued the Chanel line. wtf. read more

Sephora is beauty paradise! Think of any beauty product that you want... they likely have it and more! I was a bit shocked, as I popped in here yesterday looking for a specific mascara. My entire time there, no one asked if I needed any help. I looked around to find staff to ask... but it was exceptionally bare - where was everyone hiding? It's just after Christmas, too, and most stores are still catering to post-holiday shoppers... but not Sephora. Didn't see anyone floating around for the 15 minutes I was there. I'll come back again and hope for a better experience. read more

Seems like every time I come in here. I either get ignored or looked at with a side eye. Never get helped. All the sales girls are helping women who have gobs of make up on and reel of perfume, but for someone who hardly wears makeup and doesn't smell of perfume, get ignored. I was just in the store looking a liquid lipstick and told the girl who was all friendly with my daughter the shades I was going to get and got the attitude of why are you talking me. I'm cancelling my account. read more

The most unhelpful place I have been in. They will give you attention if you are wearing luxurious accessories and clothes. Let me advice, just go inside and see what # and brand you need and then let the magic of the internet do the rest!! If you buy directly from the company, you will receive traveling kits ... read more

I lost the review card I was given when in-store but needed to find a way to boast about my customer experience from my visit to Sephora in SM yesterday! Everyone was very happy to help but the woman who did my facial was exceptional! I explained how the texture of my face is going through a very dramatic [and hopefully temporary] change and she diligently went through the store finding the products that would not only maximize my facial, but could be longterm skincare solutions. She really took her time to provide me a quality facial and was extremely knowledgeable in the products as well as general skin care and remedies. I hate that I can't recall her name but she very pleasant, had grey hair and I remember her telling me she was of Japanese descent- Give that woman a raise! read more

I was introduced to Sephora by my daughter who is a make up Hollic. She stops by there religiously to buy new products and now she got me addicted. I walked in and was quickly greeted by the associates who handed me a bag so that I can put my products in as I shop around. I had several questions and wanted to get matched for foundation. I reached out to one of the associates who was around and she sent me to the studio where they tested my skin so they can find out which product works best for me. I do feel like royalty when I walk into the store. Their sephora line is also really good quality at very low prices. I enjoy the lip stain from there and I have several colors of it at the moment. My friends always ask me where I get my make up and my lipsticks. They have a 30 day return policy and they guarantee their products so even if it's open they will take it back. I will definitely be back. Are usually park in the metered parking on Wilshire so it's a very short walk from there. read more

one of the workers was so inconsiderate i told her i was running late for work and she still would not stop bothering me about a birthday facial and then she lied and said theres a faster way to check me out but really she was just scheduling the facial super inconsiderate , ill never be back. read more

During checkout, my phone number associated with my account was apparently had a different member with the same number. I told the cashier that I have more points than 28 points. The sale associate next to her overheard our conversation and walked over. She gave me a nasty attitude like.. no, that's what it says. Instead of being helpful, she was being a total B and gave me an attitude. Another associate came by and just gave a blank look like I don't know what the hell I'm talking about. Finally the cashier asked for my email and she then verify that I was right. Without apologizing, everyone just walked away. What kind of customer service and attitude am I receiving here? There are a ton of online store with better pricing and I don't have to deal with these attitude. If you don't fix this, you are going to see less and less customers buying from your store. read more