Great store for all if you're into self-care, whether it's makeup cologne, skin routine routines, the store has it all the employees are extremely knowledgeable and friendly and help you find products and also suggest products for you. Located upstairs at Tucson Mall, but they have stores throughout the city Price range varies from low into high end and everything in between definitely a store with shopping at read more

See all

have never had a bad experience until tdy i came in for my birthday gift!! an employee with dark long curly hair told me im not allowed to open packages, after i just pick up a product. but regardless it's genuinely rude when. come into sephora spend the amount of money i do there, and the cashier i get for my bday gift can't say happy birthday. actually really disappointed!!!! read more

Came for my birthday gift! The girl at the register was so nice and explained the gift options and fragrances for me. She also said happy birthday! read more

SEPHORA - July birthday gift - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

Jasmine, Brianna, and Seville were extremely pleasant to work with. Brianna were very patient as I was looking for the best foundation and concealer that were vegan and cruelty free. She helped me get the perfect shade! Seville checked on me a couple times to make sure I didn't need any assistance. Jasmine greeted me with a smile at the register and we made small talk as she was checking me out. She and Seville assisted me with Klarna pay because I had never used that method of payment in the store. They thoroughly explained the policy to me as I was navigating through the app. Thanks for a great experience at Sephora! read more

See all

Great products, high prices! I would love to see more specials or sales. Ulta isn't much better. But Sephora could step up their customer service a bit also at times. read more

3/29/19 - Randi was very nice. She explained the product "IT" eyebrow powder to me. Thought I'd try it, can't hurt. I've tried everything else since loosing my eyebrows :( I like the way she applied it and hopefully I can do it the same way. :) They are always so nice and helpful here. Exchanges are NEVER a problem either. read more

Seville and Jacob: The Tucson Sephora store has positive customer service reviews when compared to the Park Mall Sephora. Brianna, Jasmine, & Seville,(Sephora Tucson Mall) were named in a previous post for customer service. I walked in and requested to work with which ever of them were available. Seville was everything that the previous poster said. He helped me find the right color shade. I understood from him to be open to other foundation brands when looking for the right foundation. I was set on one brand and left with (the help of Jacob) another more complimentary foundation. Both Seville and Jacob helped me: how to apply liquid foundation, best tools to use to get that beat face. They are both knowledgeable about the nuances of makeup. I really appreciate their time and expertise. Sephora Tucson Mall, you've got a good team. read more

Nobody helps you, I was in the store for 20 minutes and didnt get acknowledged a single time.

A member of the sales staff was beyond rude to me today. My crime that warranted such rude remarks?? I saw a new dry shampoo by the cash wrap and sprayed a little inside the cap so I could check out the fragrance. Immediately an employee stood up (she had been restocking products) and very loudly and very rudely stated, "That's not a tester!" I said I was sorry and that there were no testers. I was startled she'd speak to me in that tone, let alone expect a good, long term customer to pay $20 for a TRAVEL size bottle of dry shampoo without knowing what the fragrance smelled like. My gosh she over reacted. She took the bottle out of my hand and said, "Well it's a tester now." You would have thought I had gone in there and spit on everything in the store! Who buys a shampoo of any sort without smelling it first??? There was no sign saying not to smell the product. Just then another employee came over - this one was far more polite. She said my face mask wasn't sufficient and that I needed to put on a different mask. That was irritating as my face and mouth were covered, but at least she was nice about it. The first nasty employee was so rude that I left the store without purchasing a thing. I'll order the products I need online. It's a shame for them because it was going to be a good size sale. Look for yourself, no sign saying not to smell the fragrance or basically touch it. Utterly ridiculous behavior by the first employee. read more

SEPHORA - Dry shampoo - Cosmetics & Beauty Supply Near Me - Tucson, Arizona

Went here with my bonus mom after a bad experience at a neighboring Ulta. She was looking for a replacement for a L'Oréal eyeshadow she had which was discontinued. We were greeted right away and asked if we needed help. My mom explained the situation and the sales rep said I believe Anastasia has a similar color. She took us over to the display and tested it and the color was very similar. My mom decided to go with it but the shadows are inserts and they are supposed to go into a small case Anastasia sells for like $32 but they give you for free if you buy four eyeshadows. My mom only wanted one color especially since she had never used the brand so that was the only negative which wasn't the employee's fault but did take away from my mom's experience since essentially she bought a refill which was sold to her in an envelope but not in a little case most eyeshadows come in. But the customer service was excellent and especially since we came here from an Ulta store which only took my mom back to L'Oréal for a match and didn't look at any other brand for a similar color. read more

BEFORE you go to this Sephora location complete the following tasks: [ ] Wear full face of make-up (Don't skip out on the bronzer!) [ ] Wear your nicest clothes (Bust out the biggest MK purse or Coach purse you have!) [ ] Try to look like the richest "rich bitch" you know and love! Failure to do so will result in being IGNORED I spent 20 minutes in this store and was very dissatisfied with their customer service. In that time span, I played hide and seek with the sales associates and lost. I kept getting passive aggressiveness and "I'm with someone right now..." Granted they were busy but I didn't even get a chance to tell them what it is I needed before they told me that they were preoccupied. read more

Ugh. This review isn't about the make-up or other products in the store, but purely about their service. Let me explain that I already feel uncomfortable about spending a lot of money on make-up, but I've been okay buying the products at Sephora because they are so great. But, every time I walk in the store, I am bombarded by every employee and I often feel pressured to buy items I don't actually want. Yesterday, I was making a rather large purchase, and the clerk checking me out rolled her eyes and stated that I had grabbed a tester item. Without saying a word, she stared at me, apparently implying that I needed to replace the item. She continued to ring me up without even looking at me or saying one word. I already feel uncomfortable paying a lot for make-up, but, if it's high quality I like to go for it. However, I definitely don't agree with spending a lot of money in a place that treats their customers so poorly. read more

I've never had a good experience here. I don't know if it's the high turnover so lack of training (I never see the same employees) or if the salespeople are just having a bad time all of the time, but they're never friendly or helpful. I'm spending a lot on makeup. Please work on customer service, Sephora! read more

This store takes the cake with the absolute worst customer service. No manners what so ever. As I was at the station sanitizing, trying a pencil eyeliner on my wrist to determine what color to buy, an associate reaches clear over me, not even bearing the words, "excuse me," and proceeds to continue reaching over me making me feel as if I was not worthy to be trying on a product! Get real! Stores in Beverly Hills, which have the reputation to be uppity have more welcoming and helpful staff. I'll be taking my business somewhere else. Thanks for helping me narrow my decision Sephora! read more

I like going here to look around and mostly to buy nail polish. The staff are always to friendly and eager to assist. The created this central display for their Sephora OPI nail polishes that makes it hard to see what the color of the polish looks like. I was told they are redesigning the display soon. read more

Sephora as a product company is pretty good. Do they carry the best of the best? Almost. The service at this particular location is ok. But that's what comes with chain stores like Sephora. People are trained to sell product. So if you want a true assessment for full skin care solutions I'd see a good aesthetician first. For make up consultations it's hit and miss. I research product before I shop. Because more often than not, staff are biased about Product. All in all, they've got a ton of options. read more

I came to this store, MAC bag in hand, looking for a more suitable makeup brush. I just came from MAC and purchased the 190 brush. While driving home I thought to myself why would I have bought the 190 when I really needed the 130?? So, we went to Sephora. The sales lady was so nice, unlike like the snooty girls at MAC. She answered my questions and found me the perfect brush! Drumroll.... The 56! We will be heading to Sephora over mac from now on... Unless its for BB cream or if my 187 brush breaks or... No seriously, they are full quality and half the price of MAC. Also, I found out that my cream eyeliner that I bought from them 6 months ago, dried up and can be returned...without a receipt! How awesome is that?! Not sure what you should buy or if this new product line is hit or miss?? Have no fear, it's a sample woman's paradise!!! Update one year later: I'm still loving my Sephora brush over the MAC and it still acts brand new. Best make up though is Chanel, but you knew that. read more

The customer service here is pretty hit or miss. Some people are less helpful than others, to put it nicely. But, there are two girls in particular who go out of their way to help every time I come here. I unfortunately cannot recall their names. If I see them again when I go back I will make sure to edit them in! This store pretty much always has what I need in stock, which is basically the only reason I choose this Sephora over the other one in town. read more

Stellar, Customer Service! (((Kudos))) Every time I have stepped foot into this store I have been offered help! I love that! There's a LOT of products and its nice to have someone actually "show" you. The girls are always non-judgmental, meaning whether I buy what they are showing me or not, they are okay with it and still offer their help. The only thing about this location is, It's in the mall. ugh! The parking isn't as easy if it were a street side store...so it can add a lot of time if- I just need to run in and out. However---Totally worth it to me, after horrible experiences at ULTA.----this is my GO~TO store! read more

I used to try and avoid Sephora as much as possible, mostly because it's in the mall which means you first have to find a parking spot and then deal with crowds of people everywhere. But then I discovered the Make Up For Ever line of makeup which I love so much. Recently I bought a bottle of my favorite foundation there and at first it was leaking a little, and then it exploded all over my makeup bag with no provocation. I took it back into Sephora and the women working were so nice about helping me exchange it for a new non defective bottle. I no longer had my receipt, and they probably could have just said I'd somehow broken the bottle, but instead they were really understanding ( a little horrified by the explosion) and friendly. I've had less than steller customer service there on weekends, but I think that it's because they get so packed it's hard to help everyone at once, not because they actually mean to be rude. So here is what I have learned, go on a weekday night. It's a pleasant and quick experience. read more

Impeccable service, great selection and a staff that is very trial and error friendly. I've been to other sephoras where the staff can be snooty and make snide comments if you stay too long without collecting things to buy. In this sephora they are equally as nice whether you have an intention to buy or not. They have loaded me up with samples and advice without having to spend a dime. And so when I make a purchase, I do it here. My last purchase was a preloaded powder brush gadget with a cap on the bottom.. I got home and opened up the box, and the cap was put on very loosely, so my carpet ended up with a pricey powder coating. The return was hassle free and the manager was vet accommodating to replace it. read more

For the first time, out of many times at this store, I actually received good customer service by Emmy! She was great! My faith in this store has been renewed! Thanks! read more

I LOVE SEPHORA!! I am one of the on line fanatics who cannot wait to see the newest products coming out. So when the Tucson location opened I was there for their grand opening. I love the the new Sephora store staff. I have had nothing but the best service, VIP treatment with great product knowledge. The store carries 90% of almost everything which can be found on line. I have been to other Sephora store locations even the largest in San Fransisco, our Tucson location does the brand proud. Stop by and say hi to any of the cast members who I know will be happy to share their excitement with you. read more

Easy to navigate and very helpful associates. I love that they have exclusive colors in some of my favorite Dior lip products. I also love that they seem to be fairly educated with new products when they launch. I went in to get the Marc Jacobs shameless foundation which had just launched and was readily given opinions and advice about whether or not it would work for me. 10/10 recommend read more

yeah ,really lousy customer service as another person on here said...high turnover, employee wise. All the women who work there seem to be wearing such heavy make-up(foundation,powder) too....and with all the mirrors in this place- what are they thinking? It makes them look like they cannot recommend a good product....because what woman wants that much make-up VISIBLE on their face...I would rather go to the drugstore and be left alone...I swear , everyone in Sephora has to ask you if you're finding everything okay...like they're making sure you're not stealing anything....that's how I met every socially inept person working there...I don't know their names, but it felt like Robert Palmer's video chicks were on patrol. I think everything is WAY overpriced , too...there are cheaper less hyped stuff elsewhere. You can read reviews on Sephora's website...before buying...so that's a plus. read more

I have been coming to this Sephora for a few years now and decided to finally write a review after my most recent encounter there. I walked into Sephora completely flustered by my beauty dilemma, and within 20 minutes, they had found the perfect products for me, within my price range. I got to try them on and walked out feeling great. In retrospect, I have had multiple successful visits at this location - the staff are friendly, knowledgeable and helpful and I have found multiple products through the years that I absolutely love. Great service great store! read more

First of all I love any Sephora. It's a land of wonder and magic with endless possibilities. The associates (makeup artists?) At this particular location are some of the nicest I've ever met. They don't give you that weird skeptical look when they ask if you need help as if its an inconvenience to them. And they let me keep returning the same item after getting mismatched multiple times. Which brings me to this. As nice as they are, I've never been correctly matched in here. They always without fail give me a pink beige color and I clearly have a warm undertone. Which I've told them and they still mismatch me. So I've just resorted to a pattern of trial and error. Buy it, go home and see if it matches , return it. Whatevs. read more

I went into Sephora not really knowing exactly what i needed. The store at the time was well kept and nicely lit so that it was easy to find the different areas of the store. Sephora is also very great about letting you try things before you buy them. They were extremely helpful as long as you made it clear what you were looking for so they could find something that will match your needs accordingly. I would recommend this store again, they were all friendly and helpful. I also did not feel like they were trying to waste my time by trying to sell me everything in the store. I will be back again the next time I need something related to beauty products. read more

I really appreciate customer service at places like Sephora that doesn't make you feel ugly or poor or unstylish even you visit with unwashed hair. (A friend. Totally not me. Promise. Probably.) Our recent visit was great. It prompted me to write a review! We signed up for a couple of the free service tutorials with the style experts there and while they are definitely repping for the products they use, they were patient in explaining what they were doing and why and allowing you to look and watch with each step. Helps to feel a little bit better about the fact that I am not in any way as put together cosmetically as any of the staff. One of the male staff members had on false lashes and the effect of his eye products together was simply stunning. You can tell they are trained well in what they do and know about what the dizzying array of products do and do best. Sephora's rewards program allows for picking samples which range from moisturizer to lipstick to skin treatments, and dropping one or a few extra goodies in with your selections is always fun. read more

Can't stop giving this Sephora bad reviews... On my days off I usually don't wear makeup, and today I got a facial. I decided to pop in and grab a few things (totalling $60), and I was at the register within 10 seconds. There was one cashier (expected, it's a Monday and at noon), but a customer in front of me who was clearly having a return issue and thus spending about 10mins with the cashier. I saw 4 other employees (they were not busy) look over at the register but did nothing to either help the cashier or help me check out. Lo and behold a customer who had been there 10 mins after me was immediately helped by a cashier out of nowhere. Annoyed, I continued to wait. When I finally got to the register the girl was curt and would NOT make EYE CONTACT with me! Is my face that hideous with no makeup??? Hate hate hate this Sephora with a passion. I'll just take the extra 20 min drive to the Sephora at Park Place Mall. read more

It was my first time going to this Sephora and it was unpleasant. I love the Sephora by my house in Portland so I was excited to see this one. The customer service was disappointing. There was maybe one or two people that were helpful but there were also very unaccommodating workers. The lady at the cashier was kind but I didn't catch her name. She appeared to be the manager and was very polite and attentive. My grandmother (a 40 year Tucsonion) wanted to check out this store and gifted me my 1 purchase. She will not be back and I will stick to online shopping! read more

Love it here but it's dangerous. I can't go very often because I can't seem to leave without spending at least 100 dollars each time. The products are awesome! And the staff are... ok. I've had both great and awkward experiences here. I'll be back! read more

The only large retail makeup store where a person can walk in and be completely ignored if they don't look like their pockets are big enough to spend any money! What kind of sales person stands around and doesn't even greet a guest but expects to get a good review when their customer service is lacking? I will only shop Ulta from now on. read more

Ari did my make up for a wedding and she did an absolutely perfect job! I wish I lived in Tucson and if I did I would hire her to do my makeup more often! I plan on calling the store to let them know how amazing my make up looked.... she is the best makeup artist out there!!! read more

I love love love ReTress and anytime I make it down to Tucson I make sure to stop by Sephora since this is like the only place in AZ that sells it. I had a baby about 7 months ago which means half my hair fell out and this is the only stuff that seems to give me results in hair growth. But every time I go in there, the employees are super nice and helpful and I just love coming here. It makes up for the hassle of having to drive to Tucson well worth it. read more

Went there on my lunch break, got great service from the skin care specialist and another associate helped me with foundation. He matched my skin tone perfectly by sight. In and out so quickly! read more

I found the manager lady (who I assume to be a manager because she stands around holding a clipboard) to be extremely rude. I asked about an urban decay lipstick I couldn't find, she snapped at me and told me it was limited edition and isn't for sale any longer, I than explained that urban decay re released the color in the vice line and she snapped at me, raised her voice and said "well you can order it from urban decay than". I will be going to the smaller sephora in jc penny's from now on. read more

I asked to be taught just a simple every day lip. She came back with a firetruck red lipstick, used a brush that I had no clue about and didn't tell me what she was doing. I looked in the Mirror to find that my lips had been over-lined half way up to my nose. I looked like a clown and I didn't learn a thing except I am NEVER going back. read more

I love sephora! First time coming in here I got a color match and a walk through of all the different types of makeup I was looking to buy. The employees were all willing to help me find what I need and very knowledgable. Made it a much easier experience than trying to navigate the endless brands of makeup all alone. read more

I just went into Sephora recently and had a really good experience and I love the atmosphere and the products. I haven't been shopping here as much as I use to in California but overall my experience has been good. I did have a bad experience about a year ago the was some strange guy working there and I wanted some feedback on foundation and he just goes "Oh the Sephora brand is go mmmk" and then walked off. But that was a while ago and I haven't seen him since. Erika was the associate who helped me last time I went in and she is really good and will try really hard to find you what you need. read more