Very odd hours Downside of living in Wichita. Just weird hours. Basically you need to take leave from your job to want to shop here during the week. If Sephora is ever curious about low sales at Wichita, it's due to hours. Also, lock the door? I walk in and they just give you attitude.. "we are closed" Okay didn't know because the suns out and most people just got off work. Wouldn't know. read more

Rachel was so kind everyone asking to help us definitely coming back! And at desk they asked us if we had fun shopping we so did will go again! read more

The employees that work here aren't very bright. I processed a return on the app and presented them with the return barcode. They couldn't figure out how to return the item and suggested I call the 1-800 number. What a joke. read more

Faster to go into the physical location than ordering online when you need something last minute. However, if you go in person you do not get the sample choice you would have gotten online. read more

Extremely friendly and efficient. Transferred the prescription from Dylan's over they took care of everything took care of my insurance they even deliver for free. I honestly don't know how you can ask for more. Dylan said that through their supplier the drug that I was trying to get was back ordered for two months they had it in stock. Notice all the bad reviews was years ago read more

I love Sephora. Their technicians and salespeople are trained so well. One time I bought a product that inflamed my face. I went back and they refunded it and told me about another product that would fix the inflammation quickly and be better for my face. I now use that product all the time. I am older and people ask me what I use. I send them here! read more

I was the only person in the store and they didn't even notice me, there was about 4 workers and no one welcomed me to asked me if I needed help, when I asked for help they took forever and didn't even show me to a product they just told me it was somewhere in the front my checkout. Even when I was paying the cashier didn't really pay attention at all. read more

Not the biggest Sephora I've been to, but they do have a decent selection of makeup and beauty products. They don't sell some of the stuff I have seen at other Sephoras. But hey I'm just glad Wichita finally has Sephoras at all. bradley fair is a perfect location for one, too. Service is pretty decent. I was asked by like 4 different ladies if i needed help finding anything. Items are priced a little on the high side, but makeup is expensive everywhere, so its not so bad. Sephora also gives out a lot of free samples of many products, so you don't have to buy them! Just ask for a sample. read more

This Sephora location is the holy grail of Wichita beauty stores. I had been waiting for a Sephora store for years and was not disappointed when this store opened! As a VIB Rouge member, I spend more time than I would care to admit in this store and am never anything less than thrilled when I leave, although I'm sure my pocketbook begs to differ. The employees are all extremely knowledgable, friendly, and helpful. This store is very rarely out of stock of any products and if they are it's likely that the entire company is sold out, not just this location. They even carried a super limited edition highlighter that was nearly impossible to find elsewhere! read more

Very friendly employees. I always feel very welcomed here. Safety is taken seriously and that is important during the pandemic. It's hard with so many customers testing out products but every employee can be seen trying their best to follow safety standards. read more

It's pretty cool that the ladies get paid to stand around and chat with each other instead of helping customers. I noticed they were busy before I even walked in so I expected a wait before I was helped; however when I walked in, either it wasn't as busy as I expected or I wasn't the only one being neglected - this observation comes from passing several employees not helping anyone (nor was I greeted when I walked in) and when I finally found the brand of makeup I was interested in trying, it took about 10 minutes before the group of three women asked if I was doing okay. This is not customer service, this is coping with a job. I've spent well over $500 at Sephora over the last 6 months, and while this may or may not strike you as a ton of money is irrelevant - for all they knew it could have been my first visit to a Sephora and they didn't do a very good job of selling the brand to me. read more

Shoutout to the absolute worst customer service my friends and I have ever received. First off the shelves were not stocked very well. Secondly because the shelves weren't stocked we opened a drawer to get the correct powder we needed. Then one of the Sephora ladies comes over and is EXTREMELY rude about us opening up the drawer. Next thing we know she is on the phone and a minute later the security guard shows up basically to make sure we weren't stealing anything. Then I call the manager to complain and all she can say is "I'm sorry this happened to you" ABSOLUTELY NEVER WILL RETURN TO THIS SEPHORA the one in the JCP has much friendlier staff who are always helpful read more

Love love love this Sephora! I moved to California for school and it has made me miss this Sephora so much! The store is HUGE compared to the others I have been to in Southern California not to mention it is always kept well stocked. The staff here is always willing to help and there is always someone available when you need assistance. The myriad of samples they give while you shop as well as at check out are definitely a big perk. This really is an amazing store in the perfect location! Everyone who loves makeup should do their shopping here. There is no need to go anywhere else! read more

The sweetest nicest girls, and they are happy to help anytime!

The customer service area needs immediate help. How can you just ignore someone that is asking mutliple people to help her find her shade in the YSL luminous foundation, the Kat von D foundation, and the bareminerals poweder. Please you are not above me sephora employees. Next time I will take my money elsewhere and not here. The location is gorgeous and the shopping place is beautiful in the spring and summer. read more

There isn't a better beauty store out there. So first, I love the brand store Sephora because of their huge selection of different beauty brands all in one place that you just can't find anywhere else. After going here for at least five years, I still love this store more than any others. They recognize me and are always super friendly towards me and my family. They're full of great beauty tips and always willing to help. I can never get enough of this store! Their point system is great too! I highly recommend going here for your middle to high end brand products (recently Sephora has been bringing in less expensive lower tier brands too to have a bigger variety). I love this FAR more than an ulta because it never carries drugstore brands and it's far more organized and clean and welcoming. You will never catch me at an Ulta (except for that one time where I decided I didn't like it and would never go back). This Sephora is clean, and just so well organized and never feels cluttered! The only downside to it is that it's not quiet as big as the ones in Kansas City, but they still have a lot to offer there! 10/10 will be a customer for life! read more

Wonderful place to shop for make-up. They are ready and willing to help you with whatever you needs are. Highly recommend Sephora!

Every time I go in here the employees are extemly helpful. They are knowledgeable about the prooducts they sell. They have a good selection too! read more