I just took the airport train home to Norristown a few days ago. Thankfully, it was on time but it…read moreis not equipped to handle one piece of luggage. I am extremely fit and, as I was trying to get my luggage down the steps in Norristown, the doors closed on me several times. Don't you have cameras or sensors to see that people are still walking off the train? The European trains are not only clean and spacious for luggage, but cameras and sensors all over. I took better airport trains in Seattle. Philly is like a third world train system.

Yesterday a recording mentioned delays due to operator unavailability. Today I waited a half hour…read morefor a train. Why is a KeyCard $4.95?

Can't complain everything came out great women seating next to me and said after this you well…read moreseat alone so I could relax lol ain't she was not lying, I did Philadelphia to Nebraska I was seating by myself

I highly don't recommend this business it seems easy to use but honestly the staff don't care about…read moreyou nor do they care if the vending machine don't even work and you act them you need water and for them to fix it and they tell you to call what's on the vending machine I haven't ate or had anything to drink for 18 plus hours and we have a delay so instead of getting there at 5:45pm now it's till 7;05 pm I will never tell anyone to take the bus again nor will I this isn't right

While staying in South Philadelphia West, SEPTA NRG Station not only was within an accessible…read moredistance from my hotel (Radisson Hotel Philadelphia), but the commute connected me to SEPTA Olney Station which is near the starting line for Independence Blue Cross Broad Street 10 Mile Run. If you are looking for an easy way to get downtown, yet with time to spare it is an accessible transit with several stops in between that will connect you to sights known to the city of Philadelphia. SEPTA NRG Station is a very well-maintained station that also serves as an exit stop to sporting venues, like Xfinity Live! (NBC Sports Arena), Citizens Bank Park, Lincoln Financial Field, and Wells Fargo Center which are all located in the heart of South Philadelphia. While in the area after completing Independence Blue Cross Broad Street 10 Mile Run, I could not help but sense that Philadelphia is a city that loves its sporting teams, as like Chicago, the city where I am from. Being that I have had nothing but pleasant commutes, I would gladly commute from SEPTA NRG Station again, as well as recommend it to anyone visiting the city of Philadelphia for anything aforementioned. ~ Be Kind. ALWAYS. ~ Thomas G

SEPTA needs to clean this location more often. Always sleeping like pee. Also there should be at…read moreleast two cops around for safety reasons, because it's a busy hub for students and healthcare workers.

Olney serves its role as a transportation hub for North Philly. The buses and the Broad Street Line…read moreare convenient and will generally get you where you need to go, until they are late without notice or completely filled. Beyond the transit, going here is generally not by choice. The terminal is frequently littered with empty airplane shooters, vape packages, and Dunkin bags. SEPTA personnel generally don't do much for you if there isn't an opportunity for them to make money, and they're few and far between at this station. Not only is the terminal located in a bad area, Broad & Olney has become notorious as a hotbed for crime independent of the transportation center. Crime is taking the place of business, as the intersection used to be lined with shops and restaurants that have since closed and run for the hills. All in all, if you need to take a bus, try to catch it at another stop before the transportation center. You'll be more likely to get a seat and you'll save yourself the aggravation of being here. If you're taking the BSL, though not much of an upgrade, you may be better off just going up to Fern Rock.

The building is easy to navigate and has signs and announcements of arriving trains and departures…read more Walked around and found everything you'll need from restrooms, Metropolitan lounge, ride share, rental cars, tickets, food court (currently under construction), customer service desk, buses, etc. We've enjoyed our stay in Philadelphia and the city of brotherly love.

What a beautiful historic train station! Arrive a little early to marvel at the columns and statues…read moreinside. Like many train stations, there are wooden benches for sitting, stores, and restrooms. If you are arriving to Philly through here, keep in mind the rideshare line can be long depending on rush hour.

Get off at this stop if you're visiting Market East, City Hall, or Old City. It's not my preferred…read morestop but it is often the most convenient when visiting from New Jersey. You can also link to the Broad Street Spur or the El here. If you're out late at night on a weekend, you can expect massive crowds. I can't begin to tell you how many times drunken people heading back across the bridge have casually walked into me without apology while I waited for the train. For this reason, I prefer the other stations -- in particular 15/16 and Locust -- much more. Otherwise, this spot is decent. I'm glad it exists, but I wish it could undergo a remodel. It needs one desperately.

One of the busier stations on the PATCO line due to its location on one of the major streets in…read moreCenter City. Great connections to other Philly transportation lines, but if you want to see Reading Terminal Market or do shopping, this is the stop. Heading into NJ, this is usually the stop where the most people get on. Luckily I'm usually on board before then, so I have a better chance of a seat than those boarding here.

BLUF: A true transportation hub for Amtrak, SEPTA and NJ Transit in a lovely historical, circa…read more1930s art deco building. I am always so happy to see historical buildings saved, especially when it comes to trains. The demolition of NYC's Penn Station for Madison Square Garden is a travesty that hurts my heart so I appreciate that this station, which was once a station for the Pennsylvania Railroad, is still in tact. However, the station is showing some wear and tear and would benefit from a facelift. With Philly hosting FIFA World Class Soccer, the MLB All Star games and other events for America's 250th, I thought maybe there would be some renovations to the station. Unfortunately, the food court is closed so the only options for food and drinks are Dunkin Donuts and a newspaper stand. There is an ongoing renovation but I can't tell exactly what has been done. i will say, it was nice to see the station from about a block away - the exterior is lovely. The trains all board under the station so it's convenient that you don't have to walk too far to get on your train like you would at a stub-end station. For those needing assistance, Amtrak offers a "Red Cap" service. Getting down the escalators and down the platform can be a bit of survival of the fittest so asking for help will get you escorted down the elevator to your train car without battling the masses. Red Cap will also take care of your bags. The waiting room is large as are the bathrooms. They also have some nice exhibits about the station and its artwork. I'm looking forward to returning to see how the renovations turned out. I am hoping that the food court will reopen and maybe even offer some local eateries.

The building is easy to navigate and has signs and announcements of arriving trains and departures…read more Walked around and found everything you'll need from restrooms, Metropolitan lounge, ride share, rental cars, tickets, food court (currently under construction), customer service desk, buses, etc. We've enjoyed our stay in Philadelphia and the city of brotherly love.

This station is usually pretty empty without a bunch of riders waiting on the platform. It does…read morehave a creepy, eerie vibe to it. I was able to enter through the race street entrance without any issues. This stop serves both local and express BSL trains and is close to the Pennsylvania convention center.

This is the closest subway station to where I live, and it is annoying in multiple aspects. I will…read morelist the ways that the Race-Vine BSL orange line is deficient: 1). There is no sales office at this station, i.e. you cannot buy tokens from either a person or a token machine. 2). There are no bike racks at this station. 3). The concourse tunnel which connects from the Municipal Services Building/City Hall to Race-Vine is permanently closed. 4). You cannot enter the subway station from Race St. -- only by Vine St. Why can't SEPTA at least put in a token machine? Why must I walk all the way to City Hall Station if I'm out of tokens?

It's fine, just another train station. It's ascetically pleasing - very pretty and well doneread more

Um you guys what's with the hate ? This place has a transit gift store. Do you know how amazing…read morethis was for my transit obsessed son?? I mean he knows all the freaking trains and stops in Boston. When he knew we were traveling to a new city he had an agenda : ride the subway trains and buy the subway trains. AT THIS PLACE YOU CAN DO BOTH. There is even a trolley on the bottom floor that you can climb in and pretend to drive. At Christmas it was nicely decorated too. I don't think he will ever forget. We bought a bus , a girard green trolley and a subway (which happens to be the market line) We are enablers. If you are a train enthusiast , they sell $$$ model trains. And mugs that say I love trains ! And lots of other things. Oh and they have Thomas trains and a train table. I can't believe this place exists. MBTA get with the program.

Pros: Prompt and helpful. Did a good job. Con: For me the…read moredriver had 'cigarette breath' while we drove and it turned my stomach a bit, but the I'm sensitive to it. My wife did not notice.

Great service and conversation with Chase. Text us when he was on his way and when he showed up…read moreright on time. Was a pleasure riding with Chase!!! Tom Martinez