This has to be the worst customer service I've ever received in a medical facility. If you want to…read morebe able to contact your doctor's office or get updates on the things that are supposed to be getting done for you this is absolutely not the place to go. They will not answer their phone ever or call you back if you leave a voicemail. When you call them and they do not answer (which is every time) they'll send you an automated text saying that you can text them at that number, if you do, they will also not respond to that either. Or if they do manage to send a text back it'll be a new person every time, they'll ask your name and date of birth and then stop responding so you can start that whole process another time again. I went in a month ago for an ankle appointment. I got an MRI referral and a prescription and they had not sent out either two weeks later. I finally went in in person to ask them to do it, they never sent the MRI referral even though he said he did when I was there and the prescription they sent out wasn't even anything close to what the doctor and I discussed in my appointment. I talked to another person another week later and they said they sent out the MRI referral at that time again, still have not. So all around terrible experience. It's been 4 weeks now and I've still not gotten either from them. The only way to get anything from this place is to physically walk in and ask them to do what you need done in person, even then it's questionable.

The place was very busy, I recommend them very highly. The customer service was great, they are…read morevery helpful, friendly and knowledgeable explaining everything to me, making sure I understood every procedure.

Dr. Le is an amazing surgeon. I would recommend him for shoulder surgery…read more He was great!!

I went to Orthopaedic Associates a few months ago because of an ongoing hamstring injury and was…read moreseen by Amanda Pacillas, NP. During that appointment, Amanda told me she would get orders placed for both physical therapy and an MRI. I waited, but I never heard anything about either the physical therapy or the MRI. Neither happened. At the time, I let it go because I was hoping my hamstring would eventually get better on its own. Unfortunately, it didn't. It actually got worse. I recently called the office and asked about getting the MRI that I had originally been told would be ordered. Amanda's assistant told me I would have to come back into the office because too much time had passed and that insurance would need documentation that my condition had gotten worse. That didn't make sense to me. My question was simple: Why should I have to come back for another appointment to get an MRI that was supposed to have been ordered after my original appointment? I explained that I'm still having the same hamstring problem and that it has actually gotten worse. I asked whether this could be handled over the phone rather than requiring me to come back into the office. At that point, Amanda got on the phone herself and told me that it could not be done over the phone. Her tone immediately came across to me as flippant and dismissive. Rather than explaining why another office visit was necessary or addressing the fact that the MRI and physical therapy were supposed to have been ordered previously, she simply asked me, "Do you want to set up the appointment now or not?" I told her I would need to call back to schedule it. Frankly, her tone and attitude during the conversation made me question whether I even wanted to see her again. She responded, "Okay," and hung up. I understand that there can be insurance requirements and circumstances where a provider may determine that another examination is necessary. But medical orders can be handled by phone or telehealth in appropriate situations, so I don't think it was unreasonable to ask why I needed another in-person appointment--especially when the MRI was supposed to have been ordered during my original visit. If there was a specific insurance or clinical reason that required me to come back, I would have appreciated having that explained to me. What bothers me most is the lack of follow-through. I came in for a hamstring injury, was told I would receive orders for physical therapy and an MRI, and neither happened. Months later, when the injury had gotten worse and I called trying to get the MRI taken care of, I felt that my concerns about what happened the first time were dismissed rather than addressed. Amanda was actually very nice during my original appointment, which makes the experience afterward even more disappointing. Between the lack of follow-through and the way I was treated on the phone, I no longer have confidence that my injury and concerns would receive the attention they deserve if I returned to see her. Based on my experience, I would not recommend Amanda Pacillas. I hope the physicians and management at Orthopaedic Associates take concerns like this seriously. Patients should be able to expect that when they are told something will be ordered, it will actually be followed through on--and if something goes wrong, they should be treated respectfully when they call to get it resolved.

Dr Ricardo Avena was very helpful. I finally got answers for the pain in my wrist from a fall at…read morework back in may 2021, thank you for the excellent experience!

Today I had an appointment showed up fifteen minutes early and I still waited over Hour after my…read moreappointment time. Patience showed up after me I heard them say their appointment time at check which happened to thirty minutes after mine and was seen before me. I ended up cancelling my appointment and walked out. Very disappointed with this office. They asked me if i wanted to reschedule But I declined. My time is just as important as the doctors.

Great staff with excellent service and extremely flexible scheduling!!! I've been to other physical…read moretherapy clinics, but none of them have the advanced equipment, the warm laser and REACT table... both of which feel amazing. They also offer massage therapy sessions. The location is great, right off 198 near Visalia medical clinic and they always have plenty of parking. 10/10

All staff was super nice and professional. Everything was very clean and inviting. I had Derrek,…read morewho was just fantastic. He seems very knowledgeable, listens for feedback etc. I feel lucky that I happened to get him and will be trying to get him each time now! All around great experience!

I went back for a epidural on my lower back right side. I did not want to keep taking topical…read moreremedies. Voong took me in one day and then saw me the next day, knowing my history. Excellent service. Thanks. Great Doctor, no skipping procedures. No additional pics.

Very unprofessional and rude. Would not recommend. Went to him to for pain management and he…read morelaughed at me.

Thank you all so much for your excellent care. It really was such a pleasure to spend time at…read morePhysical Therapy Unlimited. Your professionalism, concern and friendliness were much appreciated. If my Orthopedic Surgeon feels I should continue more physical therapy, I will definitely give you all another call. Thanks again!

Best place to go if you want excellent care and physical therapy…read more Appreciate all of you at PT Unlimited! Denise Little

Found this little spot on yelp. Very nice people, great…read moreattention, the Dr is super compassionate with her pacientes, his husband is mega profesional and attentive. I just don't know if they can actually help my little son with his stomach issues. I guess is a matter of faith, time and money. Worth the time to try it!

Very appreciative that doctor was able to treat me the same day as we were traveling through…read more Very knowledgeable and caring. Recommend!

I've been going to this office for over a year with a job injury . They've been nothing but,…read morewonderful to me .. no wait time I get in with in 10 mins and out within 15 mins! Medical assistants , staff and NP are super great and kind!

This was the WORST Experience I've ever had at a doctors office. I was LIED to by Doctor Nourlie on…read moreseveral occasions. The first lie was that he couldn't give me certain medications that would help my pain due to the fact that I'm type 2 diabetic. He just gave me Tylenol and ibuprofen, also biofreeze. The second lie was that my insurance company through my work hadn't reached out for the x-ray, CT, MRI or PT. It took a WEEK of going back and forth to his office for him to tell me I had to go to the ER to get a CT scan. The reason was, because when he told my wife and i "he was still waiting on the insurance company to get back to him to approve it", my wife and I had just gotten off the phone with the insurance claims person who had said those have been approved for "several days." That they were just waiting for him to get it done. When my wife confronted him about this, his jaw dropped and he said "why are they lying" and tried to blame it on the company. Which is funny, cause after my wife said that, he was able to "finally" get the x-ray done. He said that "his hands were tied and that he's done everything he could legally, i.e. giving me Tylenol and ibuprofen, putting me on several work restrictions but not fully taking me off" was all he could do, that if he did anymore it would be his job on the line. But if it was any other place like "family healthcare" he could give me everything i needed. But for the CT scan and MRI, he told me to go to the ER" to get it done, because if I waited on my insurance to take care of it, i would've been waiting for at least 4 to 6 weeks. So off to the ER we went, That was another 5 hour wait in the emergency waiting room to get a CT scan done. When asked by the ER nurse why I haven't taken anything for the pain, other than Tylenol and ibuprofen, she offered the same medication he told me he couldn't give to me". We explained what he had told me the first day i saw him and she looked confused. She said she's never heard of that before, She even asked the doctor if a type 2 diabetic couldn't take the medication in question and even he was confused on why this doctor would say such a thing, that hey could've helped me in the first place! They instantly gave me the pain meds and it helped a great deal relieve the non stop pain i had to go through that entire week. I am still facing the struggles and pain of my incident, but i could have been in less pain sooner, if i had not been lied to multiple times by this doctor. Even the ER Nurse said all the running around caused more inflammation in my lower back because the constant movement of going back and forth. Also, when i asked him to give me a few days to rest, he told me: "I'm not going to take you off work, your company is going to have to do that, cause I'm not going to. The ball is in their court." This was by far, THE WORST Experience I've EVER had at any doctors office. Would DEFINITELY NOT recommend this place for ANYTHING! After speaking with my insurance company I found a new doctor thankfully, i have to travel 45 min out to Fresno now, but it's worth it. I will not be seeing this doctor anymore, i give everyone reading this a warning in advance. That you will be lied to, they will not take proper care of you, you will get the run around. This doctor should have his license removed.