I recommend this amazing physical therapy facility to everyone I am grateful to have had Courtney…read moresmith for my physical therapist Courtney is professional and friendly Courtney has a passion to assist her patients the best way possible to improve their needs Courtney takes time to know her patients and treats them as individuals Courtney is always up to date with everything and takes time to inform her patients of things like programs that patients can use at home to better their lives I continue walking thanks to Courtney's treatment thank you Courtney smith for improving my overall quality of life

The therapists are fine, I had more than one, I generally worked with an assistant or by myself…read moreafter being shown the exercise. Aubrey (I believe that's her name) was the most attentive, super friendly, and outgoing. The front desk area was often busy and the level of customer service was hit and miss at best. I showed up for my appointment and I was told it had been cancelled, and when I asked by whom, the lady said they called and told me. Well clearly not because...here I am. The lady at the desk could only offer...I'm sorry, I'm just telling you what the computer says, and she said it twice. That wasn't the help I was looking for. I will say, she did try to offer solutions after the fact, but by then, I wasn't really interested. This is my second time here, and I recall it being a similar experience at the front desk. I've also been to the Kaweah Hand Therapy Specialist after surgery, and while the front desk staff there were much friendlier, I've just had better experiences at other PT's so I cancelled my remaining appointments and will ask to go somewhere else. P.S. while none of the grievances I heard being discussed by the employees were about patient care, I did overhear conversations that I'm guessing I wasn't meant to hear. Seems like it can be a hard place to work for, and patients don't need to hear that.

All staff was super nice and professional. Everything was very clean and inviting. I had Derrek,…read morewho was just fantastic. He seems very knowledgeable, listens for feedback etc. I feel lucky that I happened to get him and will be trying to get him each time now! All around great experience!

Starting with phone appointment to checking in, we were very happy with our first appointment at…read moreBacci & Glinn. Our Physical Therapist, Derrick Gruen PT was so professional and patient. A very knowledgeable Therapist, not only helped us to start getting movement back in broken ankle but taught us how to do the most we could safely at home. discussed what to expect and when. We were very impressed with the whole facility. but especially Derrick Gruen.

More time with physical therapist and less time with clipboard carrying trainees. Got passed around…read moreto various assistants with little opportunity to develop rapport with principals

Thank you so much for helping me and getting me better. I am so thankful. All the aides were nice…read moreto work with as well.

Sean Trujillo, and his staff at Core Physical Therapy are amazing. From the first appointment, I…read morefelt at ease. My concerns were addressed, and PT was started right away. I am finished with my PT, and can honestly say that going to to Core really helped. Not only did I do exercises, I also got stem, ultrasound, laser treatment, and massage all in one appointment, each time I went. Thank you so much for your help, professionalism, and positive attitude displayed by you and your staff. It was truly appreciated. Next time I need a PT, I know where to go. God Bless.

Made and appointment 2 weeks ago for my baby to be seen. The office had 2 weeks to contact my…read moreinsurance and make sure they had everything they needed. Patty in the front waited until day before to contact our insurance, to find out they need a pre authorization. I call the office the day of the appointment to find out the pre authorization has not came back yet. Complete waste of time and now we have to wait even longer for our toddler to be seen. Will not be using this office and do not recommend them.

Pro-PT helped me immensely with my leg and arm muscle weakness, and my lack of balance. Bre, Kim,…read moreand associates were highly professional, and experts at their profession.

Horrible experience. Fraudulent business. Dishonest staff. I was referred to Pro PT by my primary…read more I had no previous experience with PT nor have I ever had a treatment plan involving multiple provider visits within a week for several months. I was fearful about the cost but I was somewhat encouraged because the front desk staff reviewed my insurance and OOP costs and told me they are always transparent about their fees. I made sure to ask about OOP costs since I am on a budget. Again, they assured me all I owed is the copay, due at every appointment. After months of infective treatment I did indeed get a surprise bill for $700! I was told that they made a mistake when verifying my benefits. I told them I had the paper stating I didn't owe anything OOP. I was told they would not waive the fees or meet me in the middle even though the error was not mine. I would have NEVER agreed to the treatment plan if they were indeed upfront about my cost - I don't have an extra $700 in my budget.

this facility truly put patients care first, therapists are amazing, Courtney Smith is exceptional…read moreand provides extraordinary quality of care to patients, Courtney has a true passion to do her best for her patients, Courtney has compassion and patience, Courtney takes time to explain everything clearly and demonstrates how to do things like stretching at home to ensure the best results, Courtney takes time to learn the patients needs, I am extremely grateful to have Courtney Smith I could not walk, but now having Courtney Smith I able to walk with a cane with a hurry cane tip thank you Courtney Smith for giving me back my life!!!

Therapy department is great! Nurses are lazy. Always on their phone or eating. They all look mad…read moreand are always on the computer too busy to interact with us patients.

These guys are awesome! Very informative! Very professional! Very helpful! Very friendly! I'm glad…read moreI was sent here for my therapy!

From the owner: ...Where skilled one-on-one care is the difference. High quality care for orthopaedic injuries,…read moremusculoskeletal pain, sports injuries, spine rehab, headaches, neck pain, joint replacements. You will be treated by the licensed Physical Therapist or Physical Therapist Assistant every visit. Centrally located. Most insurances accepted. Benefits and authorizations quoted prior to course of treatment, same day or next day appointments, short wait times, early and late appointment availability. We look forward to working with you to achieve your rehabilitation goals!

My mom had to stay here for 3 months recovering from a broken leg, she is 91 and has the beginnings…read moreof dementia. The staff was very kind, patient and helpful, I can't express how grateful I am for the way she was treated. Everyone was compassionate and caring, thank you Westgate staff, you guys are amazing!

Aunt was there for a few years until the end of her life…read more The staff has always been helpful and kind to my mil & husband & i when visiting except for once. They even let us bring in our pups to see her because my aunt loved our dog, as long as they were vaccinated which they were because we belonged to a dog park that requires them. The other residents really enjoyed our dogs as well. The one time that they were kinda rude was the day my aunt passed away. She already crossed to the other side, but we were all in there to say our goodbyes. It was extremely hot in the room so I had to step out a few times. One of the times I stepped out, it was a young man I had never met before demand rudely why I was out in the hallway several times. He was working at the desk right across the room so I figured he would have known that the patient across from his desk had passed. I explained to him that our family member had passed, but it was extremely hot in the room which he did finally turn his attitude around for. I've had nothing, but pleasant experiences here while visiting except for with this person.

Larry Nava specializes in providing quality care, targeting each patient's specific needs and…read moreabilities. I became his patient while recuperating from a meniscus surgery. On my first visit, Larry identified other parts of my body that had been damaged by my initial injury. While my knee was the obvious injury, my fall had affected my hips which was effecting my gait, core and back. I realized I was favoring my injured knee but what I didn't realize was that in doing so, I was misaligning my body. Larry provided specific exercises for me to practice at home awhile provided other therapeutic care during my appointment. As I progressed, more targeted exercises were given to help me focus on strengthening my muscles, core, back and gait. I felt better after only one week! The key to success if you ever need therapy is to firstly, request Larry as a therapist. Then follow all of Larry's advice and recommendations. Do the work at home! Don't give up! You will improve. Larry knows his stuff. Trust him. Larry's office staff is amazing. They work as a tightly knit team.

I have gone to Larry for many years. I think he is the best. And his whole office staff are…read morewonderful.