I must say that I couldn't agree more. They are the worst HOA I have ever worked with and they have nothing better to do than drive around and take photos. Terrible customer service, terrible staff, terrible to live with. read more

I sold my home because of this company, (Jessica was horrible). They have no clue, suck up to the board, worst company ever

If there is a way to give 0 or negative star I would post that. They are probably one of the worst HOA management company out there. Few thoughts below....... 1. They hardly respond to emails. You send an email and you have to followup after a week and demand a response and finally they provide a response. 2. Typical answer to most questions is a NO by default or they just provide no answer. They don't really care. 3. One community manager is responsible for so many communities. So they hardly have time to take care of any community. So every community suffers. All they care about is to get as many communities to manage with no care for any service. Sounds familiar? 4. They have a HOA site for owners and that is the horrible site with no real features. They use antiquated technology & don't believe in going green. For them everything revolves around doing things in ways to provide them additional fees. For example, one can easily send newsletter by emails or meeting reminders by emails. But they insist on printing and mailing it, putting sign boards everywhere as those generate additional income for them by providing contracts for such services to their preferred vendors. 5. Compare the cost of the member HOA fees communities they maintain pay versus others with similar characteristics. You will see that the HOA they maintain is typically 20 to 30% higher in costs per month to the home owner. Do your research & you will be surprised. 6. Their financial transparency is poor as they hire people based on their relationship and not based on who is doing the best job for the best price but based on what gives them the most money. Make sure every vendor they use you guys follow a bidding system so you pick the right vendors. 7. Their marketing web site is full of lies. I will point of three of the top 3 lies. Lie #1. "Responsiveness and reliability are an integral part of our quality programming." REALITY: They hardly respond to anything without a 2nd followup. Lie #2: "Our Sequoia managers keep a tight rein on expenses, while maintaining the appearance, quality and value of homeowners' properties." ." REALITY: Another lie. They find ways to do many small projects with their preferred vendors (and could possibly benefit from the work assigned to these vendors). I have also heard things like they charge for fixing 3 lights but who knows if 3 lights was fixed as opposed to 1. No financial transparency. Recommend members doing an audit. Lie #3: "Sequoia managers walk your property, know your property and try to anticipate problems before you even realize that a problem may be in the making." ." REALITY: This is another big lie. They never walk in the community. Forgot about anticipating the problems, even the problems reported does not get addressed on time 8. They rely on the old ways of communication like sending printed letters, faxes, yard sign boards, those big community board structures with glass doors everywhere etc. Complete waste of money. They do this because they get to charge additional fees for each item. For example those sign boards / message boards there is a cost involved to installing them / maintaining them etc. and is a work that can be given to their preferred vendors. They are against any Go Green initiatives. Most newage HOA communities are relying on digital medium (email / digital newsletters / email group etc) to save costs. You can send out emails to members with information / reminders instead of those yard signs. Unfortunately going green / digital ways mean a significant part of their management fees / revenue is lost so they resist that. 9. They don't share any information about HOA meeting / activities unless you followup many times. They rely on people not coming to the HOA meeting. So they try hard not to share the HOA meeting agenda and not share any notes. So noone really knows what happens. They rely on people being busy and not being able to do any checks and balances. That's one of their tactics. 10. Their management fees are also very expensive compared to the newer HOA management companies out there which offer far better and newer systems to manage communities and offer better customer service. Do your research. 11. They have mastered the art of doing nothing and getting paid thousands of dollars. Their goal is to milk as much money as possible from the communities in every possible way and providing the least amount of service. I won't be surprised if they close down in the next few years as more and more communities realize how they are taken for a ride and replace them with someone with far superior service. So if you are looking for a HOA management company, STAY FAR AWAY from this company. If you have them as a HOA management company, I feel sorry for you. Look to REPLACE THEM at the earliest. Do a audit and you will be surprised what you find. You will save lot of money and get far superior service with a new HOA agency. Good luck. read more

They are the worst. They drive around and cherry pick violations at one house, while houses next door go unpenalized. We got a notice about bird poop on our mailbox, a dead spot in our yard (drought....duh) while the house next to us had a playset and a concrete 1/2 court basketball pad built in "common area" behind it. The house on the other side has a fence that's falling apart. It's not like these things aren't hard to see. I wonder if they like getting a lot of little violations as opposed to a few bigger ones. No consistency and the lady in charge of our development is immediately confrontational and acts like she's above you. It's almost as if they relish in being hardasses. If they take over your development, get involved and GET THEM OUT. read more

I agree with most other posters _ Sequoia is horrible. I pay almost $400 per month for at best marginal customer service, and the value of my property has not increased at all in more than two year - possibly in part due to the fact that Sequoia can barely even keep the lawn mowed, and they literally take forever fixing anything. Buying this condo 'managed' by Sequoia has been one of the worst mistakes of my life. read more

Feel kind of lonely here leaving a positive review for Sequoia, but having had a totally unsatisfactory experience with our previous community managers, Service First Management Corp., has made me appreciate what good management really is. Our community had fallen into disrepair and neglect after many years under Service First, and unlike many other communities, we decided to do something about it after too long having had our complaints ignored. Brought in Sequoia after a competitive bidding process, and even though they were not the lowest bidder, they were much more reasonable than Service First, and their presentation convinced the Board that they were just what we needed to turn things around. After 2 years with Lisa as our community manager I'm convinced that we made the right choice. She has worked within our limited budget to improve things each year. She is responsive to suggestions and problems and has worked with the Board to address issues of concern. To any communities who are dissatisfied with their current management company I would say, don't just sit there and complain. Take the initiative to do something about it. Invite Sequoia in to make a proposal. Nobody or company is perfect, but if you're really that unhappy with your current management company, what do you have to lose? By the way, other than owning property in a community now managed by Sequoia I have no connection to the company. read more

Sequoia Management will turn you over to a set of attorney's in Fairfax if you fall behind even a little on your dues. When I asked Sequoia to deal with a safety issue - they explained that they were unable to provide any assistance - that the Board would have to approve any COA and this could take months. And you can forget any help with snow removal on sidewalks - there is none. Most of the homeowners rent so there is zero motivation from the tenants to do anything to help. Very sad really considering that this is my home and my community. read more

I can't begin to tell you how much I HATE this company! We had our previous management company removed due to ineffective management and they make the last ones look wonderful. As the previous reviewer states, they treat their associations like condos. I live in a TH in a TH/SF community. They have given citations for the most nit picky things like trash cans behind the fences. They have even told us that we don't own our property and that they can do whatever they want. It doesn't matter what the law says. The latest outrage is parking. It sounds like they tried to do the same thing they did here. They removed ALL visitor parking and gave it to the single family homes which means that if any visitors come, they have to park on the main road. They have also said, that we have to get their permission to park a moving truck in front of our home, and they can even have our cars towed out of our marked spaces if they so please. We have tried to remove them, but they said we can't and even their lawyers said we can't and that they can do whatever they want. They have continually raised our HOA dues and for what? New carpet and new furniture? We can't even use the tennis courts because they require us to pay for keys. We didn't even receive pool passes this year because even though it was a matter of a new sticker, we were told we would have to come to their offices during business hours. read more

Rude!!! Little unprofessional set of management staffs. Even the assistants are always grumpy on the phone. Poor you guys. Don't like your jobs huh? I would fire them all in a heartbeat for the poor service with no management abilities. They do not like working as HOA for the Northern Virginia area. Why work for the business anyways? QUIT AND FIND A NEW JOB. It's that simple. The water fountain is always dirty and never cleaned and yet, they expect door to door houses to be well-put. Look at the trash floating around the water fountain that's blown by the wind. It's disgusting. It's HOA who should clean these areas. Collecting $100 per houses for nothing when they can't even clean up the neighborhood. Easy money this set of people make for a living. I would give negative stars if that was an option. read more

We have used Sequoia management to manage our community for years and have found them to be professional, responsive and accommodating to our community needs. read more

I agree 100% with all the reviews. First we had Jessica. Who had no reasoning ability. Just sent out fines and notices like a storm trooper. Now we have Danny. No clue. Likes hanging out with the biggest violator in the community. Either he is so niave that he can't see through the vailed proposals​ this guy presents to the board. So as to exceed our bylaws after getting the approval of the board with Danny's expert guidance. So Danny is either very incompetent or very clever on his behalf. Useless over priced company. Phone calls go unanswered, play favorites. If I only could address the board that selected them and explain their udder incompentaince. read more

Not sure they should get any stars. The absolute worst property management company. I live in Wellington in Manassas. The staff is rude and unprofessional. They simply collect dues and treat residents like crap. read more

They are very unprofessional. I liked the old HOA company. This one improves outrageous fees and they are bad at managing the community. They lack the necessary skills to manage anything. They don't stick to their own rules and regulations, yet they impose them on people. read more

As homeowners, our dues pay the salaries of the mgt company. They are hired contractors. As a hired contractor, we have the right to be treated with respect. We are in fact THEIR employer. NEVER have I ever been able to reach the assigned community manager directly. She is ALWAYS unavailable. Must ALWAYS leave a phone message. Message has NEVER been returned on the same day. At least 75% of the time, at least two messages must be left before receiving a call back. FORGET about by-passing a community manager and going to the owner. The switchboard will NOT let this happen. Yes, being a community mgr is probably a thankless job. Community mgrs -- YOU choose your career path. If one is not rude, is professional with all contacts with mgt company personnel -- the mgt company MUST treat their employer just as professionally. Please, HOA Board of Directors, seek out and solicit feedback from the HOA mgt company's former clients. Simple items you can check -- hours of service (are they open five days week -- Sequoia is closed as early as noon on Friday's), etc. Take the secret shopper approach before you sign an agreement with them. Call and leave messages for community managers. How long before you receive a call back? The lowest contract is NOT necessarily the BEST for a community. read more

We bought a rental house and rented to an Asian Family in the neighborhood managed by this company. Our Asian tenants suffered many false accusation, discriminating as well as erratic and harassing actions imposed on them every other month from this company. On their first inspection after we bought the house, the only thing that they informed us was to power washed the north side of the house. Nothing was added, installed or changed to the exterior of the property since we bought the house . After learning that the house was rented by an Asian family with three small children , they chose to impose new violations on the exterior of the house every other month on our tenants even though nothing was installed and no change was made to the exterior of the house. They would send notices harassing our tenants for having a boat in their driveway for only one day, and ignored the other boats and RVs parked in the neighborhood for months by others on the same street. Our tenants received notices every other month in the summer harassing them for not cutting the grass even though the lawn was kept nice and always clean by our paid gardener. Our tenants were great tenants, they were a quiet family with three small well behave children. They were trying their best to comply with the rules, didn't understand why received such "special attention" from Sequoia Management., when they contacted the company about the notices, they were dismissed and was threatened with a fine. When we received complaints from Sequoia management against the tenants for not keeping the front yard clean, to be fair, we inspected the property without alerting the tenants, the yard at the rental home was completely clean and in good shape. We even noticed that at least 3 houses on the same street were absolutely messy for months and no one has done anything about it. When we called to ask them about the complaint notices against our tenants, they were racist, rude and very unprofessional. We didn't get any direct answers from them but only threats that fine would be impose if we didn't comply. These are just few of many bad, unfair treatments we had to endured from this company. We were trying our best to protect our tenants and their 3 small children from being constantly harassed by this company, but sadly, feeling unsafe and abused by Sequoia Management staff, they told us this company has made it clear that they didn't want them there. Our tenants left. We were advised by many friends not to purchase any property in any neighborhood that has a contract with this company. We lost our tenants and now they are harassing the new renters. Previous tenants informed us that they had obtained an attorney to investigate this company for Hate Crimes. We are happy that they finally decided to stand up for their right and will do our best to help the investigation in anyway we can. No one should endure bad treatment because of their race. read more

I agree with the other reviews, this company deserves ZERO stars. Horrible property managers horrible HOA. Kristy Faulk is the property manager that can't even pretend she gives a crap about people that live in these communities that she is the property manager for. I called regarding an issue, and I had to call 5 times and leave emails before I finally got a call back, and then when I explain the issue I was having, this woman starts in with attitude telling me its not her problem. All they care about is getting their money... its like extortion money or something. Cause I pay every month but aside from my trash getting picked up twice a week I have no idea what purpose Sequioa Management serves. This management company is nothing how they portray themselves on their company website. read more

My Condo/Townhouse in Centreville, VA switched over to Sequoia Management Company a few years ago. Today, I got a collection notice in the mail saying that I hadn't paid my Association fees in six months, was getting hit with six months of late fees ($35/month), and was getting slapped with an additional $95 of fees from a collection agency. We had previously had Sequoia charge our credit card every month automatically, so we wouldn't have this problem. We haven't changed any details on our credit card, it doesn't expire for two more years, and have not had any change in contact information. We have not received a single letter, e-mail, or telephone call from Sequoia Management Company before they sent us over to the collection agency and probably ruined our good credit. I found this review on Google while looking for the Sequoia Management Company e-mail address (since they only let you send e-mail to your individual manager through their website). I hope other homeowner associations find these twelve 1-star reviews and take their business elsewhere. read more

I called sequoia management and had some questions regarding lawn mowing and patio repair. This lady called Vanesa was very rude to me. When I asked about having an email address given to me and I could not trace exactly what she said. She told me "I just gave u the email address" refusing to repeat the email again. These people are very rude. read more

What a bureaucratic, small minded, organization. Petty, rude and unprofessional. Avoid buying into a Sequoia managed development at all costs! Or, prepare to spend hours of time wrestling with them over petty items. One realtor actually told me that they are on an incentive system in which they get increased revenue by finding minor issues, peppering the resident with letters and collecting fines. I sincerely regret that our Association turned the reins over to them - every resident I have spoken to is dissatisfied with them. read more

They do not deserve this 1 star. Awful, awful management. They are only looking to make money off the residents. Most managers are rude and know next to nothing about the properties they manage. Their parking policies border on illegal. Looks like the managers and towing companies are in collusion with each other. They make sure to screw over the tenants. These people are not on your side if you are a resident of any association. read more

They are HORRIBLE! I just moved into my new construction a few months ago. I got one bill from them, which was an attorney statement saying I owe them $400!!!! WHAT??? I wasn't even there for one month and here I am getting a statement from an attorney. They are HORRIBLE!! read more

I have lived in my town home for a year now and I haven't seen a worse management like this. I have tried on several occasions calling the property manager at Rippon Landing. She doesn't answer the phone and doesn't return phone calls after leaving countless messages on her answering machine. read more

I am so tired of having to call them, only to get the 'I understand' response. Ok, so you understand, why after at least 4 phone calls is nothing being done. Like the above review, we pay so much, for so little. Landscaping company changed and all they do is mow, no new flowers at the entrance, no edging or mulching - neighborhood looke terrible. The homeowners are never informed when the board meeting are. They are supposed to be posted on the community board as you drive in. IF they are posted at all it's the day before making it hard to rearrange a schedule. They do NOTHING about 'dog poop hill' in our neighborhood even after numerous complaints. And the parking. Oh the parking is horrible. In a townhouse community we get one parking spot. ONE. There is plenty of visitor parking and I've been asking for months to get 2 assigned spots per home. Another homeowner has been calling as well. We've had so many renters come in that have 3, 4 even 5 cars that take up all the visitor spots. Aren't visitor spots for that? VISITORS. Not residents. Have more than 2 cars? park in the overflow visitor in the front of the community or on the street, not in front of someone's house. It's been known among the owners on that street for a while that your numbered spot and visitor right next to it were for your use. the owners know this, but the new renters don't care. They also don't seem to care it a residential community with many children. A place where 15mph is the MAX. Yet, daily I see people (yes mostly the renters) flying in at 40 and 50 mph. It's gotten so bad people are yelling and screaming and calling the cops on each other. An after months of phone calls, Sequoia has done nothing. But apparently they 'understand' read more

I asked for an approval for a different shingle look replacement. A lady emailed me for some supplemental information and I emailed her back. No response until now. Poor management. Always late to react. read more

Sad excuse for a management company. Adjectives that come to mind: frustrating, unprofessional, worthless, pitiful, aggravating, unintelligent, childish, untrustworthy, and despicable. If you are deciding on where to live or are an HOA board soliciting services, stay away from this company. As mentioned in previous posts, they deserve 0 stars. With the several other HOA companies that manage properties with respect and courteousness to the homeowners who provide them with an opportunity, you would think this company would have its act together. How unfortunate but take it as company failure from top down. Don't worry though Sequoia, another HOA management company will gladly fill in and on even their worst day, outperform you by miles. read more

After living in Northern Virginia for over 35 years, and dealing with quite a few management companies, I think they do a great job! We have been in our current home for the past 8 years working with Sequoia. Initially as a homeowner, and then subsequent Board member, I have always found them to be very responsive and quick to tend to items as they arise. Shannon, Jen and Jaimie have all been great partners in the quest to keep the community running smoothly. Are they perfect? No...but neither am I :-). Many times they go above and beyond the scope of their duties to help us out with particularly challenging issues. Property management is a thankless job, much like being a board member, and I for one am not suited for that role. Too old and cranky at this point to have to put up with what some residents dish out. They also are quick to put the board members in their place when needed (gently of course). And yes, even we receive violation letters. It's unfortunate that all communities have not had my same experience but I do feel we are in great hands. Running communities is a herculean effort between the homeowners, board members and Management Company. When they all work together the entire neighborhood benefits as a whole. read more

I agree will all of you. This is money collector company. They do nothing and all the time bother the home owners. lets get together and change the service to another company. The members lie and do what ever they want to do. They think they have all the power. They are the worst I have ever seen. read more

Sequoia management is a terrible property management company. All they do is harass people over the dumbest things with threatening letters to fine you at $10/day and $50 fines. Even after we address the issue they send you a letter saying they will have a hearing to fine the homeowner $50 and tells you you don't need to be there well let you know what happens in 7 days and to make things worst they hold the hearing at a time you're still at work! Why should I loose money from work for something that was taken care of. They should reimburse me for time off from work to deal with their lies, extortion and bullying. They are so horrible I'm surprised they are in operation. We pay a lot in hoa fees and they never come out to clear the snow in the parking lots, we the homeowners do that because we have no choice even though we pay to have Sequoia management take care of it. I have no idea what service they provide seems they just collect money, harass and extort money from the homeowners. They should be investigated and audited. To me they are nothing more than bullies and thieves and totally useless, unresponsive, and uncaring! read more

This management company is despicable after being snowed into our neighborhood on edge rock Drive in Chantilly Virginia since Friday January 22,2016, however Melville the adjacent main road has been plowed. After many emails directly to the management company we were informed our neighborhood would have one lane of access by midnight tonight January 25, 2016, now we are receiving information that plow truck will not reach us until Friday. I am a student currently attending university in Winchester Va where competent human beings have plowed the school and class will begin again tomorrow, I am now left to think of excuses as to why the management company in my mothers neighborhood which I came down out of the mountains in the Shenandoah Valley to avoid loosing electricity and position myself in what I thought would be the best area to stay and ultimately get back to school on time. I must urge anyone reading this post to NOT, I REPEAT DO NOT BUY PROPERTY IN ANY AREA WHOS HOMEOWNERSHIP IS MANAGED BY "SEQUOIA MANAGEMENT". I must insist if you have the option to buy a home in another are even if it may cost a little more or require some more financing you wont regret the loss as much as you will dealing with this company do not invest your money in them and do whatever you can to avoid them. As for those of us who remained we will be dealing with the current safety and fire hazard that is 3 feet of snow still blocking our street. read more