My wife and I wish we found Serena earlier! If you are looking for a home in the Bay Area, she is the absolute best. Things we loved: - Super organized: The pre-meeting questionnaire (that she actually reads) and introductory Zoom meeting already had us wowed. Serena quickly learned what we prioritized and also pointed out things we should prioritize based on our preferences. Her emails are always clear and concise, the housing tours always carefully curated, and her thought process always logical. - Housing tours: Serena organizes housing tours that are extremely high yield while also being efficient. With each home you see with her, she helps you learn more about what you actually want/should want. Even though my wife and I searched Redfin/Zillow listings on the apps ourselves, we trusted Serena's judgment for the housing tours and found them incredibly valuable. - Disclosures review: Once we found a home we loved, Serena went through THE ENTIRE disclosures packet with us to thoroughly explain her approach to reading a disclosure packet (i.e. what matters and what doesn't matter). It was one of the most educational activities we've done and made us feel so much more confident in the buying process. - Genuinely caring: There were so many examples of Serena (and her awesome husband Scotty, who is an incredible contractor!) going above and beyond to support my wife and I during the buying process. From fresh-baked cookies to introducing us to our future neighbors at her amazing annual Halloween party, she really made us feel like part of her family. In summary, Serena is the real deal! read more

Serena Conti - Compass Real Estate - Real Estate Agents Near Me - Burlingame, California

Serena is an absolute gem in the field of real estate. Her expertise, contacts, project management, knowledge of the market, financial and communication skills are the best we have ever had. We could not have asked for a more seamless selling experience from start to finish. Serena fixed up the exterior and interior of our home and staged it to maximize interest and price. She did this in a very collaborative and cost effective manner. Serena has all the connections to remodel and beautify a home at a very affordable price managing the entire process herself. She shared all costs along the way through spreadsheets and phone calls so that there were no surprises. Our home sold at a record price in four days on the market. We could not be happier with the outcome. Serena made a stressful experience of selling our high value asset into a very smooth and successful project with great communication every step of the way. Serena is truly one of a kind and we highly recommend working with her. read more

We were incredibly lucky to have Serena as our realtor for our first home buying experience. She sets the standard extremely high for a number of reasons: 1. She is the epitome of professionalism. She is super responsive over all mediums of communication, no matter how big or small the question. She never made us feel like we were bothering her with silly questions. She is always prompt on appointments, whether in person or phone/video. 2. She has both depth and breadth of knowledge. I really appreciated that when we looked at houses, she would point out details that I wouldn't notice that could affect resale value. She would leave it to us to determine whether that was a dealbreaker for us or not, but she always made sure to highlight these important points that we wouldn't have noticed as first time buyers. She also provided super helpful advice on how homes could be improved/renovated/expanded, which was incredibly helpful as we explored many different types and sizes of homes. 3. She provides thorough, end-to-end support through all stages of the transaction. When reviewing disclosure packets, she proactively came up with questions for the seller. When we made our first offer on a home, Serena provided strategic guidance on how to time the offer that was super helpful. After our offer was accepted, she came straight off of a plane to meet us for our final walkthrough and noticed something that needed to be fixed by the owners, and helped us negotiate that point. After the transaction closed, she connected us with all of the contractors we needed in order to get the house to be move-in ready, which helped us expedite the move-in process. read more

Buying a home is hard; buying a home in the Bay Area is extremely hard. Having a partner like Serena is critical to having any kind of success around here. Serena just helped us purchase a home in San Mateo. What could have been a very intimidating, precarious process was neither, thanks to Serena's expertise, patience, and leadership. She really was extraordinary. I cannot recommend anyone more than Serena for home buying and selling around here. Her knowledge of this market, her habit of always being incredibly prepared for any variety of situations, and her calm, thoughtful counsel are INVALUABLE attributes. And, she's pretty much the warmest, nicest person you'll have ever met. Easy 5 stars. read more

I can honestly say there is no way we would've been able to buy a home in the peninsula without Serena's professionalism, network, and determination. We began looking for a home during the intense real estate boom of early 2022 and closed in April. We were impressed with Serena from our very first meeting. Serena really understands the local market and is very honest and transparent when presenting homes that fit within our budget. We were looking for a home when closing prices were going for 30-40% over asking and she was very strategic when it came to leveraging pre-emptive offers. Serena spent an equal amount of time understanding our needs as buyers with a young family. She let us know about every house before it came onto the market and got us into them ahead of the open house date when possible. When we'd go see open houses on random weekends, she would make an effort to be there in person as well to walk through houses with us. The net-net is you can't go wrong with Serena if you are looking in the peninsula and I would highly recommend her to anyone else looking for a top agent. read more

We were looking for an agent to help us buy our first home when my coworker connected me with Serena. She quickly stood out among all the agents we were considering. Besides being responsive and flexible, she is an effective communicator. We felt that she set realistic expectations for us and prepared us very well for the next steps, logistically and mentally. As first time home buyers in the Bay Area at a competitive time for buyers, we did not feel overwhelmed or too stressed, and that really speaks to Serena's client service capability. With Serena's help, we won on our first ever offer on a home at a reasonable price. We don't know how she did it, but she must have worked very well with the listing agent and presented a compelling case that our offer was reliable. It took us only 1.5 months from meeting Serena to going into contract. I highly recommend Serena to anyone who wants a smooth home buying experience. She is a true pro. read more

Serena helped me buy my first home! She made the process easy and she knows the Peninsula well. She was very honest and trustworthy throughout the entire process and I never felt pressured into anything. Given that it was my first time buying a home, I really appreciate her sharing her opinions with me. She's very reliable and responsive. I couldn't be happier in my new home. read more

Serena is savvy, knowledgeable and committed to helping her clients. From the beginning, Serena told me that she wanted to help me and my husband find our dream home, and she did! Throughout the process, Serena gave us a competitive advantage by moving swiftly to show us new listings that met our requirements and offering critical insight into the buying process that allowed us to make a well informed offer and get the home of our dreams. Thank you, Serena! read more

Serena leverages her local knowledge and technical background in real estate development and construction management to provide a customized and dynamic service. She helped me sell my house in a tumultuous real estate market amidst federal rate hikes and abysmal stock prices. She is professional, responsive, efficient, and approachable. I would recommend her to anyone who is looking to sell or buy a home in Burlingame. read more

We feel so lucky that we were introduced to Serena! She did a wonderful job guiding us through our first home buying experience. She was proactive every step of the way -- helping us narrow in on our criteria, suggesting properties, walking us through disclosures, offering connections when we had questions about potential renovations. She ultimately found a terrific match for us off market through her extensive connections. We never felt pressured to act faster than we were ready to, or to offer more than we were willing to. She met us where we were at every step of the way and worked around our busy schedules. We can't recommend her highly enough! read more

We are very thankful to have partnered with Serena for our first home purchase. Serena leveraged her extensive network to secure us an off-market opportunity, which effectively allowed us to avoid the dreaded bidding war in today's competitive market. Serena is insightful, strategic, and above all else, the hardest working real estate agent who constantly goes above and beyond the normal responsibilities of a real estate agent. I can confidently say Serena had our best interests in mind with the level of trust and respect she has demonstrated throughout the process. Thank you, Serena, for being a rock star agent and an amazing individual - we are grateful to have met you! read more

We bought and sold our house last year and couldn't be happier with Serena's expertise in the area for the new house and seamless coordination of selling the other house. We never had to worry about the process because Serena was there to take care of us and our needs - even when our needs were very specific! read more

Serena helped my partner and I buy our first house last year. She knew exactly what we were looking for and although I monitored all the public listings extensively, she was able to get us first on the list for showings that I did not have access to. Because of this, we ended up being one of the first people to put a bid on our dream house. We are still so happy with our house and the follow up that Serena has given us. If you need a real estate agent, we highly recommend Serena! read more

Serena was incredibly strategic and thoughtful in her approach to helping us buy a new home and sell our old home in 2020. In supporting us as buyers, she listened carefully to our specifications and hopes, and working with her personal network in addition to the available listings identified a range of homes that matched our parameters. Serena's advice throughout the buying process was very valuable to us and she was consistently available to talk through any details, concerns or questions. In supporting us as sellers, Serena was fantastic in ensuring our 'old' home was in optimal shape to market and sell, including overseeing an interior refresh, the staging of the house and the pricing strategy. Serena is highly professional and was an excellent partner to us. We could not more highly recommend her. read more

First time homebuyers. Connected with Serena through a friend who'd she had helped close. Very professional, unbelievably prompt in her replies. Made the entire process as stress-free as possible, knowing that she was on top of things each step of the way. Highly recommend! read more

Serena must be the most tenacious agent out there! New to the area, Serena was recommended to us by friends. When we engaged with her we presented a long list of must-have requirements. In a tight market with limited supply, what we wanted must have seemed like an impossible ask. But Serena persevered with us, unwavering, and delivered. Part of Serena's success is surely that she just works really hard. She made sure every conceivable agent of appropriate listings was aware of us as serious potential buyers. She got us in first on every appropriate opportunity. She even turned up several possible homes that were not yet for sale. Serena is also an agent with real integrity. She never tried to push us, or sway our decisions to benefit herself. She very genuinely put our interests first. We ultimately bought the cheaper of two homes that we were seriously considering with her blessing - Serena advised us to go with the house that better suited our family needs. And throughout the purchase process, reviewing disclosures and the stress that can come with unknowns, we felt we could absolutely trust Serena to present all information honestly and to the best of her knowledge. She does not gloss over or varnish things, she is very transparent and we found that invaluable. We were also involved in another transition that ultimately did not happen and Serena was with us all the way through the process and protected our interests. We are super grateful to her for that. Ultimately, Serena found us what we wanted - we bought a house that was being prepared for listing before anyone else was even able to see it, and Serena made sure we got it. A job well done! read more

My husband and I decided to move out of SF in early 2022, and Serena helped us find (and swiftly close) on our new home in Burlingame, an intensely competitive market. I would recommend her in a heartbeat. You will not find anyone with as in-depth local knowledge who will make the entire process, from introductions to home search to the closing process, feel as comfortable and tailored to your needs as Serena does. Her advice and insights are always spot-on without being imposing, and her dedication to the job at hand means timely communications (including at off-hours when critical), and the most professional of demeanors. We both work full time and have kids under 5yo, and Serena was amazing at taking this into account to work efficiently with us on open house days, and at representing us on occasions when we could not be present. The level of support she offered even after closing was definitely above and beyond. We're so happy to have partnered with Serena! read more

Serena is the best! We worked with her on both sides; not only did she get us top dollar in selling our previous home, but she also helped us get into our dream neighborhood within our budget! She spent time getting to know us, so she knew exactly what we were looking for. She also worked around our crazy schedules, and helped fill in for appointments when neither my husband nor I could get somewhere at the right time. It is important to note that we went through this whole process during one of the most wild times the housing market has ever seen, and Serena couldn't have made it a more seamless process. Whether you're buying or selling, I can't recommend Serena enough! read more

Serena helped my husband and I buy our dream home late last year and we can't recommend her enough. As first home buyers, she completely held our hands throughout the entire process and took away so much of the uncertainty and anxiety normally associated with buying a home. With the many resources at her disposal, Serena was also a BIG help after we closed on our fixer-upper. Professional, meticulous, and knowledgeable. My husband and I can't recommend Serena enough! read more

First time home buyers and really thankful we were referred to Serena by a friend whom she had recently helped purchase a home. Having no real idea what to expect with the crazy Bay Area housing market, we're glad we had Serena by our side and available at all times to advise us and reassure us throughout the entire process. Knowing that we had a baby on the way our timeline was a bit stressful but Serena was able to make it happen. We found a great home in a great location and we owe it all to her, highly recommend. She gets the job done! read more

As a partner in selling our old place in Belmont a few years ago, Serena set the bar for excellence as a real estate agent and she continued to impress us this year as our buying agent. She took the time to understand our preferences and working style. While she is incredibly deep in expertise about the mechanics and dynamics of real estate, what I find distinctively impressive is her uncanny ability to share decision-changing perspectives at the right time. While she shares her view, she never imposed it upon us -- it is evident throughout the process that her goal was to get us into a house we loved and would *continue* to love. read more

We recently purchased our dream home and Serena was instrumental throughout the entire process. Serena respected that we were looking for a unicorn of a home, and she was incredibly patient during our home search. Serena's reputation is stellar, and if you have the opportunity to work with her, you will notice that your interactions with her will exceed all of your expectations. She is knowledgeable about Burlingame and San Mateo (and the entire Peninsula), meaning she will advise you about any issues with specific streets/locations. She has a fantastic reputation with local agents, so she knows about homes coming to market before they hit the market and more importantly, other agents enjoy working with her (which we heard about many times at open houses). She was respectful of our requirements, including budget, and she never pushed us to do anything that made us uncomfortable. And here is the kicker, even after the deal is done, Serena is still responsive and helpful. Serena is an amazing realtor and partner if you are looking to buy a home on the Peninsula. read more

Serena was highly recommended by our friends as they purchased their first home with her in San Mateo, and I am so glad that we reached out to her when we began our house search in the peninsula. One of the many things I was impressed with was her knowledge on architecture- she helped us envision potential remodels/add-ons in the future that would add value to the house. She took her time to get to know us and our needs, promptly answered many questions we had during the process, and was extremely professional yet so kind and patient as we had to schedule our tours with our toddler and baby. She helped us stay optimistic during what can be a discouraging process buying in the Bay Area, and now thanks to Serena, we have purchased our first home that we truly love. Throughout the process, my husband and I kept saying "Oh my gosh, Serena is awesome!" and we know we could not have purchased a home in this competitive market without her. I could not recommend Serena enough to anyone looking to purchase a home. We are so grateful and happy to have worked with her! read more

Serena is a rockstar relator. She was so patient with us during our first home buying process, answering all our questions, quickly and thoroughly. All the tons of paperwork you have to go through can be daunting but Serena made the process feel *easy*, and that is some magic. She's so knowledgable and reliable, I don't think there's a better relator out there. We're so thankful for Serena!! read more

I have worked with a number of realtors in the Bay Area, and Serena was by far the most professional, hard-working and reliable. When we were in the home-buying process, she listened to what we wanted and called around until she found the right house for us, off-market. While we were preparing to renovate and sell our house, she checked on our house weekly, alerted us to maintenance issues and even managed workers coming and going, which was above and beyond her job. She made everything easy throughout the entire process and was always extremely responsive when we needed to reach her. She moves with a purpose and will hustle for clients. read more

Highly recommend Serena! She helped my husband and I buy our house last year, and made the process as painless as possible from beginning to end. She is truly an expert with extensive local knowledge. She struck the perfect balance between listening to us and what we wanted while providing valuable feedback that gave us an advantage in a very competitive market and area. As first time home buyers, we were thankful to have Serena to educate us on all the intricacies of the process. We are so happy to be in our house, and would work with Serena again in a heartbeat! read more

Serena helped us find a home in Burlingame, a market that is so intensely competitive that you need someone who understands what you want and knows the market better than anyone. In our case, she found us an off-market opportunity, which met all of our needs. Serena brings amazing energy to find opportunities and once a transaction is lined up, her diligence in all matters related to closing were beyond our expectations. read more

Working with Serena to find (and land!) our dream home in an extremely competitive market was the best decision my husband and I could have made. I can't imagine anyone better or more skilled to have advocated for us and guided us through this process. She has a wealth of knowledge and experience, and it's very telling that every time someone heard we were working with Serena, they would say, "Oh, it's no question. She's the best in the business." She was so smart and strategic in her thinking and approach, and anticipated every move and need throughout the process. Her attention to detail is incredible, and everything ran super smoothly because she was so responsive and available for us. Her genuine love for her work and her clients turned a daunting process into a wonderful experience, and now we're the ones telling everyone that Serena is the best in the business! read more

My husband and I cannot speak highly enough of Serena as our real estate agent. She is extremely professional and experienced and was able to find us a house under what was a very tight timeline and extenuating circumstances. She made what should have been a stressful process as seamless as could be. On top of all of this, Serena is polite, readily available, and friendly . We truly could not have found the perfect home for our family without her. read more

My wife and I bought our first home last year and naturally we had no idea what to expect. Serena did a fantastic job of preparing us for the adventure by showing us what to look for and giving us the tools and data to make proper decisions. She was also patient and calm during our "try-to-lowball-them" stage and then during our frantic dealings with paperwork. We had fun with the process and I believe we owe that to Serena. read more

In the Bay Area's competitive market, coupled with a little bit of luck, you need to find any edge you can in navigating the complex and ultra fast moving environment. Serena was our edge. She is professional, organized, took the time to truly understand our tastes and goals, and we never once felt an ounce of pressure or any kind of push outside of our comfort zone. She is honest, straightforward and more importantly could move at the speed in which is necessary to get a competitive offer together - spending multiple evenings with us on very short notice making sure we understood each disclosure and often tapping into her network of experts for an additional opinion. She makes it a point to personally present each offer to the seller and was always available for questions every step of the way. She performed a substantial amount of research and even presented some off-market options which weren't on the MLS. Her level of commitment didn't waver even after one of our (many) offers was finally accepted. Let's just say our closing was filled with many surprises along the way - and we don't know what we would have done without Serena navigating and spending countless hours behind the scenes making sure our transaction went smoothly (coordinating with our lender, the seller's agent, the property managers of our investment property and even other agents in her network). We couldn't have imagined working with anyone else on our third, and by far most complex, home purchase and ultimately closed on our dream house! Even after we closed, Serena and her husband Scott were available for design, improvement, etc... advice to help us get settled faster. We wouldn't hesitate to recommend Serena to anyone from their first home purchase or their tenth. We've already recommended Serena to friends and wouldn't hesitate recommending her to family or coworkers as well. We are fortunate to have found Serena and would assuredly work with her again! read more

Serena is an awesome agent! We bought our first house with her this year, and it was an excellent experience. She was very detail oriented and did her due diligence to ensure that we were getting the best deal possible. She was easy to reach and always responded right away to any questions we had. She went out of our way to make the experience as comfortable as possible for us. I would highly recommend Serena to anyone looking to purchase or sell a home. We will definitely be using her expertise again in the future! read more

Serena was a dream to work with! She spent time getting to know us, our style, wish list, and budget. As a result, she always knew how to advocate on our behalf and made buying a house a fun process in this crazy Bay Area housing market! She was so flexible with our crazy work schedules and made it simple for us to do all the paperwork, while making sure we understood every step of the process. She's the best realtor ever--highly recommended! read more

Serena is clearly an expert in what she does! Her meticulous and supportive approach throughout every phase of the process helped us prepare mentally and emotionally for this crazy market. With Serena, we knew we were in great hands and no detail would be missed! We ended up in contract right before our wedding, and she made sure everything was in order before we left for our wedding. I would highly recommend her! read more

My husband and I were checking out open houses in the area we were looking to buy and Serena was the realtor at one of them. Unlike other agents, she immediately engaged in a conversation about market statistics, trends and buying approaches. While very calm and laid back, she had a lot of confidence in what she told us. Right away we knew she would give us good advice, listen to what we wanted, and not push us to buy something that we weren't comfortable with. Once we were ready to officially start the process, she was the first and only call we made to a realtor. Working with her was also an exceptional experience. Her knowledge of real estate financing, combined with her background in construction helped us find the perfect home with room to grow. We are most grateful for her professional advisement during a bidding war that had we continued, would have resulted in us buying a home that needed major work even before being able to move in. Now we have our dream home and are planning our extension. read more

Serena is a fantastic agent! She took the time to really get to know my needs and we toured a few open houses together so she could get a sense of what I liked and sent me a personal email notification of houses that she recommended (not just a generic email subscription that other agents send you). Within a week of meeting her, she found the perfect house for me!! She was super responsive, gave the right amount of advice and guidance and helped me win the first house I bid on! She's been honest, trustworthy, responsible and reliable throughout the whole process and I couldn't be happier with the professionalism and friendliness that Serena offers. read more

Serena helped us purchase out first home and was outstanding. She was knowledgeable, straightforward, friendly, and available. Would absolutely use her again without hesitation. read more

In our humble opinion, you just won't find a better agent than Serena anywhere. In short, she's just a real bad ass. She's diligent, patient, responsive, and listens to what you want. She'll simply outwork anyone else out there. She helped us look off and on for a couple of years before we pulled the trigger in San Mateo. She must have showed us 100 houses. When we got outbid on the first couple of tries, she guided us to success on the third try. Whenever issues came up, she was always on the case immediately. When we unexpectedly moved out of state 18 months later she sold our home for a nice premium. You can trust her advice on things like pricing, staging, strategy for taking offers, etc. And if you are randomly finding this review on Yelp and wondering if it's legit, consider yourself lucky, because this is a genuine description of our experience with Serena. Do yourself a favor and just give her a call. read more

Buying a house, especially in the Bay Area, is a ridiculous process. Serena made the process of buying our first home as smooth and pain-free as possible. From our first meeting, my wife and I felt well supported and looked after. She put in so much work, touring around with us, sending us personalized listings and really hunting for opportunities before they came on the market. She was always available and promptly responded to any questions we had via email/text/phone, and helped assemble a great team that helped our family find a place to live in this crazy place. Would definitely work with Serena again, and am planning on recommending her to everyone we know looking to buy (or sell) a place in the Pennisula. read more

I recently had the pleasure of working with Serena to sell my Burlingame home. Serena's expertise, patience, quick response times, and hard work made the process smooth and completely stress free for me. She broke down the selling process into manageable tasks for me and explained each step and the result that I could reasonably expect. Serena's staging and inspection contacts were all fabulous as well. With six out of the seven offers we received being over asking price, I felt confident we received the highest possible selling price with an incredibly quick three day close. read more