I came here the first weekend in January with a friend. We were greeted, and sat next to each other pretty quickly. A woman started my nails and a man started on my friend. Not even 5 minutes into it, he stopped and took a phone call then just left her at the table and then they ended up moving her to a different person while he took the call. The woman doing my nails kept cutting me and on multiple fingers, one of the cuts was so bad, my finger was swollen and didn't go back down for a week. The building is nice, but I would not come back here. read more

poor quality my acrylic nails didn't even last that long. my nail polish on my toes came off the next day I got them done.

I walked in and there were so many people. I was advised to check in, so I did. After I walked in another couple walked in and got seated immediately. I figured "oh they might of had an appointment." So I sit down and I wait patiently to get called. Other people walk in and they "check in" and shortly after get seated to start. This was extremely frustrating, especially since these were women coming in after me. After an hour of being there a woman came in and sat next to me. She told me she had an appointment at 3pm. Well it was 315 and they had just sat my sister with the woman she had the appointment with. She was beyond upset and let it pass. I ended up walking out because I watched people get seated countless times and never got taken care of. read more

Very rude. The young man that did my nails laughed at me when I told him one was crooked and I tried to show him an inspo photo and he didn't even look at it. I have half square nails and half square round. Will not be back. read more

Went here for just short of a year. One specific lady (who told me she was the owner), did my nails so terribly they broke 2 days later. I came back the day it broke and was told to wait. I waited 45 minutes for her to then tell me they were too busy to fix 1 nail. I came back the next day to try again and was not acknowledged when I walked in the door and when I approached the owner she simply told me no. I ended up going to another salon and getting a whole new set. Bad service and quality, considering I paid $50 for a fill only to spend another $75 3 days later to fix the nails they did. read more

I use to come to this place all the time use to be my nail place but it's been 3 years since I've been back. My usual place was closed so I Came back I know I well not be returning. The guy was super sweet but he wasn't The best at shaping my nails. I payed a lot for not good quality. read more

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I wasn't too impressed about the way they soaked my nails off, i had to pick off all of it. The staff were very friendly but my nail lady demanded that a cut off my real nail, and do acrylic (which i did not want to do). I'm trying to grow my natural nail out and dip is more easier on the nails. She didn't think so, and was a little rude after the fact. I asked for a french tip but she told me it wasn't possible with dip and that she needed to paint the top on - she made my nail this pink color which is not what i asked for but they still look okay. If you go here just make sure you're very specific! read more

Serenity Nails & Spa - glue - Skin Care Near Me - Lubbock, Texas

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All of their nail stations are dirty. There is actual dirt and dust along with nail polish on everything. Things are broken and it just appears unprofessional and unclean. It doesn't feel like you are treating yourself. It feels like you are getting budget nails. read more

I requested acrylic nails and they turned out beautifully. I showed Annie the picture of the nails I wanted and she made them look even better than the picture. Serenity is very clean and the vibe is very relaxing. I highly recommend this place and to ask for Annie. She's quite amazing. read more

I've searched for an awesome nail place for a really long time, and I think I may have finally found it. My father and I went in together to get manicures and pedicures in preparation for a wedding that we are going to, and it was definitely money well spent. My nails were done pretty much perfectly, and they didn't make us feel like they were trying to rush us out of the door. Considering that we got two manicures and two pedicures, along with basic polish on my toes and dip on my nails, it was very reasonably priced. My dad will pretty much go anywhere since he just goes for the hand and foot massages, but I think we will have to make this our new place seeing as they do great mani/pedis as well as great nail work. read more

Serenity Nails & Spa - Dip manicure - Skin Care Near Me - Lubbock, Texas

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Whitney was very quick and efficient. Thank you for doing a good job. I am going to try a different type of nails next time I go back. I just got pink and white solar today for the occasion I needed it for. I will update when I go back when I try other colors and types like the dip or shellac. My nail beds are all different, thanks genes, but she made them look as uniform as possible. read more

Serenity Nails & Spa - Skin Care Near Me - Lubbock, Texas

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I am in town on business and decided to treat myself to a mani pedi. The staff was friendly and accommodating. They checked with me several times to make sure I was pleased with the progress on my French tip nails. I tried the dipped method and was so pleased with how quickly it was done and how good they feel/look. Next time I'm in town I will definitely return! read more

Serenity Nails & Spa - Skin Care Near Me - Lubbock, Texas

Use to come here all the time and loved this place! Came back today to get a manicure and it was terrible. My nail lady didn't soak my nails, cut my cuticles, left nail polish all over my fingers and I had to ask her to cut my nails will not be come back what happened to this place. read more

I came to this place years ago when it was under different management and vowed to never come back due to the rude service. I'm leaving town tomorrow and was in a time crunch so I decided to give it another shot. Bad decision. While the decor has changed and the salon is absolutely beautiful, the staff is just as rude and extremely pushy. I wanted a basic pedicure ($27). After cutting my toenails too short with clippers, the woman kept trying to push me to the higher priced pedicures, even telling me she wouldn't scrub my feet or anything with the basic. I asked her if the basic only included polish change and she began to speak very poor English pointing saying I had to do the $47 pedicure for the basic. I asked to speak with the manager and she suddenly remembered her English and said she could do the calluses for an additional $5. She wanted me to commit to getting a manicure here as well. No way. I told her I was posting a Yelp review now and my service suddenly got better. Ridiculous! read more

If I could give it 0 stars I would. I Went in Saturday for a manicure and they were falling off the same day keep in mind easter was Sunday so I couldn't get them re done Sunday so I went in Monday with only 3 nails left and the lady said she was only going to fix the the ones that were gone and still charge me for it. I would not recommend this place at all. read more

Dude my man peter!! I've never had someone actually help me decide what nail style looked best on me! I'm in love with my nails By far my best nail experience any where read more

If you are in a hurry this is the place to go. My daughter got dipped nails and I got a manicure. We were in and out in 18. Not exactly the relaxing experience I hoped for but they were friendly and our nails look good. read more

Worst nail place I've been too! I gave them a couple of time and every time I leave disappointed. One time they only lasted 4 days then they didn't shape them right at all but the this last time was to much Jenny was doing my set she couldn't keep her eyes on my hand to save her life and was going to hard and fast she cut my finger then looked me in the eyes and asked what happen as if she didnt just make me bleed w the file. But worst of all i still ended paying full price walking out w a towel around my finger because it wouldn't stop bleeding. read more

This place is clean and very nice, the staff of friendly, this is why they get two stars. Their skill is lacking. I paid double for a mani/pedi compared to Star Nails in Lubbock. I just get a basic pedi, always, this place doesn't even scrub your feet on the basic pedi at Star Nails they do. They didn't cut out my ingrown nail on my toes, my manicure looks like absolute shit. They definitely pressure (tried) me to get schlack (spelling) and Nails and everything else. I won't be going back, I only went because I was in this side of town and had a couple hours to kill, should have went to Star Nails. read more

Serenity Nails & Spa - Basic manicure... - Skin Care Near Me - Lubbock, Texas

I have gone here twice now and gotten dip on my nails, both times my nails have broken within the week. This last time, they broke 4 times within 5 days of getting them done. I went in to see if they could fix them, they said they would then I waited 25 minutes before someone even came to my station. Once the girl finally started, she spent maybe 2 minutes fixing it, messed it up and just put the top coat on like it was fine. My nail was SO lumpy and uneven. Also, I paid $40 the first time and $50 the next so asked why it was different and the lady said it is $50 with a manicure (I never asked for a manicure) but the only difference in services was they rubbed lotion on my hands once they were done. I know places that do that with a $35 dip!! Overall just a bad experience and I will not be going back there ever again! read more

My daughter and I walked in yesterday for pedicures. We've been there together 3 times over the past 3 months, mainly for the convenient location. The male techs that we'd previously gone to always seemed to do a pretty good job. Yesterday's experience was terrible from the moment I walked in the door. There was a terrible dirty stench in the air, the floor around the pedicure chairs were filthy with visible dirt and sock fuzz from other clients feet. My daughter lucked out with a friendly and knowledgeable nail tech, but I was stuck with someone who either didn't know how to give a proper pedicure, or she just didn't care. As a former nail tech myself, I know the basic procedure for a pedicure. First, she didn't put any kind of salts or cleanser in the water to properly sanitize or wash my feet. When she started on my first foot she didn't apply cuticle remover to my cuticles before pushing them back, and then proceeded to push them back with the force of a one year old child. As a result there was nothing to actually nip off with the cuticle nippers, but she was determined to find something. It was so painful that I had to tell her to stop, and that she needed to use the cuticle remover first, and then push back my cuticles with a little more force to actually push back my overgrown cuticles. She looked at me like I was speaking Latin. She looked at the girl next to her to translate, since she spoke perfect English and had heard what I was saying. The other tech told her something. Whatever it was it didn't matter, because she kept just kept doing it, and gave me a dirty look. Then she proceeded to apply callus remover to the bottom of my foot and immediately told me to put it back in the water, before sloughing the product from my heel. I looked at her and said, "are you sure?" When the hot towels came out she literally slapped a dab of clay on the top of foot in a mound and then wiped it off with the hot towel. The polish job was crap, and she didn't even remove the excess polish on my cuticles when she was finished. Within 5 hours of leaving, my big toe was already chipped as a result of her horrible job of filing my nails. I know a nail chip can happen when you're wearing open toed shoes, or being barefoot but I immediately came home and put on slippers. I will NEVER step foot in that place again! read more

Serenity Nails & Spa - Skin Care Near Me - Lubbock, Texas

I'll admit... I'm a nail biter. When my hands are in need of some serious TLC, Kayla works her magic and has them looking fab in no time! I always get the gel manicure - the no-chip polish lasts forever. If you're in need of a mani/pedi, look no further than Serenity Nails & Spa. They're the best in Lubbock. read more

Serenity Nails & Spa - Skin Care Near Me - Lubbock, Texas

We just popped in here to get my daughters nails done for graduation. Andy was so nice and probably one of the best nail people we have ever used. We usually get them done in Dallas - which is hard to beat - but he did such a great job and took great care in making sure they were all straight and no bad cuticles sticking out. Defiantly a great experience and we will be back. Best nail spa in Lubbock by far !!! read more

Serenity Nails & Spa - Skin Care Near Me - Lubbock, Texas

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We got three pedicures and two manicures. (One nexgen and one solar). The color in the dip nail color didn't match the final product. And the dolor nails were short and the French part was super think. The nexgen nails were FIFTY dollars. I can get the for so much cheaper else where. I won't be going back. Too pricy! read more

Serenity Nails & Spa - I asked for maroon and got red. - Skin Care Near Me - Lubbock, Texas

I don't know who my technician was but she pushed the cuticles back so hard during my pedicure that I was wincing in pain. She then cut one of my cuticles so badly that I was bleeding heavily. I don't know if it's infected or not yet but I am putting neosporin on it at all times just to be sure. She did do a good job of getting my calluses off, but she didn't do a great job painting my nails and got it on the sides of my toes. Try somewhere else for a regular pedicure. read more

I went in on Thursday to get my nails done, however they had completely missed the sides of my nails. So I had to drive all the way back to Lubbock to get them redone (I'm from Littlefield). And when I came in today to get them fixed they only made them worse. My nails are now super thick and very lumpy. Do to them just adding more polish. I also have a random little spot of red on my nails when my color is a pinky nude color. Very disappointed. Not to mention my mother came in with me as well and her nails looked like they needed a fill, RIGHT AFTER!! The man who did her nails did not even get close to the top of her nails... Also the lady who had tried to fix our nails called us picky and said there is nothing wrong with them when there clearly was!! I wasted $95. WILL NOT BE BACK! AND DEFINITELY DO NOT RECOMMEND COMING HERE!! read more

Serenity Nails & Spa - Skin Care Near Me - Lubbock, Texas

Very rude and doesn't make things clear when asked until they file all nails half way done won't be a Costumer here anymore !!!! Would give it no stars but unfortunately not an option read more

I love serenity nails! I've been getting dip nails done with Kenny for about a year and they always turn out perfect!! He is so nice and takes his time to make sure your nails looks good. Pedicures are awesome too! read more

First, this review is based on my last experience. The other times I've been before I was able to get my nails done by Andy and they and him were awesome! BUT.... this past time I wasn't able to get him to do my nails (he was busy and I was leaving town) so I walked in and they had me go with one of the girls. Few things that stood out to me... this girl looked glammed up she looked like a customer not a technician... I sat down and noticed she was talking but not to me... she was FACETIMING. She had the phone set to the side and the whole time she was FaceTiming. She didn't take long to do my nails bc she rushed through the whole thing. I was baffled others weren't saying anything to her! How is this customer service? How is the professional in anyway to be FaceTiming and rushing while providing a service? She finished and I had her go back and clean up my nails bc I had a lot of excess stuff around them. When I paid out I let the girl know that I found it odd and unprofessional that she had been FaceTiming the whole time.... girl tells me "yeah she's my boss".... clearly the owners of this place do not value customer service or professionalism just your money. read more

I wanted a relaxing afternoon however it felt rushed and the gentleman that did my pedicure tugged and pulled at my feet. Total the pedi was less than 20 minutes. The store was not busy so I don't understand why they were in a hurry. Price was fair but I won't be going back. read more

Wow, I got their deluxe pedicure but the woman who was giving me at hardly could be bothered. I was in and out in 10 minutes. Hardly the luxurious pedicure they advertised. I will not go back again. read more

The worst place ever. My daughter and I went in for dips and pedicures. We each had the $27 pedicure. The next price point was $47 (too big of a gap). It was an express pedicure; basically a nail trim and polish. No foot scrub or callus remover. My toes look like I did them myself ( I don't paint my toes well at all). Our dipped nails were worse! My nails are lumpy and gritty with gaps at all sides. I look as though I'm ready for a fill. We each had residual nail powder beneath our nails. Super sloppy!! I was asked to wash my hands and when I came back, the next customer was in my spot. My purse, car keys and drink were still at the station. They couldn't wait 2 minutes! This happened to may daughter too! Save your money. Look for a different nail salon. There are many others in Lubbock. read more

Our technicians were nice and all but the basic pedicure was extra basic. Not 27$ basic. I'm concerned with equipment sanitation, the techs I saw took their clippers and such in the back and brought them right back out in the paper packet. I don't have a clue how the sanitation works but I'd feel better if they let them said in the sanitizer longer than a minute. Not a place I would ever return to. read more

Not usually one to review places, but I'm pretty disappointed. The lady that did my nails was incredibly sweet, but the drill completely cut my nails up and hurt quite a bit. They aren't the worst nails I've ever had, but I got cut on a lot of my nails and it just doesn't look too great. They are also a little bumpy and crooked. Wish it would've been a little better ): read more

Serenity Nails & Spa - Skin Care Near Me - Lubbock, Texas

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Terribe experience! Went in for a mani/pedi. Asked for round nails ... the guy literally cut off all of my fingernails and could NOT file them anything but square. I kept telling him, "no round!" He just kept arguing, saying my nails "grew the wrong way, I was a nail biter,". None of which were true. Over the years I've had hundreds of manicures, never with a person who argued or couldn't file your nail round. I was literally losing it! Finally, he spoke to his wife in Vietnamese, & asked her to file my nails (which she halfway did)! I asked for clear polish, he said "NO, don't need it!" I just finally gave up. Left there extremely angry. Don't go there! read more

I had dip put on my nails here one week ago and they are already lifting off at the cuticle of a few nails and on one nail the dip is literally peeling off at the tip. I called yesterday and the woman I spoke to said they would fix them, which to me meant take the nails off that were applied incorrectly, and re do them. Instead the woman that was there just put some nail glue on them and said they were fine. I paid $55 for nails that lasted a week. Even after she put the nail glue on it is still peeling off. Would not recommend going here. read more

I've been coming here for about a year and this is my favorite nail salon in Lubbock. I get dipped powder nails and pedicures here. I always walk in and get assigned an available technician. All of the technicians that have done my nails or feet are very good and friendly. They take care of my natural nails here and I appreciate that. I haven't used tips in a year because my nails grow long and stay strong, all thanks to the dipped powder and their gentle care of my natural nails. read more

I've been going here for awhile because I adore my nail tech Brian. I always request him, and he's the only reason I've been going here. But, after today I'll never be back. i had an appt scheduled for my little girl and I to get a mani/pedi together and have some special girl time! However, even with appointments scheduled- Brian got right to me when we arrived on time, but it's been 50 minutes and my pedi is done and they haven't even started on my daughter. Even though I've seen multiple walk ins get taken care of right when they walk in. I am now getting my dip nails when my little girl is all the way across the salon in a pedi chair waiting For a pedi. Still! I have said something to the other techs and finally to the owner who was very rude and told me that appointments dont matter on Saturday. Would have been nice to have known that on the phone when I spoke w her to make the appointment. Also this place is not very clean. I sure will miss my nail guy. He's way too good for this place. We won't be back. Ever. read more

First, this salon is not clean. I went in to have my nails done. The station had a dirty towel that was not changed out. The armrest was dirty; it was not wiped down. There was nail dust everywhere. The nail tech was on her cell phone and was not attentive to what she was doing. She even dusted her area with the same brush she used on my nails!! I had the dip method and she did a messy job! I will never go back. read more

Only place I've found since moving here that can (if you are VERY specific and have a picture or just lucky enough to get Tony) do a good job on pink/white acrylic nails. If I wanted color they're extremely pushy for gel on top of acrylic (I know why but didn't want to spend that much). I don't want to sit and chit chat whole time my nails are being done but it would be nice if someone acted like they were glad to have your business. Not cheap. read more