I really held back from writing a bad review, but after everything I went through, I feel like I…read morehave to share my experience. I bought a gold chain from this jeweler, and within six months it broke on me more than five times. Every time, I brought it back to the same place that sold it to me. At first they repaired it, but then they started charging me and blaming me for the chain breaking--even when it snapped in the same or similar spots. When I asked about swapping it for a different chain, the owner offered to buy it back for less than half of what I paid, using the repairs they did as the excuse. Not only did they refuse to continue repairing it, they tried to convince me it was my fault and expected me to pay for every fix. They didn't offer a replacement, a fair solution, or even take accountability for selling a faulty chain. The last time I went in, the chain had just broken again and only needed a simple solder. I was quoted over $40. I walked out disappointed. I really thought this was an honest, trustworthy place, but instead I felt misled and taken advantage of. Since then, I found a new jeweler, inside a furniture store in Getty Square, of all places and they repaired my chain once. It's been at least six months and it hasn't broken again. The whole situation still bothers me enough that I finally decided to write this review. My experience was genuinely terrible, and I don't want anyone else going through the same thing.

Needed a watch battery replaced, so dropped off watch at end of May. Called two weeks later; no…read moreanswer just an answering machine. Left one message, then another and finally a third. Finally got a callback from someone who thought he had just talked to me and cleared everything up. No! I called back a few more times and left messages with no response, then got fed up and went back to the store. It turned out the battery had been replaced THE VERY NEXT DAY, though no one had called to tell me. The women in the shop were puzzled -- apparently no one ever answers the office phone. (It might have been the owner's personal cellphone, which is ridiculous to use as a business phone.) The work was fine but I cannot recommend a place with such lackadaisical customer service.

Matt and Mike where both Patient and thorough. It's really the people that make the difference. All…read moreof the staff are incredibly kind and talented at their craft. The combination of staff expertise and kindness's along with the over all quality makes shopping here a perfect experience.

I was so impressed with the professionalism and dedication of Wilson & Sons Jewelers last summer…read morewhen I traded in a gold watch and purchased my Tudor Black Bay S&G that I returned recently to purchase my first Rolex Date Just. Matt and his staff couldn't be more professional and made the experience very pleasant and rewarding. Just today I went back to have my Rolex adjusted and although I asked to purchase a extra link, the sales representative said I didn't need one and had the watch adjusted to fit perfectly without any extra costs. This type of business practice and customer service is the reason Wilson & Sons will continue to have my business. Thank you.

I am so glad I found Eduardo Accostupa Jeweley Designer store. Very nice, friendly and competent…read morestaff, and excellent work by Eduardo and his team. I had an urgent engraving I needed within a week and several jewelry repair items including restringing of a pearl necklace and everything was ready within a few days! All excellent done. A pleasure to visit this friendly and welcoming store and the work is done on-site. Highly recommend! Tine

Eduardo helped me design and created a stunning and unique engagement ring. He collaborated with…read moreme, helped to educate me and dedicated himself to creating something beautiful that would last for an incredibly long time. 100% recommend working with him.

came across their shop on instagram. they very friendly, and gave me a great price. will definitely…read morerecommend to anyone looking to sell gold or silver.

Make it Easy Gold Buyers help me price out my gold ring and the staff was so attentive and…read moreinformative. I would highly recommend this business.

The service was great! I Loved my jewelry and I got a good price for my necklace!! Would definitely…read morerecommend and come back again.

Owner of the business is very nice and helpful. Guides you very patiently…read more First came in to buy a couple rings but didn't have my style or what I had in mind. The owner showed me a book with much more variety and was able to find and order the ring. Stayed with this business ever since. Pricing was also respectful and gave a discount.

Bad experience at this place. My fiancé got me my…read moreengagement ring at this location about a year ago. Yes the ring was beautiful but my experience wasn't. Didn't like the customer service. First off, I recommend you have an idea of what you want before you decide to go here because they are just going to try to hit you with the highest prices and the jewelry they are dying to get rid of. It feels as they are dying for a sale. The guy that attended me and my fiancé a couple of days ago when we were looking for wedding bands pretty much was NO HELP. He didn't seem interested and didn't care. This Zales sucks. Just take the trip to Cross County

Employees were welcoming and informative. They explained what the current selling price of gold was…read moreand they weighed and calculated everything in front of us.

Very polite and professional. Went in to sell a few things - not really knowing what I was doing…read more The man who helped me, walked me through every step of the transaction explaining everything which made me feel very comfortable doing business with them. I recommend them and would use them again it the future.

After shopping for an engagement ring for 4 months, a friend of mine recommended Maximira to me. I…read morecouldn't be happier with the result!!! It is a complete functioning workshop where you can see the jewelers working on your ring. The process was very easy, and I ended up getting the stone and the setting I wanted for so much less than I was quoted by other jewelers and diamond dealers. This is really a "hidden gem", pun intended.

My husband and I were introduced to MaximIra almost 12 years ago back when we were looking for…read moresomeone to custom make my engagement ring. I wanted something very specific and was looking for someone who could deliver my vision back to me. We have visited other jewelers in the Diamond District, so I had a pretty good idea what's out there. From the very start Max and Irina stood out from the rest. Irina is someone who really takes her time to understand your needs and your wants. There is no gimmicks when it comes to pricing, she is very straight forward and willing to work with your budget. Above all she is absolutely trustworthy, which is no small thing when it comes to this business. Maxim is a true professional. He is the one who makes the magic happen. Be that a new item that you are ordering from him or something from his magnificent creations, you will be sure to get the top quality product for the fraction of the Main Street prices. All the jewelry that I have accumulated over the years were made by Maxim. I have never been disappointed, the jewelry that he creates be that for a celebrity ( yes he has quite a few celebrity client) or for someone like myself, stands out from the rest. I can't tell you how many people would stop me and ask me where I got this or that piece. I never hesitate to send them to MaximIra. I can wholeheartedly recommend this company to anyone who is looking for quality, professionalism and good prices.