My Experience with Rocco Jewelers (August 23, 2024)…read more
I don't normally leave negative reviews, but after spending thousands of dollars with Rocco Jewelers, I feel it's important to share my experience.
My first purchase was a ring advertised online as 14K gold. I paid $70 for Next Day Air shipping and had it resized. When it arrived, there was no 14K hallmark inside the ring, and my invoice listed it as 10K gold instead of 14K. I immediately called the store. Liz, the manager, investigated and confirmed it was 10K. After several calls the following day, they agreed to honor the advertised price for the correct 14K ring. I appreciate Liz for being polite, professional, and respectful throughout the process.
Because of her customer service, I decided to give the company another chance.
I then purchased a Diamond Chandelier Ring for around $5,000 and requested it be resized to a size 5. When it arrived, it appeared they had reduced the size by installing what looked like another ring inside the original band rather than properly resizing it. I was never told this was how it would be done. The center diamond also had visible imperfections, the engraving quality was poor, and the 14K stamp looked more like a dent than a clean hallmark.
About a week or two later, two small diamonds fell out. I returned the ring for repair, and after they sent it back, another diamond fell out again. At that point, I had lost confidence in the craftsmanship and was tired of repeatedly shipping the ring back and forth.
I also purchased another ring from them and was promised it would be engraved with my name, but it arrived without the engraving.
During one of these issues, I was told that Rocco would personally call me. I waited, but I never received the promised call.
Liz always treated me with respect and genuinely tried to help, and I appreciate her efforts. Unfortunately, customer service alone couldn't overcome the repeated problems I experienced.
I'm attaching photos showing the missing diamonds after they fell out of the ring. For jewelry at this price point, I expected much better quality control, craftsmanship, and communication. I hope my experience helps others make an informed decision before making a significant purchase.