I don't even know where to start, so from the top it is. I would NEVER send someone to this dealership. I have never in my life experienced anything like this, or been so taken advantage of/frauded- whatever verbiage you'd like to use. A tree fell on my car so I had to get a new one. In May (it's now November), I purchased a 2016 Volvo XC90. Knowing this car is used- I specifically asked what has been inspected, what's wrong, etc; you know, the normal. The sales man hands me a piece of paper with about 4 things that have been "fixed"- and I say great but I'd like to see the inspection check list. He says this is how they do theirs, they just tell you what was "fixed" and that means nothing else was wrong. Weird, but okay? We go back and forth a little more about it till I finally just believe him (dumb girl). I end up saying yes, this is the car I want, it's the size and price I was looking for. Yay! I go to my bank for a loan and while I'm there they say "make sure this car hasn't been through a flood since I see it came from Florida. It's a very small bank, like a family so they look out for us like that. I go back to the dealership with check in had and have a few last minute questions one of which being "has this car ever been through flooding?" to which I was told, straight to my face, "no". Great, I guess let's do this thing then. We go to the financing department and I do all the paper work. The guy ends up requesting a new license plate and registration, but I had JUST registered my old car about 3 weeks before so we were just transferring it to this new car. I correct him he says sorry and he fixes it and I sign my paperwork.
Three days later, my car lights up like a Christmas tree. Oh boy. I go to O'Reilly's, had them do a diagnostic and they says it's sending a misfire code back. Okay cool I call the dealership and the take it in. They say oh you have a cracked spark plug so we changed them all for you. (Side note i'm about 97%positive that paper I mentioned earlier said the plugs were changed). Cool the next day I go get the car and when I get home- lights everywhere. I call back they take it back this time they say it's the cold start coil- they have to order the part and it will be ready soon- about a week later, they call saying it's ready. I get there, they say sorry we started it and the check engine light came on again. Now they send it to Volvo. We go back and forth over the next 2ish weeks one time they say that it's actually the windshield that is making the lights pop on. That Volvos have wiring in their windows that connect to the car and if you get a new windshield, it can make the car misread. They say that basically i'm going to have to deal with, and that it's probably done that for a while, it's just picks and chooses when, that's why isn't wasn't lit up when I first drove the car. Lol car must have been having a good week. I refuse to take the car back because I wouldn't have both it if the light was on and this is when they start getting a little pissy. They start saying things like "we have gone above and beyond for you" "most dealerships would never do this after a car is bought", "you didn't even but any insurance and were still doing this" (false, I specially asked about an additional dealership warranty's and they said the car wasn't eligible because of its age). They even said "we've done everything we can do what if we give you 1,000 additional". I said no. Because, just no. They say okay fine we will talk more to Volvo and see what else we can do with a deeper dive. Turns out- corrosion. "The car had been flooded during the detailing and we didn't know".
You're kidding me. Flooded.
We get it fixed. I'm nice, I'm understanding, I'm patient. I choose to go about my life and not write a review.
We drive the car up to north east Ohio, down to south Alabama they day after I get it back (trip has been planned for months). It's fine. I start noticing little glitches, but honestly I chalk it up to just it being an older car. Now it's September- the car lights up again. I don't even bother with the dealership I just get a diagnostic done again, and surprise. Misfire code. Take it to get looked at and guess what was never changed? Spark plugs lol; and breaks. We change them there's still lights on. At this point I'm just so over it, I just don't even care anymore I deal with it myself- Serra won't help. Then I get a call. This is honestly the last straw. We have your plate here at the dealership.
My car was NEVER register to me, I have been driving it for almost 6 months. They never transferred my plate and registration over. I said they need to fix it I will
Not be picking up that other plate. Currently waiting on someone to call me back. Story to be continued. read more