Great service with Dr. Maria. She was so kind and helpful when I came in with my daughter. No…read morewait, great service!!

Very disappointed with this urgent care. We called ahead because I have an emergency -- my nail is…read morealmost completely removed. We specifically asked if they accept our insurance, and they told us that yes we accept Lakeside Medical Group but we need to come in right away and said they would verify it in person. We arrived within about 20 minutes( at 1 am) only to be told they cannot verify it now and that we need to come back in the morning. This is unacceptable, especially for a place advertising 24-hour urgent care services. If you cannot help emergency patients during the night, then what is the purpose of being open 24 hours? We came here in pain, wasted time, and left without care. Very frustrating experience.

This is one of my fav Kaisers to go to!! They have everything here. Urgent care, emergency, primary…read morecare, and pharmacy. The care and doctors are really good and thorough! My gastroenterologist is here and amazing !! Even the he's part time Panorama makes sure to have good Doctors. This location is huge and pretty much every building is walking distance. It's many parking structures for parking and it's free. I get good experience every time I come, and the service is fast. I do recommend this Kaiser and like the doctors here ! Overall, the experience is always good! -Marshay D.

First off, this is long. I post the good, bad and ugly. This isn't good…read more Everyone at the Panorama facility has been nice and caring with the exception of the call centers. The Kaiser process breaks down when the patient is in the middle of care and sent home after surgery. Getting in touch with our surgeon was impossible. We had to start with the call center and explain everything each time to a new person what we needed. This makes it very difficult for families doing home care. My wife's surgeon did a wonderful job until he didn't. He sent her home without much follow-up and a terrible pain management plan. She should have been kept as an inpatient due to the amount of pain for her type of surgery. Dr. Stephen James Torres has poor bedside manner due to his absence.. He barely met with my wife post-op. Then the recovery nurse called and he prescribed another stronger medication while we were talking. However, this was another opiate. This would have had her on 2 opiates in rotation. The Pharmacist even had concerns for this pain management at home. We had to call "get care now " and that nurse recommended we don't rotate meds. She also said we should go back to ER. My wife toughed through this ordeal, but she shouldn't have had to deal with this at home. Demand another Dr and inpatient care for the safety of the patient. Oh! The cafeteria was decent.

Staff was all kind and polite. Helped me apply my toddler for medi cal and provided her wonderful…read morecare. Thank you to the sweet staff for making the process easy!

If you're looking for a thoughtful clinic who treats their patients with empathy and high quality…read morecare, this is the place for you. After today's visit I found the front desk staff to be welcoming and the doctor (who saw my daughter and I) to be very thorough during her examination. The doctor explained her care plan and asked if I had any questions before stepping away. I'm glad I found a clinic that delivers high quality care to their patients in the Valley.

The best medical service I've received in Los Angeles. Exceptional care, clear communication, and…read moregreat affordability. Dr. Kasparian provides wonderful, humanistic care. Can't recommend it highly enough.

The emergency room experience was interesting. Not bad. Not amazing. More like "we're renovating…read moreand everyone is doing their best with the group project." The place looks like it's getting a facelift, so I'll give them that. Fresh walls may be coming. New energy may be loading. But right now the organization still feels like it's buffering. The doctor was cool. That helped a lot. Calm energy. Normal conversation. Didn't make the visit feel heavier than it already was. In an emergency room, that matters because nobody pulls up there for fun. Nobody is saying, "Let's see what the ER is doing tonight." You want people who can make a stressful situation feel a little less chaotic. The security setup was the confusing part. You can walk in with the patient without being registered as a guest, but once you step out, now it's a whole process. Badge. Registration. Security check. Side quest unlocked. Why not just do that at the beginning? It felt like airport TSA designed a scavenger hunt inside a hospital. Some of the machines weren't working when we got there, so getting vitals checked took a while. That was weird. It's an emergency room. The machines should be awake before we are. A hospital with machines not working is like Starbucks saying the coffee machine is down. Technically possible. Emotionally unacceptable. The receptionist was definitely having a day. I get it. We all have those. But at a hospital front desk, the vibe matters. People are stressed. Worried. Confused. Already thinking WebMD gave them three hours to live. A little warmth would go a long way. You don't need Disney cast member energy. Just maybe less "you interrupted my villain origin story." The atmosphere felt like a hospital mid-glow-up. Construction energy. Moving parts. A few systems that need tightening. Not terrible. Just noticeably not smooth. Overall, the experience was still good because the doctor and staff helped keep things steady. But the ER flow could use better organization, working equipment, and a front desk vibe that says "we got you" instead of "why are you bleeding near my paperwork?" it's giving... Grey's Anatomy if the hospital admin team had one group chat and nobody checked it.

We hadn't been to this hospital and were a little concerned, given some of the reviews that we saw…read more We really needed a doctor, though, so we took a chance and went. Our experience, almost from start to finish, was amazing! We went to the ER and were taken in almost immediately. Testing and diagnosis happened rapidly, and my wife was treated quickly. We have been to ERs where we thought "is anyone paying attention?" It was not like that at all. The nurses were friendly, professional, and attentive. Most impressive of all was our doctor, Dr. Cynthia Pfieffer, whose genuine compassion and warm demeanor has us both considering establishing this hospital as our primary care facility.

My wife and I came to this Northeast Valley location to see a lactation specialist. When we went to…read moresee our baby PCP, they asked if we also wanted to see a lactation specialist so my wife was interested and we made an appointment. The day before, Monica Garcia give me a call to asked if we could come earlier because she wanted to train someone as well. We give them all our information ahead to speed things up. When I arrived to the place, I found parking easily in the parking lot. We went to building B1 because that's where it was. We checked in at the window and after the person working double check our insurance, he told us they don't accept it even though we already provided this ahead of time. So it was just time wasted for us to bring the baby and then being told that they don't accept our medical coverage even though my daughter PCP is a Northeast Valley doctor.

I was having trouble making an appointment by phone, I went in to the clinic and I was helped by a…read moregirl named Wendy Aguirre , she has the absolute best customer service, she helped me so much, I truly appreciate her .

The staff at Providence Holy Cross hospital was absolutely amazing. I was admitted into the…read morehospital and was there for three days. They really took care of me. The type of care I received was the best I've had in a very long time. One thing I could say about when you're not feeling well service, comfort, and care means the most. The nurses and the doctors were absolutely amazing! Thank you!! I did NOT like the food at all reason for 4 stars instead of 5.

An old story. Tyrant nurses during Covid that had no idea how to treat a veteran…read more The doses of meds were wrong for my seizure condition and nobody gave a damn. The worst hospital I ever been to in my 68 years . Not to mention, my patient rights were violated, and they knew it. Their policies violated my rights.

Had a visit with the GYN and it was honestly so amazing! I always dread these appointments but the…read moreteam and Dr was so friendly and made everything feel very comfortable! There was two medical assistant, Yadira and another, who I don't remember her name but both were so amazing! Appointment overall took about 20/30 minutes from walking in to walking out, which seemed pretty fast for me! I definitely would recommend this location to everyone!

Literally the most incompetent health care you could imagine. Different answer from every person…read morethat works there. They have cost me so much time and money trying to get anyone that has a clue how the system works. I feel sorry for anyone that's forced to deal with these clowns.

A little hard to find but lots of parking in the back. Diana helped me at the front desk and easily…read moreanswered all of my questions. She was super friendly and went out of her way to explain everything to me and get me a much needed appointment. They offer low cost vaccines and physicals if you don't make much or any income. You need to go into the office to get pricing and info. They will not give you any of that info over the phone ***

Just thinking about doing therapy, freaked me out. I could handle everything that came my way, I…read morewas perfectly fine holding everything in. That was until I met Alycia Wood. She changed my whole opinion on therapy. At first, I had the largest wall possible, built up and I didn't want help breaking it down but she made me feel so safe and comfortable talking to her. Things that I didn't even realize I was going through, that were causing me so much anxiety, she helped me understand them. Before her, I was suffering with major anxiety attacks, daily, causing me to get little to no sleep. She helped me process things I didn't know, needed processing, which has allowed to manage my anxiety. To this day, she still continues to help me work on my inner struggles. To her, I am forever grateful for not giving up on me. I recommend her to anyone and everyone, I can. Thank you Alycia!

So after reading all the bad reviews still gave this place a chance. My bf had an appt a week…read morebefore mine and I went with him. The facility was clean and the Dr he saw was great. So I was at ease for my appt the following week. My appt was at 940am. I checked in 943 am. Sat dow started doing paperwork and was told because I was 4 mins late I couldn't be seen????? Like this is a low income clinic. People dont always have transportation etc and theres no grace period is insensitive to the community it serves. I will be finding a new clinic. You guys have been warned good luck. *side note by bf was more than 5 minutes late and they saw him. So maybe the rules change daily.

I had to wait about 1.5 months for this appointment, which luckily was just for a physical. From…read morewhen I checked in until I left it was about an hour and 15 minutes. I came in 10 minutes early and was let 20 minutes later. The time I had with the provider was really fast and seemed a little rushed and I feel like more questions should have been asked. I needed to make another appointment for pretty much anything outside of the physical. I did love that my provider was a women and a POC