I recently had my pool installed by a group Unique referred us to use- Blue Island Water Group…read more After the initial installation, the pool had multiple leaks, one broken pipe and two others actively leaking. We just added $80 worth of salt to the system, which all drained out or just sat on the bottom. Unfortunately, Blue Water Island Group refused to come back and fix the issues until the final balance was paid, even though the work was clearly defective. They did eventually return to make the repairs, but by then, the pool had turned into a swamp, filled with debris and worms, and we still haven't even been able to use it. We just went to Ace Hardware and spent $70 more dollars on chemicals to try and get the pool clear. For our first pool, this has been a total nightmare.

I ordered a spa cover and they sent the wrong size. I had to wait another month for the correct…read moresize. I spoke to "Joe" and some other male at the Orlando location. Those two individuals were the rudest human beings I've ever spoken to. I would strongly advise you look elsewhere for your pool and spa needs. I spent $1200 on the spa cover....I got no paperwork, product info, warranty info... I have no idea how this place stays in business. What a clown show.

On a recently installed pool from Splash Pool & Spa at Phillips Hwy the transaction at the store…read morewas good. The problem started less then 60 days after the pool was purchased, professionally setup and filled. The Styrofoam on the filter flap came off. I contacted Splash Pool & Spa and they claimed that it was not a warranty problem and that I could buy a new flap for the new pool. Not a way to do business and keep customers happy.

This company is garbage. We bought a pool from them May 2019. Here it is 2yrs and 2 months later…read moreand this pool gave out. I would recommend people stay far away from this company. Their customer relations is the worse. When we first bought the pool it took 2 months almost just for the installation. Come this past weekend the side of the pool blew out. They offered no help this morning when I call to see if it was still covered. Really bad company.

Outdoor Dream Company Why is it so hard to get a service…read moretechnician to call us back? Do you actually have a technician to service south east Georgia? Is the only option to have a service technician come to our house has to be from Jacksonville Florida? Why is it an 1175 service call? 800 dollars for travel BEFORE a diagnosis is made. Really??!! I deeply regret buying from your company. Your company has zero intentions on honoring the warranty you offered. The template your invoice billed me on was for a vehicle NOT a spa. We asked for the chemicals promised, never got them. We asked for a service call technician to call us and never got that either. How can you claim to be a reputable company with such poor customer service? Your company is under investigation and I can clearly see why. Hopefully the BBB and Florida attorney general will stop your shady business practices.

More Like Outdoor Nightmare. I met this group at the Jax Outdoor Show in March. The slimy sales…read moreguy, Marc tried to pressure sell me the floor unit then continuously bugged me with texts and calls for three months. I went in and made a deal predicated on getting the kitchen in two weeks. Seven weeks later no kitchen, no call backs, oh and guess what? Marc no longer works there. The only person whoever picks of the phone is the highly apologetic and completely ineffectual receptionist. I want my kitchen or I want my money back. The excuse caboose has left the station. I recommend customers avoid this contractor.

Our experience with Wes, at Vita Spa in Orange Park, was TOP NOTCH. If I could, I would rate him a…read more10. Our delivery date was changed several times due to our deck construction and he was flexible enough to accommodate each change. When the deck was finished we finally had it delivered. Upon uncovering the hot tub there were a couple defects in the fiberglass. One call to Wes, a video was sent, and it was approved to have a replacement delivered. The replacement happened 2 days later. WOW! The two men (can't remember their names) who came to pick up and deliver had an ingenious way to remove and put the replacement in its place. The deck is 4 feet off the ground so it had to be lifted. No scratches or dents, it went perfectly and our hot tub is perfect. Thank you Wes!

Just wanted to share my awesome experience with Vita Spa and give a special shoutout to the…read morefantastic trio - Adam, Wes, and Flora! First off, the pricing compared to value was on point, making it a no-brainer. The whole delivery and setup gig? Easy day. Additionally, Adam doesn't just focus on the sale, but also the relationship and service after the sale. Anything I need they're always happy to assist to include chemical use and tips on the operation and setup. Props to them for making the whole spa-buying thing way more enjoyable than I expected! Big thanks to the Vita Spa crew for the great service. We've been using daily for the last three weeks and love it. If you're on the fence about where to get your spa, these folks know how to do it right! Family owned and operated, highly recommend!

Pay attention. Corporate has so much control. These men have been honest and helpful for years…read more Do not compare them to Corporate Scheduling for home repairs with improperly trainees.

Oh man, owning a pool is VERY EXPENSIVE! Recently our pool pump blew up; that's right it blew up…read morewith fire coming out of it. We didn't have a choice but to replace the pool pump so we went to Leslie's since they offer interest free financing for 12 months through Wells Fargo. In the store we picked out the pump, made an appointment for installation, and paid. A couple of days later our appointment arrived and the tech showed up to install our pump. He did a very quick and excellent job at removing the old pump and installing a new one. The new pump works great, has a 2 year warranty, and we have 12 months to pay it off. In store staff and the install tech were all very nice and easy to work with.

Great people, great store, just moved into a new home, pool was a swamp when we moved in, everyone…read morewas super helpful, I followed their instruction to a T, pool is Crystal clear and super low to maintain, I go get the water tested weekly (kinda my thing I guess) and it might need a cup of acid for the ph here and there but nothing major.

The absolute worst of all pool cleaning service. Showed up once in 3 weeks. Didn't really do…read moreanything. Even after canceling service billed me the very next month. Save yourself the anguish and go elsewhere.

I hired Aqua Luxe to re surface my pool as the pool was built in 1998-ish and it was due. Blake…read morecame out and gave me a quote and a timeline. Once he was hired he stayed on schedule, kept me updated on progress with photos as I was not living in the home yet and was 4 hours away. He worked with my screened in enclosure replacement guy to make sure that everything went smoothly. He even suggested things to do for my pool and kept my pool looking good until I was able to make the final move. I would not hesitate to hire him again or refer him. Great work, Fair pricing, and excellent customer service keeping me informed through out the process. A company that goes above and beyond for sure!

Pools and pool repair are expensive but they don't have to be painful....these guys do great work…read morewith no hassles . They show up and produce results in a timely manner. Hopefully I won't need them for a long time but if you need pool repair they are top notch.