Thieves, completely lied about a repair to my vehicle and we're going to charge a ridiculous price and take my money. If I didn't know what they were talking about I wouldn't ever have know. I worked in the business for 35 years and that was the worse I have ever seen. The shop foreman would not talk with me because the guy at the counter said he is not a people person, he runs the shop, he new it all was a lie, stay away. You may think they are great but they are cheating on jobs and people for the sake of money! read more

I highly recommend Meineke in Dover for any car repair needs. Every time I've been there they've been very transparent on what needs to be done in fact my latest repair was half of what was estimated. read more

They are extremely honest. Dealer said I needed brakes. Meineke showed me pictures of how great the pads were and nothing was needed in repairs. Saved me over $400! read more

Took my car in for inspection, oil change, breaks and tint removal. Pick up my car on the first hot day we have had in 7 months, and my AC is of course no longer working, my car battery keeps dying due to my engine fan running after the car is off and to top it off there is dirt and grease on the beige interior of my vehicle. I have NEVER had issues with my vehicle until now. I would okay it safe and steer clear read more

Meineke Car Care Center - Auto Repair Near Me - Dover, New Hampshire

Incompetent, is the best word I would use to describe my customer service at meineke today. Many things went wrong with my vehicles visit to the shop today. First they were an hour late to get my car into the shop despite me arriving at the scheduled appointment time, then they needed to get the part, then they got the wrong part, then they sent some one out to get the right part again.... so 4 hours later my car finally has the right brake pads replaced. I asked them to "make it right". They refused to take any thing off my bill despite wasting 4 hours of my day. Then they over charge me 200$, credit it to my account 2-3 business days. If your on a tight budget that could mean food on the table. They should have at least taken labor off my bill as it's not my fault they had the wrong brakes, sent some one out to get the wrong brakes, then have to go out again to get the right brakes. They wasted my time, and my money. In short meineke has terrible practices, a disorganized shop, and incompetent customer service. Never meineke again. read more

Items were stolen from my car, I was over charged for services I was never told about and overcharged for services I explicitly said I didn't want at Meineke (899 Central Ave, Dover, NH). These are not statements I would ever make lightly. I went to get 2 snow tires put on my car and was told I could get a free state inspection. I asked to have the tires, free state inspection and oil change done to my car. They charged me for an engine and cabin air filter without ever asking me if I'd like that done. I had just replaced both of them 2 months prior and they did not need replacing. When they pulled them out of the trash to show me, both of them were both still clean and white. Their response was "well when I ask people, they usually just have us do it." I was asked if I wanted synthetic oil, I said no and to give me the cheapest option. When I inspected my bill, I noticed I was charged $75 for the oil change. When I asked why it was so expensive, they told me that it was synthetic oil. After explaining that I didn't want synthetic oil and I've never put synthetic oil in that car, his response was "well I don't write down every time someone tells me they don't want synthetic oil." I also noticed on the bill that I was also charged $40 for a state inspection that I was told was free. The guy behind the desk said that my state inspection couldn't be free, but next time I come in, that state inspection will be free. When I went to get into my car, I noticed my center console compartment had been opened (it is always closed) and that both my iPod and Hyundai specific connector cable was taken out. I've owned the car for 9 years and never listen to the radio, always my iPod that's connected to the car in that compartment, I was listening to it on the way to drop off the car at Meineke. I asked the guy behind the desk and the first thing he says is "I'm not responsible for your property" then mumbling audibly under his breath "people shouldn't leave shit in their car." He insisted that he locks the cars every night and that his guys didn't have the capacity to steal it. I asked if he could review the cameras to see what happened to it and he told me there were no cameras on the property. I am now out $1300 for what should have only been $207 worth of work and I am now working with Dover PD to try and recover my iPod. read more

The owner Paul is terrific I have a feeling he took a little bit of a loss on our car's repairs but he gained 2 new loyal customers. We'd taken our car to someplace else to get it inspected and were told it needed $1,200 in repairs. We called around and Paul said he could beat their price. Now we have our car AND a completely trustworthy professional business owner with whom I plan to do business with from now on! Max is a great Service Advisor. His quiet demeanor and occasional suggestions are very reassuring. He's good looking too. Did I mention he likes his head scratched? read more

Meineke Car Care Center - Max's Business card. - Auto Repair Near Me - Dover, New Hampshire

I went in for an inspection. I sat waiting for 1.5 hour and was told my car wouldn't pass inspection. I was handed a receipt of specific things needed to be done and the grand total was $1999. They told me all these things wrong with my car and I left absolutely broken thinking I would have to pay all this for an inspection. I went to another garage, told them what happened, showed them the pictures and details of why my car wasn't being passed and they laughed. I passed my inspection and was told i was being scammed into spending money on fixing things that do not go under the inspection list at all. do NOT go here. also I am a 20 year old woman, and I believe because I am young and was perceived to be as stupid, they thought they could really get a lot of money out of me. never going here again. read more

Very honest and explain things to you before charging you. So happy I brought my car to them!

I needed my exhaust manifold replaced and these guys were great. This was a lengthy and expensive job but Drew and Cody were very friendly and had great customer service skills. They kept me in the loop and were very accommodating. I highly recommended this shop for your car needs. read more

The new owner Drew was incredibly helpful, responsive and transparent through the whole repair. I dropped off on a Saturday after close of business, was updated immediately and the repair was done within a couple of days. I was even given a follow up call to assure all was well. I can't ask for more than that. Thank you so much. read more

Had my boat over 2 months took the whole engine apart couldn't find the issue. charged me hundreds in labor and told me it need a new engine. took it to a new mechanic and he found the issue in 10 minutes needed to valves. If you arent an established customer of theirs they absolutely do not care about your business and are not shy about it. Dont take your boats here. read more

Made an appointment over a week in advance for an oil change. Dropped the car off 10 minutes early and was told "it might be a little bit until it goes in" returned two hours later to find my car had not been touched and was told "It's going in next." I politely asked for my keys and left. I understand things go wrong especially in the vehicle service industry, but I would've appreciated some kind of a heads up either when making the appointment or dropping off the car that it was at a bad time and I might want to reschedule. If there wasn't time for my service, why waste my time? read more

I thought everyone there was great. Prices came in within estimate and timing was good. My regular mechanic was on vacation and they fixed my a/c just before a heatwave. It wasn't cheap but they're never cheap to fix. Price was right in the ballpark of what I was expecting. Paul's a little rough around the edges but I don't expect my mechanic to be genteel. I found him quite pleasant. Old school garage guy. I felt like he was straightforward, which, as the son of a mechanic, I appreciate. Showed me the part they replaced. Great at level-setting expectations. No big promises he couldn't keep. Other guys were polite. What more could you want from a trip to a garage? If you want pampering, go to a spa. I'd go back to them. read more

Visiting family from out of state and we needed a oil change and tire rotation with balance the oil change cost 29.99 the tires cost $22 each!!!! Total $88 to balance and rotate the tires absolute rip off. I will NEVER use your services again and will make sure all my friends are aware of the way you all do business read more

Drew and his team once again provided great service at a great price. Super happy with my new tires and brakes.

Owner is a conman starts off sweet caring like here cares about you car and pocket book but he is out to squeeze every penny he can out of you went to have tried installed, he was giddy as school girl then I said I'm bring in my own tires his demeanor changed from night and day he practically told me I was going die and not trust anyone except him and his company for tires I walk away after 2 years o went back got couple quotes for muffler he wanted to replace everything but kitchen sink went to gagnon autobody they replaced only what was broken and i saved 2000 dollars. 4 years latter still working with fix, I dont trust the guy at meineke at alll read more

I just want to say that Paul over there at Meinicke and their team are some of the best at what they do. They took care of me with very little notice both professionally and at a reasonable price I just want to thank them for the service they Provide for the community and for the service Paul as a veteran has given to this country . thank you God bless. read more

Paul is the Best! I would recommend doing business with these folks anytime. Greetings from Milton, MA! read more

A new owner, Drew, bought this shop in the past couple of months and is a really nice guy. I had a great experience with their shop. Was experiencing a high pitched squealing in my Honda Accord. They gave me a free inspection and quote. Turned about to be a seized caliber in one of my tires which had damaged the brake pad and rotor. They charged a fair price for the work and got it done within a couple of hours! Would recommend based on my experience read more

I posted a review three years ago which has been relegated to the "not recommended" area. In light of today's occurrences, however, it should be "highly recommended," because we were not only screwed three years ago, we now are going to pay tons of extra dough to undo what Paul and his rip-off artists did to the car. Here's my original blurb: I shall not say one bad word about the proprietor; I will state the facts, you may draw your own conclusion. In the first phone call when I described the problem with my daughter's car and how I expected the work done, I wanted to be sure he understood I wanted a bolted-on system, no cutting, no welding. He proceeded to have his trained ape cut off the flanges and weld the system together. He installed a Walker pipe and charged me $239.78 for the part. I can buy the same exact part on Rock Auto for $84.79 or at Advance Auto Parts for $120. He made up a "sleeve," an eight inch piece of pipe worth $10 to join the components where he had the flanges cut off. His price for the part: $150. The car also had a CEL showing, so he told my daughter on the phone he was going to change a sensor, and she said, "You should call my father." He did not call me; he changed the wrong part (if he and his so-called mechanic knew anything they would have changed the air-fuel sensor, not the O2 sensor). That part was $129.56. I went to the store to complain, and he told me, "I knew you were going to be trouble." Anybody who knows anything is going to be trouble to this guy. The $150 sleeve installation was a totally botched job. The angle was wrong in aiming the system toward the back of the car, and the overall length of the system was too long. We had all sorts of resonances, the system was falling off the hangers, and the rear muffler failed because of the excessive pressure against it being bound up against the rear bumper. I finally had my personal mechanic fix this can of worms these cretins had created. RUN! DO NOT WALK! GET AWAY FROM THIS PLACE EVEN IF IT'S A LIFE AND DEATH EMERGENCY. I had to give a star, I wish it could have been negative. We went for an inspection today at a reputable repair shop. Where Paul et. al., had cut off the flanges and welded in his $150 sleeve, we now have serious leaks. The shop wants to install new parts which will be bolted together as per manufacturer. They want to use new parts and replace the entire system, which will cost $2,100. This is why I told Paul to not cut off the flanges; I did not want a welded-together system. The most ironic thing he said to me was, I'm just trying to save her a couple bucks." Now we're in the hole for a totally substandard job three years ago which will cost hundreds to undo today. Quote below: "This review is looking pretty epic! Nice!" Let's see if it stays up. read more

If you're really smart stay away from this place. He's extremely petty, over the top on vehicle inspections.

Got to say that based on previous reviews I would not use this business for service but it was the only service station that my car could limp to. It was making a horrible grinding sound from the front passenger wheel, I thought for sure it was a bad wheel bearing and thought there goes $600 plus I knew at this late hour it wasn't getting fixed tonight and I was more than an hour from home with no easy ride to be had. I parked the truck and walked into a busy reception area where the fellow behind the counter read my facial expression and asked me what was wrong. Told him what I expected was the problem and after a short discussion he had one of the mechanics clear a lift and instructed him what to look for. 15 minutes later I was driving down the highway my truck good as new. Turns out it was just a faulty backer plate that was rubbing against a moving part. The charge for the service was so very reasonable. If the previous reviews are to be believed I would have been taken advantage of but not the case at all. I highly recommend this establishment it is top notch in my opinion. If you have a similar experience here or find this review helpful please click the "useful" button. read more

After my first review 5 years ago claiming I would never go back, review still stands. Paul tried to lie to my aunt and tell her she paid less for a deposit than she had already paid. Thankfully she brought up her checking account and had proof. Paul is the epitome of a shyster and that will never change. If you want to be over charged and scammed go here! Ask for Paul!! read more

If I could put into words how bad this experience was, it would be a short story, well here it goes. First I made the appointment online and not less than two days before after I made arrangements with work, Paul called me and told me suddenly he needed to cancel it because, he was short a guy. No remorse and no care just dry. I dropped my car off on Friday he had it all Weekend and got to it Monday afternoon LATE, it was not done till AFTER hours and he told merit would be done Monday. He charged me way more than he quoted pretending he gave me a deal, than the car was sent for An alignment which I didn't even fully need, he also was TOLD to leave my Gas Cap Check light on and HAD I not called to remind him it was about to be tested. It gets worse despite all that from 479-520 for a damn tire rod, alignment and labor, paul told me he would leave the car with keys in it parked at his shop. I advised him I work late and he said no problem it will be here, he NEVER called me to let me know it was NOT done that night. I advised him I would walk to get the car, could have been raped,mugged etc. My car was not there. I called the shop the police and Paul's excuse was it was held up, that's very funny considering his guy went up there at 3:45 and suddenly didn't return till after close and left my car there? How the hell did the worker get back to the shop? no apologies just excuses, he is horrible at customer service and no respect or care for his customers. Last time I ever go there inconsiderate and rude, don't take your care there UPDATE the car was done at 4:25 yet they cannot explain what happened read more

I was very pleased by my experience. I will be bringing my cars here from now on. I had fine customer service and the car was fixed in an excellent timeframe. I definitely recommend the Dover Meineke. read more

I have been retired from the fast lube idustry for the last 10 years. I am very reluctant to bring my car anywhere. Then I happened to find Paul. I thought for sure my car needed a front CV Shaft and was prepaired to spend a couple hundred dollars. Paul told me I needed to leave my car and he would call me when it was done. Before I got home Paul called and told me the car was all set to come back and get it. When I got there he told me one of the shields was grinding on the front wheel. He removed the shield and didn't charge me a dime. Paul's honesty and good will earned him a customer for life.... read more

Wonderful kind soul, helped me when my brake fluid light came on today, filled it up an hour+ after the shop closed. No charge even with me throwing money his way. Lights off, waiting to see my mechanic at home. THANK YOU!!! read more

Went there with small problem they gonna make it big this and that kinda bull, didn't agree to do it they did it anyway, they said it'll be done in 1 hour, 4 hours later they called, after I missed my work, don't go there they're just gonna break ur parts instead of fixing it read more

As an out-of-towner, when my brakes started to squeal driving down 16 I had no idea which service center to use. Thankfully Meineke is right off the highway and even arriving after 4pm the owner and his guy were able to replace my back brakes before they closed and had me back out on the highway. Plus there was an adorable Chocolate lab shop dog to play with while I waited. read more

Wicked nice people here. I had a dead battery and called to see if I had my car jumped would they be able to replace my battery as fast as possible. The man at the counter said absolutely. I got to the shop about a half hour later. They wrote me up and took my vehicle into the shop. They tested my charging system to make sure everything else was ok. They replaced my battery and I was on my way. It was a great experience and will definitely will be back!! read more

Stay away! Do not Use! Not worth the hassle / head-ache! I booked an appointment using the number listed on the website, when I arrived at the shop they "had no record" of my appointment. I called the number back and truthfully they are an appointment setting service for the independent stores. They swore that they had provided the information to the shop so neither party was accepting responsibility for a mistake. A week later I was called by the corporate mediation center in Charlotte NC where all they did was apologize for the inconvenience. The manager of the store is somewhat hostile, and if you don't like dogs and or are afraid of them, be careful as he has an old vicious dog in the store. The moment I spoke with the manage communicating my frustrations with them the dog snarled at me and postured in an attacking manner. Do yourself a favor if you are looking for customer service, stay away from Meineke period. You won't find any reasonable experience at the store or with Meineke, ever. read more

I had the worst experience ever here. The manager in Dover is unreasonable and takes advantage of his customers. I took my fairly new car in for state inspection and it was rejected for brake pads. Due to his estimated repair costs I took it elsewhere and when I went back for the stickers he was going to charge me again. He overcharges for a state inspection in the first place and legally can't charge a recheck fee but does. Save your time and money and go elsewhere! I had to pay to have another state inspection but it was still cheaper than going to him again. read more

Please avoid this place! Man I wish I read all these other pooor reviews before I brought my car here. I got my brakes repaired in December since they provided me with a reasonable and competive quote over the phone. I had to wait for my car to be finished there since I couldn't leave it. After waiting for over 2 hours, the delivery guy brought the wrong brake parts, which resulted in me waiting an additional 2 hours for the right parts to be delivered, and for them to do an oil change. Then at the last minute, I was told my check engine light was on and I needed a part (I believe they said it was a faulty o2 sensor, which I knew didn't seem right since I had recently had it replaced at the VW dealership). 4 hours later, my car is ready and yep my check engine light is on, which it hadn't been before. Being a VW, I know how quirky of a car they can be so I let it go, thinking it was probably just another unrelated issue. I will say however, that I didn't have a good feeling when I left Meineke. A few weeks later and my brakes started squeaking, even though they hadn't before when I actually did need them replaced. I figured it was perhaps the cold weather or ice or something stuck in them. However 2 months later and they are still sqeaking. In addition, a few days ago my car started "chugging" on the interstate. Yesterday it got much worse, so I popped the hood to check the fluids, etc. Thats when I noticed a disconnected wire that wasn't there before. I plug it back in and volla! My car is running fine "for now" and my check engine light went off. I found this very interesting since I hadn't brought it to anyone else since I had brought it there. The fact that my check engine light only came on once I took it there makes me think they were trying to get me to purchase an additional part that I did not actually need. I've seen it all too many times where auto repair shops take advantage of people, thinking customers, especially women are too dumb to know they are being lied to and taken advantage of. I called today to let Paul, the guy who runs the place know of the issues I experienced since I brought my car there. He had no recollection of the part I needed, but offered to hook it up to the code reader ($$) and take a look at my squeaky brakes. I think I'll save my money and my time and take it somewhere trustworthy! read more

I saw all the negative reviews but I only needed a state inspection and their price was cheep. I made an appointment for 4:30 on a day they closed at 6. I showed up 5 minutes late (which was my fault) but was told they we closing and I'd have to come back the next day. Drove down the street and had it done at another shop. I won't be back. read more

Been going here for a while now. Seems like I've been taking my car to this place a lot. Probably should have a new car by now. After being charged more than I had discussed including getting an oil change I didn't request and the reason was - "I do a lot of these things and I though it was on the job order". Wait a minute, YOU DON'T LOOK AT JOB ORDERS AND DO WORK TO CARS THAT DON'T NEED IT BECAUSE YOU DO A LOT OF OIL CHANGES? REALLY? More likely the low hanging fruit stuck on my windshield was too tempting for you to pass up. I'll be doing business elsewhere since #1 PAUL cant read a job order. and #2. he figures that I'll be back in so you can credit me back the amount you charged me for probably by overcharging me the difference. Nice try but I'll NOT be doing business with a F-UP who cant read a job order or even remember what work was to be done to my car after it was discussed. read more

I scheduled an appointment one day in advance for a used car inspection. Upon arriving, I was told that I would have to wait over an hour for a State inspection to be done on the establishment's computer system. Why wasn't I told about this as soon as they knew about it, instead of when I had arrived and they were half way through it? Well, I decided to wait it through. The inspection was costly, about $75. I paid $30 for the exact same work just north of Boston at a Meineke. However, it was a very thorough inspection, the mechanic himself was courteous and knowledgeable, and the quote was reasonable. read more

Very good shop, no b.s. from Paul in the front. Honest and efficient! I used to have jeeps and could do basically any minor repair myself but now with a VW I need the pros, went in originally with a transmission issue, been going to them ever since. No one would touch my VW for a transmission service except a vw dealership, I was quoted at $450 at the dealership, Paul took it in and in just a couple hours my car was returned for a fraction of the cost, $175 plus fluid. He's great n this shop does great work! read more

I needed brake pads and rotors replaced and also the alignment needed to be fixed. I asked for prices from several stores and this store offered the best price for each. They did a good and fast job. The manager was a nice person. We talked while I was waiting for my car to get done. They also gave me a free state inspection sticker for the next year since the service charge was higher than a limit. Very satisfied. Recommend this place to others! read more

Excellent service! My car was towed here about an hour before they closed, and they fit me in and stayed late to finish the repair. Friendly and helpful front-desk reception, too. Thank you! read more