An excellent customer service experience every time I am there. Professional, friendly, careful…read more Good products for both personal and business. Quintin has been especially helpful.

I've banked with BofA for about 6 years. My online and ATM experiences have been pretty good…read more Branch experiences have been mixed. I've only been inside this Dover NH location once, and it wasn't a happy visit. I came in to cash/deposit a US savings bond and to withdraw cash in specific denominations (which I had written down). With regard to the savings bond, the teller immediately asks me how long I'd been a customer. I get that they have a 2-yr requirement for cashing bonds, but this isn't something I need to be involved in. For one, it's an off-putting policy that they should, if anything, be reluctant to telegraph. But moreover, why ask me? They're just going to look it up in their computer anyway. How about just skipping to that part? In any case, after the hand wringing over my tenure as a customer, the teller apparently neglects to consider whether BofA will actually redeem my Jun2023-issued bond in Jun2024. TreasuryDirect suggests it will, but BofA policy decided it would not. And unfortunately, the teller doesn't discover this until after she's instructed me to endorse the bond, and has run it through her printer adding a date and transaction number to the back. So now I have a bond that looks like it's been redeemed, even though it really hasn't. Her apparent supervisor gives me her business card and tries to convince me that this printing risk is something I had agreed to when I swiped my debit card at the beginning of the transaction. Cold comfort. With regard to the cash in specific denominations, the teller wasn't able to give me any $2 bills. And like the savings bond, the teller didn't figure this out until after initating the withdrawal (she had apparently misinterpreted my written instructions). And then ultimately, once she gathered the cash, she just handed it to me as a stack rather than counting it out in a fan in front of me. Amateur night. I stopped at TD Bank on the way home; and even without an account with them, they happily sold me all the $2 bills I wanted. I should probably start banking with them instead.

(Update on 11/28/17) When I first wrote this, I failed to mention that the Citizens Bank that…read moreabsolutely FAILED in every regard, is in Franklin, MA and NOT the one in the Stop and Shop Market, also in Franklin. Regardless...my comments apply to the bank in general and not MY specific branch (or ex-branch!!!!). This goes back a few years when my wife and I took out a Home Equity Line of Credit to help my son buy a home. It went well...for the first month...and then I realized I was overcharged for a small fee which took months to get returned. THEY then lost the second monthly payment (I sent it by mail to the address they gave me at my branch of the bank.) (I ALWAYS greatly overpaid my monthly payment because we hate debt and wanted to get through this one quickly.) They simply lost it and told me I never made it...though I could confirm in THEIR OWN PAPERWORK that it was received. This also took MANY months and hours upon hours upon HOURS sitting in bank branches and on the phone. There was a $50 annual fee of which I was unaware (it may have been in the contract but I was not advised) and they would not take it out of the large overpayments that I made each month. They started charging late fees for the $50 fee...I was just out of surgery (had to have my native kidneys removed 2 years after a transplant) and when I finally was told about the $50 fee...I was advised that it could NOT BE PAID from a transfer from my Citizen's checking account. Since they lost my mailed payment (which in fact they DID receive) I didn't want to mail another payment to the bank. I was told I had to bring the $50 in IN PERSON to pay the annual fee. As stated above...I was in recovery...and NOWHERE in my contract did it say that the $50 fee had to be paid in person and NOT by transfer from my Citizen's checking account! Forget bank by mail!!!!!! This bank is UNREAL!! Believe me, I wrote letters to everyone, the CEO of Citizens Bank (no replies), Federal and state agencies (in RI where the bank is based) and the Consumer Financial Protection Bureau. I was pretty darned motivated! I worked with nice people at Citizens but got less than NOWHERE until my letter writing started. I must have hit the right agency as then I got results. I call this my 8-month + - nightmare and I finally transferred the HELOC to another bank and paid Citizens off. If you deal with Citizens...keep immaculate records of EVERYTHING. I don't know if it was incompetence on the bank's part, simple error, the bank is too big and they can't keep accurate records ... or perhaps there was "another reason"...why they put me through this but be assured, I will NEVER consider this bank for ANY transaction my wife and I may have in the future. I MUCH prefer smaller, local banks or Credit Unions from now on. THIS experience was very unpleasant and I'm not totally convinced that I was fully reimbursed for their errors (approximately $700 if I remember correctly; not to mention a great number of hours of work trying to shake a head or 2 loose at corporate (to no avail). Finally, there was just too much paperwork for me to get myself to go over all the math and the "facts" again. I was burned out...but as they say...with a class action suit now filed against Citizens Bank regarding annual fees on HELOC loans ..."victory is sweet". Horray for the CFPB...even if they DO have 2 bosses at the moment!!! In my humble opinion...there is plenty of work to do investigating Citizens Bank, even for 10 bosses!!! Get a shovel, boys...(and girls).

Arrrggg! Don't ask questions, of you do they get grouchy and rude! Problems with your account-hope…read moreyou don't need the fraud department! I don't think they even exist!

You must wait 60 days before the remote deposit feature is available to you as a new member which…read moreis not disclosed when you sign up.

I will never use a regular bank again! We had applied for a mortgage with a savings bank that I had…read moredone business with for years and they assured us that it would be approved. After endless requests for "one more" document, one week before our closing date they decided: Um, actually, no money for you. We ran into YCFCU where we had no previous ties, told the manager our story and he said, "Bring in all your information and I'll see what we can do." Two days later they approved us and we closed on our townhouse in York on the scheduled day. I immediately withdrew all my money from the first bank and put it in YCFCU. They have been so helpful ever since. They suggested Kasasa and I didn't have to do a thing and now I make extra interest money each month. I make mobile deposits with my cell phone every week instead of trying to find time to go into the building. My checks used to build up until there were 20 or more by the time I got in there. I have never paid a fee for anything. I used to get charged by the former bank for all kinds of random things such as not making any transactions for a month. What?! I get punished for that? Credit unions are the only way to go and this one is WONDERFUL!

This bank engages is dishonest almost criminal business practices. Theyre website and apps are…read moremissing basic functionality like the ability to pay the last statement balance on loans with an external bank account. I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing. The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due! They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault! Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.

It seems to be their practice to take all your debits out of your account before putting in your…read moredeposits. This way they can charge you $30 for covering debits if you go to a negative balance. Shady.