My client in The Milago Condos was putting his condo on the market. He hired a BIG NAME Local…read morecarpet cleaning company.... We were hired to come in to do the move out clean and were SHOCKED how they "Professionally Cleaned" the carpets especially since stains were still relevant and the vacuum lines look like a non Pro attempted it. We asked the client if we could call in a REAL PRO TO FIX THE ISSUE AND HE SAID PLEASE DO!!! WE called in BB&B and they pulled so much urine odors out that we could smell it when we walked in as they were doing the job. We emailed our clients pictures and they were shocked! When you call a Pro it should look BETTER than what the AVERAGE JOE can do. I'm so grateful for the outcome and shocked at the same time.

Bobby is the best. I was in the middle of a very stressful move and had little time to spare, he…read moreknocked out some frankly embarrassing stains and left the carpet better than when we moved in. He came on short notice, was extremely professional and easy to work with. The man takes pride in his work and would not leave until every inch of carpet was clean. Best of all, he's gonna beat any quote from the big carpet cleaners around town. This is an Austin local doing great work for his neighbors, call the man.

The cleaning was nice, everything was done well…read more The team showed up at 9:24 instead of 9AM, but they charged me starting at 9:15. I was also told they would call me about 15 minutes before they finished so I could come by and look at the place. I drove by after several hours and the cleaners were gone. Unfortunately, I just have to trust when they left - which is harder since they weren't honest about when they arrived. I didn't hear anything from the company until the next day, which is when I learned about the incorrect start time. When I asked about this, they sad the charge was correct even with the adjusted time.

So happy we use Cleaning Fairies to help clean our house every other week. They use the best…read moreproducts and our house always feels so magical after. They are meticulous and thorough. Also very responsive and easy to schedule/reschedule. I would highly recommend using them for your home!

In my multifamily rental building I have enough carpet to get it professionally cleaned for every…read morenew tenant. I have used Steamer's Carpet Care for many years. Mark does a remarkable job on carpets, using extremely hot water and a powerful machine that pulls up dirt, bacteria, odors and stains. Mark Higgins is an expert in steam-cleaning. He's dependable, efficient and experienced. I WON'T CALL ANYBODY ELSE FOR MY CARPETS

I want to give a shoutout to Mark! He did an amazing work for my house! I had water damage on…read moresecond floor and I searched and found him on google. He came right after I called him. He was always on time and did what he said he would. He is professional and knowledgeable at what he does. Equipment is commercial grade so things got back to normal quicker than I expected. Thank you for your help and advice! #Steamerscarpetcare

quality of work has really gone down. the guy that came out to work on my grout was extremely rude…read moreand made me feel unsafe in my own home. PLEASE be cautious if youre still hiring this company.

I was looking to get the grout around my tile floors cleaned. When I reached out to Real lasting…read moresolutions, they responded very fast and gave me a lot of helpful information. She talked me through the whole process on how to clean the grout, change the color and the seal process. Instead of just taking my money she was very helpful on giving me the information I need to do the work, and I was able to save myself a lot of money! I will definitely use Real Lasting Solutions in the future when I need advice or work done for my tiles!

We have never had our carpets cleaned professionally. We finally decided to…read more Super glad we called Jose. Night and day difference. Jose Was friendly and work was thorough. Super impressed and we'll be using him in the future. Thanks

We tried this company last week to have our rental property cleaned. They did a terrible job, and…read moreleft the carpet smelling worse than when they started. After calling the owner, he tried to sell me an additional visit to try again, but I would be charged for it. I don't think so. VERY DISHONEST. ----------- I read your response and thought I had made a huge mistake and reviewed the wrong business. I did not appreciate your smart remark "Thanks for playing", and wonder if this is how you treat all of your customers who aren't happy. I did some homework and called my daughter who met you at our property to let you in, Here is everything I found: -On your website, it says that you bond and insure your staff, but you said in your reply that you work by yourself. Which one is a lie? -Your website lists your business address as Suite 306. My husband is familiar with the area, and states that the address you listed is a trailer park. I am sure that is a really nice suite. Another lie. -I noticed that when you get an unfavorable review, you say it wasn't you or your company. Is this your standard response or yet another lie? -Should I go into the conversation you had with our daughter while you were at our property? I had her look at your Yelp picture and she said that it was you. Do you always ask young female customers about whether they have a boyfriend, and if they are into older men? Maybe you should consider changing the name of your business to Rodriguez Creepy Care. -You said that you were in the Bahamas for the week? Then you have a twin who drives your van around, doing terrible work and hitting on female customers. Judging from the condition of the van and the fact that you live in a mobile home park, I believe you are lying again. At least try something believable when you lie. The bottom line is that you are a dishonest business owner who isn't smart enough to cover your tracks when you lie to the public. I think it was you who said to me Thanks for playing. I say you're welcome. Yelp Customers...CHOOSE A DIFFERENT CARPET CLEANING COMPANY!

Owner John and staff provided great quality service with dumpster rental. They were fast and…read moreefficient on drop off and pick up of dumpsters. John Flores also provided great customer service and referrals for carpet installation! Received quick response and great quality care and customer value! I would highly recommend Colony Home maintenance and repair for your home repairs and improvement!

I will not use this company again due to poor communication, extended delays (3 days without…read morewater), preventable water damage during installation, roof/vent damage, and dismissive/condescending responses when issues were raised. We hired them for an emergency hot water heater replacement. From the start, communication was inconsistent, pricing was delayed, scheduling was unclear, and we had to repeatedly follow up just to get updates while we were without water. On day three, the technician arrived but left after about 30 minutes due to confusion over the tank--they decided to switch from a short to a tall unit without clearly communicating it, and gave conflicting explanations about why. We were told he'd be back in 20-30 minutes; instead, hours passed with no updates. Eventually they said they had to drive out of town to get the unit, which is surprising given how many local stores carry these. They later justified the lack of communication by saying they didn't want to say anything until they were sure, so in their eyes, no update is better than a partial one. When they returned around 5 p.m., they drained the tank into the attic drip pan instead of using a hose. The pan overflowed, sending water into the attic and down into our living room through a smoke detector. If not for the hole where the smoke detector is, the water likely would have gone unnoticed and I don't think they would have been upfront about it. When I reported it, the response was dismissive and lacked accountability. I was told: - "we're not liable if it was water from the drip line" - "It wasn't much water" (even though I found out because I could heard it spilling down from the other room and could literally splash it up from the carpet) - "This is normal" - "I have to understand, it's a tank of water up in the attic and gravity makes water go down" - "We can't catch it because someone might slip" - "All plumbers have this problem" - If I had a better solution (like using a hose), I should "tell every plumber in the world because they would love to know" - They even sarcastically suggested they could "just leave the old tank up there" There was no apology, and the issue was minimized despite active water damage. After installation, we discovered the vent pipe had also been forced out of position on the roof, allowing rainwater into the attic. It appears that instead of refitting the vent for the taller tank, they just pushed it up through the roof and left it. When I raised this concern, I initially received no response. Later, when they contacted me about moving forward with the next phase of the project (which I declined), I was told, "We will have the roofer go out and LOOK at it to make sure nothing is wrong, but our master plumber confirmed that it's normal." It is not normal for the hot water heater vent to allow water into the attic. If this was "normal," why didn't they say anything or bother to seal it the first time? They said they'd come by around 11 a.m. to look at it but never showed. At 2 p.m., I followed up and was told it had already been "fixed." I was home the entire time. No one knocked, called, or informed me work was being done. I was not given the opportunity to understand or even APPROVE the proposed fix. From what I can see, the repair is incomplete. The vent has been altered, components appear cut and misaligned, and water still seems to be entering the attic. I did finally receive an apology but only for "changing the aesthetic" of the vent, which does little to address the overall situation. This experience was disorganized, caused additional damage to my home, and lacked accountability. I understand things happen, but the lack of communication, preventable damage, and how concerns were handled was unacceptable. All I needed to hear was, "Sorry, we're on it." Instead, there was consistent pushback and repeated attempts to characterize the situation as "normal." It was not. Being told this while water was actively entering my home (first through the smoke alarm, and then into the attic) was more frustrating than the issues themselves.

I've known and worked with Building Stars for over 10 years in the Austin market. Amy and her team…read morehave always been great to work with. Mr. Brown has been doing floor work for as long as I can remember and has great experience with all things cleaning. Great people doing great work!

Buildingstars has been extremely difficult to work with, and they were also very difficult to…read moreterminate our relationship with. Their cleaning service was sub-par, and when I tried to end our contract, it required multiple notifications via Certified Mail with documentation of dates and photographs. Then after our contract was terminated for Nonperformance, they continued to send our accounting department invoices for several months. I would not recommend using this cleaning service, as they make you sign a contract, and it is very difficult to get out of it if you are unhappy with their poor performance.

These ladies improve my quality of life in a huge way. I've been a regular customer for a few…read moreyears. I never worry about my little dogs escaping when they come to visit and my house is always perfectly clean when they leave. They've done an amazing job with every type of clean they've done- Whether it's a move out, deep clean or biweekly maintenance. I was so happy that they service Round Rock as well as Austin when I moved up north. They've been amazing about communication too- if I drop them a line via email for anything, I get a response ASAP. I couldn't recommend them more!

I had high hopes for this company…read more.. A 3 person team showed up to do an initial deep clean of our 2 bedroom 2 bath single story house. We have no pets and minimal stuff/furniture. We always pick up so the cleaners can focus on deep cleaning and not shuffling paper and the such. After about 2.5 hours the main person came to knock on my office door to let me know they were almost done. A few minutes later I noticed they were all walking back to their car. I ran out after them asking if we could do a walk-through. The main person replied "Most peoples just trust us but a second pair of eyes never hurts." We checked the guest bathroom and there was a large, black scuff mark that was about 4 inches thick and 6 inches wide. I asked if they had cleaned the tub and the main person said that her helper had told her she cleaned it and that this mark must be permanent. I reached under my sink, took out a blue non-stick sponge, wet it with water, got into the tub with my bare feet and easily removed the black mark. ??? Did that helper even try?? I called the office and was told: "We don't like to make excuses but the main person as a trainer as this was a new team and they were being trained." I went ahead and paid over the phone feeling confused and disappointment. Being trained? So apparently the main person is supposed to be a mentor and training the new team... and yet she did not double check their work and just "trusts" the new team will do a good job or knows how to do a good job. Well, they didn't. They left a dirty tub. After I got off the phone with the office and the team had left I walked around the house with a more critical eye and found they also didn't dust the top of the fans, which I specifically asked them to do. They left cobwebs all over the living room mirror. And they didn't scrub the stove top (see image attached). And all this cost me $227.33!!! They say they guarantee their work... the office certainly didn't try to offer a re-do. I am incredibly disappointment and can not recommend this company.