Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on time and affordable. 10/10

Responsive, friendly, knowledgeable and got the job done quickly. Val and Richard were great. They cleaned dryer vent, and installed a new outside cover to the dryer vent. Bonus they also caulked and sealed the vent above the oven/microwave! Great prices too. Thank you guys! read more

The very best vent repair/replacement! This gentleman very considerate fair with this price and always on time. I would recommend his service to anybody in the Travis county and Williamson county area. Thank you again Richard. You're the best. read more

Proud Appliance and Dryer Vent - Outside dryer vent - Appliances & Repair Near Me

If you get your dryer vent and exhaust cleaned out in a timely fashion: -your clothes will dry quicker and faster -thus, you won't use as much electricity or gas in the process -your bearings, rollers, and motor will not get coated with lint and fail prematurely -YOUR HOUSE WILL NOT BURN DOWN You should consider Richard at Proud Appliance Repair as your go-to guy for this operation. Did you know that there is a specialized roof jack for dryers? Richard does. Do you want your washer evaluated as long as your dryer guy is on the premises? Richard will. Do you want to be smarter the next time you have washer/dryer issues? Richard wants to teach you the right stuff. Do you want to know if your appliance is terminally wounded? Richard does not need to upsell, and will give you a reliable prognosis without scammery or guile. Should your bundled repairs be discounted if performed at once? Richard thinks so. Do you like keeping abreast of show-up times or delays? Richard is a super-communicator. In short, call this guy for repairs, and your clunky unit will be humming before long. You'll know the when, the why, and the how much in a timely fashion, and get a course in Appliance 101 as a bonus. Trust me...you'll be proud to've called PROUD for a trick-free fix, complete with generous warranty! read more

We had a great experience with Richard from Proud Appliance & Dryer Vent Services! He fixed our fridge and did a very good job--thorough, efficient, and professional from start to finish. His communication was incredible--he kept us informed every step of the way and was quick to respond. Not only was the service fast and reasonably priced, but he was also kind enough to drive all the way out to Lakeway to help us. That kind of customer service is rare these days. Highly recommend Proud Appliance if you're looking for honest, high-quality work. Thanks again, Richard! read more

My dryer out of nowhere stopped drying. It wasn't a slow process. It just stopped drying after I had done several loads that day. I called Richard after seeing all the great reviews. I called him around 3PM and he let me know he would be able to come out the next day between 2-5. Richard called before heading over to my house. He arrived a little before 2PM. After opening up my dryer he showed me all lint that had built up and showed me where it was starting to catch fire. He immediately knew he needed to replace a part to get the heat going again. Fortunately he had the part on him. I could have probably cleaned the dryer myself from all the lint, dust, etc. but this was the first cleaning it's had since 2018. I wanted a thorough cleaning and he did just that very quickly. He was great about explaining everything he was doing. I could be mistaken but other companies charge you for coming out and it goes towards the service, but I don't think Richard charges for the assessment and is very up front about everything. I'll be honest I wasn't expecting too much by getting this service done. Really quick job and hoped we would get someone who knew what to do. Instead we had the owner himself come out and he was very easy to talk to. I didn't have anyone else come out to look at our dryer so I can't really compare, but if you're on the fence on who to go with Richard is your guy! It's no wonder he has so many 5 star reviews. His transparency and authenticity is a breath of fresh air. You can really tell it's a family owned business and not just some guy showing up for work. read more

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I had such a great experience with Richard from Proud Appliance! He was very punctual, communicative and straight forward as well as just a very nice person! He was able to fix my washer in less than 2 days and it only look that long because he didn't have the part he normally had. Would highly recommend him to anyone looking for appliance repair. read more

Had contacted Richard in 2023 to fix my dryer vent cap on my roof since the builder had put the wrong type of cap. He responded very quickly and his quote was very competitive. He came on schedule, efficiently installed the new vent cap and ensured there were no leaks or issues. He also cleaned the dryer vent and the dryer. I contacted him again recently to clean my dryer vent since I was getting an error and dryer was not doing a great job. He came that same day and worked on cleaning the vent and the dryer of debris and lint. He was great and efficient as usual. Nice to see Richard has not changed nor his service which is still quick, responsive, efficient, and knowledgeable. Good to have a great repair person who is trustworthy. Thanx Richard! read more

Richard was quick to respond, showed up on time, fixed the problem with my washer, talked me through everything that he was doing (even gave me some tips for future repairs), and on top of that he found an issue with the water pressure and took care of that too. If you need an appliance repair, I highly recommend him! read more

Great service. Excellent value for that work performed. Best I've used in 40 years! Richard is great at diagnosis and very knowledgeable. He's fast and honest. read more

Having issues with a sick ice maker so I contacted Richard, he responded within minutes and we set up and appointment 48 later. He called that morning to tell me he was an hour away. Came up with a very reasonable repair plan for the ice maker in short order. Our discussion shifted to issues with our dryer, he pointed out the problems and stated he get right on to correct it. He showed me how to take the dryer apart in case I wished to do it myself. He thoroughly cleaned the dryer then moved on to the dryer vent. He explained why it is very important to clean both the dryer and the vent at the same time. He will be back to fix the ice maker, but I can strongly recommend Richard!! He is a hard working, self employed business owner that believes in quality work! Give him a try, you won't regret it.. read more

I contacted Richard to schedule a service call. He asked a few questions about the model and my problem. After a few minutes, he mentioned to me that he was very familiar with the issue and that he does not provide the service to remedy it. Simply, he let me know that this was something that is done at the factory and is difficult to replicate in the field. Some companies would attempt to fix it, but I would not be happy with the result. Love the honesty and transparency. Will absolutely call again if needed. read more

Richard did a fantastic job on my dryer, inside and out almost like new. Takes a lot of pride in his work.

After my dryer being out for a week and reaching out to the yelp team to get a quick quote, Richard did respond quickly! Before I responded to Richard I did take the time to review his reviews on yelp. They are quite outstanding and lots of positive responsiveness. Richard reached out as he stated he would on the Day of service, and came in right away to get to work. After he service my dryer which was quite quickly, he also took a look at my refrigerator an educated me on how all these items worked together for a success. Thank you so much Richard for being so attentive and leaving me all the information that I'm needing to move forward with additional repairs and for the warranty on my dryer service. My dryer is working quite well and hot. read more

Proud Appliance and Dryer Vent - Appliances & Repair Near Me

The service and quality of work was amazing. We contacted Proud Appliance regarding an issue with our dryer. Richard contacted us and scheduled an appointment to come take a look in less than 24 hours. He had our dryer up and working, and for a fraction of what we thought the cost might end up being. Throughout the process, he explained what he was doing, what he thought might be the issue. After he resolved the problem, he made sure we were 100% satisfied, and tested the dryer again before leaving. If we need any work in the future, hands down, we will not call anyone else. I cannot recommend this place enough. read more

My Samsung dryer was making a terribly loud noise in the cycle, so I reached out to Proud Appliance as one of the options recommended by Yelp - I couldn't have been more pleased with Richard's response time and work ethic! In a busy time of year, he was quick to get me on the schedule and willing to work on Samsung (which I have found isn't always the case). When he arrived he was professional, kind, knowledgeable, and honest. He quickly figured out the cause (which was pretty extensive), showed and explained the issue as well as my options, and was able to take care of the repair while he was on site for an affordable price. He recommended I get my dryer vent/duct cleaned to prolong the life of my dryer, explained why, and showed me why it was a concern for my setup specifically. I never felt pushed or pressured, and he was quick to offer to return to do that once we considered it. A friend's dryer broke this week and I was quick to recommend Richard and Proud Appliance and will continue to do so to any others that may need appliance repair. A top notch find! read more

Richard was communicative, diagnosed the issue with our washer quickly and accurately. The part that needed to be replaced needed to be factory-ordered. He kept us updated on when the part would arrive and was completed the repair for a reasonable price. I would definitely consider hiring Proud Appliance again. read more

All of these stellar reviews for Richard and his company are 100,000% spot on, y'all! This Friday, as we were getting the house maid-ready for the holidays and washing all of the house bedding, our "top of the line" from eight years ago Electrolux dryer lost its dang mind. It started howling to the high heavens! Terrible timing, for sure, but we figured that it was time to head to Lowe's and upgrade the whole set, which would definitely be a pretty penny! My husband had drill yesterday, so, as I was home alone, I turned on the dryer again, just to be sure that it was still monstrous, and it was! It occurred to me that it could perhaps be fixed to hold us over until after the holidays, rather than summarily scrapped. It was worth a shot, so I took to the Yelp and found Richard and Proud Appliance & Dryer Vent Services! I requested a quote, and he replied in, literally, three minutes! I asked him if it was possible for him to come today (this was at 1pm yesterday), so I could maybe surprise my husband with a fixed dryer before he came home from Camp Mabry. He said that he'd be at our house by 3pm, and he was! He is the NICEST guy, y'all! He got to work right away breaking down our Electrolux, which was no small feat! He let me know that, if he could fix it, he'd charge a VERY fair price (shockingly fair), and, if he couldn't, there would be NO charge! Wha??? SO awesome, and almost unheard of in this day and age! He replaced all of the rollers, saw no obvious damage, shop-vacced the whole inside, and put it back together again. We both held our breath as he started it, and....alas! The persistent monster reared its head again! Boo hiss! He was so apologetic, which was completely unnecessary! He said that our best two options were to A. Get a new motor and blower (if it's cost-effective) or B. Get a whole new set. He's looking into cost on the new motor set up, and he'll text us today. We'll then be fully informed about what to do! True to Richard's word, after giving me his recommendations, he packed up and said "absolutely no charge"! It warmed the very cockles of my heart! (I still tipped him, though, of course! He earned it!) Looooooooooong story short, knowledge is everything, and my husband and I now feel MUCH better about dropping cash on a fancy new washer and dryer set (if we need to) because we'll KNOW that we really need to! We simply cannot recommend Richard and Proud Appliance ENOUGH, y'all! If you have any appliance-related needs, which you probably do, since you're reading this review, Richard is SO your guy! read more

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Richard is a gem. He's super friendly, honest, trustworthy, efficient, punctual, skilled, strong - he ticks all the boxes. His work is also very affordable. He thoroughly cleaned my dryer vent and dryer and explained everything he was doing, and we then arranged for him to come out and install my new microwave, which Best Buy refused to install for no good reason (they said I needed to install tile all the way up the wall behind the microwave so the surface would be even). Richard explained why this is a load of crap, and said they often try to get out of doing installs so they can go to more appointments during the day, because the 3rd party company Best Buy uses gets paid whether or not they install the microwave. He did a very good job at installing the microwave and building the custom box for the exhaust i'm the cabinet above the microwave. He also told me how to fix my flickering refrigerator light myself and found the part I need to buy and showed me how to get it cheap. If you're on the fence about getting Richard out to do your installs / repairs / maintence, I highly recommend giving him a shot! read more

I had such an odd experience with Richard. He came to look at our washer issue and found we needed a new motor for it. He asked for my credit card info over the phone to order the part before doing any work. I was driving at the time, so asked for a link to pay, or if he could just include it in the final invoice like most services do, or worst case I could call and order the part directly form the supplier. He then got super defensive and flipped out on me yelling, "Haven't you read my reviews online?!! You don't trust me?!" and ended the conversation abruptly asking me to order the part from the supplier and he'd come back in 2 days to install it. I then called the supplier, had the part ready for him and called and texted him back 30 minutes later, with no response. Sure enough, he didn't show up Wednesday and gave us no warning or cancellation. Now we have to find a new service, cancel the part and delay the project another week. What an inconvenience! read more

For the last few weeks, my washer seemed to get louder during the spin cycle and started to leak from the bottom of the washer. Upon inspection and taking the cover off the back of the washer, I noticed rust in the back of the washer where the leak appeared to be coming from. I reached out to Richard via the Yelp quote function to determine if he was able to fix the washer. In return, he advised me of his flate rate to look at the washer (75.00). Once I showed him the photos via the quote function, Richard advised that I required a part to fix the machine and that he wouldn't be able to fix the machine. While Richard hasn't actually fixed my washer, what I did appreciate was his quick response and honesty. I have found that often, when receiving quotes, many businesses will take consumers' money even though the problem the consumer has isn't fixable or, in my case, requires a major part to be fixed. From my interaction with this business, I'd argue that "trustworthiness" should be placed in its moniker. #supportlocal read more

Honestly, truth can come in bad news and how it is relayed. And when is the last time you got bad news from a repairman and no bill? THIS. GUY. IS. GOOD. It is strange, but sometimes appliances become as common and comfortable as a couch. You don't want them to wear out and you can't imagine what the room would look like without them. So, if someone comes into your home and declares them DOS they better be trustworthy. Richard is trustworthy. My clothes washer decided the spin cycle would go warp drive all the time. And NOISY!! I texted Richard on a Friday. He got back to me within minutes that night and texted me again over the weekend to schedule an appointment. He accommodated my schedule and promptly arrived at the scheduled time. Here's the deal. My "high tech" washer of 13 years ago would have to have it's whole top control panel replaced. The motor was magnetic so no belts or other controllers. The electronics were impossible to find alone. We looked online together and only found refurbished units at same price as new washers. But he pointed me in directions to find quality, warehouse deals. Richard was the undertaker who left without a bill. I offered to pay him for the time and expertise but he said he didn't do anything, just inspected the job and told me the truth. Ashes to ashes. Suds to suds. Long may my new washer live. Richard, my freezer is acting up. See you soon. read more

Fast, knowledgable, communication was great. Did service as expected. Was friendly and explained things well. Expensive but worth it.

Richard was incredibly communicative and very professional. My dryer vent needed cleaning and he was timely and efficient and afffordable. Highly recommend. read more

Our dryer was not drying, so we had contacted Richard for a visit. He was easy to reach, prompt with his replies and was able to get us on his schedule quickly. He worked quickly, and pulled what looked like years of lint from our dryer vent. He also checked out the duct on the roof and discovered that the company that had most recently done our roof had installed an incorrect duct that was retaining lint rather than allowing it to pass. Replacing the duct was a service he provided, however, he told us that it was the responsibility of the roofers to install the correct duct and that there was no statute of time limitation for this service. Bottom line: Would recommend him for dryer vent cleaning. read more

My refrigerator freezer quit making ice then quit keeping my food frozen. I called Richard and asked him to see if it could be serviced. He responded quickly and tried to get the compressor to run properly, however the compressor was not repairable so we had to purchase a replacement. Richard's response promptness, professionalism, and attention to detail was appreciated. He is very pleasant to deal with. I would highly recommend him. read more

We didn't end up using Proud Appliance Services to fix our dishwasher. Richard called me back and let me know that I should use a certified technician who is trained to work on my specific dishwasher (BOSH). Apparently they have a lot of tricky sensors and are hard to work on. I really appreciate it his honesty and advice. I think a lot of people would rather take the service to make some money even if they don't have the training on that specific brand. read more

Richard was amazing : professional, on time, knowledgeable, honest. Highly recommend!

We were incredibly pleased with everything! We were having issues with an LG gas dryer and our vent. Richard was able to visit us the same day that we contacted him and give us a quote at no cost. We were happy with the quote and he was able to fix the dryer and the vent that day! He stuck around to make sure everything worked correctly, and it did. We would highly recommend Proud Appliance and would use them again in the future if the occasion ever arose. read more

Richard was punctual, polite and knowledgeable. Prices were reasonable and he did the work quickly. Communication was excellent and enjoyed working with him. read more

Richard was amazing. Our dryer had begun to make squeaking sounds, and it was either a belt or a wheel.. Richard was able to come out the next day, replace the faulty wheel and stop the squeaking!! Sanity has returned to our home once again. I would highly recommend Proud Appliance & Dryer Vent Services for any of your repair needs! read more

Richard was amazing with our dryer! He was prompt, incredibly knowledgeable and professional, and got it done quickly and at a reasonable price. Would absolutely recommend for dryer work, and I plan to use him for our other appliance repair work from now on. read more

In one week, my microwave and washing machine stopped working. My husband did a bunch of research online to figure out what the problems were. It didn't work. Richard came to the rescue. Within five minutes, he was able to tell us what the problems were and how much it would cost to fix each appliance. He told us that it would be cheaper to buy new machines, but he would be happy to fix the old ones if that's the route we wanted to go. I appreciated his honesty, promptness and professionalism. read more

I don't really give yelp reviews but felt compelled to do so in this case. Richard did a phenomenal job of troubleshooting our washer/dryer issues and saved us from having to purchase new ones. He also explained to us step by step what the issue was and how he was going to fix it. The price was very reasonable and he did not charge a diagnostic fee prior to us accepting his service. Highly recommend using this company for your appliance needs. read more

Honest, professional. I recommend to all to reach out if you have problems with your appliances.

The Dryer was not putting out any heat. He diagnosed the heating element and found it to be bad. He offered too also clean the vent, that is when he found issues with the roof vent and opening. He came back out to fix the roof vent opening, replaced with new rounded vent and cleaned. I've had another company clean the dryer vent and not mention this problem. I would recommend this company because of customer service and experience. read more

We just returned from a trip and realized our dryer was not heating. Proud Appliance was our first call based on their stellar reviews on Yelp and Google. Richard answered right away and was able to come out same day! He fixed our dryer within 30 minutes and the charge was very reasonable. We will definitely give him a call in the future, if needed. Highly recommend! read more

Richard answered his phone. Was in the middle of a job. Called me right back to set up an appointment the next day. Arrived within the window he said he would. Called before his arrival, like he said he would. Communicated his prices for a dryer vent and refrigerator cleaning twice to make sure I agreed before doing any work. He identified three fire hazards with my dryer vents, fixed one, and I'm hiring him again to fix the other hazard. He also reinstalled my new dishwasher that was installed crooked without charge. I definitely recommend this company. read more

We had an issue with the dryer, and were referred to Richard at Proud Appliance. It just so happen he was available late afternoon. At the scheduled time, he showed up and went straight to it. He assessed issue within 5 minutes. It turned out our dryer vent was overly clogged, even though we've had previous yearly cleanings. We thought the previous company was cleaning, but how Richard cleaned the vent system... I'd never seen before. It wasn't just exhaust pipe out of house. It wasn't just lint trap. He actually disassembled and cleaned components of dryer to ensure all airways were free of obstruction. Great job! read more

Great communication and more importantly someone I'd trust. Our induction stove blew out after 5-6 years (this is the replacement for the first one, which blew out after 2 weeks). I looked at the fault code, investigated, watched some Youtube videos, thought about fixing it myself, and decided it was too much work so I asked for quotes from various repair places on Yelp. This company was both the quickest to respond and the most willing in discussing the issue first instead of just coming in to look (which would have been a trip charge for looking at what I could just send a picture of). Richard was great about discussing the issue via text/phone, we agreed on the problem, and he went ahead and ordered. The replacement part (according to the fault code) came in, he replaced it... and it blew again. So clearly there was something else wrong. He was just going to eat the $400 cost of the brand new board since he didn't fix the stove; this shows a level of integrity it's rare to see these days. I couldn't let him do that of course, but he still did eat the time he wasted trying to fix the problem. The problem with repair places, whether it's cars, appliances, home, etc. is it's hard to find someone you trust... after this experience I know who I'll be calling next time I need something repaired. read more