The carpet cleaner did an excellent job steam cleaning the carpets of our condo in Lago Vista and…read morethe service was reasonably priced. I would definitely use Steam Doc again!

I found Steam Doc using the Projects feature on Yelp. Steam Doc has the most comprehensive web…read moresite, which made it easy for me to know what I needed when it came to cleaning and resealing grout on a home we just purchased. The rep that came out for the estimate was kind and knowledgeable. Their prices were competitive and they did good work on our ceramic floors. We called about a light haze in areas and they immediately offered to come back out to make it right. We have had other work being done on the house, so we have not had them out yet, but they have been following up with my husband every few days to make sure we get them scheduled to come back out. We all know that mistakes happen and it's how you correct them that makes all the difference, so I am extremely happy with their service.

Had a water mitigation need. Jarrod Woeller was a great technician. Communication was quality, told…read moreus what to expect, and pricing was transparent.

The remediation was great. Ryan and Jarrod were awesome with the remediation. They got rid of the…read morewater and responded quickly to get started.

It is unfortunate that my unit has sustained two pretty major water damage in 2025. Both times the…read moreSteam Team came out right away to start the mitigation process and damage control. The most recent water leak actually happened while I was in Europe. TST worked with me on the phone to identify what needed to be done. It's worth noting that TST even went above and beyond - the wall in my closet had to be torn out for pretty severe water damage and TST carefully uninstalled my entire closet system and left the pieces in great condition, even taped to the wall so to secure them from falling, so it could all be reassembled and reinstalled again. The crew came back two days later to retrieve all the fans. Upon completion of the job the admin team reached out for payment and was careful in updating me on how the numbers worked out with the insurance. I would recommend.

I had a small leak behind the shower that ended up leaking into a hall closet floor. Came out…read moreright away and resolved the issue.

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

Kelly and Craig are fabulous. This was a perfect experience. Their communication was extremely…read moretransparent and efficient. They laid every option out for me and enabled me to get a great package to have my entire home steam cleaned with some extra options for area rug rugs. several competitors on the yelp platform will lowball you and then start adding on extras when they show up these guys were an absolute pleasure to deal with and totally transparent. They took every possible precaution when entering the home everything looks better than it did the day I bought my house. I highly recommend them.

If only all businesses were like Royal Carpet -- the world would be a much better place. Kelly did…read morean impeccable job from beginning to end. Her communication skills were outstanding. I sent out a project request here on Yelp and in less than 20 minutes the appointment was made. She arrived on time with a big smile and her positive energy was absolutely infectious :) Great value & highly recommend!

I sent a message on Yelp to a business, and it went to a few providers, Diego from Texas Dry Out &…read moreRestoration was the first to reply, he asked for a photo and shortly after we had agreed on a time for them to come see my home the next day (I got lucky with their availability). Diego and Francois did a thorough inspection at my home. They walked me through the whole thing and explained what they saw and addressed all my concerns and gave me a lot of advice and suggestions on next steps, from the exterior to the attic. They made sure I had all my questions answered and assessed the entire situation. I'm thankful for their service and will call them again if I have another water leak situation. Diego even followed up a few days later!

Upon finding mold in a downstairs closet, we looked to Yelp to find a reputable company to do the…read morework. That was about 5 days ago, and the work has been completed by Texas Dry Out & Restoration. Francois came with Diego and checked the entire home, described the steps to remediate, got started the next day and left today after cleaning up. In addition, Diego gave us several tips about other things we can do to help save energy. All the while, he was courteous, prompt, and enjoyable to have in our home. Although mold remediation is expensive, I would highly recommend Texas Dry Out & Restoration to anyone who needs the service and wants it done by a company that is dependable, efficient, and thorough.

Carlos does a great job, best cleaning service we've had since moving to Texas. Will continue to…read morescheudle with this company

Strongly recommend WOW total cleaning. They did a great job cleaning my sectional. I highly…read morerecommend them.

We cannot say enough good things about this company. Matt and Kelvin responded quickly and gave us…read morean estimate for clean up of our our flooded basement which was very reasonable. They came back the next morning with their crew and were so incredibly professional, kind, understanding (since we lost alot of memories) and patient with us. They were prompt and very hardworking. Highly recommend them! Jane L.

Started a job they could not finish…read more I first met Israel with PuroClean on Wed Sept 8th for a consult. There were concerns that required opening walls and thus more time so we scheduled for Mon the 13th. Unfortunately unavoidable conflicts arose for Israel's team and our availabilities didn't align until Friday the 17th. The project grew quickly and my bathroom was deconstructed the 17th and 18th after which I was told Israel would be in touch about mold testing. After 2 days I eventually had to chase him down and ask about next steps. After mold testing additional cleaning was performed by Israel's team on Sept 27th. The mold inspector contacted me to advise Israels team would finish up on the 30th with final post cleaning mold testing pre-planned for Oct 1. The mold inspector has been providing me with timelines as Israel has been difficult to get information from. I requested quotes several times throughout the process, beginning Sept 22nd-due to the surprise of insurance not covering the work, I wanted to be prepared- and I didn't get the invoice until Oct 1. I asked on Sept 29th if we could ensure I was on the schedule for reconstruction to begin as soon as possible and was told he would check with the reconstruction team. Now I'm being told they're very busy so they can't fit me in right now, when I had tried to be proactive to avoid delays, and was not warned that delays were inevitable. The cleaning team, Zuriel in particular, were great and this is not a knock on the work that WAS completed. But I do feel it's irresponsible to take on work that cuts up someone's home without preparing and planning to put it back together.