Company was supposed to provide service for a Samsung TV under warranty and completely failed to call or show up on the scheduled date and time. Will be reaching out to Samsung to report this company's terrible service. read more

They are a bunch of crooks. They owe me and a friend refunds of $60.00 and $140.00, which they have been telling us for weeks are being processed - we have seen nothing. They couldn't fix her refrigerator and now we can't get ahold of anyone with any authority to let us know where out money is. They are affiliated with Samsung (whose refrigerators are garbage), and trying to say the money hasn't been refunded because of Samsung. Service Quick charged my credit card, not Samsung. Service Quick owes me money! Service Quick and Samsung are the two worst companies I have ever dealt with - no customer service at all. read more

Worst company ever. DO NOT USE THEM. They canceled my appointment when I took a day off from work and they did not even call me. You cannot get a supervisor to call you back for anything. They are a scam company. I cannot believe Samsung uses them for their product. If you have Samsung and they plan to schedule you. DO NOT LET them use Service Quick. They have another company they use which is not hat much better but Service Quick is a Scam company. read more

If the measure of a company's service is the end result, Service Quick deserves five stars. While it took two service calls to get the job done, but no additional charges, our refrigerator is working fine now. The two repairmen were knowledgeable, courteous, and very professional. Before the last repairman left, he cleaned the inner workings of the machine, provided advice on how to best maintain the refrigerator, and made sure I understood the 90-day warrantee that came with the service call. Bottom line, I would recommend Service Quick to anyone wanting their Samsung appliance repaired. Ron F. read more

HORRIBLE EXPERIENCE. Believe the bad reviews. They'll give you a run around, gas light you and completely screw you over. They don't show up, cancel appointments without telling you, etc. etc. read more

We bought a Samsung refrigerator last fall and the ice maker failed. It was under warranty so they sent out Service Quick. My original appointment time was a week out but an hour after making the appointment they modified it to two days out. The technician they sent out was Luis. He was clean, professional, courteous and expedient. He came with the parts needed and was done in about 30 minutes. They fixed the problem and you would never know he was here. I would use them again if I had an issue even if it wasn't warranty driven. read more

Their appointments are for a 9 hour window -- you have to block out the entire day! (On the day of the appointment they narrow it to a four hour window.) Website has no address or contact info -- highly suspect. The appointment confirmation email has no phone number -- no way to call them! read more

Garbage company servicing (joke) garbage equipment. Rude. Slow. EXPENSIVE. Will not EVER buy a Samsung again. Mostly just to avoid having to deal with these people and their terrible service. read more

Dealing with the company itself is not pleasant. However, if I could give 5 stars to my tech (Robert Lopez), I certainly would. When he came out for the first appointment, he called me in advance. Samsung had provided the wrong fridge door so he made an appt with me on the spot for the following Monday. However, that Friday night, I received an automated call from Service Quick that the appt would be Saturday. My morning was booked, and I called them. He (rude guy on the phone, not the service tech) told me that I'd lost my Monday appt and that I'd have to wait until Wednesday. I requested Saturday afternoon. So glad I got the same tech (Robert) as he called me Saturday morning and we set it up. He then called just before he arrived, switched out the door and all is fine ( so far!) I'm shocked at all the terrible reviews and I totally get it. I guess I just got lucky! read more

I do not recommend Service Quick. They do not value their customers. They misdiagnosed the problem with our fridge and proceeded to charge us $140. They did not fix the problem. The technician could not speak English enough to explain what he thought was wrong or his plan to come back and fix it. We had to call customer service to figure out that he was ordering over $500 worth of parts. While waiting for the parts to be ordered, we figured out how to fix it on our own, No parts needed. He did not fix our problem, we did. He misdiagnosed the issue and they proceed to charge us $140. Save your headache and use another company read more

I wish they could get Zero Stars. Service Quick was assigned by Samsung to replace my freezer CIS system. Five times, they have scheduled only to cancel because they don't have the technician or the parts. I have to call Service Quick to get an update because they don't update you. I get text messages that they are coming but they then say it was cancelled. Thus far, I have been out of the office 5 days only to have them cancel! Maybe the techs are good but the customer service is just awful! I will never use them again. Don't use them! read more

If it was possible to give minus 5 Stars I would...but alas...After my fourth encounter with Service Quick over the past three years, it is hard to imagine that this company is not a complete scam. Service Quick is Samsung's third party local repair center. When you call Samsung with an appliance issue, they create a ticket and send it to Service Quick, and Service Quick reaches out to you to schedule the service. When you set up the appointment with a Service Quick Customer service agent, they ask what's wrong with the unit so that the technician can bring the correct parts. This is the fourth time I have gone through this process, and every single time Service Quick sends a technician that either comes out to fix something which they don't have the right part for, or to fix something that isn't broken and acts surprised when you tell them that was never the issue.   For example, I recently called Samsung because of a cooling issue in our fridge. They created a ticket and a Service Quick customer service agent called to schedule a service appointment for the cooling issue. Today, a Service Quick technician arrived and claimed that Samsung told Service Quick that it was an issue with the ice maker. Upon correcting him, he then claimed that the Service Quick customer service agent was the one who messed up. But either way, he would not fix the actual cooling problem because he did not bring the proper parts, nor would he even look further at the unit to diagnose the actual problem because it wasn't on the work order. After he then left without resolving the issue, Samsung confirmed without prompting that they informed Service Quick of a cooling issue in the refrigerator. So, Service Quick received the correct information, but a technician came to my house and sneakily tried to replace my not-broken ice machine and charge me for the labor and parts of a service that I did not request and that did not fix the issue.   The process of having the client diagnose the problem without the help of a technician is crazy in and of itself. But to have a technician come out and deliberately try to fix something that is not broken, refuse to address the real issue, and make you reschedule and pay even more money for labor and parts to fix the actual problem is beyond crazy making, bordering on corrupt. If you made it this far, then you probably realize this this company is running some sort of scam, most likely with Samsung (ie getting fees for number of service appointments they respond to), but definitely to the poor customer who gets stuck with paying double fees and left with an appliance that still doesn't work!!! STAY AWAY! read more

Absolute worst service I've ever experienced! In the process of talking with Samsung corporate to make sure these people aren't able to treat anyone else as badly as they treated me! Horrible! Customer service girls, you're gonna be out of the job soon! Hope you have a back up plan.... read more

Damian and Jorge are amazing! I had trouble with my washing machine and had couple of technicians before and no one fixed the problem before this guys!!! Honest, reliable, and just great! Recommend read more

This company is absolutely horrible!!! It is hard to believe they are still operating. They don't deserve the star, but it's the lowest I can go. My most recent experience is with my Samsung refrigerator ice maker (which has broken 5 times in four years). Samsung once again referred me to them. 1) The first most annoying thing about them is that they will not give you an AM or PM time slot, only a day. Then they call you around 9AM to give you a 4 hour window. You have to leave your entire day free of any work or appointments because you don't know until that morning. 2) The first time they came in the morning without the parts they need. This is a known problem by Samsung and they even cover it beyond the warranty because they know its defective and basically unfixable, so they know the parts they need. 3) Technician told me they would call to reschedule in a day or so. After two days of no call, I called them. They had no idea it hadn't been serviced and rescheduled for me. 4) Had to cancel everything for another day. They called in the morning and said technician would come between 1:30-4:30. 5) I waited around and was texted that technician was on his way at 2:00. You can track their car and he was right down the street, when suddenly he turned and headed the complete opposite direction for about 10 miles, where the car stopped. 6) I waited and waited and even placed several calls to the technician's phone number and left messages. 7) 4:30 came and no technician. I called Service Quick and they said he would not make it today and when would I like to reschedule. I asked why he didn't come or let me know. She said he tried to call me to cancel today. That is a total lie because I was by my phone the entire day and I have proof that no call was made to me on my phone log, only outgoing calls from me. She implied I was mistaken and the record says he did. When I asked why they didn't come like they said, she snippily said it was cancelled and would I like to reschedule. I said no, I will not deal with your company and will ask Samsung for a different referral. She replied, "No problem", and I said that yes there is a problem....... Your Company!!! Do not, under any circumstances use this company 8) and Andrew Francis, I am going to mention your name because you totally ghosted me, and you lied about calling me to let me know. You had chances buddy and you screwed up! read more

I got caught up in one of there back and forth games, they sent a tech out who spent 5 minutes doing an incorrect/ incomplete assessment on my Samsung tv, I spent an hour on phone with Samsung tech support to follow-up and determined service quick made a bad assessment and now Service Quick wants $1200 to fix there mistake read more

Probably the worst service company out there. They sent out 3 different techs 3 different times to fix a brand new Samsung over the range microwave and none could fix it. Last guy said he needed to order a part and should be in within 3 business days. After about 8 days I call and they're phones are down. Called the next week and they said the repair ticket shows it's completed. I told them exactly what happened and they don't care they want me to contact Samsung. So I'm back talking to Samsung and told them about this company, now they will be sending out a different company. read more

After 2 months of dealing with Best Buy and their excuses and no shows. We decided to deal with Samsung directly. We started calling them and apparently they work with smaller servicing companies and this is one of them. We were under the impression after paying with a credit card, if the insurance kicked in we would get our money back. So we went ahead and payed. The gentleman with service quick said they would call back to set up an appointment to come back with part. They never did and we reached out to them and they stated they didn't have the part. I don't know why they wouldn't tell us to begin with before we paid. I am pretty sure at this point in time they should have inventory of parts. They knew what TV they were inspecting before they came out. We received a call back from best buy and were told we would get our money back. So I called the service quick to get a refund. Turns out, keep in mind this was never told to my husband or my son, if they paid they do not get a refund nor did the service guy give a receipt that stated this. So now out of the money we paid which was over $200 we only get $60 back. Obviously they know how to this works and they took advantage of people who still believe in trusting a man's word. I asked them to call me but they insisted on calling my son. Point here, if you have insurance or warranty with Best Buy or Samsung or any product make sure they don't send this company out to you. They verbally deceive you in thinking how something works and do not provide receipts to the customers. Crooked company. Imagine how many people, especially our older citizens, they have done this too. They Come and inspect knowing how the system works and they pocket the $150 just to drive to the home just to look at it. I would understand if we were told and given a receipt. Do NOT and make sure your warranty or insurance company do not use them out to your home. I will have to report this to the BBB because they are scamming people. This is wrong. read more

If there was any possible way to score lower than 1 star, I would. Service Quick was engaged as a third party service company, through my Lowes extended warranty plan, when my ice maker stopped working on my 1 year old Samsung refrigerator. They first called to reschedule my service appointment, after the time they should have been at my home. They did so without any explanation or apology, they just gave me a new date and time. The service specialist came to my house in street clothes, wore no shoe coverings, but did wear a face mask. When attempting to remove the ice maker from within my frig, it was frozen, so he had to use a steamer to try to melt some of the ice. He steamed for a few minutes but then seemed impatient and began using a tool to try to pry it out and shaking the ice maker with such force that he was shaking my entire frig, broke the ice maker itself, then punctured his hand with a metal piece on the ice maker. He then bled all over my frig, counters, floor and sink. I felt badly that he'd injured himself but it seemed very avoidable, had he been more patient. He complained that they had brought in from out of state to help, had not given him the appropriate equipment for all of his jobs, this kind of job normally only takes 15 minutes and he was just so frustrated with the entire day.. He left quickly after, saying maybe he could come back the next day but wasn't sure. So, when he left there was water, dirty foot prints and blood all over my floor and towels; discarded bandage wrappers inside of my towels on the floor and huge gouges taken out of the sides of my freezer. I emailed and called Service Quick to understand what the next steps were and when I might be able to have this job completed/corrected. I specifically asked to speak with a supervisor or manager because of my experience and they said someone would call me back. I have since called back two additional times and again told I would have to wait until a manager calls me. This has been ongoing for 21 days and not only is this not corrected but no one has contacted me via phone or email. Every time I call their customer service line I feel like the representative I am speaking with is doing like a comedy bit on how to go out of your way to be the least helpful or enthusiastic employee ever. I really do not understand how this company stays in business, if this is how they operate with all of their clients. I have since reached back out to Lowes to find a different service company. When explaining the situation to Lowes, they filed a formal complaint with Service Quick and also had me file a case for the damage to my freezer. Please, if you can avoid using this company, do so. read more

Bought a brand new TV and it had problems almost immediately. Was forced to use Service Quick to fix the problem.. Appointment #1, they forgot to show up.. Appointment #2 they took the tv off the wall and took it apart to only tell us they couldn't fix the problem. Appointment #3 the same thing happened again.. Appointment #4 the rep showed up and bragged about how the 4th time was a charm and he was going to take care of everything for me. Literally seconds later he told me that he didn't have the right part to fix my problem. Not to worry he said because he knows somebody in management and he's gonna get me a new TV at this point. Two months later I hadn't heard back from anyone and when I contacted this rep again all he have me is the general 888 number. Ever since he took my tv apart the last time I now have a second issue. These guys are horrible! read more

Our Samsung Fridge was leaking water from the water filter housing. S/w an associate on 3/20 about repair. An associate came on 3/24 ,without any tools, at the later end of the window of time,with no intention on fixing the problem that day. Asked me what would be a good day to come next week for repair. Very disappointed, I said Come Tuesday morning. He said someone will call and set up a 4 hour window to show up that day.He took my money for showing up which was $140. Today, Tuesday 3/28, I call them they tell me I have to set up another day for repair because they don't have any openings. No apologies.Service Quik is NOT reliable, NOT dependable,NOT dedicated to putting the client first. Unprofessional treatment is what we are receiving.The customers time is not valuable. If my time isn't valuable then I'm not valuable to the company as a customer. Samsung needs to review their partnership with this company because it is a very poor reflection on them both. Btw the new date for repair is on Tuesday 4/3. SMH!!!! Service Quik is NOT Quik!! read more

What a piece of shit company. They don't even deserve 1 star. I gave them several opportunities to make this right, but decided to finally write a review & I'll post to BBB next. They sent a repair guy out. He ran a diagnostic & stated 3 parts were needed & ordered them. He stated he would return in a week. The next week a new guy comes, runs another diagnostic & replaces 1 part. The problem is, the machine is not fixed & continues to do the same thing. Oh, by the way it's a front load Samsung washer that stops mid cycle & never continues washing. After going back & forth with both Samsung and Service Quick about the replacement of the wrong part, they finally came back & fixed it. The supervisor at Samsung told the repair guy we didn't need to pay since it was their error, but 4 months later l get a bill from service quick. Wtf... why wait so long to send a bill? l guess they were hoping to sneak it in. I have called Service Quick 4 time, sent an email & last call I was told a supervisor would call me that day, but still hasn't happened. Excuse my French, but They suck ass!!! No more Samsung products for us and no Service Quick. read more