The owner was very professional and friendly. Him and his team did an amazing job, they were on…read moretime each day and communicated very well. Beautiful job, definitely recommend them !

We agreed on a price and then the price changed after the job was done since new drywall was needed…read moreand the original price was with new drywall. The guy arrived 30 minutes late and showed up with an attitude. The guy said the drywall needed to be screwed in to repair and when I said I think it needs new drywall he walked out of my house. The guy left my driveway and street without saying anything. I had to message his boss and then the guy shows back up to fix the job. The guy starts drilling and realizes it does require new drywall but doesn't have any on his truck. He makes a Home Depot run and then comes back to finish the job. This company is awful to his customers and lack customer service skills.

When your property needs disaster mitigation, look no further than Integrated Restoration:…read more Sunday night last week my heart broke as I viewed water pouring through walls and floors at a home that was completely renovated two years ago. Ice damming AND a burst pipe were wreaking havoc on the beautiful floors and walls. I mobilized several contractors via text, then called Integrated Restoration but I was interrupted with an emergency call from my plumber while I was in the process of leaving a message. Here's the FIRST really impressive thing: Although I hadn't left my phone number due to the plumber's interruption, five minutes later my phone rang with an Integrated representative calling ME to ask how they could help. They'd heard the partial message, looked at the phone logs, found my number, and called me back. Dominic was my first contact, and he was great. He put my mind at ease, gave me next steps, and shared his personal phone number so I could remain in touch seamlessly. Within several hours of our conversation, a crew was scheduled for early Monday to assess the damage and begin damage mitigation. Technician Josh T. arrived earlier than scheduled despite the fact that the company was handling numerous other ice damming and broken pipe emergencies. He explained the process, viewed the situation, and put my anxiety to rest with his kindness and gentle sense of humor. I signed an authorization for work, and within hours, floors were removed, dryers were in place, and the house was on the way to being put back together. Josh made it clear that there were a number of ways to move forward. They could do the damage mitigation only, OR, they could also be involved with restoring the property. There was no push to sell up or overreach. Three days later: the property is completely dried and cleaned, floors are removed, and Monday morning next week, new flooring install will begin. Dominic continued to remain in touch, and Josh has stayed close, insuring that we have been 100% satisfied at every step. What began as a very stressful situation was resolved seamlessly. Thank you Dominic, Josh, and Ricky (owner)! You're truly the best!

The handyman arrived on time, tackled everything on my list. Thank you. Definitely will recommend…read moreto others

Great service and care provided. Met all my restoration needs. Good value. Timely and professional.read more

MacGregor Roofing came out to Pepper Pike to rescue our exterior home…read more problems. In particular the roof, gutters, and skylight leak. With a hassle-free experience, the roofers at MacGregor Roofing took care of our nagging leaks in the sunroom, cleaned the gutters, and replaced buckling shingles. Going above and beyond what needed to be done, the company's owner, Bob Murphy, investigated the attic, to find the root cause of the buckling shingle problem. We were grateful for the well-done job and work, the men were timely, and polite, and cleaned up any debris or evidence of shingles that fell to the ground. Thanks, MacGregor! We'll be calling back!

Macgregor Roofing also does window replacement in the Greater Cleveland area, so we did eleven new…read morewindows in our house. The house had also been suffering from rot around the windows, which they fixed. They were kind to not charge us for reattaching two pieces of siding that had fallen off in a storm a while back. They very quickly scheduled us in even though it was cold outside and in the holiday season. Everyone was very pleasant to talk with and the entire project for the more contemporary replacement windows was done within two days. The new black vinyl windows look very nice from the inside and outside and we can already tell that drafts are minimized in the house because of the new windows. The windows they suggested have helped to "elevate" the outside appeal of our 140-yr-old gambrel-roofed house, while not detracting from the vintage style of the house.

We contacted Airlock Insulation and spoke with Cheryl. She was able to get us scheduled quickly…read moreand provided a lot of information about their process and services and explained in detail the difference between each product. I was highly impressed with her knowledge and the time she spent explaining everything. The company offers a great product at a great price. Unfortunately, we had to put our project on hold but definitely recommend Airlock Insulation!

Called to get a quote. woman named Cheryl called me, I answered, I could hear her TV blaring loudly…read morein the background. She said she'd call me back. 15 minutes later she called back. I proceeded to tell her about my house and what I was look'ing for. Insulation, air seal, the whole 9. I started giving her my details like name, address, phone etc. she asked me for my email and this is where it gets weird!!!!! I said and I quote "I'd rather not give you my email if that's ok" and then she started becoming EXTREMELY RUDE. Telling me to just give me my email address "so I can do my job". Excuse me??? Who do you think you are, Cheryl?? Get a new woman to speak to customers because this one is costing you customers. I immediately canceled the quote because if she acts like this NOW, imagine how bad she will be later. Go back and listen to the call if it's recorded.

These guys are wonderful. They helped my mom out with an emergency situation and were so patient…read morewith her. The whole situation had her very intimidated and they held her hand through the whole insurance process. I can't tell you what kind of piece of mind that gave me! So when I had a suspected leak I call 1st Choice. They were able to get here quickly, assess the problem easily and shared with me there was a simple solution that we could have our other contractors implement for far less that their base fee (we were working on a non roof project at the time). They didn't have to tell me that, they could have just had my money. The credibility they earned between helping my mom and being so straightforward with me is invaluable. I recommend them whole heartedly.

This is like the 4th or 5th time I've used 1st Choice. They replaced to roofs on 2 of my houses and…read morethe garage roof once. They did a great job everytime. Their prices are very reasonsible. Great value for the price. They replaced my roof, in 2 days, from tear-off, new roof, and clean up. This is the reason I'ved use 1st Choice for both of my houses.

I paniicked after a person, came and told me I had hail damage and many other problems due to the…read morerecent storm. I remembered that someone recommended Jared at Radiant Roofing for an honest assessment. Wow, I am so thankful for his quick response to my panicking and more so the report that my perfectly fine roof. He was man of integrity. I am grateful beyond ... no words. Thank you.

Extremely disappointed in my experience with Jared and radiant roofing. I was referred to him by…read moresomeone he attends church with - admittedly, this person did not know how Jared did business and hadn't had work done by him before. It was a blind trust type of situation - lesson learned! Jared said he serviced homes in the Akron area - which appeared to be a major inconvenience to him and not really the truth. He was supposed to do the roof, gutters, and siding. The roof was completed quickly, and I'm openly admitting that he did it without payment in advance (this was an insurance claim so he knew the money was coming). He said "okay I don't care how we do it as long as I get payment and a 5 star review". He also called the person who referred me and discussed the business and claim for my home with this person. This person has never lived at my home and I am the sole owner. Very inappropriate. I will add that one of the shingles was extremely discolored and I was told it would come off with the rain. I knew it wouldn't and after a good rain, and the persistent discoloration, I had them replace it. Additionally, the extra materials were left on my front lawn for days longer than they said. This should have been taken after the job was done but the on site project manager, Andrew, could not be bothered with it on the day the roof was completed, apparently. The gutters and siding were a complete disaster. He had me calculate what he was as owed but as he inflated the gutters and siding on his estimate, nothing was matching up. This took hours of my time away from my family when he is the professional being paid to do this work. Personally, I do not think HE has handled insurance claims before. He was very uninformed about many of the common homeowner's practices and left the work to me, the paying customer. He told me the siding had to be done before the gutters. Then two days later, his "project manager", Andrew, called and said they had a cancellation and they were coming to do my gutters. We had not agreed on the gutters or the siding yet but they were pushing to complete the work per their estimate - which was inflated and included items that were not damaged. This would have left me with significant out of pocket costs. I saw in another 1 star review that he said "we do not submit fraudulent claims". However, he submitted downspout damage (all 6 downspouts on my home) to my insurance company - not a single downspout was damaged. He also inflated the siding estimate by adding additional itemized things that were included in the line item already on the estimate - in other words, charging twice for siding. I would implore any perspective customers (and even past customers because likely you overpaid) to review all estimates and contracts with a fine tooth comb before proceeding with this company. On top of the inflated estimate, he spoke to me extremely unprofessionally, calling into question my knowledge of the process and the work. Having worked in the insurance industry for over 15 years, I found this to be extremely condescending. And he ended up doing the things I thought needed done anyway - because it was the right thing to do. But not after much back and forth, including a rude phone call that I had to disconnect. Additionally, there were multiple times we tried to connect via phone. He told me to call to discuss the numbers (again, the work I did for him) but when I called, he legitimately said "what's up" and acted like he didn't know why I was calling. He was adamant about a zoom call but when I would call him, he would blow me off and tell me to text him. When I brought this all up to him after letting him know I did not want him doing any additional work, he apologized and acknowledged the delays but then blamed the delays mostly on his newborn baby. As a full time single parent who did the newborn and baby stage solo, that was the most pitiful excuse I've ever heard. Additionally, it's insulting to me that he would think I would feel having a newborn is an excuse for how he conducted himself. After we spent awhile on the phone and finalized a plan for what documents were needed and how payment would be handled, he then text asking to come by and pick up the check and that he would print all the documents because he wanted to "honor his customers". I now realized he just didn't want a bad review - if he cared about his customers, he would have done right by me the entire process. But that's not the case. He earned this review. Absolutely abhorrent business practices and no follow through on expectations set. I would never recommend this company, nor will the person who referred me. Not looking for a response from radiant roofing on this - I do have receipts for everything stated above - but I do want to warn potential customers about his business practices and lack of time management/organization.

Fantastic experience again. Thank you for working around our schedule and the technicians were…read moreprofessional and thorough.

I'm so lucky Scott and his team came out as quickly as they did. He was very knowledgeable and…read morequickly solved my problem. Awesome Customer Service! They will be my go to if I have any issues in the future.