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ServiceMaster Restoration Services - Alcoa

1.0 (1 review)
Open • Open 24 hours

Services - ServiceMaster Restoration Services - Alcoa

Carpet cleaning

Damage restoration

Mold remediation

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SERVPRO of Blount County

SERVPRO of Blount County

2.3
(3 reviews)

Our relative, a disabled Vietnam Veteran with heavy exposure to Agent Orange, and his partner, a…read morestroke survivor, had sunk into filthy living conditions. We hired a company to move 2 dumpsters of trash out of the house and hubby and I filled another dumpster. We cleared all floors and countertops, carted away to our house clothing and miscellaneous. We hired ServPro of Blount County to clean and sanitize before the painters and floor people arrived - totally based on their reputation and advertising for cleaning up small disasters. ServPro knew that these people had become hoarders and the invoice stated that it was a hoarder cleanout. I was told ServPro of Blound County would do the job on a Monday and finish Tuesday. Based on that, we scheduled painters, furniture movers, and flooring. ServPro of Blount County had some staffing issues which slowed them down and they said they were finished on Thursday. When we returned to the vacant house on Friday, the floors, tops of all the furniture, behind light switches, top of cabinets, and many, many other areas were filthy and/or still had cobwebs. I texted them and they came out Monday and Tuesday. The floors were better (but still dirty, the tops of furniture extremely dusty, and the painter cleaned out the dust and filth behind switch plates. The bathtub is still filthy (the picture does not do it justice). Only the front of the refrigerator was clean, the side was yellow, even though hubby pointed this out. Perhaps it was a communication issue on my part. Perhaps I did not make myself clear about making the house appropriate to move back into (we were paying for our disabled relatives to stay at a motel). My husband and I spent all day Wednesday, Thursday and Friday preparing at least one clean room for the couple to move back into while the painters finish. Flooring had to be rescheduled for 2 weeks from now and we will need to move these disabled relatives out again for that. I would never use ServPro of Blount County again. And what did the (scheduled) *2-day* cleaning and sanitizing cost? Glad you asked! $5,268. I should have gone to another company. Many regrets.

At the initial visit, the co-owner, Max was professional and friendly. He got his crew out within…read moredays to remove the water damaged wall and flooring. Problem being neither he nor co-owner Ashley bothered to inform me that it would be almost two months before they would get a crew out to reinstall the wall and flooring. During that time I had studs exposed and was walking on bare concrete. Ashley is extremely poor at communication. It took her over a month to let me know she was having trouble getting the repair crew out. Lots of stonewalling. No apologies. Never again! There are lots of competent contractors out there. Call them first.

Restoration 101

Restoration 101

2.3
(3 reviews)

Truly the worse experience of a lifetime. Owner promised a great job and 2 weeks to restore damaged…read morefloor. 6 months later, the floor looks worse than the original with severe tile lippage. The company owner threatened to walk off the job at least 5 times because I repeatedly asked them to do proper work, they told me they had 90 other jobs running during my job. They would come and work for 2 hours and then leave for another job. They accused my wife of breaking the granite counter tops. Project manager came and yelled at me to move my car out of my driveway because it was in his way. Honestly, I only take the time to write this review so you want fall into the same experience I had. We have had several contractors in our homes over the years and Restoration 101 was by far the worse. Inexperienced foreign workers that left my house a disaster, having to pay another tile person to come in and fix their shoddy work.

Ron Coffman and his crew get 10 million stars. Their work was top level grade A! We had several…read moredifferent crews work on our home (water leaks cause silent damage). WOW! Each crew knew exactly what to do AND very respectful, letting us know each step that was coming up. I give RESTORATION 101 5 stars and 2 thumbs up! The work crews respect you, the owner respects you, the crews really respect Ron, and Ron respects them. If you do not hire Restoration 101 to restore your house from damaged back to a home again, you have just made the largest mistake! Ron and his employees are honest, top notched, totally knowledged in this field. To call someone else would be a huge mistake on you!!

ServiceMaster Restoration Services - Alcoa - carpet_cleaning - Updated July 2026

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