On a Saturday in December of 2012 we had a small fire in our home which caused LOTS of smoke…read moredamage. We called what we thought was a local company and on Sunday representatives from Service Master arrived on the scene. This crew seemed to be thoughtful and competent. On Monday we came home to talk with the area manager, project manager and a different crew. The area manager was very flippant in his attitude towards the job and said it was a piece of cake. Meanwhile my husband and I were sharing a hotel room with 2 dogs. My husband was coming by daily and found that our project manager was supervising day labor people and it seemed no one really knew what was going on. For most of our 13 days in the hotel there were only a few days that we even had people working on the house. After 5 days I came by the house to see how things were going. Things still looked like a disaster, my wood floors had not been covered or protected in any way, my bathroom tile floors were black with footprints, I found a leather chair and ottoman outside on a porch, all of my houseplants on the deck, and items in the house just strewn about. When I talked with my project manager I told him I was concerned about their lack of respect for my house and my belongings. He said he had honestly not seen a problem with anything they had done but apologized. We were able to get back into the house on a Thursday and as soon as I walked in I was shocked. The wood floor was still covered with black grime and an dirty film and the grout and tile in the kitchen and bathroom were black. I called the project manager and told him they had to come back and do the floors. He told me they were done and if I had any problems I would need to contact my insurance company. I called the main office and found I was dealing with a company out of Rome, GA not Maryville and once I let them know my displeasure they said they would send someone the next day at no charge. This was fine except for the no charge part; we nor our insurance company had received a quote and although the free labor started on Friday we didn't get the bill until the following Monday. As we started looking further into the condition our home was left we found that most of our belonging were in boxes stacked precariously in the laundry room and most of the contents were not cleaned or even wrapped or protected. Pottery and glass were in a box with a hammer, boxes had blood smears on them, boxes were not marked and contained contents were from multiple rooms and even multiple floors. Many irreplaceable items were broken. On Friday we had our adjustor come by and he was appalled at what he saw and found. In order to move in I had to spend an entire day cleaning the bathroom cabinets, shelves, inside the laundry chute, and our bedroom closet. None of this as well as whole rooms had been cleaned. The one poor soul they sent from GA on Friday spent most of the day on the floors and once he saw the rest called the office to tell them he needed to bring a crew with him the following Monday. He came back and they sent him with one other person. They had to redo the carpets upstairs as well as clean everything else that had been left. They were here until Thursday of that week. Then there were my 7 month old couches. I told the project manager they were new and if they couldn't clean them properly I needed to know that, he said no problem. He cleaned them then Scotch guarded them leaving huge black stripes. The GA guy cleaned them a second time and the same project manager Scotch guarded them again. The third time they used a really harsh chemical that began to break down the fibers and I told them there would not be a fourth time. It took many phone calls and lots of determination but I finally got the couches replaced. Through this whole I felt all they wanted to do was make me go away and never did I feel they were there to take care of me or my home. They never should have taken this job. They told me when I first called about things not being done that they were very understaffed and the project manager was not experienced. This company is all about making money, not taking care of the people that trust them to help put their lives back together. I finally had to contact the main company and they assigned a mediator. The mediator was wonderful and because of him I would try another Service Master franchise but I would not let this franchise come into my home again if they were paying me the almost $20,000.00 they charged. They turned a not so bad event into one of the worst events of my life and it is their lack of respect for my home, my life, and my belongings I will never forget.

From the owner: Has your home or business experienced damages? If it is from a fire, flood, or smoke, then it's…read morecrucial that you get the restoration services you need to get back to normal. ServiceMaster Restore offers 24/7 disaster restoration services that will make your home or business whole again. Our restoration company is backed by a national franchise network with over 65 years of experience. We are committed to delivering total customer satisfaction. We offer everything from weather damage restoration to fire and smoke damage repairs to mold remediation. No matter when disaster strikes, ServiceMaster Restore is a restoration company that will be there, day or night. Our company is available 24/7 for emergency restoration services near you.

"I recently had mold remediation done by Mold Doctors USA, and I couldn't be happier with the…read moreservice. The team--Tori, Austin, Dalton, Edith, and Winnie--was incredibly professional and thorough. They did a fantastic job cleaning up and removing the mold. Special thanks to Gene, who provided the estimate and scope of work. His expertise and willingness to take my call during Thanksgiving weekend was greatly appreciated. Overall, the entire process was smooth, from our initial phone call to the completion of the job, all at a very reasonable price

The floor structure in my crawl space was covered with mold in the house I had just bought. The…read moreseller paid for mold remediation and I called Mold Doctors USA. They came out and cleaned my entire crawl space using a "soda blasting" method. The 55 year old floor joist and subfloor looked like brand new wood! They also cleaned the entire inside of my house. They applied a special sealer on the floor joists with a lifetime guarantee against mold growing back. I had the interior tested by an independent mold inspector and it had one of the lowest amount of mold he had ever seen! I highly recommend Mold Doctors USA for removing mold from your house.

Truly the worse experience of a lifetime. Owner promised a great job and 2 weeks to restore damaged…read morefloor. 6 months later, the floor looks worse than the original with severe tile lippage. The company owner threatened to walk off the job at least 5 times because I repeatedly asked them to do proper work, they told me they had 90 other jobs running during my job. They would come and work for 2 hours and then leave for another job. They accused my wife of breaking the granite counter tops. Project manager came and yelled at me to move my car out of my driveway because it was in his way. Honestly, I only take the time to write this review so you want fall into the same experience I had. We have had several contractors in our homes over the years and Restoration 101 was by far the worse. Inexperienced foreign workers that left my house a disaster, having to pay another tile person to come in and fix their shoddy work.

Ron Coffman and his crew get 10 million stars. Their work was top level grade A! We had several…read moredifferent crews work on our home (water leaks cause silent damage). WOW! Each crew knew exactly what to do AND very respectful, letting us know each step that was coming up. I give RESTORATION 101 5 stars and 2 thumbs up! The work crews respect you, the owner respects you, the crews really respect Ron, and Ron respects them. If you do not hire Restoration 101 to restore your house from damaged back to a home again, you have just made the largest mistake! Ron and his employees are honest, top notched, totally knowledged in this field. To call someone else would be a huge mistake on you!!

Got call from Corey with above company about appointment today. He was very nice and apologized…read morefor time mix up. He is now coming for "look at" this evening.

Cory was on time, did a quality job, and explained the process along the way. Definitely someone I…read morewould use again.

We contracted with SS to clean our dryer duct and install a new vent and vent-flap to prevent air…read morefrom coming back into the duct from outside. They did a great job! A little more expensive than I anticipated, but the work was well done, and I'm pleased with it.

Excellent! I was very impressed with Stanley Steemer from start to finish. I had to get my Dryer…read moreVent Duct cleaned out and was not sure what to expect. The technicians, both Gemond and Austin (aka John) were extremely professional, polite, explained what they will be doing, answered all my questions and concerns, and cleaned up after the job was complete. They worked so well as a team! I could not believe what came out of the vent, see picture. I told them that I wanted to keep the dirt so that I could take a picture of it and share it with all my friends. This is a fire hazard and it is extremely important to do this once a year. I highly recommend homeowners to use this company to get the job done right! Thank You.