We just had a new system installed by Randy's Heating when our 90 year old gas furnace died…read moreunexpectedly. We were very reluctant to put a "ductless" system into our 93 year old house, desperate to maintain the look and charm - but Tyler walked us through several options that would help preserve the charm, and still keep us both warm in winter and cool in summer. He explained all of the benefits, and answered every (even silly) questions we had and made us realize it was time to "modernize" our home. To be responsible, we also had another company come out, to see what they would suggest and what they would charge. It was a no-brainer to go with Randy's. From the first visit, we felt they were the most professional, knowledgeable and patient. Tyler even came back out just to go over the details again, to answer more of our questions. They gave us options, 3 quotes to choose from, and the price was surprisingly affordable, alleviating my worst fears. (we didn't even wait to hear back from the second opinion!) The installers were completely professional, very concerned with keeping my house clean throughout the 2-day install, very nice, very informative the entire time. They went the extra mile to answer questions, and explain processes. I now have 2 Floor Mount and 2 Wall Mount "ducted ductless" mini splits keeping our entire house cozy, while all of the connections and tubes and such went under the house. We really thought we'd hate having these in our house, but we were happily wrong. They're fantastic, unobtrusive, quiet and fit right in. Even the outdoor unit that powers them all isn't a big deal at all. Nestled up to the side of the house, it's not even noticeable. This review might seem long and rambling but what I want to convey is how Professional, Caring and Outstanding all of the people at Randy's Heating are. I wouldn't hesitate for a moment to recommend them to everyone I talk to. The value for my money, their professionalism, and the sense of security and comfort they have given us is immeasurable. We look forward to a hot summer, so we can be cool and comfortable inside for the first time!

Excellent team- we bought a new heat pump system and they were timely, very competitive pricing,…read moreexcellent staff. So pleased with our whole experience with Randy's Heating.

What a great experience! Started with the initial phone call, so nice! Everything was explained…read moreclearly and had follow up texts and emails and personal call the day of service. My dryer vent was cleaned in less than 20 minutes. Both technicians were great, Dausaun and Quentin, thank you for your great service and kindness. Much appreciated and will look to refer you guys in the future!!

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

We had insulation in the Attic replaced with new insulation in the crawl space our air ducts…read morecleaned. Aaron came and gave us an estimate after a throw check of our attic and crawl space. Aaron's attention to detail and explaining the whole process was incredible. The crew led by Luis was very professional and kept me aware of each step in the process. Eli in the front office was very helpful when we had to change a date. He was also very helpful and arranged payment through our bank. I will definitely use Environmental Solution again

Update: I was billed twice, so you'll want to double check your statement. I paid by check--to…read moreavoid the unexpected fees using my debit card. In related news, I later found out that asking adding a surcharge for debit transactions is actually illegal per U.S. Federal law. Good to know. (https://usa.visa.com/dam/VCOM/download/merchants/surcharging-faq-by-merchants.pdf) You might bring this up when they attempt to do charge you for a debit card, which my agent did. They can charge up to 3% for credit cards. Nevertheless, the good folks are the office were very nice about reversing the double-charge. I am waiting to see when it comes through. Pro's - Basic work seemed to be done well and at a price that was competitive with others I contacted at least for the basic service. - Communication was prompt. - After some re-scheduling on their part, the team did the work swiftly and efficiently. - Most of the terms were clear in advance, using Yelp Projects. Con's - This is a fairly shiesty corner of the home maintenance world. Many providers seem to give you a low-ball estimate to get in the door and then upsell significantly. - Envirosmart is not an exception. - The initial quote was $200. This included scoping the ducts and doing the negative pressure clean-out. - Onsite, they then upsold me to $670 for a more thorough brushing of the vents, sanitation, and some other ancillary services. - They were only modestly well-organized. They called the day-of to reschedule because of a conflict with internal training. They also confirmed a different time than I had originally scheduled. It was the difference of a 9 to 11am original window and a 2:30-3pm arrival. - The Yelp Project communication could have been clearer. They did not specify whether they were calling to quote me or coming to do the service! Amid all this and with some clarification and flexibility on our part, we worked it out. I would have appreciated either a discount or additional service for the delay. None was proffered. I did not go ahead with the upsell as I had already gotten quotes for less from other providers with somewhat more transparent pricing. I think the work they did appeared fine. See attached pics. Your guess is as good as mine which are before and which are after! They did not specify when they sent them to me and email took off the timestamp. I'm hoping the cleaner ones. I probably will try another service when I do this again and with a higher rated provider. All in all, though, I had low expectations and those low expectations were met.

Fantastic team. Professional, caring, friendly, and careful. Made sure everything was done to our…read moresatisfaction and we are loving the system.

From the owner: We are the Olympic Peninsula's largest and most experienced heating contractor, with more than…read more24,000 successful system installations since 1974. Unlike other companies that specialize in furnaces, air conditioners, or heat pumps, we specialize in "systems." Equipment alone cannot satisfy your comfort needs. Our comfort specialists survey your home or business, interview you to determine what your needs are, and then design the best system to fit those needs. What fits the "average home" may or may not be what is best for you. Our 40 plus team members have been trained by the best in the industry to identify and meet your needs. We have specialists trained in system sizing and design, installation, service, indoor air quality, piping and heat transfer, and air duct design. In fact, we value training so much, that on average we have someone in class every day—over 2,000 hours per year. This allows us to be recognized as industry leaders; we have been hired to train other contractors. We believe that comfort and safety are the most important concerns for your home, and have designed our business to meet these concerns.

I highly recommend Ross and his services. He was easy to communicate with. I needed the job…read morecompleted quickly and he fit me in within 48 hours of me reaching out to him. He was very affordable, even showed up a few minutes early for the job and kept everything very clean. If we need duct cleaning again - I would 100% give him a call.

Ross was great and super helpful! Very responsive and was helpful with my tight schedule. Will…read moredefinitely use his services again. Thanks, Ross!

Awesome honest, intregity, reliabor, punctual. Throughly explains everything along with answering…read moreall questions and concerns. I would recommend to anyone that needs this service without hesitation

Owner Chad and his team are amazing to work with. Very professional and thorough. Friendly,…read moreknowledgeable, and courteous. Definitely not your run of the mill "blow and go" duct cleaning. They don't leave until you are satisfied with the job. I could not speak more highly of this company and its owner's commitment to doing right by the client.

This team came out and installed our new furnace and air. Thank you, Tony for expediting the sale…read moreand Bubba the installation. Gentlemen, you're the best in the business. "It's hard to stop a Trane" #HVAC #HVACREPAIR #PACIFICHEATINGCOOLING #QUALITYHVAC #QUALITYINSTALL

Julius was great. We appreciated the kindness and professionalism he showed. Great company to do…read morebusiness with.

Cody was on time and walked us thru what he was doing. Great price too. We would recommend them.read more

My family and I reached out to Pristine Air services to get a quote on a furnace/heat heater pump…read morereplacement. We've already had a few other companies come out and provide quotes. Unfortunately concerning Pristine we were met with resistance and denial. The representative went straight to saying they shouldn't do a heat pump, due to the lack of floor insulation. This didn't make sense to us, as three other companies already reviewed the home and claimed otherwise. However the representative from Pristine seemed to not want to hear that, and after a bit of back and forth said the words "I guess we aren't the company you want to go for". They made the decision for us, which is odd considering we were only trying to purchase more than a standalone furnace. Maybe it was a miscommunication somewhere but it's clear from the rep that they didn't want our business. Edit: Further reduced score based on the reply from the company including false truths, never once did we claim that what the representative had said was "B.S." and to be clear they never said nor verified the home was insulated properly. The claimed the floors needed to be insulated, which was debunked by other companies as heat rises, and floor insulation does very little in terms of holding the homes heat. Poor response taking no real responsibility.

My mother currently had your employees deep clean the furnaces and vents inside her home. The…read morepeople who showed up were very punctual, professional, and knowledgeable with what they were doing. Their communication was great

I was impressed! Both members of the crew took time to explain the process each step of the way,…read moreand had lots of good advice for me going forward. The quality of their work was great. They were also respectful of the need to wear protective face masks in my home due to an immunocompromised situation. I will continue to do business with West Coast whenever my home needs additional duct/vent cleaning.

WOW !!! Lived in Gig Harbor for over 40 yrs. and tried Hammond knolls & Coit but Gig Harbor Carpets…read moreCleaning are the best of all, they are the one's to hire as no hype and make your carpets new and smell new, Dean has been doing this since 1980 and you will know you hire the right Co. when he's done and call him every time you need your carpets cleaned...thanks Dean you are the real thing.... Don

Harbor Carpet & Upholstery Cleaning did an excellent job on cleaning our carpets…read more They arrived on time and were very professional. Would definitely recommend.