I have used The Flood Guys twice for water damage mitigation, most recently for a toilet that has…read morebeen making for about a year. They are responsive, professional, and thorough. Most recently, Walker & Zach from The Flood Guys have been helping to dry and restore the affected area. Both men have been very professional and extremely detailed. Every part of the house that they needed to access was covered with protective cardboard and plastic, they have done daily tests to check on the humidity levels and have been thorough and consistent in leaving a clean workspace, including HEPA vacuuming before they go. They are also very communicative - I have never once been left to wonder if or when they were coming back. I highly recommend The Flood Guys should you ever need experts in water damage mitigation!

I have decided just now to look up Flood Guys on yelp, which is a little late, as they are two days…read moreinto ripping up my kitchen. I will remedy this review if they remedy my concerns in progress as we speak. I've called Zach whom I only spoke with a few times and then never again..,but really he should have kept in touch start to finish. Understanding exactly who the contact person is after a job starts May be a way for companies to pass the buck, but really, it's necessary to have s contact person start to finish, when demolishing and putting back together your beloved home. There are some reviews on here that show me I might possibly have a reason for my concerns. I've seen the owner Cory speak up to explain things which is honorable but some things could be remedied beforehand, rather than later, If the company is growing to fast, with less than desirable results it may appear it's time to slow down for quality control issues. ...to be continued before I place my complaints I will give them a chance to make good on their promises...

I couldn't recommend GPR more! They provided a solid quote and stuck by their commitments. They…read morecame out to do the work as scheduled and professionally completed the job.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I cannot say enough wonderful things about Pacific Northwest Restoration LLC and the incredible…read morecare their team has shown my family. Around midnight on July 4th, my family experienced one of the most terrifying and devastating events of our lives--a house fire. Thankfully, we all made it out safely, but we stood outside completely horrified and heartbroken, watching our home burn while knowing our two beloved cats were still somewhere inside. While the firefighters were still at our home, I received a phone call from Owen Guape. In the midst of complete chaos, Owen introduced himself in a calm, reassuring voice and simply told me that he could help. I was overwhelmed, distraught, and sobbing, but something about his demeanor gave me enough reassurance to say yes. Within 20 minutes, Owen arrived at our home with water for our family and immediately began offering comfort and support. By 9:00 the next morning, Owen and his team were back at our home, tarping and boarding it up to make sure it was secure. But what I will never forget is that Owen spent hours helping us search for and rescue both of our cats. Miraculously, they were alive, but terrified and hiding. His willingness to stay and help us find them meant more to our family than I could ever put into words. The kindness did not stop there. Owen personally delivered several of my husband's suits after they had been cleaned at their facility so that he would have clothing to wear to work. In the middle of everything we were dealing with, that level of thoughtfulness and personal care meant so much to us. Within days of the fire, several members of the Pacific Northwest Restoration team met me and our insurance company at the house to begin assessing the damage and inventorying both the structure and the contents of our home. They have worked seamlessly with our insurance company throughout the process, which has helped take an enormous amount of stress off our shoulders. On the contents and project management side, I have had the privilege of working closely with Rieley, Lana and Amanda, who have truly been by my side throughout this process. They consistently keep me updated on what their team is working on, explain the next steps, answer my questions, and have even coordinated multiple deliveries of our belongings to the rental home where we will be living while our house is rebuilt. Meanwhile, other members of the team have continued working at our home, removing debris and handling the ongoing cleanup. I often think about what would have happened if I hadn't answered that random phone call in the middle of the night during the scariest experience of my life. I am incredibly grateful that I did. Pacific Northwest Restoration has given my family something that is incredibly difficult to find after experiencing such a devastating loss: peace of mind. This is more than a restoration company. This is a team of people who understand that behind every damaged home is a family whose entire world has just been turned upside down. They are communicative, responsive, compassionate, professional, and, most importantly, they genuinely care about the people they serve. Without hesitation, I would recommend Pacific Northwest Restoration LLC to anyone who has experienced a fire or any other devastating event in their home. During one of the darkest and most overwhelming moments of our lives, this team stepped in and helped us begin putting the pieces back together. If you ever find yourself facing the unimaginable, you want people like Owen, Rieley, Amanda, Lana and the entire Pacific Northwest Restoration team standing beside you. You are truly in good hands with this company, and my family will forever be grateful for everything they have done--and continue to do--for us.

We gave a 5 star review after Pacific Northwest Restoration built us a new Garage after our garage…read moreburned to the ground, and damaged our house. A year later when selling our house they found unrealized damage from that fire. The presure from the fire hoses soaked the plywood and created mold in the attic. The roof was replaced with new plywood in 2019. The insurance would not pay for machines to dry the attic out. They did however pay for new insulation, for Attic and crawl space. A year later Northwest Restoration mitigated the mold at no cost! So we are giving 10 Stars, and recommend them highly!

I contacted this company after a sewage backup in my garage and was extremely impressed by their…read morehonesty and professionalism. The technician took the time to inspect everything carefully and explained that, in his opinion, a full professional decontamination was not necessary for my situation. Rather than trying to sell me an expensive service, he gave me practical options, including a simple bleach-and-water cleaning if I wanted extra peace of mind, and even said that if it were his own garage, he probably wouldn't do anything further. I had received another estimate that was nearly $4,000 for essentially the same situation, so I really appreciated the straightforward advice and the fact that they put integrity ahead of making a sale. It's rare to find a company that is willing to tell a customer that they don't need to spend money. I wouldn't hesitate to call them again or recommend them to others looking for an honest restoration company.

Both Jason and Jonathan were great to work with. First thing they did that was unlike any other…read morewater restoration company was put everybody on a text thread so everybody connected with the project knew what was going on. Jason patiently answered my questions for about an hour+ on Saturday, then gave me a very reasonable quote. Jonathan did a great job with the work. Was polite professional and knowledgeable. Slight snafu with my pipes, but was quickly dealt with. I'm dealing with a lot right now, and started crying when one of the guys started talking to me about replacing the old pipes. They just pretended like it was totally normal ( maybe it is?) and carried on. They were extremely kind, and it didn't phase them. I just got myself together, and we finished on time. The estimate was what they said it would be. Separate company is doing the restoration work. But 24/7 explained my options to me so it was understandable. I'm still comparing quotes, but would really prefer to work with the restoration company 24/7 recommends because they are so professional.

They do not stand by their work. I found something broken and leaking almost a year after they were…read morein charge of a repairing a water heater leak. They would not return my calls and left me with a large repair bill. Do not recommend, not reputable.

I have had many licensed contractors do work on my home and Tyson (the owner) and his team rank at…read morethe top of my list!!! When I first contacted them on Yelp, I received a response within 5-10 minutes and a phone call not too much later about an appointment I made for an estimate the following morning. Yes, they were that quick. I needed my attic remediated and was in a time crunch, which they understood and not only worked with me financially, they worked within the timeframe I needed it done! Aundrei and Ali showed up right on time and were so friendly and patient, answering all of my questions. They worked very hard and went over and above expectations making sure my entire attic was looked at and treated accordingly. Even though extra work was done, I was not charged more than what I was originally quoted and feel very relieved and confident that my attic is in great shape now! Both Tyson and Angela (office manager) were a phone call away and I always felt in good hands. If you want something done quickly and fairly, call them! I'll recommend them to everyone.

Jose and team are well versed and expert professionals in managing both project management and…read morewater damage repairs and rebuild. From emergency pipe burst to complete rebuild, Jose and team had us back in action in under 3 weeks- this is extraordinary considering insurance claim/adjuster processes and contractor availability/supply chain issues. We are grateful to Jose and his team for their attention to our needs and quality of work performed. Photos show before and after work. Highly recommend. Exceeded expectations.

Pros: Jose and his crew did a great job with communication through out the renovation process. They…read morewere very nice and also provided a lot of good recommendations on how things should look. If you want to get your walls repainted or light fixtures installed, then I would recommend them. Cons: I wouldn't necessarily recommend flooring as we are having issues where the baseboard does not connect to the floor and there are gaps in places. They are suppose to come fix it but communication has been sparse ever since we paid them (back in August) and to me this is disappointing. We also had a huge issue with backsplash and it took several attempts to fix it and I am still not 100% happy with how the backsplash came out but we needed to move-in ASAP and settled for an okay job. Lastly, when going through inspection, I noticed paint was stained on our carpet and brand new counters and it was a pain to remove the paint. Overall, I'm giving 3 stars especially because after several attempts to contact them, they have stopped responding even though they said they would come fix their mistakes with the gaps in the floor. I will update the review if they contact us with an actual date and time to come.

I personally had a great experience with 24ResTech. Pipes busted, resulting in about 18 units in…read moreour condo community being completely ruined within 30 minutes. Completely displacing families due to the extent of the damage. I dont know how many of the other units that this company worked on however they serviced mine. They came out quickly, spent days drying out the water, moving appliances out and packing up my belongings. The packers did an amazing job making sure that my items were packed neatly, my christmas tree wrapped and stored in the christmas tree bag, my clothes in wardrobe boxes, the mattresses covered and protected. Within a matter of minutes I was homeless and stressed none the less. 24Restech made the process easier and provided relief by storing the contents of my condo in their storage facility. I was provided with an inventory list of my items that included photos. Once I was secured in a new place I coordinated with the office Manager Cynthia to retrieve my belongings. She was kind, professional and patient. My items were delivered to me the day after my request. Everything was in tact. The techs that made the delivery were efficient, fast and professional. Should I ever find myself in a similar situation I would without a doubt use this company again as well as refer them. 10/10, I would recommend.

My mother had a water loss a couple months ago. When I called a crew was dispatched out…read moreimmediately. My mother-in-law has some medical needs and they were very graceful with her. They helped me with making sure her house is all set up again. We're so thankful to have that help. They answered all of our call, they were always very responsive to all our mothers needs. Thank you 24 ResTech. Dianna

Rigo and his team treated my home for asbestos this summer. Rigo responded almost instantly to any…read morecalls or emails, and was friendly & communicative. I have asthma and was barely able to go into our laundry room without fear - the peace of mind I now have being in our home is invaluable. 10/10 recommend :)

We had them clean up an attic, and repair a storage closet and chimney siding here at my condo…read morecomplex. They butchered the chimney work, which rotted and leaked within a year and a half, and offered to repair it. They said they were embarassed, and that they're "better than that". Well they weren't. They came back and re-sided the chimney, but didn't bother to follow the maunfacturers instructions. I emailed them three times asking them if they were going to address this, and they haven't even taken the time to reply. As the President of our Board of Directors, I'm tasked with doing my best to protect everyone's investment. One way I'll do that is by never hiring these guys again.