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    Air duct cleaning

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    Mold remediation

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    Bio-One of Knoxville Metro

    Bio-One of Knoxville Metro

    2.0
    (1 review)

    Tough job involving hoarding, a mice infestation and bedbugs, so indeed a difficult job, but the…read moremess they left was unacceptable and not at all what one would expect from a professional cleaning service. First, they quoted a price that included 2 days of work but stopped the work at one. They left a kitchen full of gnats and did not clean the shelves and left dishes sitting in nasty water in the sink. They did not clean behind the sink either or to the right of it. They did not mop the kitchen or the bathroom floor or do any cleaning in the linen closet shelving either. They did throw everything out and did a great job on the refrigerator, BUT left a nasty floor not only in the kitchen but around the stove which they did not touch at all. They did not clean the walls or sills at the windows and left all kinds of nasty spots, which I have documented with pictures. I have a strong suspicion that because this was in subsidized housing and my sister is poor, as I am, they did not utilize the appropriate standards of professionalism one would expect. I drained what little savings I had, had to borrow from a friend AND do a gofundme to pay for this. I am sure they would have done a better job if I had financed with them at 12%. I appreciate the work that was done, but what was left was inexcusable so their performance on this task was inadequate at best. They did offer, once I complained to come back over and do some more cleaning, but by this time, I had already sprayed for bedbugs myself, got some of the mess left started and moved my sister back in. She had to stay with me during this, and she is disabled from a stroke with brain damage so not only is she difficult to care for, but she is very anxious when she is not at her house. Them coming to finish the job they should have done right the first time was just not an option at that point. Disappointed. I can't believe they charged me what they did for an incomplete job, and only worked one day out of a 2 day quote?

    From the owner: Bio-One of Knoxville Metro specializes in all types of extreme cleaning including blood, unattended…read moredeath, homicide, suicide, hoarding, and feces cleanup throughout Knoxville and surrounding areas.

    Servpro - damagerestoration - Updated June 2026

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