These guys are great! They understand the difficulty we are having due to the emergency and do…read moreeverything to make it easy for us. They explained that they would perform the water mitigation and put us in contact with a restoration contractor. That worked perfectly. Their equipment was in our condo until they had completely dried it out. Restoration was anticlimactic. Through the process, Esther kept me up to date on everything that was happening -- she is a jewel. I can't say enough about the technicians and the concern they showed for my condo. I give C&B my highest recommendation.

These folks came in to do water mitigation and repairs. Matt knew which insurance I had. Matt said…read morehe'd help me get back to normal. Matt misled me. C&B never intended to do the restoration, and they left me with half my floor ripped up. These folks are dishonest and manipulative. Do not hire them if they say they'll do the entire job. They only want to do mitigation - they won't do the restoration. They also left my walls in rough shape according to other contractors, appear to have cracked an HVAC drain pipe, and generally made a huge mess that I've had to live with. They've repeatedly trash talked my insurance company, terrifying me by implying that my house is going to sit in disrepair and be unlivable like another house nearby. They neglected to mention that the house they are referring to has structural damage and isn't at all like my house. They're just fear mongering and trying to whip me into a panic. It's awful to do that to a single parent who is just trying to get back to normal. Use another company if you want a job well done by people you can trust.

Originally left a bad review because we did not have the best experience. However, the company did…read morecontact us after the bad review was written and did things to rectify the situation. We appreciate Paul Davis making an attempt to try and fix the situation.

Ron Hudson and Frank Willing came to our home on 1/19/26 for an inspection of water damage to our…read moreceiling. We received the Repair Contract dated 4/30/26 signed by Joey indicating the Target Start Week date of 6/1/26 and a Target Completion Date for the week of 6/8/26. Spoke with Joey on 6/5/26 to find out the status, as we had not received a call to let us know dates/times to start this job. Joey could not find the Repair Contract that was signed by us and him, which I was holding in my hand at the time of this call. We paid the $250.00 initial inspection, which was supposed to be credited to us with the work in the Repair Contract. Joey could not agree on the telephone about our status and bailed out of the job "I'm closing your case".... Hopefully, the $250.00 will go to an Employee fund for better customer service training....

Used to work here and the owner has no care for his employees and no control over them. I would not…read morerecommend using them or working for them as he likes to fire people over a text message and or lay them off and higher them back to save him money. The communication is non existent when u get sent to a job and then you are not supposed to be there looks so bad. And again the owner could care less and has no clue how to run anything in his own business.

I would like to give it 0 stars. We had the worst service from these people. When we called to…read moreget service done they asked for credit card information first rather than the detail of the service. They were not even prepared for the clean up, they forgot to bring trash bags and we had to provide it to them. They charge hourly and it's $1250 the first hour and every hour after that is $250. It took them 1 hour and 15 mins so they charged us $1500. They did a half ass job and the odor was still there. We called and explained so they said they would give us $100 off but when we received the invoice they charged us $1500. They rip you off and take advantage of people that are dealing with death!!! I will NEVER USE THIS SERVICE!!!

Perfect example of thieves. So many items missing from inventory list. Items of value gone…read more Handwritten list that half the items are illegible and apparently spelling doesn't count either so the list doesn't even matter. Again I stress the word THIEVES.

Service Master was recommended to me through my insurance company after I had water damage. They…read morecaused damage to my walls (likely) through the careless movement of their blowers. When I told them, they sent me a bogus picture of one dehumidifier in the center of the open area and said that's all there was -- unaware that I had my own pictures showing there were actually seven blowers in the area and one exactly where a big gash had been made in the wall. They did not take any responsibility for their actions and dragged out the remediation to soak the insurance company (telling me the day before) their approved time was up and they were tenting the area. Good question, if tenting was going to help dry things up, why didn't they do it earlier except you can't bill for service once you're out the door! Be careful letting Service Master of Salisbury in your front door.

This company did a good job on the cleanup. But if you would like them to give you a quote for…read more$4000 or a little over and then when you get the paperwork back from the insurance on what was done it is now double the amount go ahead and use them. I spoke to both the operations manager and owner and neither one of them had a problem with it. I'm sure there have been many other times this has been done. Not just for us. You and your insurance will be ripped off. You have been warned.

From the owner: Restoration 1 of Maryland Eastern Shore is a team of property restoration experts and immediate…read moreresponders who help homeowners after disaster strikes. Our professionals are among the most trained and experienced repairmen and technicians in the industry. We use the field's most advanced and innovative practices to ensure your property is returned to its pre-damaged state.

I recently had a disastrous leak that destroyed half my condo floor and was stuck having to deal…read morewith it from another city. After I called them, Royal Plus was able to remove the flooring, replace it and the carpeting, do mold remediation, and reinstall the fixtures, all while servicing other people during the most recent storm that affected Ocean City. I recommend them for any similar disasters that other contractors won't/can't deal with. - they are thorough, well trained, and competent at what they do and have good relationships with carpenters, plumbers, and other experts.

Spent 4 months trying to get a window replaced by Royal Plus and got no where. Very unprofessional,…read moredoes not follow up, very bad response time. Should not even be in business. Royal Pains!

This company was sent by my insurance company. My insurance company paid them directly and then 3…read moreyears later, I'm contacted by a lawyer they have obtained. They claim I owe them for the work that I told them not to do and didn't let them do and so they charged $500 just to come out and evaluate the property. Not once was I sent a bill, called, or contacted in any way by the company. I contacted the company and they stated "we can't help you didn't get any notice. The girl that did that doesn't work here anymore". I then contact the lawyer, who was a complete ass, and he basically threatens me and tells me that it doesn't matter if my insurance company paid them, I owe them as well and it's not his problem I didn't get a bill from them. So now I owe not only $500 but also owe so outrageous lawyer bill which I am forcing my insurance ace company to pay and they can take it up in court. I will make sure to never use this company and will make sure their name is is known for a company that works fraudulently.

BE AWARE. They were referred by our insurance. Once they found out our deductible the bill for…read moreservice came coincidentally close to it. Our need was not an "emergency", but when they offered to come right away we accepted, not knowing at the time that EMERGENCY fees would be assessed. Our insurance adjuster identified a few discrepancies as to how things were calculated, but these were minor compared to the added after hours fees. We have expressed this to our insurance company and they will be noting the reference file. The back door way to obtain additional fee and unwillingness to budge on the charges, I guess comes back to BUYER BEWARE.

Well satisfied with your work. Good price and got the job done. You guys cleaned up very well.read more

From the owner: We have a variety of services to better serve your needs:…read more New Roof Installation Re-Roof Commercial, Industrial & Residential Emergency Damage Response Flat Roofs Pitched Roofs Modified Roof Systems Shingle Roof Metal Roof System TPO EPDM Roof Repair