Servpro of San Diego East truly went above and beyond when Isaac came out this week to assess possible damage to our home. Isaac's time, professionalism and honesty really made an impact and we plan on working with Servpro of San Diego East for years to come. Thank you! read more

We had a decent experience. We had a main pipe backup sewage in our rental. Unfortunately the owner was out of state so we arranged everything- except insurance. They quickly assessed where the liquid was. They contained the kitchen, bathroom and bedroom. The only concern I have is not telling me one day when they came and took equipment of there's. I spent 30 minutes wondering where the equipment went until our owner called and gave us an update and said they had been out. The guys doing the work were very pleasant and did a great job. The lead/project manager could work on a couple of things: 1. Be awake before you call a client. Mumbling does not bode well. 2. If you say you'll be there in an hour, call to say your late if it's more than 10 minutes- they were late by 30 minutes then ate in their car for another 10,. 3. Whether you see another company in the house or not , always speak to the owner/person on premise. A simple phone call would do if you're too lazy to knock on the front door. All in all, we'd use them again, but hope we are never in a position where we have to. read more

As a real estate professional, this is my go-to Servpro location! I've recommended them to my clients time and time again, and have received nothing but positive feedback. The level of customer service from my Rep. (thanks, Bernadette!!), thorough inspections and efficient/quality work completed once hired is always awesome. read more

I just received a welcome call from Anna at ServPro to inform me that the month and a half of water damage mitigation, demo, asbestos abatement, mold mitigation, cleanup, testing and a lot of other things I'm probably missing, was now officially done. ServPro San Diego East were pros every step of the way, throughout this upheaval. I'm so thankful to each and every one of that extraordinary TEAM! ServPro, in addition to their methodical approach to every single item, were available and game for all the curve balls our situation threw at them. From their initial call to introduce themselves to me (after my insurance rep had logged the call with them), to the painful and excruciatingly slow reaction from the condo HOA management company, to the courteous interaction with my tenant, my rental property management company, my insurance adjuster (especially helpful), availability to speak to anyone and everyone I deemed necessary in order to clear any doubts, they were invaluable. ServPro had photos and video footage of everything. Murphy's Law dictates that when things can go wrong, they certainly will. In my case, photos I had taken of the condo had come out either blurry or some other form of useless but thanks to ServPro, this was not an issue. Their accurate and precise, fully functional equipment recorded absolutely everything for my adjuster and file records. Clear communication. Availability at all times. Reassurance. Cooperation. A reliably friendly voice at the other end of the call. ServPro never once made me feel they couldn't handle anything in their routine measuring/evaluation and treatment of each phase of remediating my disaster. They took over everything and were completely at ease with me being present to oversee whatever processes I wanted. Always courteous. Always friendly. Professional. A real breath of fresh air in this new age of accepted sloppiness. ServPro were ALWAYS completely professional and I'm especially grateful that they were able to articulate and educate me on the processes involved. This experience won't be easily forgotten and you, Anna, Garrett and Jamie, will also not be forgotten! You are the the absolute best and thank you for holding my needy hand throughout this adventure! read more

Servpro - ServPro's highly effective dehumidifiers kept mold at bay. - Damage Restoration Near Me - San Diego, California

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In June of 2021, after putting the kiddos to bed, I sat down and noticed what appeared to be "puffy" baseboard. Initially I thought "nah, that's just a shadow". My curiosity got the best of me, and as I crawled over to the area- the carpet was wet. I literally said to my husband: "go shut off the water, get a few tools and a fan." Mind you, this is after 9:45pm. We get the couches and furniture moved and the carpet ripped up. Call over to Serve Pro and they said they'd be out in the am. 8:12 am, LESS THAN 12 HOURS!!!! Warren showed up- and mapped out the water area. Immediately started running a dehumidifier and fans- pulled up more carpet, took off base board and gave us a few thoughts as to what may have happened. Ana, coordinated plumbers to come out and see what they could find, as well as Warren and Ana explained and helped through the entire insurance process. Even when I was feeling really overwhelmed, the whole team met me with kindness and care. They suggested a contractor to replace the flooring/wall damage etc. ultimately, our hot water main developed a pinhole leak. The mapping area of damage was SPOT ON. The whole experience was a BREEZE! Everything wrapped up and we were happy to have had minimal damage and such quick response! Long story even longer, even though I thought we wouldn't need their incredible services again- we did. Our dishwasher had a leak, and it saturated the subfloor, and began leaking into the lower level ceiling. I called Serve Pro, and Jamie said: "you're not calling with an water emergency are you...?" To which, I almost started laugh/crying. Once again, Warren was out to the house within 2.5 hours to check out any damage. I can't express the level of professionalism, kindness, gentleness, experience, meticulous detail and quick response time from this incredible team. Warren told me, "it's kinda standard to have some type of something every 10 or so years..." We're good for 20 then! We are so thankful to Serve Pro Of San Diego East. To anyone dealing with restoration/mold removal/etc; you won't regret making this call. read more

Where to begin? There are not enough kind words or phrases to express how truly wonderful the team is at San Diego East. Our family made a first home purchase last October and a month later to the day of close, we were hit with a flood that required 3 months of labor to get us back to square one. As first time home owners, we were overwhelmed with what we needed to do and what was going to happen. Warren came out within 30 minutes of our initial call and went on the roof, in the dark, in the rain to begin the long remedy process. Every step along the way, Warren, Jamie, Mariah & Anna were there giving us guidance and helping us tackle obstacle after obstacle from structural issues to mold to asbestos. And of course the mechanics of packing up our home not once but twice was done with ease, care and attention to detail as lead by the charismatic and kind Vivianne and team When meeting in person we were greeted with a smile and a calm reassurance that everything was going to be ok. When speaking on the phone, no frustration nor lack of patience was met when a million questions were asked or scheduling needed to be worked out. Despite the challenging time myself and family faced, we knew that we were in good hands. Hands of those who know their stuff and TRULY care about the welfare of their customers. I could go on and on about the folk at San Diego East. If you or your family every need their services, just know that you will be well taken care of and treated like family. Thank you to all at San Diego East, you are all gems and we are very fortunate to have been able to work with you-you pulled us through a most stressful time. read more

I've had bad luck with numerous leaks in my condo. This time my insurance company sent over Warren and his ServPro team. They were all very kind, courteous and explained everything well. Plus they all loved my Luigi! read more

Servpro - Warren and Luigi - Damage Restoration Near Me - San Diego, California

Loved that they showed up in a mask, as safety is number one right now. Everything was great, Francisco Esqoivel,Gustavo Lopez, andMr Jesus Burgos were very professional and always on time ,very courtesy. And the did a great job on my bathroom thanks and I will and would recommend serv pro as a go thank you read more

Servpro - Damage Restoration Near Me - San Diego, California

AVOID AT ALL COSTS. SCAM. They seemed great up front, and assured me that they'd take care of interacting with my insurance, the insurance of the liable party, and my HOA. Then, in the name of "emergency mitigation", they did several *literally thousands of dollars* of work that my perfectly normal Geico homeowners insurance wouldn't cover. They made it sound as if all of this work was absolutely necessary, and in my foolish new homeowner's gullibility, because it was an emergency in the middle of the night, I signed a contract with them on the emergency mitigation work that they treated as a blank check. For example: they charged me hundreds of dollars for "moving blankets" -- as though they'd need to buy brand new moving blankets for my furniture?! As though I was getting to keep the moving blankets?! They had access to the details of my insurance policy and were in a position to verify whether the work they did would be covered. But what do they care? They get paid either way. And of course, they absolutely did not do the work of communicating with my insurance. They then offered me a quote for the restoration work to be done after the mitigation work, which was again *many thousands of dollars* more than my insurance would cover, and many thousands more than I ultimately ended up paying other contractors. My insurance adjustor was scandalized by the quote they sent. They also did the pack-out for my house and held my items in storage -- in the process, *breaking and destroying* my bed frame and a shelving unit, and badly gouging the wood in my dining table and my dresser. They claimed that the bed frame leg was already broken and that the table was already gouged before the pack-out -- as though I wouldn't have noticed my bed tipping over...?!?! As though I wouldn't notice a giant gouge in the middling of my dining table?!? Naturally, they refused to reimburse me for the damage. I asked for proof that it was already damaged -- knowing, of course, that it was not -- and they sent closeup photos with no discernible location and *with the metadata stripped.* (All earlier photos they had sent included normal metadata.) That way, I wouldn't be able to prove that the photos were taken after they'd moved and destroyed my furniture. Also, they literally charged more for the storage of my furniture than my mortgage cost -- nearly twice as much! They ate up the majority of my additional living expenses from my insurance. To store furniture in a warehouse. Warren Connor seemed so kind and helpful and reassuring, and then price-gouged me with the mitigation, broke my furniture, and tried to price-gouge me again with the restoration. DO NOT WORK WITH SERVPRO. IT'S A SCAM. read more

My apartment flooded in June of 2020 and these guys were a real God send - they made sure everything was taken care of quickly, safely and effectively. I highly recommend this company. read more

We had a fire in our garage on a Monday evening. We experienced fire damage, smoke damage and water damage from the fire sprinklers. Within 24 hours Warren from Servpro was at our home walking me through the process. Warren and his team were on time, efficient, did what they said they would do and worked well with my insurance company. Their work was quality. I really appreciated how patient, kind and knowledgeable Warren and his team were. It was a stressful situation but they made it less stressful by being professional. I would highly recommend Warren, his team and Servpro. read more

This Servpro company was on it! They went above and beyond to make sure someone was at my house during Southern California's crazy rain time. They did a thorough inspection and did was necessary with professionalism. I knew I was in good hands. Highly recommend this Serpro read more

My company used Servpro for our carpet cleaning and had a great experience. It has been at least 5 years since we got our carpets washed and the result was better than we expected. The customer service was exceptional, we really appreciated the quick response time. read more

Our team showed up on time on one of the hottest days on record, and were courteous, flexible (we got in their way moving some things down the stairs), and incredibly thorough. Our carpet has never looked so good, and they were able to not just clean it, but restore life and "fluff" to it, in areas where it had been really worn down (the stairwell for example). It looks so good, I almost didn't want to move! The owners are incredibly kind people, and are committed to loyalty and integrity in their business. We highly recommend! read more

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When you have an unexpected emergency that leaves you with a massive mess, call THESE PEOPLE!! You will be so glad you did! Warren & Jamie Conner are definitely the people that you want & need to show up on your doorstep if you want things done well & right! They actually care about what you've just gone through & will be the most reliable, transparent, & honestly the best people to get to work with especially following such an awful experience. So incredibly grateful for them! read more

I was a bit hesitant to contact this SERVPRO when I saw some bad reviews from last year. However, I was informed that they were under new ownership/management since those reviews were last posted. I never knew the previous owners, but the new owners are incredible! Their team is on top of their work, are easy to get a hold of a real person, and whenever I had a question, they always gave me a direct and clear answer. I can really tell that they are passionate about what they do and who they are helping. I will be definitely be using them for any emergencies I have in the future. read more

This franchise is under new ownership and is incredible!! The customer service, efficiency and hard work that the team puts into their work is amazing. The new owners are passionate about taking care of every customer and doing every job with excellence. You will not regret hiring them to do your restoration/mitigation work!! read more

The crew and new owners are absolutely amazing! I wish I could give more stars!

The reason for the one year delay on writing this review: filed subrogation claim with insurance company to recover out of pocket expenses of $1,500. I was hoping for co-operation from Serv Pro of San Diego and its owner Frank Pownall with my insurance company and insurance subrogation attorneys. Unfortunately, that never materialized. Frank Pownall (owner) is the most unresponsive business owner I have ever dealt with. Frank would not return phone calls during the mold remediation event. His employee Jesus was as incompetent as they come. His employees were not removing all of the Stachybotrys and Chaetomium mold spores colony's, consequently failing 3 mold test over a 2 month period. What should have been a 2 week demo job and mold remediation turned into a nightmare event. I caught his employee Jesus covering Stachybotrys mold growth with plastic prior to one of the mold test. I took the plastic down and of course the area tested positive. His employee Jesus damaged my dishwasher display panel and Frank did not seem to care for the first 2 months about my complaints. Only after I threatened to sue did he finally pay for the damage. His employees also failed to install the containment barrier between the kitchen and living room correctly and contaminated the entire house with Chaetomium and Stachybotrys airborne mold spores. This incompetence put us in a hotel for an additional 2 months. Tried to get rid of Frank and his company but no other company would take over the job due to liability issues with signing off on the job as being complete and free of mold spores or mold colony growth. When the subrogation claim against the installer of the dishwasher failed to respond by October of 2015 the matter was sent to the insurance company's subrogation attorney. I tried to call Frank Pownall in December 2015 in order to get a missing employee statement as to what damage was found during the initial demolition. Again, Frank refused to return my phone calls. Luckily I documented the water damage, demolition, and mold remediation very well with pictures and documents during the event so I should still prevail with getting my $1,500 back through subrogation. Thankfully, I have good homeowners insurance and the $40,000 bill was covered. This is the worst company for mold remediation. DO NOT USE THIS COMPANY! I GUARANTEE YOU WILL REGRET IT IF YOU DO! read more

Warren and his staff showed outstanding professionalism and dedication to their services performed. Not once was I ever out of the loop about the plan of action that was needed to remedy my situation. The thoroughness and attention to detail was impeccable. Even my Insurance Adjuster raved about the finished project. Please consider these guys should you ever need remediation in your home. It'll be well worth it!! read more

Frank and ServePro of San Diego saved my business. On February 1st, 2017 I arrived at my 3,000 sq foot retail store in San Diego to find 2 inches of water covering 90+% of the business. Worse, the water was a sewer line back up, which meant the water was toxic. I was in shock and had no idea what to do. I called ServePro and Frank Pownall immediately took charge of the situation. He was on scene within an hour and quickly directed my staff and I of what to do and the priority in which those tasks should be completed. It was obvious that he had experienced this scene many times and knew what was important. Over the course of 11 days ServePro helped me fight my insurance company, tear the store, apart, and put it back together. Frank even went to the flooring store down the street from our location and helped us pick out flooring that could be delivered and installed in the time frame we had given him for reopening the business. While my insurance company was all too happy to leave us out in the cold (until we got our attorney involved, no stars for those A-holes), Frank and Servpro truly saved our business. My team moved everything out and into storage, but Frank's team handled everything else. The demolition, flooring, drywall, and painting teams were polite, professional, and did great quality work. They even covered wall hangings we couldn't move with plastic so they didn't get paint and drywall dust on them. To walk into our store today you would never even know that we had the flood. I have risked my life savings and my career on my store. Everything I have has been invested in this place and it is still here today because of ServePro. I don't have words to express the depth of my gratitude to Frank and his team. read more

I recently just finished my first project with ServPro of San Diego East. Jamie and Warren were responsive, knowledgeable and eager to ensure the client was taken care of. We truly value clients like ServPro of San Diego East and hope to continue working with them in the future! read more

The new owners, Warren and Jamie, are knowledgeable, passionate, dedicated, and ready to serve. They will take care of your house/business with big hearts in the middle of your disaster! I can't recommend them enough. read more

This is a great family owned business, with a strong sense of values and a big heart. Anyone can cleanup your home after a disaster, but it's great to know your money is going to really good people who care about their work. I hope you never need them, but if you do, I could not recommend anyone more. read more

Jamie and Warren have outstanding character and integrity. Taking over a business that was run into the ground by previous ownership is no small feat. Yet they've done it with class and steadfastness unmatched by anyone I've met. If you want honest, hardworking, and kind service in the middle of your chaos...hire them! And it doesn't stop with Warren and Jamie. Their whole staff is professional, easy to communicate with and honest. We won't use anyone else for our restoration needs! read more

I would give this business 0 stars if I could! DO NOT USE SERVPRO AFTER A FLOOD! REPEAT - DO NOT USE SERVPRO! We sustained a flood in our home after the pressure valve on the wachine machine stopped working. ServPro was hired by our insurance company to dry out the house, remove flooring and any drywall that was affected by the water. After a week they left and said everything was dry. Our contractor, Restoration Solutions (who are awesome!) checked the moisture in the laundry room, kitchen, and guest bathroom; all rooms that ServPro did not demo or dry out. The drywall in each room was SATURATED with water. The meter read at 99%. As a result mold grew from water sitting in the drywall and insulation for 18 days. If my thorough contractor did not test the moisture we would be living with wet walls and mold! Hire true professionals. read more

Contacted them about water damage that was warping my subflooring and was thinking mold as the next problem. They took down my number and an alternate for my wife who would be home. They never called the secondary number after not reaching me. I had to call back and get an appointment set for 5 days later, then they never show up! Not a good way of doing business especially after you tell the customer that you consider water damage and possible mold and "urgent issue". Doesn't seem to me like you are urgently responding. read more

Truly I have a hard time giving Frank and his Serv Pro services even one star. First week in June I discovered a slow leak in my water heater and by that time the thing had nearly emptied itself. Contacted Serv Pro and they were right there with fans and dehumidifiers. But once it came time to replace the walls that were cut out, lay new flooring etc getting work done was like pulling teeth. Nothing but excuses for delays. When I discovered, after talking to workmen ,getting paid was also like pulling teeth. I finally fired him!! Today, after bringing in a contractor I have experience with, I finally have had my flooring replaced. Should be able to move back into my downstairs...and use my bedroom only for a place to sleep fairly soon. I've been "living there since June. Do not hire Serv Pro of San Diego!! read more

Avoid them like the plague. Left a mess and blamed the occupant for the job taking a longer time than what they estimated. Just lame altogether. How do you not relight a water heater after blowing a fan on it for 7 days? Yeah, I don't know either. Horrid. read more

I work at a well known collision repair center in San Diego. About three weeks ago, we had a vehicle get towed in that had very small traces of blood on the center console. I called the insurance company to get a recommendation on who they prefer to use for Hazmat removal. They recommended me to contact Servpro. I called and spoke with a nice young lady that was very helpful in taking my information to have the local office call me to come out and clean up the interior. One week went by, and I had still not received a phone call. I had left the business phone number and my cellular. I then called back and believe I spoke with the same helpful young lady. She changed my request to an emergency since no one had attempted to contact me yet. Patiently, I waited. Three week later, I have yet to receive a phone call to schedule. This is unacceptable service. Where is this companies business ethics? I contacted the insurance company who referred me to them and let them know their insured's vehicle is still sitting thanks to there horrible referral to Servpro. Maybe the job was not large enough for them, not sure honestly. Be careful. read more

DO NOT USE THEM! Frank will give you a bunch of lip service and how they will take care of you. However, one they get paid by the insurance company you are on THEIR TIME!!! He will not respond back to you at all. I took off countless days and either no one would show or they would show up whenever they feel like it with no regard or care for your time! Most of the time he wouldn't even respond back. I would definitely recommend using another company!!! read more