This has been one of the most unacceptable and damaging customer service experiences I have ever…read moreencountered, and I strongly advise anyone to avoid this Firestone location--and potentially the company altogether. On November 25, 2025, I visited the Firestone store where I have been a consistent customer for the past two years, relying on them for oil changes, tire rotations, and maintenance. Less than 24 hours later, on November 26, 2025, while traveling for the Thanksgiving holiday, my car began overheating, and the engine started knocking. When I pulled over to inspect it, I found that there was no oil on the dipstick at all. As a result, I was stranded on the side of the road and was forced to have my vehicle towed to the nearest Firestone in Savannah, GA. Despite repeated attempts, I was unable to speak with anyone until November 28, 2025. Since then, my car has remained stuck in Savannah. Donovan, the store manager at the Decatur location, has been communicating with the Savannah store about district responsibility, yet he has refused to disclose what is wrong with my vehicle. Instead, he dismissed the issue altogether, claiming, "It's not a Firestone issue," and instructed me to contact corporate rather than "go back and forth" with him. He declined to provide any written or verbal explanation regarding the damage. According to Donovan, any customer experiencing problems with Firestone should contact the corporate office directly (1800-752-0379) instead of visiting the store. This alone speaks volumes about the lack of accountability and the poor service culture within this location. I am warning other consumers: steer clear of Firestone Decatur on Candler Road. The negligence, refusal to communicate, and complete disregard for customer responsibility are alarming. I will be contacting multiple media outlets to ensure the public is fully informed of the service failures and the damage caused to my vehicle, so others do not experience what I have endured.

Great and quick service , easy to schedule, reasonable prices. The road hazard insurance for my…read moretires saved me some money

I've been going to this tire shop for 20 years. Over the years I've either bought and/or…read morerecommended more than $3,000 in sales for this business. When I was in high school and needed tires, my dad would always say "Go see the Red boys on Candler Rd" when my son needed tires for his car, I sent him to the "Red boys on Candler Rd" I've recommended them to several friends & family members. However the last couple times I've gone I noticed that their prices have gone up and the new guys working there are not friendly. Today their credit card machine was down but instead of telling me the machine was down, one of the guys said "I'm just takin' cash. Go to an ATM" I asked if they stopped taking credit cards - NO RESPONSE. This was another opportunity to tell me that the machine was down, but instead, silence. So I walked to the nearest convenience store which was less than 20 yards away. However, the ATM machine there was temporarily out of service. So I went back to the tire shop to re-ask the question "Did you all stop taking..."and before I could finish my question the same guy started yelling "Walk up to Walgreens! Walk up to Walgreens." Walgreens is about 200 yards away from the tire shop. So after I made the trip to and from Walgreens, I had enough time to process how unfriendly they had been this time, and how I had been poorly served. I voiced my concerns, that it was an inconvenience to ask me to get cash after my wheels had been removed. That was horrible customer service. This is when I learned that their credit card machine was down. This used to be one of my favorite local businesses to support. Well, today they lost one of their biggest fans. "So long Red Boys"

I left my tire to be repaired and when I returned the next morning, as we agreed upon, the shop was…read morenot open. I called the owner and he told me, "promises are meant to be broken." I waited an hour for someone to show up and they charged me more than they told me it would cost when I dropped it off. Poor integrity.

Dear Jay, thank you for restoring my faith in humanity. Seriously, I've spent at least 10 grand…read moreover the past 2 decades wasting $$$ on shade tree mechanics and highway robbery dealerships. They either don't know what they're doing or they knowingly overcharge anyone who "looks" naïve or vulnerable. Read - seniors or women unaccompanied by their husbands or fathers. Because this is 1950, eye roll.. Jay is the real deal. Yes, Apna Garage is a modest shop tucked away behind a gas station. But how many mechanics have a legit 5 star Yelp rating? I'll wait.. The reason is because no-one is as honest, humble or as kind as Jay is. You can drop off your car which is very convenient. Jay diagnosed mine and explained everything in plain English without being patronizing. He's very responsive to messages, gave an honest assessment and didn't try to overcharge or upsell me. He even rode in the car with me to make sure I was comfortable driving it and that my needs were met. In short, Jay will be my mechanic for LIFE. 100% recommend. Thanks Jay!

Best most upfront and Honest mechanic I've Ever met. Very knowledgeable and fair, a great Human…read morebeing and fantastic mechanic

I was referred years ago, was taking my car to the dealers that was killing me in price. Advance…read moreAuto Tech was able to fix the same problem with less the price and able to build a relationship with their customer. Very good for female that just do not know. Now you have to have patient because they are busy. Ask for a realistic time up front. Like any repair place asks them not to expect and give a true repair time.

I've been to this auto shop several times. Mike has always been very accurate and knowledgable…read moreabout the issues of my car. He is also very reasonable. My car always ran well after taking it to his shop. I am going to take another car there soon. I do believe that he will be great once again.

Man when I say there is a god there is these guys checked my car out found the issue and fixed my…read moreproblem in mins I am beyond grateful for them

I really wanted to give a positive review because the brake pad replacement itself went smoothly,…read morebut unfortunately the experience took a turn afterward. When I went outside after the service, I immediately noticed a lug nut was missing. After looking closer, I saw that the wheel stud itself was broken - which I know for a fact was not damaged prior to the repair. When I contacted the mechanic about it, he did not deny breaking it and asked me to go purchase a new stud and lug nut, which I did right away. He said he would return to install it, but after that point communication became very unreliable. I texted several times with no response. When he finally replied "yes" to confirm he would complete the repair, he still never followed through. Since then, my messages have gone unanswered. On top of that, he told me the broken stud was "no big deal" and that he knows someone who drives around with multiple broken studs - which was extremely concerning to hear from someone responsible for vehicle safety. I don't feel comfortable driving with a broken wheel stud, and the situation has been left unresolved. I wish this could have been a positive review, but based on the lack of accountability, poor communication, and safety concerns, it cannot be.

Made an appointment 2-3 days prior. Got several reminders. Show up on time only to wait 30 minutes…read moreas everyone there goes to lunch at the same time (1pm) ; so why let customers make 1:30 appts? Then after planning and waiting some bozo lets me know that they don't have oil filters for my vehicle. This could have been addressed before I got there today! Definitely believe the reviews....and then your imagination for what can go wrong! Make employees pull their pants up and stop hiring folks if they don't get their role in dealing with the public.

Zero care for the customer. I made an appointment for an oil change; waited an hour more to get…read moreservice; no one checked me in, staff is yakking it up and seemingly clowning around. One bay has a line of cars and none getting serviced for an hour..!? 5 other cars came and left while I waited only because I needed it done today. This is typical

Really easy to work with and quality service. Kevin is a good guy and will work with you.read more

From the owner: We offer light, medium and heavy duty towing as well as repair and service all makes and model…read morevehicles. Our industry trained tow truck drivers and vehicle technicians are always professional and provide the highest level of service to ensure our customers have a great experience.