For 18 months Sean hasn't posted our minutes on time. His excuse: "No one asked for the minutes."…read moreThen he muted us for asking. The HOA president said Sean made a mistake: emailed the wrong minutes to us. Sean's always making mistakes and still has to be repeatedly asked to do his job duties. Sean is the only manager, so you're stuck with him. Sean and Jason co-own the company. Jason posts online replies to reviews blaming residents or telling them to call the office. So WW issues are never fixed. Their app is supposed to do all the work for them. When Sean's asked at meetings about the status of requests in their app: he replies, "I haven't looked at that yet" or "it might be a duplicate request?" He's never prepared, and is rude to HOA residents. Any other management company is better than WW.

Unprofessional and Concerning Behavior…read more The staff at this company has been consistently unprofessional and condescending, and they refuse to provide adequate information to homeowners even when formally requested. After multiple follow-up emails and phone calls, responses are either avoided entirely or significantly delayed. When Jason Ryan finally did reply, his tone is shockingly hostile and borderline threatening -- which is extremely concerning for a company responsible for managing a community.

It's all about the manager MSI does a good job…read more But Chaira makes it happen. She's great and we're lucky to have her!

I cannot recommend MSI based on my experience…read more I had no payment issues with my HOA account until MSI changed their ACH/autopay system and transitioned homeowners to FRONTSTEPS Pay. The communication regarding this change was unclear and failed to adequately explain that existing automatic payments would stop unless homeowners re-registered. Despite MSI having my updated phone number, email address, and active communication history on file, no meaningful effort was made to contact me directly when payments stopped processing. Instead, months passed while fees and collection-related charges accumulated. What makes this especially frustrating is that MSI had no issue contacting me quickly regarding compliance matters and architectural approvals, yet apparently made no similar effort before escalating financial penalties. When I attempted to resolve the matter, I was told MSI "is not a collection company" and therefore does not call homeowners regarding overdue balances. I found the responses dismissive and lacking professionalism, empathy, and accountability. I have since paid the HOA dues owed. However, the overall process felt unnecessarily punitive, poorly communicated, and financially motivated rather than solution-oriented. I strongly encourage homeowners to carefully monitor any payment changes involving MSI and FRONTSTEPS Pay to avoid unexpected fees and collection issues.

GARBAGE HOA! My husband and I were renting a condo in a complex that went through several HOA's and…read morethen this one. All of them were pretty bad and Advance HOA was no exception. Terrible communication (IF you're lucky enough to get any notice at all!) including signs posted at the last minute saying you can't park in your assigned spot for xyz reason and if you do you'll be towed, then changes in schedule so you've moved your car to the street for nothing, then no notification about when the rescheduled work will be done, etc. etc. Not long before we left, we contacted Advance HOA Mgmt regarding putting up a small removable wire fence (the kind you stick in the ground around your flower beds, costs like $20) because the neighbor's dog kept coming onto our patio and being chased by said neighbor, who was an unstable person we didn't want around. After explaining the situation to the HOA, they said we'd need to fill out an ARCHITECTURAL PERMIT FORM -- for a freaking wire fence you poke into the ground! The form was ridiculous: it asked for dimensions, time needed for construction (!), BLUEPRINTS, the whole nine yards. Most of it was totally irrelevant. Then we had to submit it and wait THIRTY (30) DAYS for a response, while the board and whoever "voted" on it. Okay, I get that if you're actually rebuilding your patio/balcony or constructing a gazebo or something, but come on. As it turns out, over the next month we found a new home and moved out, not once ever hearing back on the "decision" regarding the wire fence. Lack of communication is by far the biggest issue with Advance HOA Management, but there are many more, too many to waste my time writing about here. Good riddance.

Advance HOA is a terrible choice to run your community. As a board member for a community in Castle…read moreRock, we were fooled by their presentation and "professionalism." They advertise themselves as an advocate for homowners with a "goal is to ensure your community remains beautiful and to maintain the value of your homes," however they achieve the opposite. They are unresponsive to requests for landscaping throughout our community and do not adhere to our governing document. Instead, they make judgement calls that are not in the best benefit of our community. They sell themselves as a group that focuses on property values, but miss the forest for the trees. These 1 star reviews are NOT A MIRAGE. DO NOT USE THIS COMPANY

Eilene at Hammersmith Management has been a great manager for our townhome association. She is…read morefriendly and helpful and always helps with my inquiries.

Our HOA has let Hammersmith management Inc. go for a new management company. We always paid our…read moreapproved extra escrow accounts on May, June, and July on the first of each month, of each year for many years, by Bill Pay electronically from our bank. Not due until the 15th. Now that they are leaving, all of the sudden we are getting an overdue bill for each month. We checked our bank and they called home office, Their transactions cleared on the 1st of those months. I believe since in my opinion that Hammersmith Management withheld the transactions charge late fees since they are leaving CandlewycK Condos on East Mississippi Ave. I have tried to contact on management and main management office in Englewood. No responses on wrong doings. In my opinion, this is illegal. I filed complaint with BBB and Colo. State Attorney. I want to warn any other people of any other communities that I dont believe Hammersmith Management Company Inc. is honest, in my opinion. Clint Vetor

This is 3rd property management company since I moved here and the 1st to return my calls…read moreimmediately. I requested help twice and was listened to patiently and the matter was handled promptly. Thank you.

I had such a great experience working with Carlos at M&M Property Managment HOA! He went above and…read morebeyond to help me reset my email address so I could access my account again, and he made the entire process smooth and stress-free. Carlos was incredibly helpful, patient, and easy to work with from start to finish. It's not often you come across customer service that feels this attentive and efficient. I truly appreciated how quickly he resolved my issue. Big thanks to Carlos for the excellent support--he's a real asset to the team!

This is one of the older neighborhoods in Denver. It is well-maintained, and in the heart of East…read moreDenver. It is near Cherry Creek North and the Denver Country Club neighborhoods. It contains a terrific Denver Public Library and the well-known and popular Bonnie Brae ice cream store. This is a nice neighborhood for those who are looking for a home in Denver and near lots of parks, stores and schools.

This group is about as inept as they come and will NEVER pass up an opportunity to money grab. The…read moremanaging partner, Erica, sets the tone for ongoing poor experiences, with no accountability from her whatsoever. From poor communication to lack of follow up/follow through, dealing with them is an ongoing frustration. Additionally, they make it known they give ZERO F's about the communities they serve. Oh, add in rudeness and apathy. I don't trust one thing the say or do. You can guarantee any dealings with them will be mishandled and become and ongoing issue.

How can you say Executive Management Group is not the maintenance provider for this property when…read moreExecutive Management Group is the entity that asks for hoa dues every month. Why do I and every other homeowner on this property get communication from Executive Management Group? Why did we all receive a notice in 2022 that Executive Management Group is the new management company for this property? Why do I have a homeowner portal that gives me a link to send maintenance requests to Executive Management Group?No homeowner in this property has a link to send mainteance requests to any entity other than Executive Management Group. Executive Management Group most certainly IS the maintenance provider for this property.

I am not sure what happened with the previous review, but we have had nothing but stellar service…read morefrom them. Todd and Stephanie have been exceptional. We moved our HOA to them February 2018 and have had nothing but positive experiences with their service. When we had a vendor who did not complete work as promised, they worked with the vendor to make things right. We absolutely would recommend them!

They are supposed to be our Townhome HOA, but they don't follow any of the items on there website…read more Lived in our place almost 2 years and have yet to have a single meeting, let alone any of the services they are supposed to be responsible for. Very discouraged with the lack of communication that they provide.

I am an out of state property owner. Last year, I received the HOA coupon book late and resulted…read morein a fine. I called about it and was told I can submit a request to the board and possibly have it waived. I made three calls a few weeks ago to confirm the payment amount for 2023 and to get information on my payment history. The lady in accounting department put me on hold for 35 minutes and I had to call back to remind her I was still on hold. She said her computer was causing problems. I sent a detailed email request to the community manager to find out if the board ever responded to my request as well as to get my payment history. No response! Are my requests reasonable? How does Cherry Creek HOA get paid? Who's doing the paying? Is this the way you want to run a business?

This entity took over management of a condominium community where we own a townhouse. It would be…read moremore appropriate to describe their actions as mismanagement or total lack of management. A few months ago, I reported that the railing on the stairs to the front door had rusted through and broken. I sent photographs and described how the broken railing posed a safety risk and requested that they fix or replace it. Nothing happened to fix the railing. I spoke with Danny, the individual responsible for managing the complex. Nothing happened to fix the railing. Whenever I called back, he was unavailable. Finally, I spoke with Ron, Danny's supervisor, and a few days later the rail was welded. A few days after that the weld failed, and the rail was once again not attached and posed a safety risk. I called again. The woman who answered the phone told me I needed to put in an online work order request. After some discussion, she was very nice and told me that she had put in a work order for me. Nothing happened. I called back and spoke with Danny, who told me the work order was never put into the system. He submitted a new work order and informed me that someone would be out on October 28, to fix the rail. Predictably, on October 28, nothing happened. It is now November 6, and I have called multiple times since October 28. I still have no idea when or if they will fix the railing. It should not take 10 phone calls to get a broken stairway railing fixed. this is a safety issue, especially with snowy weather approaching, and failure to address the problem after 10 phone calls is malfeasance.