A little bit higher rating because the new manager is addressing my emails. However, I was…read moreabandoned by the management company AND our Board of Directors when I had a basement ceiling leak last year. They didn't even come out to look at. Turns out the leak came from a chimney pan that wasn't caulked correctly. The roofing company that had repaired it the year before was great and covered all my expenses & repairs. BUT NOW, I have a mark on my insurance (even though it was a zero claim) that is costing me $400 more a year because my HOA didn't come out, look and help me for more than 3 weeks.

GARBAGE HOA! My husband and I were renting a condo in a complex that went through several HOA's and…read morethen this one. All of them were pretty bad and Advance HOA was no exception. Terrible communication (IF you're lucky enough to get any notice at all!) including signs posted at the last minute saying you can't park in your assigned spot for xyz reason and if you do you'll be towed, then changes in schedule so you've moved your car to the street for nothing, then no notification about when the rescheduled work will be done, etc. etc. Not long before we left, we contacted Advance HOA Mgmt regarding putting up a small removable wire fence (the kind you stick in the ground around your flower beds, costs like $20) because the neighbor's dog kept coming onto our patio and being chased by said neighbor, who was an unstable person we didn't want around. After explaining the situation to the HOA, they said we'd need to fill out an ARCHITECTURAL PERMIT FORM -- for a freaking wire fence you poke into the ground! The form was ridiculous: it asked for dimensions, time needed for construction (!), BLUEPRINTS, the whole nine yards. Most of it was totally irrelevant. Then we had to submit it and wait THIRTY (30) DAYS for a response, while the board and whoever "voted" on it. Okay, I get that if you're actually rebuilding your patio/balcony or constructing a gazebo or something, but come on. As it turns out, over the next month we found a new home and moved out, not once ever hearing back on the "decision" regarding the wire fence. Lack of communication is by far the biggest issue with Advance HOA Management, but there are many more, too many to waste my time writing about here. Good riddance.

I have owned my condo at Seven springs for 4 years. The HOA is terrible! I have had a leak in my…read moreceiling for 7 months and they have given me the run around. I have had plumbers out and the two units above me have had plumbers out and tell me it's the roof leaking into my apartment. However, they were able to put in all new roofs but not fix my ceiling. It is now causing damage to my ceiling and rotting the cabinets. I'm so upset! I'm thinking of selling this place. We have had nothing but problems since we moved in. I would never recommend this place to anyone.

All new roofs and new boilers and new porches this place has made fantastic headway in the last 2…read moreyears

This is 3rd property management company since I moved here and the 1st to return my calls…read moreimmediately. I requested help twice and was listened to patiently and the matter was handled promptly. Thank you.

I had such a great experience working with Carlos at M&M Property Managment HOA! He went above and…read morebeyond to help me reset my email address so I could access my account again, and he made the entire process smooth and stress-free. Carlos was incredibly helpful, patient, and easy to work with from start to finish. It's not often you come across customer service that feels this attentive and efficient. I truly appreciated how quickly he resolved my issue. Big thanks to Carlos for the excellent support--he's a real asset to the team!

Suzie at Westwork is fantastic! whenever I speak with Suzie, she is knowledgeable and very helpful…read more Her patience while helping me is top level. Suszie deserves a pay increase!!!

For 18 months Sean hasn't posted our minutes on time. His excuse: "No one asked for the minutes."…read moreThen he muted us for asking. The HOA president said Sean made a mistake: emailed the wrong minutes to us. Sean's always making mistakes and still has to be repeatedly asked to do his job duties. Sean is the only manager, so you're stuck with him. Sean and Jason co-own the company. Jason posts online replies to reviews blaming residents or telling them to call the office. So WW issues are never fixed. Their app is supposed to do all the work for them. When Sean's asked at meetings about the status of requests in their app: he replies, "I haven't looked at that yet" or "it might be a duplicate request?" He's never prepared, and is rude to HOA residents. Any other management company is better than WW.

This group is about as inept as they come and will NEVER pass up an opportunity to money grab. The…read moremanaging partner, Erica, sets the tone for ongoing poor experiences, with no accountability from her whatsoever. From poor communication to lack of follow up/follow through, dealing with them is an ongoing frustration. Additionally, they make it known they give ZERO F's about the communities they serve. Oh, add in rudeness and apathy. I don't trust one thing the say or do. You can guarantee any dealings with them will be mishandled and become and ongoing issue.

How can you say Executive Management Group is not the maintenance provider for this property when…read moreExecutive Management Group is the entity that asks for hoa dues every month. Why do I and every other homeowner on this property get communication from Executive Management Group? Why did we all receive a notice in 2022 that Executive Management Group is the new management company for this property? Why do I have a homeowner portal that gives me a link to send maintenance requests to Executive Management Group?No homeowner in this property has a link to send mainteance requests to any entity other than Executive Management Group. Executive Management Group most certainly IS the maintenance provider for this property.

New management is doing well and the place is quiet and peaceable. Very nice place to live.read more

We would like to recognize Cassandra Day and the following porters at Penterra Plaza: Aurora,…read moreGabby, and Noelia. These four ladies went above and beyond to assist me after a delivery debacle left our new dining room chairs at the entrance of the garage. They banded together, retrieved moving carts, and helped me get chairs to my unit. I am so thankful for the support from these 4 that we have as a resident of Penterra Plaza.

Shannon McCarthy/ Keith Mccarthy & Capitol Hill HOA Management team is by far the worst management…read morecompany I have ever had to deal with. The way they treat tenants and the upkeep of buildings is absolutely disgusting. DO NOT ASSOCIATE WITH THEM!!! There are huge holes in the ceilings of the walls. No snow/ice removal and they DO NOT CARE about the safety or health of tenants in the building. The list goes on and on. And Shannon McCarthy and her team will basically just tell you to go fuck off. As of January 1, 2024, Capitol Hill HOA Management will no longer be managing properties. The book of business has been sold to Avenue One Property Management. So beware of her name!! Seems as thought her and her husband REALLY love to scam people.

Worst management company ever. They added a lock to an outside door that never had one and did not…read moretell the tenants and locked everyone out during 5 degree weather. I have lived in my place for 20 years and this is hands down the worst company we ever dealt with. I truly think monkeys are throwing darts at a dart board to figure out their next dumb project that they won't tell the tenants about.