I had such a great experience working with Carlos at M&M Property Managment HOA! He went above and beyond to help me reset my email address so I could access my account again, and he made the entire process smooth and stress-free. Carlos was incredibly helpful, patient, and easy to work with from start to finish. It's not often you come across customer service that feels this attentive and efficient. I truly appreciated how quickly he resolved my issue. Big thanks to Carlos for the excellent support--he's a real asset to the team! read more

If I could give ZERO stars I would. This has to be the worst management company ever!!! Zero consult with the community, Zero care about what is going on. Zero response from the company when there is a situation, Zero Everything!!! these guys extorted every last cent out of my HOA till we dropped them!!! Horrible company to deal with and SEAN!!! well he and his wife are just terrible ppl who like to extort folks for cash!!! DO NOT USE THIS COMPANY!!! read more

HORRIBLE! They are literally stealing from homeowners and then when you catch them and provide documentation that they have gone into your bank account and withdrawn a double payment, they tell you it's not their problem and to work it out with your bank. J Silva is incredibly unhelpful. No apology, no offer to assist, just "you deal with it" and "we're not refunding" and "our records show blah blah". AWFUL. read more

I was a Board member of a prestigious building, Summer House in Denver. I found the services, mechanical knowledge, and reliability less than acceptable. While I cannot say Sean was fired by us, he resigned While under a mutual agreement to improve or be terminated. I could not more strongly advise against any relationship with Sean or his company. read more

We left a grill in the backyard thought we didn't reliaze that it is a violation. HOA sent us a notice to remove it. Unfortunately, we didn't take care of it due to our family a couple of physical emergecies at that time. When I talked to Mr, Israel Peton at M&M, explaining our family suituation, he expressed his understanding and being willing to support. He communcated with me timely, making sure I understood the process steps. He is a truly good example of thinking and serving people. We are very grateful the officers's dedication at M&M to support the people whenever they know what caused it. They really help! I appreciate it. Gwen Q read more

My HOA has had 5 management companies in the last 8 years, each one worse than the last with M&M being by far the worst of the bunch. If I could give them no stars I would. I attached 2 emails that correspond with the review that are dated Feb 19 and Feb 20. About six days after my last reply to M&M's owner, Sean, I didn't hear back from him at all. Instead, I received an email from the Association's lawyer. That alone should tell you how this company and my Board handles homeowners, they can't answer basic questions without hiding behind the associations legal counsel. It's ridiculous honestly. The lawyer's message said basically this: * He claimed the Association doesn't have to put anything in writing about the special assessment, even though our Declaration requires owner approval. The Board Members should have gotten a legal opinion from him to begin with, not from Sean or Rhoda. * He insisted the Association doesn't have to explain or justify anything, which is a convenient way to avoid admitting whether they followed the rules. * He defended the $600 fee M&M quoted me for "administrative time," even though I asked for documents that should be readily available * He told me the Association won't release the legal invoices they billed to my account unless I pay them to redact them first, meaning I have to pay just to find out why I'm being charged. * And he tried to reframe my request as if I was asking for a personal legal opinion, which I wasn't, I was asking for the records the Board supposedly relied on to special assess the members without the vote of approval. And then I responded to him and said that if the Board truly believes it had the legal authority to skip the required owner vote, they should have no problem putting that position in writing. I also pointed out that the only documents requiring redaction were the legal invoices they billed to my account, charges that appeared after our legal matter was already settled. If they can bill me for legal fees, they can certainly explain what those fees are for. I also made it clear that the purpose of my request is tied directly to unresolved questions about our recent election and Board terms, issues the Board has a fiduciary duty to clarify. That was Friday. It is now Monday. No response from the attorney. No response from M&M. No response from the Board. Silence seems to be their standard operating procedure whenever they're asked to explain their actions. At this point, the pattern is impossible to ignore: * Elections handled improperly * Board terms unclear * Records withheld or priced out of reach * Legal fees added without explanation * Homeowners ignored unless they escalate I will continue to update this review as more information becomes available, but based on everything I've experienced, I strongly recommend avoiding M&M Property Management. Homeowners deserve transparency, not stonewalling. You have been warned. read more

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New to our property, this is one of the most efficient management companies I have ever worked with. Not only do they address issues quickly, their follow up is amazing. I have dealt with Israel twice, and each time he has been professional and friendly. I am so happy our board selected this company. read more

There was an issue with shrubs smothering the air conditioners for my condo and the one above me. Not only did Andy Aldana at M&M keep me informed, he got the job done for us. I have lived in my condo since it was built in 2003 and he is the first person since M&M Property Mgmt took over that was not only a great help, but handled it all with professionalism and courtesy. He was stellar. read more

Service was requested for a clogged rain gutter on Sunday evening and the ground's maintenance guy, Luis, was out Tuesday morning. He installed a new drain downspout. We won't know until the next big rain if the leak is fixed, but their quick response was much appreciated. read more

Horrible 'property management' company. I have a pile of pine needles in front of my house because they decided to only pay the landscapers to maintain the city owned portion of our property to avoid a code enforcement fine. During snow storms, you'll be left to shovel your own sidewalk. Broken fence? Ha! Fix it yourself. Gutters are dangling from the roofs. Landscaping is dead. The grass is dead. We haven't aerated in probably 3 years. Last year they refused to give me a key to the pool the entire year because they said we're switching to a digital system and are no longer cutting hardcopy keys. So for an entire summer as an owner, I was refused access to the pool. In fact, I have multiple emails from Luis at M&M telling me I should ask people in the pool to please let me in, then try to prop the gate open, or otherwise unlawfully enter the pool to circumvent their refusal for giving me a key. We were issued a roof assessment on November 8, 2024 of $7088 per unit. The roof repair estimate was ~$2.8M, yet the assessment is only for ~$2.05M. There are 285 units. 2.05/285 = $7192 per unit. I filed an insurance claim for the assessed $7088, however, my adjuster doesn't understand where that amount came from. None of the math adds. My adjuster and I have both filed requests for documents clarifying how they achieved that assessment amount, and Sean and M&M are radio silent! It's been over 3 weeks with no reply. My insurance company feels there's potential fraud occurring. What else do you need to know? They don't have a Google listing and their address is a PO Box. This is a scam company. read more

M&M Property Management - USAA message showing repeated attempts to contact for clarification without any response. - Property Management Near Me - Parker, Colorado

It was a pleasure to work with Andy Aldana, her assistance was very helpful in setting up my HOA Account. Andy was very professional & pleasant to work with!! read more

We started to look for a new management company called and the phone rang. For about 6 mins. Once answered I was placed on hold for an additional 7 mins. I finally hung up the phone and Kathy left a novel or a message on my voicemail bragging about how amazing M&M is. What a joke. I began my research, once I saw that I no longer wanted to continue. The countless emails continued it had nothing to do with my initial request. When they called me I was placed on hold and transferred for about 7 mins or more. I hung up and more emails came. I finally requested all emails stop. The calls came in and I was on hold while getting transferred. I finally told them we chose a company and Kathy became very upset and mean requesting the company we picked and why. Saying they normally don't pick a company that fast. How would you know Kathy? Do you know when we began our search no! You only know when we called you. Do you know how many companies we interviewed? Do you know how many companies we spoken to? All we know is that M&M gave us red flags from the start. They shave the worst phone and communication system I have ever seen. The countless emails flooding my email. The nasty attitudes. I have to say these comments are accurate. I would allow this company to watch my dog. read more

If I could give negative stars I would. Tricia is horrible and would not even attach documents for my realtor and pretty much told my realtor that she was not doing her job. They are lazy and so is Jackie. I had to email five times to close out a violation because they wouldn't let my husband and I have a sign of our last name on the outside of our townhouse. It is seriously the biggest joke and these guys are legitimate idiots. I actually pay them $344 a month and the grass is dead and weedy outside of my house. The painting on our townhouse is horrible and all of the lines in the parking spots too. DO NOT HIRE THIS LAZY COMPANY!!! read more

Thank you Jacobo, Carlos, Andy, Luis, Jackie and all others are M&M! The management company has been great to work with. They are prompt, responsive, and always willing to help. Recently, they assisted us with shutting off the water and quickly addressed the problems we were having. We really appreciate their professionalism and support! read more

I usually call to M&M Property Manager for our HOA question or request service them I always have a good customer services from Luis Rivera and all team. I'm thankful for great experience, Dinorah Greene read more

They just jammed $400 on my HOA bill for a garage that i don't even have. So far im Not happy that my condos HOA juggling led here...

Carlos Puente, M&M Property Management is wonderful! He is personable, professional, communicative, and thorough. Carlos's positivity and proficiency is above and beyond. Exceptional! read more

had sewer smell issues in our building/unit. HOA decided to charge us $1800 based on two estimates that clearly says estimates. This is a large amount of money to be charged for no work being done. Took 6 months to get refunded, and they didn't give us all of our money back. They still charged us $444 saying work was done. I personally called the plumber to get the ball rolling and they agreed that no work had been done only two separate estimates. If the HOA worker cannot read estimates how do they even have a job. If you're not sure, call the company find it out yourself.Be careful with this company. They are greedy and take your money. They don't care about the people. They only care about the Money. We are still dealing with sewer issues and will be reaching out to our own plumber and finding out what we need to do. read more

Very unprofessional staff, and board members. Don't hire this company, very rude! Non customer service, and poor communication.

We had a leak from the water in our bathroom and called this places emergency multiple times. didn't receive an answer for 45 minutes!!! As water was leaking and we are the upstairs neighbors, this could have been a HUGE issue. the lady on the phone was very unprofessional. We just moved in and are very unhappy with this management. read more

never sent me any bills in mail or notified me . they are taking advantage of homeowners all over stay way away from this company

if I could rate this place a 0 I would!! my son had his Vespa stolen out of the underground garage because these people will not get someone to fix the garage door so they leave it open. Now I understand more property from other tenants have been stolen and now after 2 months it is still not repaired and wide open. I am explained to them that property is one thing but god forbid if some young lady comes home late at night and gets assaulted. than what. I honestly don't think they care what so ever!! if you have them as a Management company or thinking about it DON'T!!! I hope you would care more about your tenants and find a competent management company. I mean let's be honest, 1.8 stars here on yelp?! don't take my word for it read the reviews!! read more

We've been having sewer smell in our bathroom for over four years. We tore apart our bathroom to try to find the smell. HOA sent out their plumber and charged $89 for them to tape off flange where the toilet was and taped faucet valves.. they have submitted two different plumbing bills I was not authorized in the amount of $1800 and this is not OK. I will be going to the state Attorney General's office and reporting this.. we are not the only people that have had smell. The people below us have also had sewer and what they want to do and who they want to pay on the bill I do know for a fact, anything to do with the sewer they have to pay for but yet they're taking advantage of people and it's not right the most horrible company I've ever worked with in my entire life read more

The construction firm did a great job in repairing the hole in our ceiling. They were efficient and competent.

The most unethical and non-professional scam out there!!! Colorado claims to want to help when it comes to criminal Property Management companies but yet these jokers are still in business. They string you along for months on obvious and factual HOA claims and issues all the while telling you that it's your responsibility. They do not follow HOA governing documents, they do not inform the actual HOA Board of issues requiring their attention. In fact, they withhold contact information for the Board and provide false contact information. They fabricate dates and actions on their "community portals" to meet laws and regulations about posting information. Seriously, what more information do communities need to save themselves from this company!! read more

Our community manager, Rhoda Bradley is very professional and a pleasure to work with. The AP folks are responsive and understand my concerns as board treasurer. I would recommend this company. read more

We utilize M&M Property Management for our HOA and have had a great experience with them. The staff is very accommodating and understanding. They are professional and provide our HOA, Vendors and Homeowners with up to date information and insight on what is going on with the community. From holding professional meeting, gather all documents, and processing multiple tasks when needed they always come through for us. Thank you to Rhonda and staff for the hard work! read more

I recommend M & m Property Management, Rhoda Bradley is responsive and she prioritizes our community's needs and concerns. I am thankful to be working with this management company as a board member. Very respectful and communicates efficiently. read more

This is the worst management company ive ever dealt with. They are unprofessional and rude. I called multiple times and was hung up on, I was ignored for months on requests for services that were their responsibility and the list goes on. I would give this company a negative star rating if possible. NEVER work with these people. read more

Literally the worst out there. Just a money grab. They don't care about your property or how it looks, as long as you pay your ridiculously high dues they could give two shits about you. We are finally getting out and I can't wait to never have to deal with them again. Seriously run far away from this place. read more

We called asking about some information we needed and Jonny was able to help us out and answer some questions we had. Great guy to speak to !! read more

Deplorable service and rude staff. The snow will never be shoveled and the fall leaves will sit and rot until spring. If you complain you'll be insulted. No idea where all the money goes, but it doesn't go to maintenance and upkeep. read more

I don't know why anyone will want to use this company. They have some of the worst review I have ever seen they also is the worst management company I ever dealt with. You can never talk to anyone that can answer anything for you everything is through email and they don't give you the answer you need . Try to sell one of our rental property had to push back closing date 3 times because they couldn't give the lender all the information they need than finally we had to change it to FHA loan. read more

if negative stars were possible that's what this company would be receiving please do yourself and your community a favor and steer clear from this property management company. If you want an HOA managing company /partner that pushes pressing issues to the side for unreasonable amounts of time, makes you feel bad for having concerns, threatens to "shut down" meetings when receiving well deserved criticism, and a rude owner who is condescending, then this is your company. The owner is so rude.. it's hard to share reasonable concerns with him. He will take over the entire HOA board meeting, will barely let the members get a word in, and then will blame all issues on the board members themselves, taking no accountability at all. They will get your business and then show zero appreciation for it. I am shocked they're still in business. LISTEN to these reviews. They are not lying. Look at their BBB reviews too. Depressing. There is a reason why they are hiding their company from google reviews. MULTIPLE Lenders won't even loan on our community right now because of the issues/red flags that have occurred and how they have been handled while under management of this company. so yeah.. we cant even sell our homes. They also let an active main water line leak go on in our crawl space for over a month. And yes they were contacted daily about it. NO ACCOUNTABIlITY, no compassion, and poor management Overall. Going from our previous management company to this has been shocking. Nothing but terrible experiences within a short period of time. There is a reason why customers of theirs are passionate about taking the time to share their bad experiences. LISTEN to these WARNINGS and RUN! DO NOT let your community become victim to this. read more

If I could leave zero stars I would. Anyone who is looking to hire this company should read the rest of the reviews as they are overwhelmingly negative for a reason. M&M struggled to do the basic management duties from day 1. We stayed with them for a few years mainly because the old HOA board was too lazy to find a new manager. You get no value for your money with this company. You are left frustrated and following up on things they are paid to do. We ended our contract with them in December 2023 and they cashed out our bank accounts in early January 2024 without telling us and they STILL haven't sent us the HOA money (it is mid February 2024 as I write this review). We also haven't received any information or documentation from the time they managed our HOA. They were supposed to be off boarding us and providing the information and money in January. We haven't heard back on any of the emails we sent (aside from a few we will get back to you emails) and I'm quite concerned we will never get anything from them. Everyone beware, this is the worst company to hire and work with. You will immediately regret hiring M&M. read more

My parents have had to deal with a plumbing issue that has not been fixed for several months. I have called day by day to get in contact with Dylan and Sydney in maintenance and have been turned away with a promise to call back, which I have never received. After seven months I have had no plumber come to fix the issue and they have insisted we set up drywall because the area looked "dry." I told them many times maintenance has not come in to fix the plumbing and I want it checked before placing drywall but I am unable to get through to them. As a result, there is still a great leakage going on. My bathroom has been deemed inhabitable and it is not safe for my family to live here. I have had to deal with not using my own bathroom since January and it has become exhausting! All of the maintenance team have been avoiding my calls and throwing attitude on something that was not my fault in the first place. This company is not efficient and convenient for my family or me! read more

M&M Property Management - Property Management Near Me - Parker, Colorado

M&M Poperty Mgmt gave notice to the entire 6th Avenue west community on Saturday June 17th via paper flyer stating that the repaving of neighborhood driveway would begin on June 20th. Funny, even though they've left a number and email to contact on the flyer, offices are closed the 17th, 18th, and 19th (Juneteenth) as they are weekend/holiday, so there conveniently is nobody to address concerns prior to construction; Concerns like where do the offset 200 cars park? How do workers take call for work if they don't have quick access to their car and aren't guaranteed close proximity to their ride? How do those that rely on medications get access when said medications need to be scheduled 2 weeks prior to delivery? Surely, management knew about the paving prior than the Saturday before it started, so why did you wait so long yo notify residents? Why did you provide a phone number and email to contact when you knew nobody would answer? And now on Monday, June 19th, you've sent out an email telling residents to forward their concerns to the PAVING COMPANY?! You think the paving company should be responsible for your lack of planning and communication? read more

As if this many one star reviews isn't enough, I'll add one more: my HOA FINALLY fired this "management" company. And it's too late coming. There are SO many reasons why (most of them echoed in other reviews) but the final straw was them failing to do their job yet again, and renew our pool permit/license. As a result, our community pool is now closed for the season...at the beginning of the hottest month of the year. They truly either don't care to do their job, or they are severely understaffed and are too greedy to staff enough to be able to give the service they are being paid to give. Avoid at all costs. read more

So it's okay to have a whole street littered with RVs, a 4th of July block party where everyone blows off fireworks that goes into the air, not even legal fireworks. Sad that you guys don't even do your proper job. read more

We live in highland terrace lofts and the grass has not been cut in a long time. the garage door has been broken for over a month. I'm not too sure what we pay this management company for cause they don't get anything done. MM property managment won't communicate back to you and have the front desk people divert the situation every time. can't talk to any of the higher up management people. Its time to look into getting rid of them! Do not give this management company any business, it will be a regret!!! read more