I had a small problem with a kitchen sink drain that kept separating from the link pipe that led to…read morethe main drain. I also had a slow running utility drain in the basement I wanted them to look at. The repairman was able to come early (Jon called to ask if this was OK) and he knew a simple method to solve the kitchen drain problem. He then examined the basement sink and drains and gave me a quote. I have a surgery scheduled so I was reluctant to contract for any kind of major work but they are sending me a quote should I choose to do the bigger job. No pressure. No baloney. Honest evaluation. The kicker is that they did not charge me for the kitchen sink fix which took only a few minutes. Jon the Plumber and his plumber Sean have earned my thanks and respect. This is true neighborhood service and they are #1 on my list of plumbers. Oh they also masked up to protect me from any possible infection that could influence my upcoming surgery. These people rock.

We had our toilet replaced while we were away for the winter only to come home this week to there…read morebeing no caps on the two screw downs. A little disappointing. I guess we will go buy them. It's my fault for leaving a 20 year old there while the installation was done.

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Kevin and his crew did an amazing job! Excellent communication throughout, did a phenomenal job and…read morenotified of everything and upcoming finishing to replace pavement at a later date.

professional, great communication. kept us informed and made recommendations to get the best…read moreresults using the air conditioner. we love being a member

Appreciate the quick turnaround and quality of work done. The water is moving and draining much…read morebetter now. Turns out, we had several plugged drains in the house and needed them to come out twice to get it all done. So, the reason I'd take off a star is that they didn't fully check all of the water ins and outs before work started, and after the first day of work completed. Because if they did, the second day would not have been needed. The other thing I'll mention - but not take away another star for - is that they didn't clean the shower bathtub sufficiently to remove the mess made by their snake. Our bathtub was bright white and clean before, and now has a bit of a brown discoloration where the snake residue came up and splattered onto. We are prob going to need to do another round of cleaning to get it back the way it was. In truth, a 5 star service shouldn't need 2+ rounds of cleaning after. That's why I'd keep the rating at 4 stars, but no higher than that. A more critical customer I could understand giving 3 stars (average) at most. Check out the photo, and you be the judge. But all in all, thanks for the quick service and getting the job done!

mvp was on time and the quality of work was top notch. was a Sunday and I wasn't expecting much but…read moregot a response within like 10 minutes. the other place I called got back to me days later. John the plumber doesn't mess around. He explained everything to me and never once pushed anything on me. He simply informed me of potential issues when I myself asked him to glance over something but never once pushed anything to be done. mvp was very sociable and kind to my wife and kids. everything was cleaned up after which doesn't always happen with places. one place left all their towels and tarps all over my crawl space at my old house. so after spending 11k I had to crawl into my own crawl space to throw their stuff out. ridiculous. already know I will be choosing mvp for the next projects I plan on having done. or the next issue. in this day and age it's hard to trust companies but this is one that does good work and actually honest. didn't push anything on me and kept it real. wish it was always this way. I would absolutely recommend mvp llc to anyone who needs plumbing.

So disappointed with this company. John called me right away when I was looking for a plumber. My…read more1st red flag should have been when he delayed coming out twice. He finally came out and insisted that hydro jetting my lines was going to fix my problems. I told him I had old lines but he insisted it would work. After paying him a crazy amount of money turns out it DIDN'T work. And after he left something was leaking under my sink..he came back out..after delaying again. After that, another leak popped up under the same sink! He did fix that but the original problem was NOT fixed. I asked for a partial refund because I paid a crazy amount of money. Oh he promised and promised me he would pay me back partially in "good faith". I gave him weeks to make good on that agreement but nothing. I ended up paying more money to a competent plumber . SO disappointed! I tried to give this company a chance and it bit me in the butt!!

I can't remember the name of the man that installed my new faucet, but he did the best job I have…read moreever seen. He was amazing and very professional with what he did for me.

Let me start by saying that most people don't want to call a plumber, including myself. We recently…read moreended up in a situation with a severely clogged drain in the basement. My wife and I tried whatever we could do to unclog it, and just couldn't figure out why. We ended up calling around and trying to get general estimates. Depending on the task at hand, Bruce gave us the most reasonable quote and we decided to go with him. He was very responsive online and available the same day. Some of the plumbers had given us dates that were well into the following week, and almost twice the price. When Bruce arrived, he made sure he kept the work area clean, worked on our sink, and after we found out that the job needed was worse than we had initially thought, he encouraged me to look around in case I didn't want to go with him. The new project included sawing off the existing galvanized pipe to the laundry sink, which was severely clogged with corrosion and sediments, and having it replaced with PVC pipe she is replacement. We decided to go with him for the new job and he completed it quickly, with quality products, and at a very reasonable rate. I would highly recommend using this company for any house related tasks including plumbing.

Our Hot Water Tank started leaking from the bottom and I just did a search for replacement in my…read morearea and found Longs Plumbing. I send a message, received a response immediately with a quote and Ali was able to install a new Tank the same day. He brought everything he needed to get the job done. My only issue was only payment accepted is cash or check. Ali is a wonderful young man, we will definitely contact him again.

From the owner: I offer fair prices,quality work,professional work and great customer service. The customer is my…read moretop priority and there satisfaction

Larry was easy to work with, was able to provide a reliable quote electronically via text messaging…read morewith pics, showed up on time, at an okay price. I had a new utility tub and faucet installed aling with several shutoff valves. He was done in about 3 hours. Would hire again.

Top notch! Responds quickly, and does a fantastic job. My go to person! And price is reasonable.read more

We were visiting my m-I-L in Buffalo when her-stationary tubs backed up .We didn't know where to…read moreturn since we live in Rochester.After reading the reviews I called 716 plumbing. Rick handled the call and got someone out within 30 minutes. It took over 3 hrs to clear as it was clogged pipes from the basement to the side walk. Camaryn was polite,extremely knowledgeable and walked us through the whole process at completion and made sure we were satisfied.The price was more than fair and less than we expected. They will be our go to company andI would recommend them to everyone.

We had an emergency call today due to water backing up into our basement (which we just had…read morefinished with carpet!). They came out same day, had great communication, very friendly, and fixed our problem quickly! I would definitely recommend to anyone!

They were supposed to show up today and they never did!! I'm thinking they are scammers!! It seemed…read morelike we were talking to, two different people?! No show, no call.....not a happy ending!!

We were very happy for the quick response on a Sunday. An hour after we initially called about our…read moreclogged main drain a technician was at our house. So that alone was nice and appreciated. The Technician pulled in our driveway like a mad man, almost hitting my wife's car. He was nice and was professional though. He diagnosed our issue and we agreed to run a snake through our main drain. The work would be GUARANTEED for 6 months. So he runs the snake and a few minutes later says he's done and we are all set. He never checked our utility sink that was sewage backing up in. It still was clogged. He just told me to take a plunger and use it in the sink and it should go down and basically just left the mess in the sink. He told us someone would come to do a camera inspection in the next few day but would call us first. An hour later a "supervisor" randomly shows up and basically tells us they cannot GUARANTEE their work for 6 months because there is signs of tree roots (which I hear is pretty common) and he was going to work up a proposal to have our trap replaced that would be in the $8-10,000 range. Now mind you we had our main drain snaked approx 3-4 years ago and haven't had any issues since. My wife was livid and called out the supervisor for basically just coming out to do this Video Inspection just so they didn't have to honor their great 6 Month GUARANTEE. I've heard some negative things along the same lines about Roto-Rooter before but got to experience it first hand. Again I guess I'm happy they came out on a Sunday and unclogged our drain for us but wasn't very impressed.

Everything was great except that one of the guys on the crew decided to use my sump pump as a…read moretoilet during a substantial job. I will never use them again. Other than that, fine.

Dino was awesome and fixed our clogged trap in about 20 minutes. Very professional and offers a…read morediscount for paying in cash He really saved the day as other companies were telling us it would be atleast 2 to 3 days before they could come. Will definitely call them again if further work is needed!