My grandmother was a professional seamstress and owned her own shop, so my standards going in were…read morealready extremely elevated. I was not disappointed by my service and clothing alterations. I was treated very well, we talked about what was needed and how much the costs would be, I even added money to the quote because I knew how much my grandmother charged and I wanted them to know I appreciated having my pants fixed for a fair price. They asked when I needed them and I said I wasn't in a hurry and they said I could come pick them up in 4 days, they actually called me a day early and said my pants were mended. Not only had my two pair of pants been expertly mended, they were also cleaned and pressed, which I hadn't asked for. The quality of craftsmanship was spectacular and I was over the moon happy with their work. Thank you all for fixing my favorite pants and making them nearly new again. Fantastic customer service and incredible sewing work! So very happy for them and helping me with these alterations.

Outstanding, timely service at an affordable price locally! I have used Super Alterations several…read moretimes and am always pleased. I will continue to use their services and recommend them to others!

Nice fabric and customer service is great very reasonable prices will always shop hereread more

They had to take my jacket down a whole size. Excellent workmanship. Nice people, will be using…read morethem again.

Pak can't do repairs that are even minimally challenging. She doesn't use her brain. She machine…read morestitched a satin nightgown strap that had detached and frayed by sewing it to the lace trim. One tug on the strap in bed and the lace will tear. This is the second inferior repair she's done for me.

Jenice is awesome. She answered all my questions and knew what was wrong with my machine before…read moreeven seeing it. She's such a pro. My machine stopped sewing correctly and my tension was wayyy off. I gave her my machine to fix and it was done within the week. My machine now runs like a dream! I highly highly recommend her. Her cat and dog are also very friendly and cute! An item was left behind and I was so worried about the thread slipping off but when I messaged her about it, she was so nice and found it! Instead of having me pick it up, she actually MAILED it to me. She's so awesome! She's also very reasonably priced. I checked a few other locations around me to service my machine and they wanted to charge upwards of $100-120!!

I believe in supporting small and women owned businesses when possible. BUT NOT THIS BUSINESS. Was…read moredirected to bring my nonworking machine to Jenice's home and was told if it only needs to be serviced it would be $80.00 and if the machine needed repairs she would let me know additional costs so I could decide if I wanted it repaired. Received an email "Hey I couldn't get your machine running. It comes on but doesn't run. You could order a new foot control we can try that." I said I would come pick up my machine. She emailed "There is a 40 dollar bench fee" which was not disclosed when I left the machine at her home, nor is the fee disclosed on her website. I paid $40.00 for Jenice to tell me what I already knew and speculate not diagnose what repair(s) needed to be made to get my "machine working to the best of its ability." Fells like a scam. Your reply was changed to say I did not tell you my machine was not working. My email to Jenice "Hi, I have an air electronic Elna that is not working." I dropped of the machine with a witness who can confirm she was told it was not working. We communicated via email prior to me picking up my machine and after words I have emails from Jenice that she would return half of the bench fee I paid. I asked her to mail it to me (I provided a printout with my contact information on it when I left my machine to be repaired). As of today I have not received any money. I stand by my review, to make people looking for sewing machine repair aware of her undisclosed fees. Still awaiting my refund.

They always do an awesome job! I have taken several pairs of jeans, pants and dresses to them…read more They are always fast and efficient. They hem to the perfect length every time. I wouldn't hesitate to bring your clothes to them. I'm really impressed by the quality of their work!

Great service and workmanship! Good quality and accurate alterations. I highly recommend.read more

The friendliest people and helpful. I buy all my embroidery and vinyl supplies here. Have also…read morebought my last three machines. And great service

I left a previous review about this. Very nice people. Very personable. Just might want to work on…read morethe computer system and efficiency. Lots of technical difficulties.

Friendly family business where you can chat while you are pinned up. Always great results. Have…read morefollowed this business to each location since they opened in Donelson. Very reasonable prices.

I've had a couple of things done pretty well at Ericka's, but the bad experiences far outweigh the…read moregood. On multiple garments Ive waited on repairs only to come pick them up at the scheduled time and find that they were not complete. This happened with some surgical cuffs on a jacket I needed shortened. When I dropped it off there was no mention that this was not something they could do. I wait for the alterations to be done to come back and see that the sleeve seems were open and I was told they couldn't do the work. It was something they easily could have mentioned the first time I was there. I was refunded my money on this. Most recently was a ridiculous series of going to get shoulders fixed on a sport jacket that were out of whack from the web based manufacturer. I probably went back and forth to Ericka's 6-8 times on this jacket, ordered shoulder pads as directed, and ultimately was told they could not fix the jacket, weeks later. Two other alterations tailors told me on the spot that they couldn't fix the jacket. That's all I can ask for with respect to an unfixable problem. Tell me up front so I don't waste my time and money. Ericka's did offer to split the cost of a new jacket after it had been hurried back together with thread that doesn't match. I will not waste my time here anymore. If they tell you a date your garment will be ready, add a week or two to that and be prepared to be let down.

Sometimes it's hard to find a gift for some people that have everything...and other times you just…read moredon't feel like getting the traditional present from the gift registry...(yeah I'm one of those - that gives you something you can't return - ha!). Anyways, for some anniversaries and weddings, I have gone to Costco and bought the highest thread count sheets available and I've taken them here to get embroidered! I have had the names and date embroidered or monogramed on the sheet fold-over-part and/or on the pillow cases. It's special, custom made, and the person receiving the gift feels like you really took the extra time and effort to do this. I just hope they stay together and not tear the nice sheets apart during the separation battle... Cost is super cheap!!!! I paid a little over $20! Quick service! You just go in, place your order, pick your thread, font, and a few days later go pick it up! I've had everybody that I have given this gift to compliment me and ask me where I ordered them from because they want to do the same! ......I guess they DID like their gift....(or were they lying to me??!). They embroider anything you can stick a needle into practically! I had church bags embroidered here also! :)

I contacted Tony from the website at The Hermitage Embroidery Works after a search on the inter…read morewebs. He immediately emailed and we went back and forth about my interest in making hats for a charity sporting clays event. I submitted my logo design and within a day he had a mockup digitized and sewn up. He then sent me the catalog info to select a hat design. We did all this without meeting. I went over to the shop...busy place full of very friendly folks and finalized my selections. The hats arrived the next day and the finished products were ready the day after that. I could not be happier about the service, ate speed, and the quality of the work. Hopefully the hats will make me shoot better. :-) Thanks Gray