This is the second time we've tried to use this business and have unfortunately left with the same disappointment.
The first time we were extremely disappointed with the length of time needed to embroider 2 shirts and one hat. After nearly two weeks we were informed, oh after going I to their store, that the employee needed to convert our file was on vacation. We were never called or followed up with to discuss the added time needed. 3 weeks later we end up with shirts, and a few month later we needed more.
Giving them the benefit of the doubt and that all companies make mistakes, we tried again. Turning our shirts in the Monday before Memorial Day, we were told it would be a few days closer to Friday until they were done and we agreed. I have just left their office on 5/29 with no progress on shirts, no phone calls, and surprise! She's on vacation for our shirts.
As a company ourselves trying to run a business, their lack of urgency and follow up is not only bad business practice to their customers, but unfortunately also a good way to lose customers too. read more