Called this place to inquire if they could repair a zipper on my small nylon bag. I know it was a…read morelong shot but thought I'd try. Unfortunately, they weren't able to fulfill my request. The woman on the phone was very pleasant however. She even suggested where I might try taking my bag to. With that kind of customer communication, I'd definitely use this business if I ever had a clothing item that needed mending or altered. They are located in the Waimalu Shopping Center on the left side of the building as you drive into the parking lot. Up the stairway you'll find them on the 2nd. floor.

Had brought in a dress for a wedding I was attending that needed alterations. Aunty was very quick…read moreand precise during the first fitting that i hadn't even noticed her putting the pins. Anywho it's CASH ONLY. And when she gives you a date for pick, expect no calls for reminders just show up and pick up. Truly impressed and will be returning for all my alteration needs

Friendly, efficient, reasonably priced and excellent work quality!…read more Under promises and over delivers. Will refer to everyone needing this service!

I went to Ken's cleaners with my soon to be daughter in law. She needed many alterations for her…read morewedding dress. Kim was extremely nice and helpful. Great suggestions and worked with everything we wanted done. Her price point was great too Thank you Kim

It was my first time visiting this alteration shop, which recently took the place of Alterations by…read moreLuz after she retired and moved to the mainland. The shop is located in a small strip mall in Harbor Center, right next to the Harbor Center Mail Room. The owner, Buyong, was very kind and welcoming. I came in with a broken button on a pair of pants, and she helped me right away. She was very helpful and let me know that the alteration would be ready in a week, which I think is a reasonable turnaround time. A customer ahead of me mentioned that Buyong does excellent work, which was reassuring. Pricing is fair -- hemming starts at $15, and my button replacement was $10. I would definitely come back for future alteration needs. As a bonus, she also offers dry cleaning services, which is a plus!

Great customer service. I went to the house to the right and walked all the way to the back of the…read morefirst floor. Linda helped me. She hemmed my son's jeans so fast service.

I needed to hem 2 slacks that I purchased recently and I needed it done quickly because I was…read moreleaving the island. I called Linda on a Monday and she told me that it would be done on Wednesday. When you get to her place, she is located in a unit behind a residential house above Aiea High School. When you get to the house, enter the gate on the right and follow the yellow arrows to the back of the house. Linda is very friendly and easy to talk to. After I left she texted me two hours later to pick up the slacks. It was $30 to hem two pants. I was happy with the job she did

I needed a same day alteration on a sequin skirt for my anniversary dinner. The skirt arrived late…read morein the mail due to the holidays. Envision total price of the skirt was $57.43 with shipping and handling. The skirt needed approximately 4 inches taken off at the bottom. Material is not thick or complex. I could've done it myself, if I had a sewing machine. At first, she quoted $50. I thought she said $15. I clarified pricing and whether it was cash or credit card for payment. She requested cash and stated I'd pay for taxes as well. A couple seconds later, she bumped pricing up to $80. I said no, I'm not paying $80 to alter a skirt. Then, she said $60 to alter the skirt. I said no, I'm good. She then lowered the price to $50 again. I would've paid the $50 to rush the skirt, but I was disappointed that she was price gauging me. I've come here several times for alterations. Service, quality and value were always great. I wont be a returning customer.

She did a beautiful job on my son's karate gi. 5 rows of stitching on sleeves and pants. Worth…read morethe expense which is not a small amount. It's the going rate and it's a lot of work put into the gi.

Service is great. They are very good at what they do. I have been disappointed. They were also the…read moreonly one that I found close to my work that would clean large table cloths. The price was great and they did an excellent job. I will definitely recommend them to everyone I know.

Very demeaning and embarrassing customer service on behalf of Lisa…read more Upon picking up my items I was told I owe money on my ticket due to an error made during drop off. I was told I owed $16 more. I asked for clarity on what I paid and what the difference is. Lisa then was very dismissive and said you know what it's good just go. It's taken care of. Mind you there was a line of people in the store to witness this. I felt so embarrassed and belittled. I've been frequenting this business for quite some time now because they're local and convenient. However, today's transaction truly impacted my decision on not to return. I'll be picking up my last item and taking my business elsewhere. Lisa, if you're having a bad day, I hope it gets better and I hope no other customers experience this kind of treatment from you Mahalo to Jason for personally calling me to apologize for this horrible experience. he mentioned that he spoke to Lisa in length about the importance of providing quality customer service in hopes of not repeating this in the future. Word of mouth travels fast, especially in an island community and can have severe impacts positive or negative. as I do have one piece left to pick up, I may consider patronizing them again in the future.

5 VERY HIGH if not 6 stars!…read more Only because as a male, finding a reliable tailor who actually listens to your requests can be a never ending quest. A quest that frankly can be an expensive and anxious one by entrusting total strangers with literally cutting up your clothes. After Yelping and Googling high and low, I'm so glad to have found DJ. Nothing against those businesses that do alterations along with dry cleaning but I'm glad I've found an experienced TAILOR who truly takes pride in their work! DJ himself was a very professional tailor throughout my whole experience. Immediately from responding to my questions, appointment requests, all the way to the very end leaving me with professionally fitted clothes! During fitting, DJ was very professional by taking his time with measurements, throwing in bits of recommendations while still encouraging your requests. Unlike past experiences I've had with alteration shops where they have you raise an arm and leg or two then send you out the door faster than you came in (how comforting yes?). I had a few high end aloha shirts and pants tailored. I initially intended on just having 1 shirt done then going from there but DJ's attention to detail gave me the peace of mind that I could entrust everything with him. So happy to say, I've found a personal tailor I can go to for all my fitting needs!

I am so happy with the amazing service I received, I'm only five feet so ordering pants online is…read morethe worst experience ever because companies will tell you they are made for petite and it's not true at all. I was trying to find someone close to me and saw this place was literally a mile away, he took me in the same day I called and hemmed all three of my pants for me, he actually had it done a day early and said I could come pick them up. DJ is very professional and kind and he holds a lot of knowledge when he speaks about sewing and clothing, the hems on my pants were done so well and professionally I am very happy with my experience and the prices are extremely reasonable. Please go this business if you need any type of alterations done.

Explanation on why a service cannot be done. Ex: why a zipper cannot be sewed on a shorts.read more

She was very responsive and upfront about costs. It was done last minute and she was still able to…read morefit us in and squeeze in a last minute hem for my husband's tuxedo pants. Definitely recommend Reminder: cash only

One of the few places on island that have good value for the hemming and tapering services. Been…read moregoing to Helen for the last 5 years. Although she doesn't answer her phone, she usually leaves a message in her voicemail, notifying you that she will be closed for a certain duration.

I and my husband dropped off some our pants. They have a fitting room. The owner is very friendly…read moreand nice person and we're very satisfied their work. If you need to alterations for your cloths, I do recommend this place!

Fast turn around time and price is reasonable! Plenty parking space in the back. Location is very…read moreconvenient for me.

Patches sewn on perfectly! Delivered as promised. Exceptional friendly customer service with…read moreattention to detail on placing patches in the right location. Reasonable pricing ( No Military Discount) minus 1 star. Definitely will use this business again. Four Fabulous Stars for their Convent Hours, Service, Quality and Attention to details in getting the job done right!