The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

James did a great job with my chimney removal. He was very helpful and answered a lot of my…read morequestions. Once we got the quote, which was more reasonable than other contractors, it was very quick for his team to get going. It was within 5 days that they scheduled a time, and then completed the works within 3 days. They found further rot in the wood of the frame so while we were stuck in somewhat of a tough place since they already removed the chimney, we had no choice but to fix it, but I felt James gave us a fair price and didn't abuse the situation. I would highly recommend them and would use them in the future if I have any additional works needed.

I am so grateful to have found James and Keystone. I had contacted 5-6 other masons, some of whom…read morereturned my calls, some of whom visited the premises, but all of whom ended up ghosting, presumably because my project was too small. James assured me that no job is too small, he was always available, he provided a written quotation and a ten year guarantee. His colleagues completed the work early, on the brink of bad weather, repointing the interior walls of our fieldstone basement, which had been shedding mortar and paint for more than five years. It looks great, and I am delighted. C Page, Waltham

Chris saved my butt after I was taken (at least halfway!) for a ride by another contractor. He did…read moregreat work, squeezing in my chimney/roof work while working on another job, and was honest, fair, and transparent the whole way. He's my first stop for all Masonry work moving forward.

Chris from Albatross did a great job on re-laying the top 4 courses and pointing my chimney on a 3…read moredecker. His price was great and it was easy to make arrangements. Texted him a bunch of photos I took from the roof and he came back right away with a price. He did a nice job at grinding out the old mortar and pointing and now it looks like it will last another hundred years.

Eddie did a great job! Could've easily recommended a much more expensive fix, but found a great…read moresolution. 5 star service and explained everything as he did the repair.

UPDATE THEY called and came same day, they cleaned the chimney and cleaned up. Very happy with…read morethe two men who came. This was a little while back and realized I did not give a review. 5 stars YES!!! I called and left a message, a man called back and thought he could come over that day to do an estimate but it got dark, he called and said he would get back to me this week, that was Sunday or Monday, now is Friday and no call back. He sounded sincere so will not downgrade but wonder why no call. I had said I am just looking for a chimney sweep, not looking for a big job so he would be prepared to just do what is absolutely necessary. HOPE he calls and if so will give another report of experience. This popped up in my feed because I looked up Chimney sweeps, I did not come on to give a review. Now not letting me add stars, not sure why not.

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

It's very hard to reach them. If you leave message, it will take forever to get back to you. They…read morealways say it's their busy season, no matter it's winter or summer. We had the same experience Fredda had, They took about 2 month to make an appointment to finish set up their left over work. They will charge extra fee for finishing their work too. Unbelievable! Very unhappy customer.

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

This company replied to the first message. But did not reply to further messages…read more At least let customers know whether you can do the job or not.

We highly recommend Dave's Chimney Service. Our chimney was in need of repair, to say the least…read more Dave came to inspect and estimate the repairs needed in detail. When the repairs were started we had daily updates. The crew was efficient, friendly and took great care for our roof, gutters and property. What a truly great team. Ann & Rich Medina Peabody

Brandon, our technician, was very thorough, kind, and walked us through all the inspection points…read more He also took photos of the inspection to help show us the condition of the inside of the flue. Timely arrival time; he called ahead to let us know he was on his way. Would recommend!

I have worked with Mike on several home projects including pavers, foundation and basement repair…read more Mike is trustworthy and always easy to communicate with. He and his team work hard and leave the area cleaner than it was. I actually just hired him again for another project. I highly recommend Brick City

Mike and his crew did an excellent job rebuilding our front steps and brick path. We appreciated…read morehis great design sense and his attention to detail. We have received many compliments on the appearance of the steps and path.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.