The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

Two leaky chimneys (previously 'fixed' more than once) needed serious repair, but then due to…read moreadvanced rot the job quintupled in price and became a partial and full rebuild including work 3' under the roofline for one chimney. Gulp! James's crew worked for days in the heat and did what appears to be a fine and handsome job. Not being a mason I can't really evaluate their work, although it has poured since, and all is well, not the case before. Nice guys and dependable as to schedule. Everything on handshake; I will ask for at least some minimal paperwork and guarantee.

Do not work with keystone masonry. We hired them to repoint the chimney and patio…read more After further inspection by them, the chimney was falling over so they needed to do a rebuild. While I asked multiple times for a new quote, I never received one and we were going to deal with billing at the end (not something I preferred, but my chimney was coming down). During the rebuild, they broke our skylight to which our main POC didn't answer his phone. We went out to buy the tarp to cover it up. The patio work was done poorly and the "rebuild" of the chimney (no new flashing) was another $2,500 (a made up number given quotes we received from other chimney / masonry services + that was the quote we got to fix the skylight with a new custom window (which they broke)). James was just trying to get out of the deal after breaking the skylight and rushed through the job as he was going to lose money. They aren't trustworthy and don't get scammed by them as I was; not a good hire.

Chris saved my butt after I was taken (at least halfway!) for a ride by another contractor. He did…read moregreat work, squeezing in my chimney/roof work while working on another job, and was honest, fair, and transparent the whole way. He's my first stop for all Masonry work moving forward.

Chris from Albatross did a great job on re-laying the top 4 courses and pointing my chimney on a 3…read moredecker. His price was great and it was easy to make arrangements. Texted him a bunch of photos I took from the roof and he came back right away with a price. He did a nice job at grinding out the old mortar and pointing and now it looks like it will last another hundred years.

Prompt service, fit me in early on an appointment for my gas fireplace insert. Explained everything…read morehe planned to do. Will use them again if any other fireplace issues. Price was exactly as expected and agreed on ahead of time.

Eddie did a great job! Could've easily recommended a much more expensive fix, but found a great…read moresolution. 5 star service and explained everything as he did the repair.

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

It's very hard to reach them. If you leave message, it will take forever to get back to you. They…read morealways say it's their busy season, no matter it's winter or summer. We had the same experience Fredda had, They took about 2 month to make an appointment to finish set up their left over work. They will charge extra fee for finishing their work too. Unbelievable! Very unhappy customer.

Highly recommended !!!! Fair price for small repair . Livia…read morewas super nice to help us booked our next day appointment! The work team came on time , they fixed all the chips on our quartz countertop including those chips we didn't noticed !! We are so pleased with how professional they were!! everything fixed within 30mins and dried in 15 mins , they clean up after too !!! Now, We are ready to use the countertop right away ! Awesome !!!!! Thanks to Livia, the owner & your work team!

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

Brandon, our technician, was very thorough, kind, and walked us through all the inspection points…read more He also took photos of the inspection to help show us the condition of the inside of the flue. Timely arrival time; he called ahead to let us know he was on his way. Would recommend!

We highly recommend Dave's Chimney Service. Our chimney was in need of repair, to say the least…read more Dave came to inspect and estimate the repairs needed in detail. When the repairs were started we had daily updates. The crew was efficient, friendly and took great care for our roof, gutters and property. What a truly great team. Ann & Rich Medina Peabody

I have worked with Mike on several home projects including pavers, foundation and basement repair…read more Mike is trustworthy and always easy to communicate with. He and his team work hard and leave the area cleaner than it was. I actually just hired him again for another project. I highly recommend Brick City

Mike and his crew did an excellent job rebuilding our front steps and brick path. We appreciated…read morehis great design sense and his attention to detail. We have received many compliments on the appearance of the steps and path.

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.