I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

Duran Chimney fixed my damper with a new, more energy efficient model. The quote was fair, and the…read moreowner is a super nice guy. I feel like this is a great business to work with if you need help for your chimney; good work!

Duran provided prompt and professional service with no weird ludicrous upselling. I will use them…read moreagain next year, no question.

I was a complete stranger to gas fireplaces... the thought of tinkering with them also concerned…read moreme. I could not get my gas fireplace lit, so I called John Gray for some help. John came over and promptly diagnosed the issue, and subsequently fixed it. Furthermore, John took the time to teach me about the unit, and addressed my questions thoughtfully. I had a great experience with John and this company. They will be my first call for any future issues that they specialize in. Would highly recommend.

Responded immediately to my email request for service of a gas fireplace. They arrived in a timely…read moremanner and did a complete service of the unit. They were able to identify a wiring problem and quickly and efficiently fix it! Highly recommend!!!

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Worked with them for years, never a problem. I've recommended them to other builders.read more

Our builder recommended Advantage Fireplace. They were helpful helping us choose our gas fireplace…read more The fire place was delivered when promised and the company came back and walked us through our new gas fireplace. The company only works with contractors. They were amazing

Customer service is the worst No personality…read more Couldn't be bothered to help Walked out and will find another dealer

My fireplace insert has never worked properly and I hv a terrible downdraft which causes my house…read moreto stay cold. It's been an ongoing problem. Hearthwork s didn't help at all.

The advise and installation of the glass fireplace screen were flawless…read more I highly recommend this provider.

Please exercise caution when purchasing from this vendor. We purchased a $1,000 electric fireplace,…read moreand it never arrived. No answer when calling the store's phone number, and no response calling the personal number on either of the two sales rep's business cards that we were provided. At one point in time, this store might have been good, but the recent string of 1 star review should be a warning sign. There's a possibility that the store is currently going out of business, but I'm not privy to their current state of financials. As of May 2025, they have a D- rating with the Better Business Bureau, a 2.2/5 stars on Yelp, and a string of some pretty terrible 1 star reviews over the last year on their Google Maps profile.